http://careers.travelers.com/go/Connecticut-Customer-Service-Jobs/13881/ View Connecticut Customer Service Jobs at Travelers Tue, 09 Feb 2010 23:02:58 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Connecticut-Customer-Service-Jobs/13881/ 720
Job Title:

Claim Product Manager - Auto Physical Damage Product Team

Job ID:

791546

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

This position is responsible for:

Supporting the strategy and operations of a line of business product, program or function.

Developing and designing programs and helping to lead initiatives for improving countrywide results.

Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product. Documenting multiple solutions to recommend and assisting with implementation of changes for improvement.

Working within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise.

May serve as Team Lead.



PRIMARY DUTIES:

Claim Strategy:

Develop and implement strategies to address and improve claim results.

Collaborate with claim management, claim Legal and other claim product areas to develop new resources to increase sales and productivity reduce expenses and improve claim results and customer service through workflow and process efficiencies.

Assist with the identification and escalation of improvement opportunities and understand and assess barriers identified areas in need of improvement.

Assist with vendor management in support of workflow and process improvement initiatives.



Claim Practices & Field Support:

Consult with and advise business management on new business process changes. Direct initiatives in support of these changes.

Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Assists in industry analysis and benchmarking studies. Attend various seminars and conference as appropriate.

Partner with Claim University on the development and design of technical claim/

leadership training strategies, programs and curriculum.

Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs.

Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.

Provide field claim management guidance on legislative, regulatory, and market conduct issues.

Share accountability with business partners to achieve and sustain quality results.



Business Process, Workflow and Technology:

Create, implement, and maintain claim handling guidelines, policies, procedures and processes. Assists in the development and implementation of claim policy language endorsement

Investigate new technology and the application for improving business process and increasing productivity.

Conduct competitive analyses and benchmarking studies.

Provide technical knowledge and project coordination on large-scale claim workflow and systems projects.

Develop training materials and instruct users on strategies, processes and/or procedures.



Business Partner Support:

Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.



Leadership:

Assist in developing team goals and drive strategies to meet business objectives.

May serve as Team Lead.



EDUCATION/COURSE OF STUDY:

College degree and 4+ years claim related experience.



WORK EXPERIENCE:

Technical Requirements:

Strong financial management and analysis skills.

Advanced knowledge of claim business, processes and systems.

Advanced knowledge of project management skills and protocols.

Expert at modeling and analyzing business strategy alternatives



OTHER:

Competencies, as demonstrated by ability to:



Lead the Business:

Translate vision into realistic business strategies

Assist in leading change

Promote enterprise culture; understand and work with other functions



Lead Self:

Exhibit courage, credibility and conviction

Communicate effectively

Influence others by appealing to reason and the interests of involved parties

Apply critical thinking and judgment skills



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Claim-Product-Manager-Auto-Physical-Damage-Product-Team-Job-CT-06101/647580/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Claim-Product-Manager-Auto-Physical-Damage-Product-Team-Job-CT-06101/647580/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Unit Manager, Liability MC

Job ID:

791867

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- As a member of the Auto or GL Liability management team, this position is responsible for driving product quality, and performance of severity claim liability team handling serious and complex commercial lines and personal liability claims.

- Provide direction and technical guidance through a continuous process of management involvement and frequent claim file review and extensive litigation management.

- Serve as a field representative for the product area, as requested.

- Reinforce Liability Vision, Strategies, and Objectives through word and action.

- Select, lead, mentor, performance manage and develop staff.



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy

- Effective orientation and on-boarding.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Work with management to develop and implement effective training, performance development and succession planning

- Effective retention planning; proactively manage and respond to turnover

- Effectively utilize reward system to distinguish top performers and significant achievements.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

- Develop and execute a strategic file management plan that achieves optimal file resolution and business results.

- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.

- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.

- Conduct quality file reviews per office/ best practices guidelines.

- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.

- Develop and implement process improvement strategies that impact indemnity and expense management, investigations, subrogation, structured settlement, and litigation management.

- Oversee the handling of the Company's severe and/or complex claims up to a full value of $2 million.

- Ensure timely and appropriate reserves.

- Participate in severity round table.

- Effectively and efficiently manage allocated loss adjustment expenses.

- Oversee the development and employment of creative resolution strategies for complex files effectively utilizing all appropriate resources.

- Ensure timely referral to Home Office large loss for cases with full exposure > $2 million

- Identify business drivers and trends from rigorously analyzing liability claim data within a hub or spoke. Work with Liability teams to develop, understand and implement national strategies and provide input on new strategies.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Participate in business meetings and agency visits as required.

- Collaborate with claim management across other lines of business as well as Underwriting, Marketing, Actuarial, Claim Legal to develop and direct local strategies to increase productivity, reduce expenses, share resources and improve results and customer service.



EDUCATION/COURSE OF STUDY:

- College degree or equivalent business experience.

- Insurance license(s) as required by state regulation.



WORK EXPERIENCE:

- 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.



OTHER:

- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.

- Current on jurisdictional laws and regulations.

- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

- Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.



- Span of control approximately 5 - 8 severity Claim Professionals, including Major Case Specialists



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy

Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace

Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Unit-Manager,-Liability-MC-Job-CT-06101/672665/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Unit-Manager,-Liability-MC-Job-CT-06101/672665/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Major Case Specialist (Auto) Complex Claims

Job ID:

791925

Location: CT-Hartford

Available Openings:

3



Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex auto claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.



PRIMARY DUTIES:

Directly handle assigned severe and/or complex auto claims.

Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

Consult with Manager on use of Claim Coverage Counsel as needed.

Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.

Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.

Proactively review CFAs for adherence to quality standards and trend analysis.

Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.

Establish and maintain proper indemnity & expense reserves.

Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.

Recommend appropriate cases for discussion at roundtable.

Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.

Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.

Develop and employ creative resolution strategies.

Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.

Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.

Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

Track and control legal expenses to assure cost-effective resolution.

Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.

Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.

Appropriately deal with information that is considered personal and confidential.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

Share accountability with business partners to achieve and sustain quality results.

Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.

May assist underwriting business partners in marketing and account-contact efforts.

May participate in periodic file quality reviews.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience.



WORK EXPERIENCE:

10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex auto liability claims preferred.

Extensive working level knowledge and skill in various business line products

Excellent negotiation and customer service skills

Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.

Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

Able to make independent decisions on most assigned cases without involvement of supervisor.

Openness to the ideas and expertise of others actively solicits input and shares ideas.

Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Demonstrated strong coaching, influence and persuasion skills.

Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise

Can adapt to and support cultural change

Strong technology aptitude; ability to use business technology tools to effect



CERTIFICATES/DEGREES:

State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.



OTHER:

Leading the Business:

Drive Results

Leads Change

Executes Business Strategy



Leading Others:

Attract Top Talent

Maximize Individual Performance

Holds Others Accountable

Aligns Rewards

Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence

Demonstrates Self-Awareness-initiative and accountability

Applies Critical Thinking

Communicates Effectively & Influences Others

Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Major-Case-Specialist-(Auto)-Complex-Claims-Job-CT-06101/677672/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Major-Case-Specialist-(Auto)-Complex-Claims-Job-CT-06101/677672/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Senior Claim Counsel

Job ID:

791960

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Effectively manage all assigned Bond & Financial Products Claims, typically of higher severity or complexity. Fulfill Bond & Financial Products Claim's mission by conducting thorough investigation, analysis, evaluation and disposition of claims to achieve superior customer service and claim results at the most reasonable cost. Interact and collaborate claim and underwriting colleagues as well as with external business associates.



RESPONSIBILITIES



Within authority limit, thoroughly analyze, investigate, negotiate and resolve higher severity and/or complex claims with minimal supervision by claims management.

Make appropriate decisions within own claim authority and make appropriate recommendations to management when necessary.

Assure that all policies and procedures, including compliance, regulatory and Bond performance and customer service standards are met or exceeded.

Accountable for accurate documentation/information in claim file and Claim Management System and adhere to Claim documentation standards (e.g. coverage analysis, reserve and settlement rationale, current diary).

Prepare appropriate Loss Memos and other reports to management to accurately reflect loss development, potential/actual financial exposure, coverage issues, and claim and recovery strategies.

Identify salvage opportunities in the earliest stages of claim development and coordinate recovery efforts with the Salvage Unit and claims management. Independently pursue recovery sources, when appropriate.

Within authority limit, retain, monitor, manage and approve payments to outside counsel. Set litigation strategy consistent with business objectives, actively utilizing litigation management plans and budgets.

Within authority limit, make quick, sound decisions and negotiate terms and conditions consistent with Bond standards.

Keep management apprised of status of claims which are beyond authority level. Communicate large reserve adjustments, high-exposure/high sensitivity losses, claim trends, legal decisions and issues which may impact product line to both claim and underwriting management.

Assist/mentor less experienced colleagues in claim resolutions.

Maintain knowledge of coverage, law, legislative and industry-related initiatives and judicial trends.

Provide legal support to underwriting and claim business product line (e.g. drafting policy endorsements/riders, legal research, case analysis, transactional support legal advice, advice on litigation strategies.



The successful candidate will have strong communication (written and verbal), influencing, negotiating, listening and interpersonal skills to effectively develop productive internal and external relationships; effectively communicate and collaborate with colleagues on team, market segment, Home Office and Field Offices; the ability to communicate difficult decisions; present a positive, professional image of the company through demonstrated expertise and knowledge of the company, its products and services; adept at framing issues and solutions for claimants, counsel, underwriters, agents, brokers, colleagues and management; ability to communicate with confidence and influence outcome of interactions through sound judgment and decision making.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-SENIOR-CLAIM-COUNSEL-Job-CT-06101/679515/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-SENIOR-CLAIM-COUNSEL-Job-CT-06101/679515/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

SENIOR CLAIM REPRESENTATIVE

Job ID:

791961

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Effectively manage all assigned Bond & Financial Products Claims, typically of lower to moderate severity or complexity. Fulfill Bond & Financial Products Claims mission by conducting thorough investigation, analysis, evaluation and disposition of claims to achieve superior customer service and claim results at the most reasonable cost. Interact and collaborate with claim and underwriting colleagues as well as with external business associates.



Responsibilities include evaluating, investigating, negotiating and resolving low to moderate severity and complexity claims with moderate supervision; make appropriate decisions within claim authority reflecting thorough analysis and creative solutions and make appropriate recommendations to Claim Executive/Counsel and management, when necessary; assure that all policies, procedures, workflow and performance standards are met and comply with all regulatory and Bond customer service standards; assist/mentor less experienced colleagues in claim resolutions; within authority limit, refine negotiating skills and ability to formulate strategy within a litigation and non-litigation context; accurate documentation/information in claim file and Claim Management System; adhere to Claim documentation standards (e.g. coverage analysis, reserve and settlement rationale, current diary); keep Claim Executive/Counsel apprised of claims being handled, seeking input and guidance, as necessary for prompt resolution. With assistance and approval from Claim Executive/Counsel, communicate reserve adjustments to underwriting and/or claims management; identify salvage opportunities in the earliest stages of claim development and coordinate recovery efforts with the Salvage Unit and Claim Executive/Counsel; prepare reports appropriate resports to management to accurately reflect loss development, potential/actual financial exposure, coverage issues and claim and recovery strategies, with assistance from Claim Executive/Counsel.



The successful candidate will possess a strong communication (written and verbal), influencing, negotiating, listening and interpersonal skills to effectively develop productive internal and external relationships; effectively communicate and collaborate with colleagues; be able to communicate decisions; competently frame issues and solutions for claimants, counsel, underwriters, agents, brokers, colleagues and management; ability to communicate with confidence and influence outcome of interactions; present a positive, professional image of the company through demonstrated expertise and knowledge of the company, its products and services.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-SENIOR-CLAIM-REPRESENTATIVE-Job-CT-06101/679516/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-SENIOR-CLAIM-REPRESENTATIVE-Job-CT-06101/679516/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Dir, WC Major Case

Job ID:

791842

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

As a member of the Workers Compensation management team, this position is responsible for driving product quality, and performance of the Workers Compensation severity claim team handling serious and complex commercial lines and personal liability claims.



Provide direction and technical guidance through a continuous process of management involvement and frequent claim file review and extensive litigation management.



Reinforce Workers Compensation Vision, Strategies, and Objectives through word and action.



Select, lead, mentor, performance manage and develop staff.



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy

Effective orientation and on-boarding.

Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

Work with management to develop and implement effective training, performance development and succession planning

Effective retention planning; proactively manage and respond to turnover

Effectively utilize reward system to distinguish top performers and significant achievements.



Provide Compelling Claim Services

Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

Develop and execute a strategic file management plan that achieves optimal file resolution and business results.

Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.

Conduct quality file best practices guidelines.

Establish/ follow up on file reviews per diary instructions, conducting additional reviews, as necessary.

Develop and implement process improvement strategies that impact indemnity and expense management, investigations, subrogation, structured settlement, medical case and litigation management.

Oversee the handling of the Company's severe and/or complex claims with exposure greater than $1M or $500K for Construction claims.

Ensure timely and appropriate reserves.

Effectively and efficiently manage allocated loss adjustment expenses.

Oversee the development and employment of creative resolution strategies for complex files effectively utilizing all appropriate resources.



Identify business drivers and trends from rigorously analyzing workers compensation claim data. Work with Workers Compensation teams to develop, understand and implement national strategies and provide input on new strategies.



Drive the Information Advantage

Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.



Achieve Optimal Solutions

Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.



Partner for Mutual Success

Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

Participate in business meetings and agency visits as required.

Collaborate with claim and medical case management across other lines of business as well as Underwriting, Marketing, Actuarial, Claim Legal to develop and direct local strategies to increase productivity, reduce expenses, share resources and improve results and customer service.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience.



WORK EXPERIENCE:

10 years claim handling or catastrophic medical case management experience with 5 - 7 years experience handling serious injury and complex workers compensation claims preferred.

Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills

Current on jurisdictional laws and regulations.

Extensive claim and/or legal experience and/or medical case management experience and thus the technical expertise to evaluate severe and complex claims.

Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Insurance license(s) and/or nurse license as required by state regulation.



OTHER:

Leading the Business:

Drive Results

Leads Change

Executes Business Strategy



Leading Others:

Attract Top Talent

Maximize Individual Performance

Holds Others Accountable

Aligns Rewards

Creates and Sustains a Dynamic Workplace



Leading Self:

Demonstrates Self-Awareness

Applies Critical Thinking

Communicates Effectively & Influences Others

Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Dir,-WC-Major-Case-Job-CT-06101/671706/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Dir,-WC-Major-Case-Job-CT-06101/671706/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Director Predictive Modeling Support

Job ID:

792412

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Are you interested in becoming a member of a highly skilled team that provides support for cutting edge projects in an area that develops predictive models and analytics for many of our Commercial Lines businesses?



This position offers a technical, assertive, creative and inquisitive individual the opportunity to learn about commercial lines insurance and the products we underwrite by working in an exciting and growing area of the company. You will partner with some of the best statisticians, modelers, and actuaries in the company.



As a member of the Commercial Actuarial Strategic Development team this position will have responsibility for overseeing the preparation of data for predictive modeling projects. This includes hands-on coding as well as analysis support. You will provide support to a group that-s responsible for developing analytic models that enable our businesses to understand and improve their business performance and sustain a competitive advantage in the marketplace.



PRIMARY DUTIES:

- Provide support and guidance to staff in terms of project workloads, issue resolution, best practices and individual growth

- Review work being done by staff to support the creation of modeling project datasets. Work includes gathering, scrubbing, analyzing and staging data for modeling

- Provide hands-on support for project work

- Continually work as part of a management team to evaluate the current environment, highlight deficiencies, and develop plans to improve and provide for future use and growth

- Research new internal and external data sources and to help evaluate their use in current or future projects



WORK EXPERIENCE:

- Proven management of staff and projects

- Generally 10+ years of technical programming experience

- Knowledge of insurance products and systems



TECHNICAL SKILLS:

- Advanced understanding of the distributed environment

- Advanced understanding of programming and database principles

- Intermediate SAS and UNIX skills

- Intermediate SQL skills

- Intermediate MS Excel skills

- MS Access skills a plus



OTHER SKILLS:

- Ability to effectively manage others and work in a team environment

- Strong analytical and problem solving skills

- Ability to effectively communicate to all levels of the organization

- Ability to prioritize and manage multiple projects

- Ability to work with minimal supervision

- Customer service oriented with the enthusiasm to learn



CERTIFICATES/DEGREES:

College degree in MIS, computer science, statistics, mathematics, economics, finance, actuarial science or equivalent.



The precise responsibilities, salary grade & salary of this position can vary based on the qualifications of the candidate. Candidates of varying qualifications and experience levels are invited to apply.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Director-Predictive-Modeling-Support-Job-CT-06101/728084/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Director-Predictive-Modeling-Support-Job-CT-06101/728084/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Boiler & Machinery Inside Claim Representative

Job ID:

792619

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.



PRIMARY DUTIES:

Handle 1st party Boiler & Machinery/Equipment Breakdown claims of low to moderate severity and complexity as assigned.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Perform administrative functions such as time-off reporting, timesheets, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



COMMUNICATION SKILLS:

Must display solid verbal and written communications skills.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Excellent organizational skills.

Solid analytical skills.

Excellent negotiation skills.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Boiler-&-Machinery-Inside-Claim-Representative-Job-CT-06101/727037/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Boiler-&-Machinery-Inside-Claim-Representative-Job-CT-06101/727037/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

2VP, Claim Prod Dev&Strat (Worker's Compensation Guaranteed Cost Customer Strategies)

Job ID:

791796

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



This role reports to the Vice President of Claim Worker's Compensation and is responsible for leading a Worker's Compensation Product team in the design, development and implementation of national worker's compensation Guaranteed Cost customer strategies, product innovation, operating reviews, management of legislative and regulatory issues, IT queue, management information, competitive analysis, customer service and claim support.



Key Responsibilities:



Claim Strategy:

- Develop and direct worker's compensation claim guaranteed cost customer strategies.

- Build relationships with internal business partners to develop and direct national strategies and business plans to increase sales and productivity, reduce expenses, and improve results and customer service.

- Develop organizational design and workflow strategies



Claim Practices & Field Support:

- Monitor results on an ongoing basis and discuss product performance and improvement opportunities with business partners regularly. Develop and/or revise product strategies to meet business needs.

- Provide feedback to claim management regarding improvement needs and suggestions for claim professionals.

- Proactively stay abreast of industry and jurisdictional issues. Adjusting claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.

- Use economic, industry and competitor trends to drive business decisions.

- Partner with field management to develop and execute a financial management and control strategy to limit financial risk associated with claim costs.

- Partner with business management to oversee the review and monitoring of financial and qualitative operating results.

- Provide process improvement consulting services for assigned business areas in order to increase productivity, reduce expenses, and improve claim results and service through efficient workflow, appropriate staffing, effective use of technology, and quality customer service.

- Oversee the investigation of new technology and the application for improving business process and increasing productivity.

- Direct systems and workflow initiatives in support of business process, service improvement, and cost effectiveness.



Business Partner Support:

- Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.

- Share business initiatives with all appropriate business leaders/partners: risk control, SIU, Subro, etc to ensure appropriated stake holders are informed and engaged in the success of the enterprise.

- Share accountability with business partners to achieve and sustain quality results.



Requirements:



- College degree with a minimum of 10+ years Worker's Compensation claim, management and insurance experience.

- Accomplished leader with proven ability to effectively develop individual contributors and leaders

- Proven success in developing strong and productive business relationships

- Demonstrated remote management skills

- Advanced strategic thinker; expert level planning, delegation and execution skills

- Strong negotiation and influence abilities; can balance needs of multiple constituencies effectively.

- Some travel required

- Customer relationship management experience a plus



Other:

- Proven ability to:

- shape the organization's vision and values, and set and translate vision into realistic business strategies and align strategic support

- communicate a compelling vision

- initiate and lead change

- promote and champion enterprise culture; value success of other business lines

- communicate effectively

- attract, develop, retain and reward talent

- hold others accountable for their commitments; drive results; encourage others to achieve a standard of excellence; coach and track results.

- inspire and guide individuals and groups; lead by example; stimulate enthusiasm

- understand formal and informal organizational climate and culture; build and sustains strong networks; utilize chain of indirect Influence to build coalitions and gain support for initiatives and proposals; work with others toward shared goals.

- lead projects and apply project management skills

- Has emotional insight; able to influence others and build `behind the scenes support for initiatives and proposals

- Proven experience leading management information and information technology initiatives from a business perspective



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-2VP,-Claim-Prod-Dev&Strat-(Worker's-Compensation-Guaranteed-Cost-Customer-Strategies)-Job-CT-06101/668553/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-2VP,-Claim-Prod-Dev&Strat-(Worker's-Compensation-Guaranteed-Cost-Customer-Strategies)-Job-CT-06101/668553/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Director of Operations - Claim Customer Services and Medical Bill Scanning

Job ID:

791797

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Assists VP Shared Services in driving national claim strategies as defined by LOB, ensuring execution at the local level and accross the virtual community Ensure the various sites are effective and producing quality operational and financial results. Oversee expense and financial controls for entire claim office operation. Ensure successful product delivery. Leadership and development of people, if applicable



PRIMARY DUTIES:

Assists VP Shared Services in driving national claim strategies as defined by each LOB, ensuring execution at the local level.

- Aligns with VP Shared Services and product Leadership to ensure consistent and successful execution of national claim initiatives across the virtual community.

- Supports local delivery of strategies across all locations within virtuall community.

- Assists in identification of business drivers and trends as well as development and execution of strategic plans to address trends.

- Supports the Site Directors and Functional Directors in developing and coordinating business planning strategies and the integration of product line business plans/strategies.



Ensure the various sites within the virtual community are effective and producing quality operational and financial results.

- Monitors quality, compliance, and results of claim policies, procedures and results across all lines of business. Conducts Self Assessment & Validation. Evaluates underlying controls by reviewing various reports summarized in the assessment. Assists/Supports in the annual calibration process.

- Participates in team environment where VP, Site Directors and Functional Directors work together to continually improve the results and level of performance for their sites and across the virtual community. Review Key Indicators Office wide and highlight variances for further review by Senior Leadership Team (SLT). - Consults and support to SLT in implementing initiatives to improve file quality, customer service and manage costs.

- Coordinates operational reviews with HO. Gathers relevant information for the operational review.

- Works collaboratively to assess the work product in the CCS & Scanning centers throughout the year.



Oversee expense and financial controls for entire CCS & Scanning operation.

- Provides consultation for volume and staffing trends across all lines and across the office. Census/Budget/Expense Management-analyze actual verses planned, perform staffing analysis, monitor census verses planning and budget forecasting. Perform Flash Report Analysis.

- Aligns with Home Office Administrative leaders to ensure consistent execution of policies and procedures (Finance, MI, Regulatory Affairs, Systems, etc.) to comply with statutory /contractual obligations (i.e. SOX) within the Field office.



Ensure successful product delivery.

- Works with Line of Business and SLT o adjust claim practices as appropriate to anticipate, respond to and manage trends.

- Assists in maintaining a positive customer service environment.



Leadership and development of people.

- Direct management of the office operations unit managers and/or staff.

- Performs performance appraisals of staff, enhances evaluation process by soliciting feedback from peers and SLT.

- Develops staff to ensure succession plan and talent retention.

- Identifies and promotes opportunities for exposure and experience to ensure continuous development of staff.

- Serves as superior role model of decision making skills and professional image by seeking and sharing knowledge from experience, and taking responsible risks to improve individual and team performance.



OTHER:

Competencies:

Leadership: Effectively influences people to achieve organizational objectives. Embraces the leadership role and can be counted on to help the VP drive towards the desired results and to exceed goals successfully.



Communication: Effectively communicates with others, exhibits managerial courage and provides meaningful suggestions to others for the purpose of achieving individual and organizational success.



Workforce Management:

- Hires, trains, develops, retains and compensates direct operations staff.

- Assists in managing an efficient workforce for the Claim Customer Service Centers.



Relationship Management : Develops and maintains effective relationships with others (co-workers, customers, vendors, management and other key stakeholders) to achieve organizational goals. Includes efforts one takes to be part of a team and work together.



Managing Change: Personally adapts to change or challenging initiatives while developing new ideas and approaches aimed at improving results.



Business/ Technical Knowledge: Applies business and technical acumen by understanding how the business works and how technology supports business initiatives. Leverages technology for self and staff to improve efficiency.



Analytical/ Decision Making Skills: Able to interpret information from multiple sources and draw logical conclusions; consults others based on analysis of data; able to think strategically and use data findings to consult others for improved business results.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Director-of-Operations-Claim-Customer-Services-and-Medical-Bill-Scanning-Job-CT-06101/668554/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Director-of-Operations-Claim-Customer-Services-and-Medical-Bill-Scanning-Job-CT-06101/668554/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS