http://careers.travelers.com/go/Connecticut-Human-Resources-Jobs/13883/ View Connecticut Human Resources Jobs at Travelers Tue, 09 Feb 2010 23:02:06 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Connecticut-Human-Resources-Jobs/13883/ 720
Job Title:

2VP, Claim Prod Dev&Strat (Worker's Compensation Guaranteed Cost Customer Strategies)

Job ID:

791796

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



This role reports to the Vice President of Claim Worker's Compensation and is responsible for leading a Worker's Compensation Product team in the design, development and implementation of national worker's compensation Guaranteed Cost customer strategies, product innovation, operating reviews, management of legislative and regulatory issues, IT queue, management information, competitive analysis, customer service and claim support.



Key Responsibilities:



Claim Strategy:

- Develop and direct worker's compensation claim guaranteed cost customer strategies.

- Build relationships with internal business partners to develop and direct national strategies and business plans to increase sales and productivity, reduce expenses, and improve results and customer service.

- Develop organizational design and workflow strategies



Claim Practices & Field Support:

- Monitor results on an ongoing basis and discuss product performance and improvement opportunities with business partners regularly. Develop and/or revise product strategies to meet business needs.

- Provide feedback to claim management regarding improvement needs and suggestions for claim professionals.

- Proactively stay abreast of industry and jurisdictional issues. Adjusting claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.

- Use economic, industry and competitor trends to drive business decisions.

- Partner with field management to develop and execute a financial management and control strategy to limit financial risk associated with claim costs.

- Partner with business management to oversee the review and monitoring of financial and qualitative operating results.

- Provide process improvement consulting services for assigned business areas in order to increase productivity, reduce expenses, and improve claim results and service through efficient workflow, appropriate staffing, effective use of technology, and quality customer service.

- Oversee the investigation of new technology and the application for improving business process and increasing productivity.

- Direct systems and workflow initiatives in support of business process, service improvement, and cost effectiveness.



Business Partner Support:

- Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.

- Share business initiatives with all appropriate business leaders/partners: risk control, SIU, Subro, etc to ensure appropriated stake holders are informed and engaged in the success of the enterprise.

- Share accountability with business partners to achieve and sustain quality results.



Requirements:



- College degree with a minimum of 10+ years Worker's Compensation claim, management and insurance experience.

- Accomplished leader with proven ability to effectively develop individual contributors and leaders

- Proven success in developing strong and productive business relationships

- Demonstrated remote management skills

- Advanced strategic thinker; expert level planning, delegation and execution skills

- Strong negotiation and influence abilities; can balance needs of multiple constituencies effectively.

- Some travel required

- Customer relationship management experience a plus



Other:

- Proven ability to:

- shape the organization's vision and values, and set and translate vision into realistic business strategies and align strategic support

- communicate a compelling vision

- initiate and lead change

- promote and champion enterprise culture; value success of other business lines

- communicate effectively

- attract, develop, retain and reward talent

- hold others accountable for their commitments; drive results; encourage others to achieve a standard of excellence; coach and track results.

- inspire and guide individuals and groups; lead by example; stimulate enthusiasm

- understand formal and informal organizational climate and culture; build and sustains strong networks; utilize chain of indirect Influence to build coalitions and gain support for initiatives and proposals; work with others toward shared goals.

- lead projects and apply project management skills

- Has emotional insight; able to influence others and build `behind the scenes support for initiatives and proposals

- Proven experience leading management information and information technology initiatives from a business perspective



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-2VP,-Claim-Prod-Dev&Strat-(Worker's-Compensation-Guaranteed-Cost-Customer-Strategies)-Job-CT-06101/668553/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-2VP,-Claim-Prod-Dev&Strat-(Worker's-Compensation-Guaranteed-Cost-Customer-Strategies)-Job-CT-06101/668553/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

2VP, Claim Prod Dev&Strat ( Worker's Compensation Passthrough Customer Strategies)

Job ID:

791792

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



This role reports to the Vice President of Claim Worker's Compensation and is responsible for leading a Worker's Compensation Product team in the design, development and implementation of national worker's compensation pass-through customer strategies, best practices, quality management, policies and procedures, management of legislative and regulatory issues, TPA and RMD claim services, marketing, customer service and claim support.



Key Responsibilities:



Claim Strategy:

- Develop and direct worker's compensation claim pass-through customer strategies.

- Build relationships with internal business partners to develop and direct national strategies and business plans to increase sales and productivity, reduce expenses, and improve results and customer service.

- Develop organizational design and workflow strategies

- Lead quality assurance programs relative to Claim Worker's Compensation product delivery, file management, reserve adequacy, systems/ technological improvements and SAC compliance.



Claim Practices & Field Support:

- Monitor results on an ongoing basis and discuss product performance and improvement opportunities with business partners regularly. Develop and/or revise product strategies to meet business needs.

- Provide feedback to claim management regarding improvement needs and suggestions for claim professionals.

- Proactively stay abreast of industry and jurisdictional issues. Adjusting claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.

- Identify expectations for product, program and/or functional quality and develop quality management strategies to meet the business needs.

- Use economic, industry and competitor trends to drive business decisions.

- Partner with field management to develop and execute a financial management and control strategy to limit financial risk associated with claim costs.

- Provide process improvement consulting services for assigned business areas in order to increase productivity, reduce expenses, and improve claim results and service through efficient workflow, appropriate staffing, effective use of technology, and quality customer service.



Business Partner Support:

- Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.

- Share business initiatives with all appropriate business leaders/partners: risk control, SIU, Subro, etc to ensure appropriated stake holders are informed and engaged in the success of the enterprise.

- Share accountability with business partners to achieve and sustain quality results.



Requirements:



- College degree with a minimum of 10+ years Worker's Compensation claim, management and insurance experience.

- Accomplished leader with proven ability to effectively develop individual contributors and leaders

- Proven success in developing strong and productive business relationships

- Demonstrated remote management skills

- Advanced strategic thinker; expert level planning, delegation and execution skills

- Strong negotiation and influence abilities; can balance needs of multiple constituencies effectively.

- Some travel required

- Customer relationship management experience a plus



Other:

Proven ability to:

- shape the organization-s vision and values, and set and translate vision into realistic business strategies and align strategic support

- communicate a compelling vision

- initiate and lead change

- promote and champion enterprise culture; value success of other business lines

- communicate effectively

- attract, develop, retain and reward talent

- hold others accountable for their commitments; drive results; encourage others to achieve a standard of excellence; coach and track results.

- inspire and guide individuals and groups; lead by example; stimulate enthusiasm

- understand formal and informal organizational climate and culture; build and sustains strong networks; utilize chain of indirect Influence to build coalitions and gain support for initiatives and proposals; work with others toward shared goals.

- lead projects and apply project management skills



- Has emotional insight; able to influence others and build behind the scenes support for initiatives and proposals



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-2VP,-Claim-Prod-Dev&Strat-(-Worker's-Compensation-Passthrough-Customer-Strategies)-Job-CT-06101/667932/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-2VP,-Claim-Prod-Dev&Strat-(-Worker's-Compensation-Passthrough-Customer-Strategies)-Job-CT-06101/667932/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Director, Executive Recruiting - Talent Acquisition

Job ID:

791653

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

A thought leader and innovator with the experience and skill necessary to develop a world class talent pool across business groups for executive and senior management positions. We are looking for a true expert, enthusiast and top performing practitioner of the art and science of full life cycle recruiting. The Director will have experience developing all recruiting methodologies to measurable results, and the ability to supersede the corporate recruiting norm in the field of competitive talent acquisition. The Director will be a business partner, and consultant working closely with business clients and HR management to develop recruiting strategies to support current and future business plans. This individual will work with a high level of autonomy. Will eventually oversee the day-to-day management, planning, and development of staff within the TA group. Responsible for all personnel decisions including hiring, terminations and disciplinary actions.



PRIMARY DUTIES:

Utilize both tried-and-true as well as unconventional and innovative sourcing approaches that lead to successful results in hiring for complex and senior management level positions.



Develop and maintain a network throughout the industry to build an up-to-date pool of current and potential candidates. This includes contacts through industry groups and associations as well as direct contact with candidates.



Research and develop strategic solutions that will attract and acquire high quality candidates and build a pipeline for future needs. Develop and utilize alternative sourcing methods to attract an experienced, professional and diversified workforce. Sources would include community organizations, peers in other companies, search firms, technological resources, etc.



Pre-qualify internal candidates who apply for positions through the job posting system and serve as a resource for internal employees seeking career guidance.



Perform full-life cycle recruiting (source, pre-qualify, interview, assess, extend/negotiate offers) for executive and senior management positions. Works with business leaders to assess candidates.



Partner with senior business leaders to implement a talent acquisition strategy within the business unit.



Develop competitive intelligence (hiring practices, salary information, layoffs, etc), share that information with business partners and leverage that information to develop a pool of candidates.



Develop and sustain sound working relationships with internal clients, peers and candidates.



Develop an expert understanding of the business areas being supported.



Maintain a leadership role in major team projects.



Foster and maintain relationships with other members of the company's recruiting organization to support the accomplishment of recruiting goals and provide high quality service to clients across business units.



Recruiters are expected to comply with all legal and ethical requirements of the employment process and learn, understand and follow corporate policies related to the talent acquisition process.



QUALIFICATIONS:

B.A./B.S. in Human Resources, Psychology, Business or similar field or equivalent experience.

Minimum of seven years of recruiting experience including experience in retained search and in a corporate recruiting environment. Experience in the insurance or financial service industry is highly desirable.

Expert understanding of legal and ethical guidelines of recruitment and selection.

Solid experience recruiting at the executive level for complex and senior management positions.

Experience and understanding of applicant tracking systems and HRIS.

Experience developing new candidate sourcing avenues including cold calling, community networking and developing contacts within the industry.

Proven project management skills.

Values and embraces diversity.

Ability to drive success in a metrics focused organization.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Director,-Executive-Recruiting-Talent-Acquisition-Job-CT-06101/653121/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Director,-Executive-Recruiting-Talent-Acquisition-Job-CT-06101/653121/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Workers Compensation Marketing RFP Supervisor

Job ID:

792014

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Primary Functions:

*Responsible for National Accounts Marketing Request for Proposal (RFP) Unit.

*Develop, implement and administer RFP strategies that contribute to the overall marketing communications objectives to improve customer retention, increase revenue and profitability.

*Monitor project timelines and deliverables to ensure a smooth workflow from initial RFP receipt through final RFP response.

*Analyze results and recommend program enhancements.



Major Responsibilities:

*Lead in the creation of RFP marketing materials that directly support business objectives.

*Work with external and internal clients to write, edit, produce, coordinate, etc. marketing RFP materials that support local field offices.

*Validate and maintain RFP database by establishing response parameters for accuracy and consistency.

*Work closely with internal clients and subject matter experts to produce timely and accurate RFP responses to external customers.

*Verify that all reviews, technical and legal, have been performed.



Scope:

*First level full management responsibility; possibly developing.



Qualifications/Experience:

*5+ years experience in marketing communications or related field.

*Solid business knowledge of P/C insurance and claims. Workers' Compensation claims experience, preferred.

*RFP experience.

*Excellent verbal and written communication skills.

*Strong presentation skills.

*Strong interpersonal skills, influencing and relationship building.

*Strong computer skills including Word, Excel, PowerPoint, Outlook, Adobe Acrobat and Internet research.

*Excellent time management and project management skills.

*Familiarity with best practices in workflow processes and procedures.

*Ability to make sound decisions.

*Experience working in time sensitive environments with an understanding of the challenging conditions of a matrix organization.

*Detail oriented, self-motivated and comfortable working in a collaborative team environment.

*Previous experience directing the work of team members.

*Budgeting/expense reporting.

*Quantitative analysis.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Marketing-RFP-Supervisor-Job-CT-06101/682095/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Marketing-RFP-Supervisor-Job-CT-06101/682095/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS