http://careers.travelers.com/go/Colorado-Insurance-Jobs/13877/ View Colorado Insurance Jobs at Travelers Sun, 21 Mar 2010 01:03:05 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Colorado-Insurance-Jobs/13877/ 720
Job Title:

Counsel or Sr. Counsel - Claim Legal, General Liability

Job ID:

792283

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Provides high quality, cost effective liability and coverage advice, litigation management, and legal services concerning the general liability product line to Claim, as well as Underwriting and other business units within Travelers. Supports the GL Field Product Line Manager in driving the GL business product for the GL Hub and its Spoke Claim Centers. Researches and prepares opinions on a wide variety of general liability product line issues and coverage. May participate on behalf of the company in mediations, arbitrations, settlement conferences, and other alternative dispute resolution forums in coverage-related disputes. Manages outside counsel on selected matters.



PRIMARY DUTIES:

Provides legal support on a variety of general liability product line issues to the Field Product Line Manager. Provides legal advice on liability, claim handling and coverage issues to general liability claim handlers. Completes coverage opinions, case updates, analysis and reports, litigation plans, case evaluations, legal research, and other required items in a timely manner. Achieves desired results through effective analysis, legal research, advocacy and use of the litigation process. Demonstrates excellent research and writing skills. Provides thorough, accurate and timely analysis of coverage questions, policy forms, and other legal matters. Collaborates and works effectively with others in the Claim Legal organization, and with Claim, Underwriting, and other areas of the company, to achieve results and to identify and resolve issues. Communicates effectively with clients, exhibiting strong verbal and written communication skills. Provides legal updates to clients on case law and legislative developments. Completes research and analysis for underwriting projects, and for special projects, providing a quality work product in a timely manner. Achieves positive client feedback. Has frequent independent contact with clients. Provides prompt and appropriate communication to Claim and Underwriting clients. Develops and conducts training seminars as needed. Explains issues, ideas and concepts that are incorporated into work assignments. Manages outside coverage counsel; reviews and approves invoices for outside counsel to ensure appropriateness and compliance with corporate retention agreement. Acts as a core member of the Large Loss Governance roundtable team for the GL Hub and its Spoke claim centers.



EXPERIENCE:

7+ years of property casualty insurance coverage advice

Coverage opinion drafting experience required

Strong familiarity with general liability coverage required

Liability defense and coverage litigation experience strongly preferred



EDUCATION/COURSE OF STUDY:

JD Degree



CERTIFICATES/DEGREES:

Admitted to the Bar



COMMUNICATION SKILLS:

Strong and persuasive written and oral communication and presentation skills.



COMPUTER SKILLS:

Strong PC skills including WORD.



OTHER

Experience with writing coverage opinions and litigating coverage issues.

Developing leadership skills; acts as an example in mentoring others.



Strong strategic thinker and decision-maker.



Effectively uses resources to achieve results



Strong time management skills and ability to multi-task, often with multiple priorities which may be in conflict



Evidences responsibility for decisions and actions, works well in teams



Substantial technical knowledge of legal environment.



Strong knowledge of property/casualty business, products and services.



Clearly relates unit expectations and goals to the business unit mission.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/GREENWOOD-VILLAGE-Counsel-or-Sr_-Counsel-Claim-Legal,-General-Liability-Job-CO-80110/700331/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/GREENWOOD-VILLAGE-Counsel-or-Sr_-Counsel-Claim-Legal,-General-Liability-Job-CO-80110/700331/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Inside Property Unit Manager

Job ID:

792916

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- As a member of local line of business (LOB) management team, responsible for product quality and performance for a specific team of claim professionals.

- Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.

- Serve as a field representative for the Home Office LOB product, as requested.

- Reinforce LOB Vision, Strategies, and Objectives through word and action.

- Select, lead, mentor, performance manage and develop staff



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy

- Effective orientation and on-boarding.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Work with management to develop and implement effective training, performance development and succession planning

- Effective retention planning; proactively manage and respond to turnover.

- Effectively utilize reward system to distinguish top performers and significant achievements.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers,

- Develop & execute a strategic file management plan that achieves optimal file resolution and business results.

- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.

- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.

- Conduct quality file reviews per office/ best practices guidelines.

- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.

- Implement strategies and initiatives to improve file quality, customer service and manage costs.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Participate in business meetings and agency visits as required



EDUCATION/COURSE OF STUDY:

- College degree preferred or equivalent work experience



WORK EXPERIENCE:

- Significant Claim work experience in at least one line of business, Claim management experience preferred



CERTIFICATES/DEGREES:

- Insurance license(s) as required by state regulation.



COMMUNICATION SKILLS:

- Excellent oral and written communication skills



COMPUTER SKILLS:

- Strong Computer Skills including word and excel



OTHER:

Span of control approximately 6 to 8 Claim Professionals, Span of control may vary based on:

- complexity of LOB

- experience of staff

- team composition

- market mix



Outside Property Positions only require that employees be able to:

- Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

- Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

- Deploy on CAT duty as required.



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy



Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace



Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/GREENWOOD-VILLAGE-Inside-Property-Unit-Manager-Job-CO-80110/742909/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/GREENWOOD-VILLAGE-Inside-Property-Unit-Manager-Job-CO-80110/742909/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Account Manager

Job ID:

792888

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Reports to Operations Manager/Director for assigned business segment. Responsible for providing Account Executives with information necessary to make sound underwriting decisions (i.e., marketing, customer service and administrative support affecting brokers/insureds from initial submission through policy issuance and renewals). Provides support within established performance standards and priorities that are responsive to marketing, underwriting, retention and service goals. Assures all related support activities are delivered in a manner consistent with business unit customer service and expense management focus.



PRIMARY DUTIES:

Participates with Account Executives/Underwriters in the renewal and new business activities that support marketing and underwriting decisions that are consistent with business unit growth and retention goals.



Partners with Account Executives/Underwriters to establish support needs for new and renewal policies (i.e., identify/gather relevant account information to quote and/or bind the policy; create exhibits, etc.).



Participates in pre-renewal meetings to define assignments.



Prepares underwriting/pricing exhibits (i.e., exposures, experience rating, profit and loss analysis, expense models, updated account information, etc.).



Manages account documentation (i.e., proposals, agreement letters, reinsurance contracts, collateral agreements, policy change, endorsements, cancellations, etc.).



Ensures accurate and timely servicing and billing of accounts.



Communicates with brokers/agencies, insureds/customers and internal departments. (i.e., researches and resolves issues, responds to inquiries and questions).



Quotes accounts within authority limits by reviewing exposures and experience rating, updating account information, rates and adjusts the price.



Provides information for regulatory compliance (i.e., statutory filings, proof of insurance, certificates).



Provides administrative support and other related services as needed (e.g., input account information into system).



Participates in projects/assignments as needed.



WORK EXPERIENCE:

Analytical skills

Experience with Property Casualty multi-line rating and underwriting

Demonstrated skills in the use of computer rating systems and various software applications



OTHER:

MAJOR COMPETENCIES:

Analytical Thinking

Initiative/Motivation/Commitment

Driving for Results

Teamwork and Collaboration

Communication both verbal and written

Flexibility

Organizational Skills

Customer Service Skills

Technical Knowledge/Expertise



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/GREENWOOD-VILLAGE-Account-Manager-Job-CO-80110/741365/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/GREENWOOD-VILLAGE-Account-Manager-Job-CO-80110/741365/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

CAT Claim Representative Trainee Greenwood Village CO

Job ID:

792722

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

This position is a trainee position that will require 24 hour deployment to storm sites. This deployment may involve working under adverse weather conditions and working with a sense of urgency to assist customers in catastrophic events.



Complete formal Property Training Program for consideration of advancement to Outside Property Claim Representative Position. This will include, but not be limited to formal training held in our state-of-the-art training facility in Windsor, CT, as well as on the job training in the field.



Effective handling of personal and commercial lines property claims of basic to moderate complexity.



Contacting clients, determining coverage, scoping of loss and completing damage estimates via Xactimate software, negotiating and settling claims per Best Practices and within DOI regulations.



Managing a file inventory in an organized manner including maintaining an effective diary system and accurately documenting claim activity in system file notes in order to effectively resolve claims.



Perform administrative functions such as expense accounts, time off reporting, etc. as required Perform any other duties as required.



Demonstrate proficiency in estimating, investigation, evaluation, and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.



PRIMARY DUTIES:



Handle Property claims of lesser value and complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer-assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages, and liability of property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries, and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights, and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent, and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Perform administrative functions such as expense accounts, time off reporting, etc. as required. Perform any other duties as required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

Previous property claim handling experience is preferred.

Knowledge of construction, estimating and estimating system (Xactimate preferred)



COMMUNICATION SKILLS:

Must display solid verbal and written communications skills.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

General knowledge of insurance industry.

Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.

Candidates must have excellent customer service, communication and organizational/time management skills, as well as the ability to competently handle multiple tasks simultaneously.



Two or four year college degree preferable, however all candidates will be considered.



Construction industry experience and/or knowledge are a plus. Claim adjusting experience in another line of business is helpful.



Must possess a Valid Driver's license.



Working Environment:

Inside/Outside working environment, including access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces. Lift, carry, unfold, and set up ladder weighing approximately 38 lbs; climb ladder; transition to and from ladder to area requiring inspection; walk on roof or other similar physical tasks.



This position requires extensive nationwide travel and the incumbent must be available for immediate deployment within 24 hours of notification. The required standard tour length of 28 consecutive workdays, plus 2 travel days is also expected to be met.



Travelers is an equal opportunity employer.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/GREENWOOD-VILLAGE-CAT-Claim-Rep-Trainee-Job-CO-80110/737853/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/GREENWOOD-VILLAGE-CAT-Claim-Rep-Trainee-Job-CO-80110/737853/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Claim Rep, Liability

Job ID:

792170

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and settle assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.



PRIMARY DUTIES:

Timely coverage analysis and communication with insured based on application of policy information, facts or allegations of each case. Consult with Unit Manager on use of Claim Coverage Counsel.



Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.



Identify resources for specific activities required to properly investigate claims such as Subro, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Request through Unit Manager and coordinate the results of their efforts and findings.



Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.



Keep effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure, and establish proper indemnity and expense reserves.



Utilize evaluation documentation tools in accordance with department guidelines.



Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.



May manage litigated claims. Develop litigation plan with staff or panel counsel, track and control legal expenses. Assure cost-effective resolution.



Maintain claim files, have an effective diary system, and document claim file activities in accordance with established procedures.



May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.



Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.



Recognize cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.



Appropriately deal with information that is considered personal and confidential.



Compliance with Claim Department's Best Practices.



Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.



Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws



Provide quality customer service and ensure file quality.



Share accountability with business partners to achieve and sustain quality results.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline preferred.



CERTIFICATES/DEGREES:

State license where applicable & continuing education



OTHER:

Completion of claim handling training program.



Strong negotiation and customer service skills.



Demonstrated knowledge and ability in claims handling.



Advanced level knowledge and skill in claims and litigation.



Basic working level knowledge and skill in various business line products.



Poised, polished communication skills.



Hardware and software skills and abilities including computers and other similar electronic devices.



Demonstrated good organizational skills with the ability to prioritize and work independently.



Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.



File Management

Business Knowledge/Technology

Customer Focus

Relationship Management

Change Management

Decision Making

Leadership In A Matrix Environment

Strategic Thinker

Creativity

Initiative

Collaboration

Communicates Effectively And Influences Others

Trend Analysis



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/GREENWOOD-VILLAGE-Claim-Rep,-Liability-Job-CO-80110/691523/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/GREENWOOD-VILLAGE-Claim-Rep,-Liability-Job-CO-80110/691523/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Select Accounts Account Executive

Job ID:

792669

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

The Select Underwriting Center Account Executive (AE) is responsible for underwriting, profitability, growth and retention of new and renewal business that is consistent with underwriting strategies for agencies within an assigned territory. The AE is accountable for selling and marketing all Select products as well as managing a high volume environment. In the AE role, may act as a technical referral resource for less experienced underwriters on more complex renewals, endorsements, and issues. The AE operates within authority levels as delegated by Underwriting Center Underwriting Director.



PRIMARY DUTIES:

Underwriting Quality/Profitability

Follow Selects Best Practices, including Underwriting, Workflow and Playbook.



Ensure underwriting quality and profitability through application of the appropriate level of underwriting analysis based on risk complexity to accept, decline, modify, rate and quote these accounts.



Responsible for insuring compliance with underwriting strategies and regulatory requirements.



Identify and take corrective action and/or collaborate with the appropriate area within the organization based on individual risk characteristics identified through agency reviews, Large Loss Analysis, risk control, etc.



Sales

Prequalify accounts to identify customer needs and take appropriate action.

Function as point of sale for proposal delivery and negotiation.

Understand and effectively utilize competitive market data.

Build and maintain profitable agency relationships.



New and Renewal Business Management

Identify opportunities to write additional lines of business using knowledge of individual risk characteristics and Select Products and Appetite.

Proactively seek to retain key renewals by working closely with agent and business center.

Demonstrate the ability to build partnerships with other business groups and identify and deliver agency and product solutions at the account level.

Maintain an understanding of Travelers products, services and solutions and initiate discussions with other business units as appropriate.



Agency Management

Identify and communicate to Sales Executive issues and opportunities requiring agency interaction.

Participate in agency planning process as prescribed by the Agency Planning Best Practices.

Communicate identified agency training needs to Agency Automation Executive and/or Sales Executive.



EDUCATION/COURSE OF STUDY:

4 year college degree or related business experience



WORK EXPERIENCE:

Minimum two years Commercial Underwriting experience



OTHER:

Strong technical multi-line underwriting skills; strong knowledge of Property/Casualty business and products.

Business Acumen - understands Selects products, financials, objectives and service requirements.

Analytical, Problem Solving & Decision Making - manages own work; takes responsibility for decisions and actions; quantitative reasoning, critical thinking skills.

Teamwork & Collaboration - establishes strong relationships and networks within Select, the Enterprise and externally.

Communicates and Effectively Influences Others - strong interpersonal, verbal and written communication skills.

Transactional Sales Skills; strong negotiation skills.

Strong organization and Time Management Skills - Ability to manage multiple tasks; prioritize and work effectively in a fast paced, decision oriented environment.

Solid Business and Financial Acumen - understands business objectives and responds to related issues; concerns; problems; can act in a decisive manner to achieve financial objectives.

Ability to assimilate change.

Automation Platform Skills - Strong automation skills, including: MI tools, rating systems/platform, Word, Excel, Outlook, etc.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/GREENWOOD-VILLAGE-Select-Accounts-Account-Executive-Job-CO-80110/729907/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/GREENWOOD-VILLAGE-Select-Accounts-Account-Executive-Job-CO-80110/729907/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Unit Manager, Construction Defect

Job ID:

793077

Location: CO-Greenwood Village;AZ-Phoenix

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- As a member of local line of business (LOB) management team, responsible for product quality and performance for a specific team of claim professionals.

- Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.

- Serve as a field representative for the Home Office LOB product, as requested.

- Reinforce LOB Vision, Strategies, and Objectives through word and action.

- Select, lead, mentor, performance manage and develop staff



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy

- Effective orientation and on-boarding.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Work with management to develop and implement effective training, performance development and succession planning

- Effective retention planning; proactively manage and respond to turnover.

- Effectively utilize reward system to distinguish top performers and significant achievements.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers,

- Develop & execute a strategic file management plan that achieves optimal file resolution and business results.

- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.

- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.

- Conduct quality file reviews per office/ best practices guidelines.

- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.

- Implement strategies and initiatives to improve file quality, customer service and manage costs.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Participate in business meetings and agency visits as required



EDUCATION/COURSE OF STUDY:

- College degree preferred or equivalent work experience



WORK EXPERIENCE:

- Significant Claim work experience in at least one line of business, Claim management experience preferred



CERTIFICATES/DEGREES:

- Insurance license(s) as required by state regulation.



COMMUNICATION SKILLS:

- Excellent oral and written communication skills



COMPUTER SKILLS:

- Strong Computer Skills including word and excel



OTHER:

Span of control approximately 6 to 8 Claim Professionals, Span of control may vary based on:

- complexity of LOB

- experience of staff

- team composition

- market mix



Outside Property Positions only require that employees be able to:

- Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

- Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

- Deploy on CAT duty as required.



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy



Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace



Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/,-Unit-Manager,-Construction-Defect-Job-MU/752879/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/,-Unit-Manager,-Construction-Defect-Job-MU/752879/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Claim Property Associate Manager (Director level) - Denver, CO

Job ID:

792607

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- As a member of Claim Center Management Team accountable for the results of managers within assigned LOB. Drive product strategies to ensure claim policies, procedures, and standards are implemented and maintained

- Participate in the development of claim management strategies specific to assigned product area by working with Field Product Line Manager and Home Office Product leadership.

- Responsible for successful execution of those claim management strategies locally and for continually communicating with FPLM and Home Office Product leadership to strengthen results.

- Recognized as the local product expert, supports the FPLM working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.

- Select, lead, mentor, performance manage and develop staff.



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Direct the selection, development, deployment and evaluation of assigned Claim team.

- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.

- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.

- Identify business drivers and trends from analyzing claim data. Work with FPLM and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.

- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.

- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim-s philosophies.

- Identify business drivers and trends from rigorously analyzing claim data

- Work with teams to develop, understand and implement strategies and provide input on new strategies.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Work with FPLM to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.

- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other FPLM and other managers to ensure the success of the local office as a whole.

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.

- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.

- Coordinate and support marketing by participating in sales and account management process.

- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.



EDUCATION/COURSE OF STUDY:

- College degree or equivalent work experience.



WORK EXPERIENCE:

- Comprehensive knowledge of at least one line of business

- Claim management experience required.



OTHER:

- Knowledge and understanding of marketing, underwriting and account management processes.

- Insurance license(s) as required by state regulation.

- Current on jurisdictional laws and regulations.



GL Requirements

- 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.

- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.

- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

- Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.



Generally 5 - 8 Unit Managers

Span of control may vary based on:

- complexity of LOB

- experience of staff

- team composition

- market mix



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy

Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace

Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/GREENWOOD-VILLAGE-Claim-Property-P&C-Associate-Manager-(Director-level)-Denver,-CO-Job-CO-80110/727028/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/GREENWOOD-VILLAGE-Claim-Property-P&C-Associate-Manager-(Director-level)-Denver,-CO-Job-CO-80110/727028/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Claim Rep, Inside Property

Job ID:

792536

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.



PRIMARY DUTIES:

Handle 1st party Property claims of low to moderate severity and complexity as assigned.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Perform administrative functions such as time-off reporting, timesheets, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



COMMUNICATION SKILLS:

Must display solid verbal and written communications skills.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Excellent organizational skills.

Solid analytical skills.

Excellent negotiation skills.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/GREENWOOD-VILLAGE-Claim-Rep,-Inside-Property-Job-CO-80110/724233/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/GREENWOOD-VILLAGE-Claim-Rep,-Inside-Property-Job-CO-80110/724233/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Property Claim Representative - Glenwood Springs, CO

Job ID:

792998

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.



PRIMARY DUTIES:

Handle 1st party Property claims of moderate complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Perform administrative functions such as expense accounts, time off reporting, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

Previous property claim handling experience is preferred.

Knowledge of construction, estimating and estimating system (Xactimate preferred)



CERTIFICATES/DEGREES:

Valid driver's license



COMMUNICATION SKILLS:

Must display solid verbal and written communications skills.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.



Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/GREENWOOD-VILLAGE-Property-Claim-Representative-Glenwood-Springs,-CO-Job-CO-80110/747813/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/GREENWOOD-VILLAGE-Property-Claim-Representative-Glenwood-Springs,-CO-Job-CO-80110/747813/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS