http://careers.travelers.com/go/CA-Claims-Jobs/13865/ View CA Claims Jobs at Travelers Tue, 09 Feb 2010 23:02:08 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/CA-Claims-Jobs/13865/ 720
Job Title:

Property Claim Director - Rancho Cordova, CA

Job ID:

790868

Location: CA-Rancho Cordova

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Associate Manager, Property (Director Level)

Rancho Cordova, CA



SUMMARY



In concert with the Field Product Line Manager (FPLM) will drive Property results for the state of CA. Ensure claim policies, procedures, and standards are implemented and maintained to ensure high quality, cost-effective case management. This position will directly manage other Unit Managers .



PRIMARY DUTIES:



Attract, Retain and Develop World Class Talent:

- Direct the selection, development, deployment and evaluation of assigned Claim team.

- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.

- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.

- Identify business drivers and trends from analyzing claim data. Work with FPLM and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.

- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.

- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim's philosophies.

- Identify business drivers and trends from rigorously analyzing claim data

- Work with teams to develop, understand and implement strategies and provide input on new strategies.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Work with FPLM to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.

- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other FPLM and other managers to ensure the success of the local office as a whole.

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.

- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.

- Coordinate and support marketing by participating in sales and account management process.

- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.



EDUCATION/COURSE OF STUDY:

- College degree or equivalent work experience.



WORK EXPERIENCE:

- Comprehensive knowledge of property

- Claim management experience required.



OTHER:

- Knowledge and understanding of marketing, underwriting and account management processes.

- Insurance license(s) as required by state regulation.

- Current on jurisdictional laws and regulations.



Generally 5 - 8 Unit Managers

Span of control may vary based on:

- complexity of LOB

- experience of staff

- team composition

- market mix



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy

Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace

Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/RANCHO-CORDOVA-Property-Associate-Manager-Rancho-Cordova-CA-Job-CA-95670/607245/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/RANCHO-CORDOVA-Property-Associate-Manager-Rancho-Cordova-CA-Job-CA-95670/607245/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Commercial and Personal Insurance Property Unit Manager La Mesa, El Cajon, National City , Chula, Imperial City or Central San Diego CA

Job ID:

790895

Location: CA-San Diego

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



***We are currently seeking to hire a Property Unit Manager for our San Diego area. We require this individual to reside in La Mesa, El Cajon, National City , Chula, Imperial City or Central San Diego. If you do not reside in one of these areas , we will keep your information on file for future openings. ****

SUMMARY:

- As a member of local line of business (LOB) management team, responsible for product quality and performance for a specific team of claim professionals.

- Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.

- Serve as a field representative for the Home Office LOB product, as requested.

- Reinforce LOB Vision, Strategies, and Objectives through word and action.

- Select, lead, mentor, performance manage and develop staff



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy

- Effective orientation and on-boarding.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Work with management to develop and implement effective training, performance development and succession planning

- Effective retention planning; proactively manage and respond to turnover.

- Effectively utilize reward system to distinguish top performers and significant achievements.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers,

- Develop & execute a strategic file management plan that achieves optimal file resolution and business results.

- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.

- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.

- Conduct quality file reviews per office/ best practices guidelines.

- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.

- Implement strategies and initiatives to improve file quality, customer service and manage costs.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Participate in business meetings and agency visits as required



EDUCATION/COURSE OF STUDY:

- College degree preferred or equivalent work experience



WORK EXPERIENCE:

- Significant Claim work experience in Property and Claim management experience preferred



CERTIFICATES/DEGREES:

- Insurance license(s) as required by state regulation.

-Valid state driver's license



COMMUNICATION SKILLS:

- Excellent oral and written communication skills



COMPUTER SKILLS:

- Strong Computer Skills including word and excel



OTHER:

Span of control approximately 6 to 8 Claim Professionals, Span of control may vary based on:

- complexity of LOB

- experience of staff

- team composition

- market mix



Outside Property Positions require that employees be able to:

- Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

- Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

- Deploy on CAT duty as required.



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy



Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace



Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/DIAMOND-BAR-Commercial-and-Personal-Insurance-Property-Unit-Manager-Southern-California-Job-CA-91765/608680/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/DIAMOND-BAR-Commercial-and-Personal-Insurance-Property-Unit-Manager-Southern-California-Job-CA-91765/608680/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Sr. Marketing Executive - Discover Re Western Region

Job ID:

790943

Location: CA-San Francisco

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Position Summary:

This is a highly visible role representing Discover Re in the Western Region. The individual will partner with the regional office to ensure effective marketing, planning and execution resulting in the retention, growth and profitability of the Discover Re book of business. Position becomes available immediately.



Responsibilities Include:

Identify, develop, sell and service complex casualty insurance transactions. Develop new business opportunities; manage an existing renewal book of unbundled national account business. Establish and build strong relationships with brokers, insureds and facultative reinsurers. Work collaboratively and foster teamwork among peers and others, including Underwriting, Claims, Risk Control, Actuarial, Credit and Finance, Operations and Premium Audit. Extensive travel throughout the Western Region.



Qualifications and Experience required:

Bachelors Degree or better with 7+ years of work experience within the property/casualty insurance industry; Exceptional communicator; Solid analytic, problem solving and organizational skills;



A solid foundation in underwriting national accounts business is viewed very favorably



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/SAN-FRANCISCO-Sr_-Marketing-Executive-Discover-Re-Western-Region-Job-CA-94101/610755/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/SAN-FRANCISCO-Sr_-Marketing-Executive-Discover-Re-Western-Region-Job-CA-94101/610755/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Field Unit Manager - Auto Liability Bay area

Job ID:

791529

Location: CA-Rancho Cordova

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- As a member of local line of business (LOB) management team, responsible for product quality and performance for a specific team of claim professionals.

- Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.

- Serve as a field representative for the Home Office LOB product, as requested.

- Reinforce LOB Vision, Strategies, and Objectives through word and action.

- Select, lead, mentor, performance manage and develop staff



PRIMARY DUTIES:

Supervise Auto Liability - Auto Claim Unit. Efficiently and effectively manage all aspects of assigned unit. Oversee training, workflow, and performance quality of unit. Motivate unit to work toward common goals of customer satisfaction, controlling payout and containing expenses. Responsible for ongoing performance feedback and employee development.



- Provide day to day leadership and technical guidance to auto liability unit.

- Monitor work quality for compliance with Best Practices through implementation of review plans.

- Utilize management information to analyze payout, expense, customer service and quality performance results; implement changes necessary to achieve expected results.

- Provide on-going performance feedback and manage performance issues.

- Select, train and develop team members.

- Administer total compensation program.

- Manage staffing resources to meet workload demands; ensure equitable distribution of work.

- Identify opportunities for improvements through more efficient and/or less expensive workflow.

- Resolve customer issues; promote a high standard of customer service.

- Assure regulatory compliance.

- Work closely with management team to address service center business issues.



Attract, Retain and Develop World Class Talent:

- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy

- Effective orientation and on-boarding.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Work with management to develop and implement effective training, performance development and succession planning

- Effective retention planning; proactively manage and respond to turnover.

- Effectively utilize reward system to distinguish top performers and significant achievements.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers,

- Develop & execute a strategic file management plan that achieves optimal file resolution and business results.

- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.

- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.

- Conduct quality file reviews per office/ best practices guidelines.

- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.

- Implement strategies and initiatives to improve file quality, customer service and manage costs.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Participate in business meetings and agency visits as required



EDUCATION/COURSE OF STUDY:

- College degree preferred or equivalent work experience



- WORK EXPERIENCE:

- 1 to 3 years experience managing an auto liability claim unit required

- 5 to 8 years liability (Auto) claim handling experience required

- Four year college degree preferred.

- Comprehensive understanding of coverage determination, liability investigation, causation and damage determination, evaluation and negotiation.

- Command of IMPACT, WORD and OUTLOOK. Knowledge of EXCEL a plus.

- Excellent customer service skills.

- Excellent oral and written communication skills

- Ability to lead and motivate others toward achieving expected results.

- Results driven focus, with proven record.

- Significant Claim work experience in at least one line of business, Claim management experience preferred



CERTIFICATES/DEGREES:

- Insurance license(s) as required by state regulation.



COMMUNICATION SKILLS:

- Excellent oral and written communication skills



COMPUTER SKILLS:

- Strong Computer Skills including word and excel



OTHER:

Span of control approximately 6 to 8 Claim Professionals, Span of control may vary based on:

- Complexity of LOB

- Experience of staff

- Team composition

- Market mix



Outside Property Positions only require that employees be able to:

- Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

- Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

- Deploy on CAT duty as required.



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy



Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace



Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/RANCHO-CORDOVA-Field-Unit-Manager-Auto-Liability-Job-CA-95670/646477/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/RANCHO-CORDOVA-Field-Unit-Manager-Auto-Liability-Job-CA-95670/646477/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Auto Claim Representative - Trainee

Job ID:

791541

Location: CA-Rancho Cordova

Available Openings:

3



Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, negotiate and resolve claims on losses of lesser value and complexity. Complete formal training program for consideration of advancement to claim representative position.Differences in settlement authority would be based on local discretion and product line guidelines.

Provide outstanding customer service.



PRIMARY DUTIES:

Participate in on-going training sessions for specific line of business.



Provide voice-to-voice contact within 24 hours of first report. Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters. Maintain contact throughout the life of the file, as needed.



Handle front line auto physical damage claims for insured and claimants and provide superior customer service to clients.



Analyze coverage, determine liability and damages, settle and close claims in a timely manner.



Handle claim files in accordance with Best Practices and company expectations.



Recognize and refer total losses, first party medical, and third party medical claims in a timely manner.



Determine coverage/ compensability, facts of loss and degree of liability/exposure.



Work closely with Unit Manager or mentor to promptly resolve claim issues.



Refer claims as appropriate, based on exposure and established guidelines.



Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution.



Provide customer service contact to give, receive or exchange information.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience preferred.



COMPUTER SKILLS:

Solid keyboard and PC skills, with experience in Word and Excel.

Proficient use of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software.



OTHER:

Excellent written and verbal communication skills.

Ability to work with a diverse customer base.

Ability to handle multiple tasks simultaneously and effectively in a fast paced environment.

Type 35+ wpm minimum.

Bilingual skills in Spanish and English a plus.

A general understanding of insurance.

Solid interpersonal and customer service skills.

Team focus.

Results orientation.

Flexibility and willingness to work early evening hours with some weekend hours.

Executes plan to effectively and efficiently manage workload through planning, prioritizing, organizing and attention to detail.

Strong decision making skills

Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.



File Management

Technical

Customer Focus

Relationship Management

Technology

Leadership In A Matrix Environment

Influence

Strategic Thinker

Creativity

Initiative

Collaboration

Communication

Trend Analysis



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/RANCHO-CORDOVA-Auto-Claim-Representative-Trainee-Job-CA-95670/647576/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/RANCHO-CORDOVA-Auto-Claim-Representative-Trainee-Job-CA-95670/647576/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Regional Vice President - Inland Marine

Job ID:

791592

Location: CA-Walnut Creek

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Reports to Underwriting Vice President of the business unit. Responsible for profitability, growth, and retention of business within an assigned city/location(s) consistent with overall business unit objectives. Is responsible for mentoring, coaching, and motivating a group of Account Executives in one or more locations.



This position will be located in one of the following 3 locations: Walnut Creek, Orange or Rancho Cordova, CA.



PRIMARY DUTIES:

Implement long and short-term business strategies to effectively achieve profit and growth objectives for assigned locations.



Participate in the development of strategic business planning activities that are designed to increase the business unit's presence in the market; retain the appropriate mix of business; and achieve overall growth and profit objectives.



Participate in the establishment of underwriting and marketing strategies and standards that reflect local market competitive conditions and, at the same time, meet our growth and profit goals.



Direct all marketing and underwriting activities of Account Executives to ensure that productions and underwriting objectives with respect to profitability are achieved.



Marketing and underwriting responsibilities include, but are not limited to:

Meeting with agency personnel to maintain and develop positive and productive relationships. In this capacity, assures that our contractual commitments are met and our production opportunities are maximized. Representing the company and underwriting strategy in the location(s) to agents, employees and the community. Working with other business units as appropriate to support market presentation objectives and seek out cross sell opportunities as appropriate.



Maintain the highest level of customer service.



Direct and manage the delivery of excellent account administration services.



Develop and maintain effective relationships with internal resources (e.g., LP&E, Claim, Operations, etc.) to ensure delivery of all related service to clients.



Hire, develop, and retain and excellent staff who will support profit, growth, and expense management goals.



OTHER:

Leadership

Consistently sets clear direction by defining goals and priorities.

Makes sound decisions.

Develop a high degree of trust through demonstrated personal integrity, ethics, and a commitment of doing the right thing.

Energizes others to commit to achieving the highest standards.

Establishes and maintains an environment that encourages everyone to act in the best interest of the company.



Business Knowledge

Clearly demonstrates specific knowledge requirements as defined by the business unit.

Understands products, financials, objectives, and service requirements of the business unit.

Knows how to get things done.



Underwriting and Marketing

Strong marketing and technical underwriting skills necessary to achieve established and stretch business goals.

Recognizes and acts on opportunities to penetrate new markets to increase market share.



Financial

Understands the business objectives and can act in a decisive manner to achieve financial results.



Customer Focus

Identifies customer needs and takes appropriate action to meet those needs.

Acts with a sense of urgency.

Strong knowledge of competitive market conditions.

Works effectively with all levels and can easily build new relationships.



Team Work

Establishes strong conditions and networks both within and outside the business unit/company.



Management

Takes responsibility for decisions and actions.

Manages own work, and directs the work of others.

Understands the business and responds to all related issues, concerns, and problems.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/WALNUT-CREEK-Regional-Vice-President-Inland-Marine-Job-CA-94595/651245/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/WALNUT-CREEK-Regional-Vice-President-Inland-Marine-Job-CA-94595/651245/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Counsel/ Sr. Counsel

Job ID:

791956

Location: CO-Greenwood Village;CA-Walnut Creek;CA-Orange

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Travelers is accepting candidates resumes for the Senior Counsel attorney position in the following locations: Denver, Orange, California, and Walnut Creek, California.



Provides high quality, cost effective coverage advice, manages outside counsel in coverage and extra-contractual litigation, and provides other claim-related legal services to the Construction Claim organization as well as to Construction Underwriting and other business units within Travelers, with particular emphasis on construction defect claims.



PRIMARY DUTIES:

Provides thorough, accurate and timely analysis of coverage issues, policy wordings and other claim-related legal matters. Partners with the Construction Claim client in developing and implementing cost effective legal strategies on complex construction and construction defect claims and related coverage litigation. Determines appropriate action on coverage litigation; provides advice on possible outcomes, awards and settlements. Achieves desired results through effective analysis, legal research, advocacy, and use of the litigation process. Demonstrates excellent research and writing skills. Collaborates and works effectively with others in the Claim Legal organization, and with Claim, Underwriting and other areas of the company, to achieve results and to identify and resolve issues. Communicates effectively with others. Provides legal updates to clients on case law and legislative developments. Completes research and analysis for underwriting and other special projects, providing a quality work product in a timely manner. Achieves positive client feedback. Has frequent direct contact with clients. Develops and conducts claim-related training as needed. Acts as mentor and coach to less experienced attorneys, paralegals and staff. Explains issues, ideas and concepts that are incorporated into work assignments. Engages and manages outside counsel when appropriate; reviews and adjusts outside counsel invoices to ensure compliance with litigation plans and corporate retention agreement.



EXPERIENCE:

7+ years of property-casualty insurance coverage experience. Experience with construction and construction defect insurance coverage and claim handling issues and litigation preferred.



EDUCATION/COURSE OF STUDY:

JD Degree



CERTIFICATES/DEGREES

Admitted to the Bar



COMMUNICATION SKILLS:

Strong and persuasive written and oral communication and presentation skills.



COMPUTER SKILLS

Strong PC skills including WORD.



OTHER

Strong research and writing skills.

Strong negotiation skills.

Effectively uses resources to achieve results.

Organized; strong time management skills and ability to multitask, often with multiple priorities which may be in conflict.



Self-management: takes responsibility for decisions and actions; successfully handles multiple priorities which may be in conflict.

Substantial technical knowledge of coverage law, legal environment, rules, judiciary, adversaries and expert witnesses.

Strong knowledge of property/casualty business, products and services.

Clearly relates unit expectations and goals to the business unit mission.

Clearly demonstrates sense of urgency and commitment to excellence.

Ability to work well under pressure independently and as part of a team.

Ability to forge strong working relationships at senior levels.

Anticipates client's ongoing legal needs.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/ORANGE-Counsel-Sr_-Counsel-Job-CA-92856/679511/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/ORANGE-Counsel-Sr_-Counsel-Job-CA-92856/679511/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Inside Auto PD Claim Representative

Job ID:

792197

Location: CA-Rancho Cordova

Available Openings:

2



Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Location: Rancho Cordova/Sacramento, CA



SUMMARY:

Handle 1st and 3rd party Personal Insurance and Business Insurance claims. Manage claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage (i.e.: mail box, fence, and indirect damages such as down time and business interruption.) Claims will have varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).



PRIMARY DUTIES:

- Handle all types of vehicles including automobiles, and a variety of heavy and mobile equipment (i.e. Cranes, tractor trailers, construction, agricultural equipment) at every severity level including other property damage i.e.: guard rails, mail boxes and any property within the vehicle.

- Handle vehicle claims with varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).

- Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim (i.e.: negligence laws, financial responsibility/limits, immunity, etc.) Manage deductibles and coverage limits.

- Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure with respect to the various vehicle coverage provided.

- Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate. Manage fire, theft and other claims that require specialized investigation and utilization of internal and external experts in accordance with local laws.

- Request the appropriate inspection type based on the details of the loss to effectively and efficiently resolve the claim (i.e.: conciergeclaim, appraisal, heavy equipment, property task assignment). When a Total Loss is determined, authorize payment through the Total Loss representative.

- Conduct damage management including properly managing the repair process i.e.: mitigating storage, rental, early tow to salvage and other related expenses by working closely with appraisers, rental facilities, body shops, repair facilities and other vendors.

- Establish timely and maintain appropriate claim and expense reserves.

- Develop and continually update a plan of action including maintaining an effective diary to bring the claim to resolution in a timely manner. Manage file inventory by utilizing an effective diary system and documenting claim file activities in accordance with established procedures.

- Write denial letters, Reservation of Rights and other routine and complex correspondence to insured-s and claimants.

- Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.

- Negotiate and convey claim settlements within authority limits to insureds.

- Meet all quality standards and expectations per Best Practices.

- Comply with state specific regulations.

- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers. Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).

- Recognize and forward appropriate files to subject matter experts i.e.: SIU, engineer, staff/general counsel, heavy equipment, construction, property, CAT mgmt, fire investigator, Independent Adjuster, and accident reconstruction for their review and consult. Identify subrogation opportunities; determine appropriateness of the demand and negotiate adverse subrogation and arbitration.

- Handle litigation on appropriately assigned cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings.

- May participate with Auto ERT during extreme weather events.-

- Effectively manage multiple competing priorities to ensure timely payment, follow-up and claim resolution.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience



CERTIFICATES/DEGREES:

Adjusters license (where applicable)



COMMUNICATION SKILLS:

Strong verbal and written communication skills



COMPUTER SKILLS:

Hardware and software skills to utilize and leverage claim and adjusting technology



OTHER:

Minimum of 2 years experience in handling auto claims.

Excellent written and verbal communication skills.

Ability to work with a diverse customer base.

Ability to handle multiple tasks simultaneously and effectively in a fast paced environment.

College degree or extensive job experience preferred.

Results driven focus.

Strong desk management and organizational skills.

Bilingual skills in Spanish and English a plus.

Type 35+ wpm minimum.



Medical terminology knowledge (helpful)

Customer service and empathy skills

Solid analytical and decision making skills

Math skills

Excellent negotiation skills and ability to effectively handle conflict

Strong organization and time management skills

Ability to multi-task and to adapt to a changing environment

Ability to effectively handle conflict

Attention to detail ensuring accuracy.

Strong investigative skills and creativity to achieve optimal resolution



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/RANCHO-CORDOVA-Inside-Auto-PD-Claim-Rep-Job-CA-95670/694673/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/RANCHO-CORDOVA-Inside-Auto-PD-Claim-Rep-Job-CA-95670/694673/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Return to Work Case Manager

Job ID:

792327

Location: CA-Rancho Cordova

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Location: Rancho Cordova/Sacramento, CA



SUMMARY:

Manage all accepted lost time claims, except specified serious injuries or complex claims that cannot be resolved within approximately 7 months.



PRIMARY DUTIES:

Perform telephonic case management of Workers Compensation claims that are assigned.

Contact injured worker, employer and medical providers in a timely manner to gather relevant info to assist in the investigation and evaluation of the claim. Manage to conclusion all lost time claims with 6 months duration or less. .

Manage files with an emphasis on file quality (including timely contact and proper documentation), maximizing internal resources, and achieving a positive end result by returning injured party to work.

Aggressively pursue claim resolution opportunities.

Build strong partnership with our internal nurse resources (Medical Case Manager) in order to integrate the delivery of medical services to the injured worker.

Identify claim issues as they arise, and take appropriate steps to resolve them or refer them to the Unit Manager for reassignment.

Establish appropriate reserves to reflect claim exposure.



EDUCATION/COURSE OF STUDY:

College degree is preferred.



WORK EXPERIENCE:

Workers Compensation claim handling experience including investigations skills, resolution skills, evaluation, negotiation and reserving skills



OTHER:

Complete understanding of all policy, coverage and endorsement implications, and AOE/COE issues

Technical and jurisdictional and case law knowledge.



File Management

Technical

Customer Focus/ Communication

Relationship Management

Technology



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/RANCHO-CORDOVA-Return-to-Work-Case-Manager-Job-CA-95670/708616/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/RANCHO-CORDOVA-Return-to-Work-Case-Manager-Job-CA-95670/708616/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Risk Control Associate

Job ID:

792344

Location: CA-Rancho Cordova

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Travelers: Recruiting For an April 2010 Class

Our mission is to provide unparalleled risk control services and exposure assessments designed to reduce clients- exposure to risk, control loss costs, protect property and save lives.



Are you prepared for the challenge of assessing a variety of risks across several industries to identify hazards and controls? Do you have the interpersonal skills for influencing clients to implement recommendations and provide service to minimize losses? If you are ready for this, consider our Risk Control Development Program.



We are looking for people who are curious about why people get hurt, why buildings burn down, why products fail, why one company has a great safety record and another one does not, why people get sick from their work environments, and why so many types of losses occur. Uncovering the factors that lead up to those losses is key! Our

Risk Control staff-s inherent curiosity over the last 100 years allows us to know what works and what doesn-t. We apply proven risk control/loss prevention concepts to thousands of commercial accounts across the country each week.



At Travelers Risk Control, part of a Fortune 100 Company, our mission is to provide unparalleled risk control services and exposure assessments designed to reduce clients- exposure to risk, control loss costs, protect property and save lives. We influence underwriting decisions while maintaining a highly professional and technically proficient staff. Risk Control remains closely involved in the growth and profit goals of each of the businesses at our company.



We have experience working with customers in most industries, including manufacturing, printing, education, wholesale and retail businesses and service organizations. Our professional field consultants work closely with highly qualified specialists, dedicated in areas such as fire protection, product liability, transportation, industrial hygiene, ergonomics, and injury management. We work with small- and medium-sized commercial clients in addition to businesses that are national in scope. We also have specialty areas where our consultants focus exclusively with clients having unique needs in boiler and machinery, construction, public sector, and the oil and gas industry. Participants learn through a structured training program. There is a Field Office Orientation program, as well as technical training in St. Paul, Minn., or Hartford, Conn. After participants have completed these sessions, they return to their field location for a comprehensive on-the-job training program coupled with attendance at a variety of formal technical training sessions. This training is followed by continued close supervision and mentoring as individuals begin to work on their initial risk control assignments. The participants will develop an understanding of various business segments and their business strategies designed to achieve growth and profit objectives.



Participants must develop effective relationships with Underwriting and Service Teams, our Clients, the Broker/Agent community, Claim, and our Risk Control community.

Risk Control Development Program participants must have the ability to effectively communicate verbally and through sound business writing. They also must have sound analytical skills and be customer service oriented. The ability to work independently and in a team environment is also an important qualification.



Travelers at a Glance

Travelers has been doing business for more than 150 years and is the leading provider of commercial and consumer insurance. Travelers is a publicly traded company and is on the Fortune 100 list of largest U.S. companies. Our national workforce serves consumers and businesses through one of America-s largest networks of independent insurance agents, brokers and other distribution channels. We have representatives in every U.S. state, Canada, Ireland and U.K.



Requirements:

Undergraduate degree preferred, ideally in Engineering, Safety and Health, or Fire Protection Science



Two to five years experience in industry



Strong interpersonal and communication skills, both written and verbal



Analytical skills



Decision-making skills



Time management skills for a workload that is fast-paced



Computer skills (able to use Word and type reports)



Strategic and tactical skills



Customer service oriented



Able to work independently and collaborate within our team and with our business partners



Ability to travel overnight to St. Paul, Minn., or Hartford, Conn., and/or other field locations for training



Legally eligible to work in the United States



Current/valid driver-s license with acceptable driving history. MVR and background checks will be completed.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/RANCHO-CORDOVA-Risk-Control-Associate-Job-CA-95670/709360/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/RANCHO-CORDOVA-Risk-Control-Associate-Job-CA-95670/709360/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS