http://careers.travelers.com/go/Colorado-Customer-Service-Jobs/13876/ View Colorado Customer Service Jobs at Travelers Tue, 09 Feb 2010 23:02:38 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Colorado-Customer-Service-Jobs/13876/ 720
Job Title:

Commercial Insurance Property Technical Specialist- Glenwood Springs, Aspen and Vale, CO

Job ID:

788804

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Opening for Aspen, Vale and Glenwood Springs, CO area.



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.



PRIMARY DUTIES:

Handle 1st party Property claims of medium to high severity and complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Act as a technical resource for Claim Representatives.

Perform administrative functions such as expense accounts, time off reporting, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

5+ years PL or CL Property claim handling experience.



CERTIFICATES/DEGREES:

Completion of claim handling training program.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Knowledge of construction, estimating and estimating system (Exactimate preferred)

Must display solid verbal and written communications skills.

Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/Greenwood-Village-Technical-Specialist,-Property-Job-CO-80110/461337/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/Greenwood-Village-Technical-Specialist,-Property-Job-CO-80110/461337/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Claim Rep, Liability

Job ID:

792170

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and settle assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.



PRIMARY DUTIES:

Timely coverage analysis and communication with insured based on application of policy information, facts or allegations of each case. Consult with Unit Manager on use of Claim Coverage Counsel.



Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.



Identify resources for specific activities required to properly investigate claims such as Subro, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Request through Unit Manager and coordinate the results of their efforts and findings.



Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.



Keep effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure, and establish proper indemnity and expense reserves.



Utilize evaluation documentation tools in accordance with department guidelines.



Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.



May manage litigated claims. Develop litigation plan with staff or panel counsel, track and control legal expenses. Assure cost-effective resolution.



Maintain claim files, have an effective diary system, and document claim file activities in accordance with established procedures.



May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.



Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.



Recognize cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.



Appropriately deal with information that is considered personal and confidential.



Compliance with Claim Department's Best Practices.



Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.



Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws



Provide quality customer service and ensure file quality.



Share accountability with business partners to achieve and sustain quality results.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline preferred.



CERTIFICATES/DEGREES:

State license where applicable & continuing education



OTHER:

Completion of claim handling training program.



Strong negotiation and customer service skills.



Demonstrated knowledge and ability in claims handling.



Advanced level knowledge and skill in claims and litigation.



Basic working level knowledge and skill in various business line products.



Poised, polished communication skills.



Hardware and software skills and abilities including computers and other similar electronic devices.



Demonstrated good organizational skills with the ability to prioritize and work independently.



Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.



File Management

Business Knowledge/Technology

Customer Focus

Relationship Management

Change Management

Decision Making

Leadership In A Matrix Environment

Strategic Thinker

Creativity

Initiative

Collaboration

Communicates Effectively And Influences Others

Trend Analysis



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/GREENWOOD-VILLAGE-Claim-Rep,-Liability-Job-CO-80110/691523/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/GREENWOOD-VILLAGE-Claim-Rep,-Liability-Job-CO-80110/691523/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Dispatcher

Job ID:

792341

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***

Assign Auto Physical Damage claims to appropriate field appraisers and independents including Mendota and Legacy St Paul claims. Coordinate and monitor appraiser activities to ensure prompt inspections and maximization of appraisal resources.



PRIMARY DUTIES:

1. Assign Auto Physical Damage claims (CL and PL) to appropriate field appraisers and

independents including Mendota and Legacy St Paul claims.

2. Proactively follow-up on pending appraisals for assignment, upload and/or status. Maintain

contact with and track appraisers throughout the day. Coordinate activities i.e., scheduling,

alerting/assigning them to new assignments in a given territory etc. Balance daily workloads and

shift resources as necessary to achieve optimal productivity.

3. Manage assignments within dedicated territories, including Independent Appraisers (IA). Ensure

compliance with claim strategies.

4. Accurately input information into claim system.

5. Consistently provide superior customer service to internal and external customers.

6. Direct information in real-time to appropriate system or staff.

7. Identify opportunities to remap/realign territories to be more effective and communicate proposal

to local leadership.

8. Document changes to assignments in file notes.



EDUCATION/COURSE OF STUDY:

High School diploma or equivalent. Two or four year college degree a plus.



WORK EXPERIENCE:

Some claim and/or dispatcher experience preferred.



COMMUNICATION SKILLS:

Strong communications skills



COMPUTER SKILLS:

Must have strong keyboard skills and PC experience in Windows environments, including Microsoft Word, Excel, e-mail, Web-enabled applications, and database software.



OTHER:

COMPETENCIES:

1. Strong customer focus.

2. Strong communication and telephone skills. Must be able to communicate both orally and in

writing in a clear and concise manner.

3. Demonstrated ability to establish and maintain cooperative and effective working relationships

with those contacted in the course of work.

4. Solid organizational skills, with the ability to prioritize, problem solve, manage multiple

assignments and meet deadlines.

5. Strong detail orientation.

6. Ability to determine geographic locations, including map reading ability.

7. Must be a self starter with ability to work well as part of a team and independently.

8. Ability to negotiate and manage effectively with conflict.

9. Flexibility and willingness to participate in a rotating shift to include day into early evening hours

with some weekend hours.

10. Demonstrated sense of urgency.

11. Demonstrated ability to analyze situations accurately and adopt an effective course of action.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/GREENWOOD-VILLAGE-Dispatcher-Job-CO-80110/709357/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/GREENWOOD-VILLAGE-Dispatcher-Job-CO-80110/709357/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Claim Representative Auto, First Party Medical

Job ID:

792342

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Handle 1st party Auto Personal Insurance medical claims and some Business Insurance (BI) medical claims (BI that have the potential for 1st party collision claims).



PRIMARY DUTIES:

- Handle a mix of low to high complex cases. Settlement authority and claim severity will vary. The office location may receive either No Fault claims or Med Pay claims or a combination of both.

- Analyze and make coverage determination. Consider jurisdictional issues that will affect the type and amount of coverage provided. Verify the benefits available, the injured party's eligibility and the applicable limits (based on the state laws and endorsements) Address proper application of any deductibles, co-insurance, etc. Confirm priority of coverage i.e.: primary, secondary, concurrent or not applicable, and take into consideration other issues such as Social Security, Workers- Compensation or others relevant to the jurisdiction.

- Contact all appropriate parties to obtain all relevant facts necessary to determine coverage, medical necessity, treatment plan, causation/damages, and exposure with respect to the various vehicle coverage provided.

- Determine causality by investigating injury claim. Properly manage medical process, determine the nature and extent of injury, mechanism of injury, type of treatment received or anticipated and employment information and status.

- Establish timely and maintain appropriate claim and expense reserves.

- Develop and continually update a plan of action including maintaining an effective diary to bring the claim to resolution in a timely manner. Manage file inventory by utilizing an effective diary system and documenting claim file activities in accordance with established procedures.

- Conduct thorough Investigation into wage loss and essential services claims including verification of coverage, employment, loss of income due to accident and medical disability to support wage loss or need for essential services to ensure validity of the claim.

- Proactively manage medical treatment and wage loss through case management and use of medical resources such as nurse case manager, independent medical examinations and Peer Reviews. Aggressively monitor the process to ensure proper payment, (i.e.: review medical bills and medical records for appropriateness of billing/fees and the services rendered ensuring that all records have a determination of medical necessity and causal relationship to the loss.)

- Write denial letters, Reservation of Rights and other routine and complex correspondence to insured's and claimants.

- Meet all quality standards and expectations per Best Practices.

- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers. Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).

- Recognize and forward appropriate files to subject matter experts i.e.: SIU, staff/general counsel, nurse case manager) for their review and consult. Identify subrogation opportunities; determine appropriateness of the demand, negotiate adverse subrogation and arbitration and identify other sources of medical insurance coverage available.

- Handle litigation on first party medical cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings.

- May participate with Auto ERT during extreme weather events.

- Effectively manage multiple competing priorities to ensure timely payment, follow-up and claim resolution.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience



CERTIFICATES/DEGREES:

Adjusters license (where applicable)



COMMUNICATION SKILLS:

Strong verbal and written communication skills



COMPUTER SKILLS:

Hardware and software skills to utilize and leverage claim and adjusting technology



OTHER:

Medical terminology knowledge

Litigation knowledge

Customer service and empathy skills

Solid analytical and decision making skills

Math skills

Excellent negotiation skills and ability to effectively handle conflict

Strong organization and time management skills

Ability to multi-task and to adapt to a changing environment

Strong investigative skills and creativity to achieve optimal resolution



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/GREENWOOD-VILLAGE-Claim-Representative-Auto,-First-Party-Medical-Job-CO-80110/709358/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/GREENWOOD-VILLAGE-Claim-Representative-Auto,-First-Party-Medical-Job-CO-80110/709358/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Claim Rep, Outside Property

Job ID:

792663

Location: CO-Colorado Springs

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.



PRIMARY DUTIES:

Handle 1st party Property claims of moderate complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Perform administrative functions such as expense accounts, time off reporting, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

Previous property claim handling experience is preferred.

Knowledge of construction, estimating and estimating system (Xactimate preferred)



CERTIFICATES/DEGREES:

Valid driver's license



COMMUNICATION SKILLS:

Must display solid verbal and written communications skills.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.



Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/COLORADO-SPRINGS-Claim-Rep,-Outside-Property-Job-CO-80840/728940/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/COLORADO-SPRINGS-Claim-Rep,-Outside-Property-Job-CO-80840/728940/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Claim Rep, Inside Property

Job ID:

792536

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.



PRIMARY DUTIES:

Handle 1st party Property claims of low to moderate severity and complexity as assigned.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Perform administrative functions such as time-off reporting, timesheets, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



COMMUNICATION SKILLS:

Must display solid verbal and written communications skills.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Excellent organizational skills.

Solid analytical skills.

Excellent negotiation skills.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/GREENWOOD-VILLAGE-Claim-Rep,-Inside-Property-Job-CO-80110/724233/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/GREENWOOD-VILLAGE-Claim-Rep,-Inside-Property-Job-CO-80110/724233/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Claim Rep, Auto Total Loss p

Job ID:

792276

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***

Handle 1st and 3rd party personal and business insurance for Auto and Specialty/Heavy Equipment Total Loss claims. Determine the value through collaboration with appraisal expert. May include additional complexities related to unique coverage and/or damage issues (i.e.: police equipment within the car, tools or other equipment attached to vehicle).



PRIMARY DUTIES:

- Handle all types of automobiles, and a variety of heavy and mobile equipment (i.e. cranes, tractor trailers, construction, agricultural equipment) at every severity level excluding other property damage i.e.: guard rails, mail boxes and any property within the vehicle.

- Contact all appropriate parties to gather supporting documents necessary to negotiate and settle the claim within their authority level (i.e.; obtaining the title, keys, and other required documentation)

- Review controlling claim handler-s coverage determination, summarize the review and seek clarification as needed. Recognize additional coverage issues (i.e. covered equipment, endorsements).

- Establish and/or update claim and expense reserves.

- Control damages through the proper use of cost containment tools (i.e. mitigate storage, expenses, rental)

- Properly manage Total Loss settlement process and rental expenses by working closely with appraisers, rental facilities, body shops, and salvage vendors. Manage deductibles and limits.

- Review the valuation (appraisal estimate) based on the type of vehicle to effectively and efficiently resolve the claim.

- Meet all quality standards and expectations per Best Practices.

- Maintain an effective diary system, manage file inventory, and document claim file activities in accordance with established procedures.

- Comply with state specific regulations.

- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers.

- May participate with property ERT during extreme weather events.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience



COMMUNICATION SKILLS:

Strong verbal and written communication skills

customer service and empathy skills



COMPUTER SKILLS:

Hardware and software skills to utilize and leverage claim and adjusting technology



OTHER:

Solid analytical and decision making skills

Math Skills

Strong organization and time management skills

Ability to effectively handle conflict

Ability to multi-task and to adapt to a changing environment

Excellent negotiation skill and ability to effectively handle conflict

Attention to detail ensuring accuracy



Adjusters license (where applicable)



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/GREENWOOD-VILLAGE-Claim-Rep,-Auto-Total-Loss-Job-CO-80110/698718/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/GREENWOOD-VILLAGE-Claim-Rep,-Auto-Total-Loss-Job-CO-80110/698718/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS