http://careers.travelers.com/go/Connecticut-Customer-Service-Jobs/13881/ View Connecticut Customer Service Jobs at Travelers Sun, 21 Mar 2010 01:03:11 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Connecticut-Customer-Service-Jobs/13881/ 720
Job Title:

Major Case Specialist

Job ID:

790335

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.



PRIMARY DUTIES:

Directly handle assigned severe and/or complex claims.

Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

Consult with Manager on use of Claim Coverage Counsel as needed.

Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.

Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.

Proactively review CFAs for adherence to quality standards and trend analysis.

Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.

Establish and maintain proper indemnity & expense reserves.

Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.

Recommend appropriate cases for discussion at roundtable.

Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.

Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.

Develop and employ creative resolution strategies.

Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.

Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.

Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

Track and control legal expenses to assure cost-effective resolution.

Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.

Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.

Appropriately deal with information that is considered personal and confidential.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

Share accountability with business partners to achieve and sustain quality results.

Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.

May assist underwriting business partners in marketing and account-contact efforts.

May participate in periodic file quality reviews.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience.



WORK EXPERIENCE:

10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.

Extensive working level knowledge and skill in various business line products

Excellent negotiation and customer service skills

Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.

Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

Able to make independent decisions on most assigned cases without involvement of supervisor.

Openness to the ideas and expertise of others actively solicits input and shares ideas.

Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Demonstrated strong coaching, influence and persuasion skills.

Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise

Can adapt to and support cultural change

Strong technology aptitude; ability to use business technology tools to effect



CERTIFICATES/DEGREES:

State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.



OTHER:

Leading the Business:

Drive Results

Leads Change

Executes Business Strategy



Leading Others:

Attract Top Talent

Maximize Individual Performance

Holds Others Accountable

Aligns Rewards

Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence

Demonstrates Self-Awareness-initiative and accountability

Applies Critical Thinking

Communicates Effectively & Influences Others

Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559716/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559716/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Complex Claim Specialist, 2VP General Liability (Public Entity)

Job ID:

792072

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and resolve the company's most severe and/or complex public entity claims, in multiple jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serve as a contact and technical resource to the field and our business partners.

Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

This may include a specific assignment as a severity management resource to one or more field offices.



PRIMARY DUTIES:

- Directly handle the Company's most severe and complex public entity claims

- Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

- Consult with Manager on use of Claim Coverage Counsel as needed.

- Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.

- Actively engage in the identification, selection and direction of appropriate internal and./or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants and fire or fraud investigators and other experts.

- Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

- Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.

- Establish and maintain proper indemnity & expense reserves.

- Provide guidance to underwriting business partners with res accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.

- Recommend appropriate cases for discussion at roundtable.

- Attend and or present at roundtables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

- Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.

- Apply the Company-s claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.

- Develop and employ creative resolution strategies.

- Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

- Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

- Actively participate in periodic file quality reviews.

- Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution

- Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.

- Track and control legal expenses to assure cost-effective resolution

- Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.

- Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

- Closely monitor independent counsel to ensure quality product.

- Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

- Appropriately deal with information that is considered personal and confidential.

- Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers

- Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

- Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

- Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

- Obtain and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.

- Assist underwriting business partners in marketing and account-contact



Field Severity Support: Some Complex Claim Specialists may be responsible for all or some of the following:

- Collaborate with field severity units in the management and evaluation of some of the Company's severe and complex liability public entity claims by providing claim handling guidance, recommendations and strategies to Field Product Line Managers, Unit Managers, and Major Case Specialists, for timely, cost effective resolution of liability major cases.

- Actively participate in the coverage, liability and damages analysis and development of creative resolution strategy for severity cases handled in the field. Assist in the recognition of available defenses to contain loss payout and setting of appropriate reserves.

- Regularly and actively participate in field severity roundtables to share expertise and recommendations in all aspects of severe claim management.

- Collaborate with the severity unit in compliance with company claim policies, procedures, practices and standards for the handling of cases that meet the Critical Claim referral guidelines

- Provide mentoring or training as request by field severity management.

- Ensure that the right resources are being applied to each claim to achieve the best result at the most optimal cost.



EDUCATION/COURSE OF STUDY:

- College degree preferred or equivalent business experience.



WORK EXPERIENCE:

- 10+ years public entity liability claim handling experience with 5-10 years experience handling serious injury and complex liability claims preferred (casualty claim operations environment determining coverage, liability, investigation, research, evaluation, negotiation and settlement) OR 5+ years experience as an attorney handling public entity complex liability claims.



OTHER:

- Position requires a proficiency in oral and written communications.

- Advanced communications skills are required to understand, interpret and convey highly technical information in simple terms to others.

- Thorough understanding of product lines, objectives of claim management, and legal theory issues involving claim resolution. Familiarity with commercial lines/personal lines products, policy language, exclusions, ISO forms, effective claims handling practices.

- Extensive experience handling large exposure and/or complex liability claims

- Familiarity with commercial lines products, policy language, exclusions, ISO forms, effective claims handling practices.

- Thorough understanding of the litigation process, relevant case and statutory law.

Ability to recognize, analyze and advise on complex coverage, liability and damage issues.

- Expert written and verbal communication skills to understand, synthesize, interpret and convey complex data.



- Create and manage positive working relationships with business and marketing partners.

- Ability to analyze and effectively respond to human resource issues.

Utilize technology as a strategic tool.

- Ability to make independent decisions up to $1,000,000 without involvement of supervisor.



Competencies:



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy



Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence:

- Demonstrates Self-Awareness-initiative and accountability

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Complex-Claim-Specialist,-2VP-General-Liability-(Public-Entity)-Job-CT-06101/684410/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Complex-Claim-Specialist,-2VP-General-Liability-(Public-Entity)-Job-CT-06101/684410/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Complex Claim Specialist, 2VP - General Liability (Core)

Job ID:

792073

Location: CT-Hartford

Available Openings:

2



Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and resolve the company's most severe and/or complex claims, in multiple jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serve as a contact and technical resource to the field and our business partners.

Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

This may include a specific assignment as a severity management resource to one or more field offices.



PRIMARY DUTIES:

- Directly handle the Company's most severe and complex claims

- Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

- Consult with Manager on use of Claim Coverage Counsel as needed.

- Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.

- Actively engage in the identification, selection and direction of appropriate internal and./or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants and fire or fraud investigators and other experts.

- Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

- Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.

- Establish and maintain proper indemnity & expense reserves.

- Provide guidance to underwriting business partners with res accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.

- Recommend appropriate cases for discussion at roundtable.

- Attend and or present at roundtables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

- Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.

- Apply the Company-s claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.

- Develop and employ creative resolution strategies.

- Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

- Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

- Actively participate in periodic file quality reviews.

- Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution

- Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.

- Track and control legal expenses to assure cost-effective resolution

- Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.

- Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

- Closely monitor independent counsel to ensure quality product.

- Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

- Appropriately deal with information that is considered personal and confidential.

- Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers

- Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

- Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

- Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

- Obtain and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.

- Assist underwriting business partners in marketing and account-contact



Field Severity Support: Some Complex Claim Specialists may be responsible for all or some of the following:

- Collaborate with field severity units in the management and evaluation of some of the Company's severe and complex liability claims by providing claim handling guidance, recommendations and strategies to Field Product Line Managers, Unit Managers, and Major Case Specialists, for timely, cost effective resolution of liability major cases.

- Actively participate in the coverage, liability and damages analysis and development of creative resolution strategy for severity cases handled in the field. Assist in the recognition of available defenses to contain loss payout and setting of appropriate reserves.

- Regularly and actively participate in field severity roundtables to share expertise and recommendations in all aspects of severe claim management.

- Collaborate with the severity unit in compliance with company claim policies, procedures, practices and standards for the handling of cases that meet the Critical Claim referral guidelines

- Provide mentoring or training as request by field severity management.

- Ensure that the right resources are being applied to each claim to achieve the best result at the most optimal cost.



EDUCATION/COURSE OF STUDY:

- College degree preferred or equivalent business experience.



WORK EXPERIENCE:

- 10+ years- liability claim handling experience with 5-10 years experience handling serious injury and complex liability claims preferred (casualty claim operations environment determining coverage, liability, investigation, research, evaluation, negotiation and settlement).



OTHER:

- Position requires a proficiency in oral and written communications.

- Advanced communications skills are required to understand, interpret and convey highly technical information in simple terms to others.

- Thorough understanding of product lines, objectives of claim management, and legal theory issues involving claim resolution. Familiarity with commercial lines/personal lines products, policy language, exclusions, ISO forms, effective claims handling practices.

- Extensive experience handling large exposure and/or complex liability claims

- Familiarity with commercial lines products, policy language, exclusions, ISO forms, effective claims handling practices.

- Thorough understanding of the litigation process, relevant case and statutory law.

Ability to recognize, analyze and advise on complex coverage, liability and damage issues.

- Expert written and verbal communication skills to understand, synthesize, interpret and convey complex data.



- Create and manage positive working relationships with business and marketing partners.

- Ability to analyze and effectively respond to human resource issues.

Utilize technology as a strategic tool.

- Ability to make independent decisions up to $1,000,000 without involvement of supervisor.



Competencies:



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy



Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence:

- Demonstrates Self-Awareness-initiative and accountability

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Complex-Claim-Specialist,-2VP-General-Liability-(Core)-Job-CT-06101/684411/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Complex-Claim-Specialist,-2VP-General-Liability-(Core)-Job-CT-06101/684411/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Property Unit Manager

Job ID:

792450

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- As a member of local line of business (LOB) management team, responsible for product quality and performance for a specific team of claim professionals.

- Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.

- Serve as a field representative for the Home Office LOB product, as requested.

- Reinforce LOB Vision, Strategies, and Objectives through word and action.

- Select, lead, mentor, performance manage and develop staff



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy

- Effective orientation and on-boarding.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Work with management to develop and implement effective training, performance development and succession planning

- Effective retention planning; proactively manage and respond to turnover.

- Effectively utilize reward system to distinguish top performers and significant achievements.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers,

- Develop & execute a strategic file management plan that achieves optimal file resolution and business results.

- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.

- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.

- Conduct quality file reviews per office/ best practices guidelines.

- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.

- Implement strategies and initiatives to improve file quality, customer service and manage costs.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Participate in business meetings and agency visits as required



EDUCATION/COURSE OF STUDY:

- College degree preferred or equivalent work experience



WORK EXPERIENCE:

- Significant Claim work experience in at least one line of business, Claim management experience preferred



CERTIFICATES/DEGREES:

- Insurance license(s) as required by state regulation.



OTHER:

Span of control approximately 6 to 8 Claim Professionals, Span of control may vary based on:

- complexity of LOB

- experience of staff

- team composition

- market mix



Outside Property Positions only require that employees be able to:

- Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

- Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

- Deploy on CAT duty as required.



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy



Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace



Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Property-Unit-Manager-Job-CT-06101/716313/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Property-Unit-Manager-Job-CT-06101/716313/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Call Center Technical Project Leader

Job ID:

792460

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



OVERVIEW:

The Claim Division at Travelers is starting a number of exciting major initiatives. This new position will be responsible for championing communication technology projects under guidance of the Communication Architect.



A successful candidate has expert business knowledge of Call Center and Voice technology, the ability to rapidly learn how new technologies will assist Claim business in meeting their vision, and demonstrates the desire to champion the Claim vision within projects.



PRIMARY DUTIES:

-Liaison with the Enterprise communication teams on projects for the Claim division.

-Champion Claim-s goals within projects leveraging your experience with the various Call Center applications (Genesys, Infomart database, Call Recording, etc) and Voice technology (routes, switches, network linkage, PBX, etc).

-Maintain understanding of how Claim currently uses this technology.

-Understands project best practices and methodology.

-Maintains project documentation, schedule, risks, and issues.

-Maintains rigor around project scope and deliverables.

-Coordinate meetings with project team member.

-This is not a technical development position. The candidate should possess an understanding of the technology stack and must be able to effectively communicate (verbal and written) with a non-technical audience.



WORK EXPERIENCE:

-Experience in Call Center technology (1-3 years).

-Knowledge of Call Center applications and reporting (Genesys 7.6, Infomart database, Call Recording software, ACD routing etc) and Voice technology , Avaya and Cisco,(switches, network linkage, PBX, etc).

-Experience managing technical projects (1-3 years).

-Experience working in a matrixed environment and across organizational lines.

-Effective verbal/written communication skills.

-Ability to develop new and improve existing procedures, SLAs, policies and ensure compliance with approved standards.



OTHER:

Technical Knowledge

Has a thorough understanding of the Call Center environment. Uses this understanding of the business and systems environment to develop appropriate and timely solutions to daily issues. Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge.



Business Knowledge & Partnership

Is able to accurately assess and understand customer needs and work with a sense of urgency to satisfy those needs within negotiated timeframes. Able to interface effectively with customers in sensitive customer/support situations. Effectively communicates (verbal, written and presentation ability) with peers and all levels of management. Ensures that reports are precise, timely and accurate



Problem Solving & Decision Making

Demonstrates sound analytic and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further manipulated. Once decisions are made, is able to follow and direct action to implement intended results. Demonstrates insight, creativity and resourcefulness in developing or applying technology, services, products or working practices.



Team Orientation

Maintains effective partnerships across the department, and is able to influence management, peers and project staff through an inclusive style, leadership ability and recognition of their abilities and knowledge. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest.



Leadership

The associate demonstrates an ability to set direction, generate a sense of purpose, and inspire others to work in an optimum manner to achieve desired outcomes.



Planning and Project Management

Works with the project sponsor in prioritizing and managing scope. Able to follow a defined process for scope changes, risk management, issue management and other proposed changes in priorities from the business partner or other parties.



Financial Awareness (Cost Management)

Manages project budget including the tracking of actuals to budget and reporting to stakeholders.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Communication-Lead-Job-CT-06101/716320/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Communication-Lead-Job-CT-06101/716320/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Techncial Specialist, Liability

Job ID:

792465

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contact, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.



PRIMARY DUTIES:

Directly handle assigned severe claims.

Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

Consult with Manager on use of Claim Coverage Counsel as needed.

Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.

Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.

Proactively review CFAs for adherence to quality standards and trend analysis.

Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.

Establish and maintain proper indemnity & expense reserves.

Recommend appropriate cases for discussion at roundtable.

Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense

Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.

Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.

Develop and employ creative resolution strategies.

Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.

Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.

Apply litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

Track and control legal expenses to assure cost-effective resolution.

Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.

Appropriately deal with information that is considered personal and confidential.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

Share accountability with business partners to achieve and sustain quality results.

Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business experience preferred

Advanced level knowledge and skill in claim and litigation.

Basic working level knowledge and skill in various business line products

Strong negotiation and customer service skills

Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.

Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

Able to make independent decisions on most assigned cases without involvement of supervisor.

Openness to the ideas and expertise of others actively solicits input and shares ideas.

Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Demonstrated coaching, influence and persuasion skills.

Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.

Can adapt to and support cultural change

Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.



CERTIFICATES/DEGREES:

State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.



OTHER:

Leading the Business:

Drive Results

Leads Change

Executes Business Strategy



Leading Others:

Attract Top Talent

Maximize Individual Performance

Holds Others Accountable

Aligns Rewards

Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence

Demonstrates Self-Awareness-initiative and accountability

Applies Critical Thinking

Communicates Effectively & Influences Others

Exhibits Courage, Conviction & Credibility



Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Techncial-Specialist,-Liability-Job-CT-06101/716322/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Techncial-Specialist,-Liability-Job-CT-06101/716322/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Outside Property Claim Representative

Job ID:

792487

Location: CT-Hartford;NY-Albany;NM-Albuquerque;GA-Alpharetta;MD-Baltimore;NY-Buffalo;NC-Charlotte;MT-Great Falls;SC-Columbia;TX-Richardson;CO-Greenwood Village;MI-Southfield;DC-Washington;MO-Hazelwood;TX-Houston;CA-Los Angeles;KS-Overland Park;TN-Franklin;AZ-Phoenix;PA-Wyomissing;VA-Richmond;WA-Seattle;MA-Worcester;CA-Glendale;CA-Rancho Cordova;CA-Diamond Bar;AR-Little Rock;CA-Fairfield;CA-Oakland;CA-Orange

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.



PRIMARY DUTIES:

Handle 1st party Property claims of moderate complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Perform administrative functions such as expense accounts, time off reporting, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

Previous property claim handling experience is preferred.

Knowledge of construction, estimating and estimating system (Xactimate preferred)



CERTIFICATES/DEGREES:

Valid driver's license



COMMUNICATION SKILLS:

Must display solid verbal and written communications skills.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.



Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/,-Outside-Property-Claim-Representative-Job-MU/716339/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/,-Outside-Property-Claim-Representative-Job-MU/716339/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

WC Claim Product Management

Job ID:

792914

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

This position is responsible for:

Supporting the strategy and operations of a line of business product, program or function.

Developing and designing programs and helping to lead initiatives for improving countrywide results.

Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product. Documenting multiple solutions to recommend and assisting with implementation of changes for improvement.

Working within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise.

May serve as Team Lead.



PRIMARY DUTIES:

Claim Strategy:

Develop and implement strategies to address and improve claim results.

Collaborate with claim management, claim Legal and other claim product areas to develop new resources to increase sales and productivity reduce expenses and improve claim results and customer service through workflow and process efficiencies.

Assist with the identification and escalation of improvement opportunities and understand and assess barriers identified areas in need of improvement.

Assist with vendor management in support of workflow and process improvement initiatives.



Claim Practices & Field Support:

Consult with and advise business management on new business process changes. Direct initiatives in support of these changes.

Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Assists in industry analysis and benchmarking studies. Attend various seminars and conference as appropriate.

Partner with Claim University on the development and design of technical claim/

leadership training strategies, programs and curriculum.

Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs.

Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.

Provide field claim management guidance on legislative, regulatory, and market conduct issues.

Share accountability with business partners to achieve and sustain quality results.



Business Process, Workflow and Technology:

Create, implement, and maintain claim handling guidelines, policies, procedures and processes. Assists in the development and implementation of claim policy language endorsement

Investigate new technology and the application for improving business process and increasing productivity.

Conduct competitive analyses and benchmarking studies.

Provide technical knowledge and project coordination on large-scale claim workflow and systems projects.

Develop training materials and instruct users on strategies, processes and/or procedures.



Business Partner Support:

Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.



Leadership:

Assist in developing team goals and drive strategies to meet business objectives.

May serve as Team Lead.



EDUCATION/COURSE OF STUDY:

College degree and 4+ years claim related experience.



WORK EXPERIENCE:

Technical Requirements:

Strong financial management and analysis skills.

Advanced knowledge of claim business, processes and systems.

Advanced knowledge of project management skills and protocols.

Expert at modeling and analyzing business strategy alternatives



OTHER:

Competencies, as demonstrated by ability to:



Lead the Business:

Translate vision into realistic business strategies

Assist in leading change

Promote enterprise culture; understand and work with other functions



Lead Self:

Exhibit courage, credibility and conviction

Communicate effectively

Influence others by appealing to reason and the interests of involved parties

Apply critical thinking and judgment skills



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-WC-Claim-Product-Management-Job-CT-06101/742907/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-WC-Claim-Product-Management-Job-CT-06101/742907/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Lead-Industry Edge Product -Business Insurance with Industry Focused Product Development

Job ID:

791723

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Reports to Commercial Accounts Chief Underwriting Officer. Responsible and accountable for strategic and operational activities associated with developing new products, program management, marketing communications, Industry Edge Branding and related training. In this capacity, ensures that results for each product, program and/or service support overall profitability, growth and retention of Commercial Lines business and are consistent with all related underwriting initiatives.



Develop long and short term business strategies to effectively position the company to market the right products, programs and/or services to the right market segment through responsible market analysis and development activities.



Develop and direct the responsible product development, communication and training efforts that are consistent with business strategies which ensure new products and services and/or programs are compatible with systems and operational capacity and are consistent with Commercial business profit, growth and retention goals.



Establish policies and direct the analysis of information to support the development of products, services and/or new programs (i.e., research and identify target business, competitor information, analyze industry and economic factors, etc.).



Develop and ensure effective utilization of monitoring standards to assess product results (i.e., line profitability analysis, quarterly loss trends, utilization/productivity, etc.) And takes corrective action as necessary.



Responsible for all profit and loss / growth of Industry Edge Program Business Portfolios.



Collaborates with the Commercial Accounts Underwriting, Communication, Business Development Directors, Systems and Operations staff to support line of business development and maintenance needs.



Direct training on Commercial Lines' products and technical issues to the field staff to increase their awareness of the products; motivate their interest in the product, and support profit, growth and retention goals.



Develop and maintain effective relationships with internal resources (e.g., Risk Control, Claim, Operations, etc. to ensure delivery of all related services to Commercial Lines clients.



Responsible to manage a highly functioning team to work closely with field for product development and market research. This would include: Agents, Brokers and Customer contact.



Maintain an appropriate level of customer service.



Perform all staff management functions to support profit, growth and expense management goals.



Clearly articulates ideas in a concise manner.

Listens to and understands what others are saying.

Knows how to express ideas within a marketing environment.



Leadership

Strong strategic thinker and decision-maker.

Consistently sets clear direction by defining goals and priorities.

Develops trust through demonstrated personal integrity.

Establishes and maintains an environment that encourages everyone to act in the best interest of the company.

Demonstrates the ability to appropriately influence behaviors.

Energizes others to achieve the highest standards.



Product Development

Recognizes opportunities to exploit and penetrate new markets.

Identifies customer needs and takes appropriate action to meet those needs.

Takes intelligent risks.

Strong knowledge of competitive market conditions.



Business Knowledge

Clearly demonstrates specific knowledge requirements as defined by CL Product Development and Underwriting.

Strong understanding of products, financials, objective and service requirements.

Knows how to get things done.



Underwriting and Marketing

Takes advantage of all critical opportunities to increase market share.

Clearly understands financial implications as they relate to CL products.



Financial

Solid understanding of business objectives to drive bottom-line results.

Acts in a decisive manner to achieve appropriate results.



Customer Focus

Identifies customer needs and takes appropriate action to meet those needs.

Acts with a sense of urgency.

Strong knowledge of competitor market conditions and ability to react accordingly.



Teamwork

Establishes strong coalitions and networks both within and outside of the organization and company.

Works with all levels and can easily build new relationships.



Self Management

Takes responsibility for decisions and actions.

Manages own work, performance and development.

Understands the business and responds to all related issues, concerns and problems.



Management

Takes responsibility for decisions and actions of others.

Directs the work of others.

Encourages an ownership environment.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Lead-Industry-Edge-Product-Business-Insurance-with-Industry-Focused-Product-Developm-Job-CT-06101/713644/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Lead-Industry-Edge-Product-Business-Insurance-with-Industry-Focused-Product-Developm-Job-CT-06101/713644/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Experienced Claim Representative, Auto Damage

Job ID:

792260

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Handle 1st and 3rd party Personal Insurance and Business Insurance claims. Manage claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage (i.e.: mail box, fence, and indirect damages such as down time and business interruption.) Claims will have varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).



PRIMARY DUTIES:

- Handle all types of vehicles including automobiles, and a variety of heavy and mobile equipment (i.e. Cranes, tractor trailers, construction, agricultural equipment) at every severity level including other property damage i.e.: guard rails, mail boxes and any property within the vehicle.

- Handle vehicle claims with varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).

- Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim (i.e.: negligence laws, financial responsibility/limits, immunity, etc.) Manage deductibles and coverage limits.

- Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure with respect to the various vehicle coverage provided.

- Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate. Manage fire, theft and other claims that require specialized investigation and utilization of internal and external experts in accordance with local laws.

- Request the appropriate inspection type based on the details of the loss to effectively and efficiently resolve the claim (i.e.: conciergeclaim, appraisal, heavy equipment, property task assignment). When a Total Loss is determined, authorize payment through the Total Loss representative.

- Conduct damage management including properly managing the repair process i.e.: mitigating storage, rental, early tow to salvage and other related expenses by working closely with appraisers, rental facilities, body shops, repair facilities and other vendors.

- Establish timely and maintain appropriate claim and expense reserves.

- Develop and continually update a plan of action including maintaining an effective diary to bring the claim to resolution in a timely manner. Manage file inventory by utilizing an effective diary system and documenting claim file activities in accordance with established procedures.

- Write denial letters, Reservation of Rights and other routine and complex correspondence to insured-s and claimants.

- Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.

- Negotiate and convey claim settlements within authority limits to insureds.

- Meet all quality standards and expectations per Best Practices.

- Comply with state specific regulations.

- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers. Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).

- Recognize and forward appropriate files to subject matter experts i.e.: SIU, engineer, staff/general counsel, heavy equipment, construction, property, CAT mgmt, fire investigator, Independent Adjuster, and accident reconstruction for their review and consult. Identify subrogation opportunities; determine appropriateness of the demand and negotiate adverse subrogation and arbitration.

- Handle litigation on appropriately assigned cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings.

- May participate with Auto ERT during extreme weather events.-

- Effectively manage multiple competing priorities to ensure timely payment, follow-up and claim resolution.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience



CERTIFICATES/DEGREES:

Adjusters license (where applicable)



COMMUNICATION SKILLS:

Strong verbal and written communication skills



COMPUTER SKILLS:

Hardware and software skills to utilize and leverage claim and adjusting technology



OTHER:

Medical terminology knowledge (helpful)

Customer service and empathy skills

Solid analytical and decision making skills

Math skills

Excellent negotiation skills and ability to effectively handle conflict

Strong organization and time management skills

Ability to multi-task and to adapt to a changing environment

Ability to effectively handle conflict

Attention to detail ensuring accuracy.

Strong investigative skills and creativity to achieve optimal resolution



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Experienced-Claim-Rep,-Auto-Damage-Job-CT-06101/697612/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Experienced-Claim-Rep,-Auto-Damage-Job-CT-06101/697612/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS