http://careers.travelers.com/go/Connecticut-Legal-Jobs/13887/ View Connecticut Legal Jobs at Travelers Tue, 09 Feb 2010 23:02:49 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Connecticut-Legal-Jobs/13887/ 720
Job Title:

Economist

Job ID:

791525

Location: CT-Hartford;MN-St. Paul

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Position: Middle Market Actuarial Loss Analytics - Economist



Summary

This position provides a challenging and exciting leadership opportunity to join the Travelers Middle Market Actuarial unit. The Travelers Middle Market organization is a significant part of Travelers Business Insurance and is comprised of 8 distinct businesses with gross premium in excess of $5 billion. Travelers Business Insurance wrote $12.6 billion in gross premiums and generated $2.3 billion in operating income for 2008.



This position is responsible for pioneering the integration of advanced econometric modeling in the development of ultimate loss estimates for all lines of business and all business units within Middle Market. This role is part of the newly formed Loss Analytics unit of Middle Market Actuarial and will report directly to the Middle Market Loss Analytic Lead Actuary. This role will require close working relationships with the Business, Product and Data units within Middle Market Actuarial, as well as the business leadership outside of Middle Market Actuarial.



The Loss Analytics unit is responsible for developing unbiased estimates of the ultimate loss associated with products sold. Additionally, this unit is responsible for delivering leading indicators and business intelligence to Middle Market and Actuarial Senior Leadership. The understanding of loss content changes will include an analysis of external econometric and legal indices and of internal claim process changes. Loss content estimates will be made at various levels including: line of business, business unit, product, coverage, industry, region and state. The knowledge and analytics developed in the loss analytic process will be leveraged as the basis for making loss reserve estimates.



As the leader of the Loss Analytics economic modeling efforts, this position is responsible for the execution of the responsibilities listed below.



Specific Responsibilities:

Lead the Development of Econometric Analyses in Middle Market

Identify key econometric drivers of covered insurance losses for all lines of business. Collaborate with Loss Analytic actuaries to measure the impact of economic drivers and implement processes to measure, monitor and reflect the impact of a changing economic environment. Closely related to this analytical role is the effective communication of findings and the delivery of clear, actionable business intelligence to Middle Market Senior Management.



The core responsibilities of the Loss Analytic unit include:

1) Research and identify key econometric measures that demonstrate a correlation with business insurance losses;

2) Work with actuarial colleagues to quantify the impact of changes in key economic drivers;

3) Identify and utilize external econometric and legal indices in the loss estimation process;

4) Recognize how external influences may affect the claim, underwriting and other internal functions;

5) Understand and leverage data and analytics from across Middle Markets and the Enterprise;

6) Research and identify unique economic trends of specific industry segments and work with actuaries and business professionals to evaluate their impact on results;

7) Develop an understanding of the loss estimation process and various functions within the insurance organization;

8) Communicate and educate actuarial and business leaders on the dynamics of the economic environment and its impact on ultimate loss.



General Responsibilities

1) Apply advanced statistical concepts and data analysis methods in innovative research and modeling;

2) Independently work on projects but may direct additional analysts as required;

3) Assist in developing new approaches to business problems using advanced statistical techniques and indentifying new ways to apply statistical methodologies;

4) Some potential research topics include:

a. Examination of the impact of unemployment on covered losses (ex Workers Compensation claims);

b. Identifying correlations of inflationary metrics and insurance loss severity;

c. Identification of key cost drivers for medical costs, lost wages and other major cost components of Workers Compensation and Bodily Injury claims;

d. Evaluation of the impact of regulatory/law changes in key jurisdictions and its impact on lawsuits affecting claim frequency and severity;

e. Explore the impact of changing economic conditions and insured claim filing behavior.



Qualifications

1) Highly developed strategic, critical thinking, and relationship management skills.

2) Highly developed analytical and problem solving skills. Able to perform credible analyses using sound judgment and reasoning to draw conclusions leading to the selection of the best solution from a review of strategic alternatives.

3) Work effectively both independently and in a team environment.

4) Collaborate effectively with multiple customers in multiple locations.

5) Excellent written and oral communication skills. Demonstrated ability to present subjects clearly to both technical and non-technical audiences.

6) Develop effective working relationships with colleagues across Middle Markets and Actuarial.

7) Work effectively on several concurrent efforts.

8) Positive, achievement oriented attitude.

9) A wide degree of creativity and latitude is expected.

10) Well-organized and detailed-oriented.

11) 5 or more years of applied econometric analysis experience in an insurance company or similar business environment.

12) Strong understanding of mathematics and statistical concepts.

13) Advanced degree (MA/PhD) in economics or related discipline.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Economist-Job-CT-06101/645050/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Economist-Job-CT-06101/645050/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Claim Product Manager - Auto Physical Damage Product Team

Job ID:

791546

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

This position is responsible for:

Supporting the strategy and operations of a line of business product, program or function.

Developing and designing programs and helping to lead initiatives for improving countrywide results.

Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product. Documenting multiple solutions to recommend and assisting with implementation of changes for improvement.

Working within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise.

May serve as Team Lead.



PRIMARY DUTIES:

Claim Strategy:

Develop and implement strategies to address and improve claim results.

Collaborate with claim management, claim Legal and other claim product areas to develop new resources to increase sales and productivity reduce expenses and improve claim results and customer service through workflow and process efficiencies.

Assist with the identification and escalation of improvement opportunities and understand and assess barriers identified areas in need of improvement.

Assist with vendor management in support of workflow and process improvement initiatives.



Claim Practices & Field Support:

Consult with and advise business management on new business process changes. Direct initiatives in support of these changes.

Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Assists in industry analysis and benchmarking studies. Attend various seminars and conference as appropriate.

Partner with Claim University on the development and design of technical claim/

leadership training strategies, programs and curriculum.

Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs.

Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.

Provide field claim management guidance on legislative, regulatory, and market conduct issues.

Share accountability with business partners to achieve and sustain quality results.



Business Process, Workflow and Technology:

Create, implement, and maintain claim handling guidelines, policies, procedures and processes. Assists in the development and implementation of claim policy language endorsement

Investigate new technology and the application for improving business process and increasing productivity.

Conduct competitive analyses and benchmarking studies.

Provide technical knowledge and project coordination on large-scale claim workflow and systems projects.

Develop training materials and instruct users on strategies, processes and/or procedures.



Business Partner Support:

Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.



Leadership:

Assist in developing team goals and drive strategies to meet business objectives.

May serve as Team Lead.



EDUCATION/COURSE OF STUDY:

College degree and 4+ years claim related experience.



WORK EXPERIENCE:

Technical Requirements:

Strong financial management and analysis skills.

Advanced knowledge of claim business, processes and systems.

Advanced knowledge of project management skills and protocols.

Expert at modeling and analyzing business strategy alternatives



OTHER:

Competencies, as demonstrated by ability to:



Lead the Business:

Translate vision into realistic business strategies

Assist in leading change

Promote enterprise culture; understand and work with other functions



Lead Self:

Exhibit courage, credibility and conviction

Communicate effectively

Influence others by appealing to reason and the interests of involved parties

Apply critical thinking and judgment skills



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Claim-Product-Manager-Auto-Physical-Damage-Product-Team-Job-CT-06101/647580/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Claim-Product-Manager-Auto-Physical-Damage-Product-Team-Job-CT-06101/647580/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Unit Manager, Liability MC

Job ID:

791867

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- As a member of the Auto or GL Liability management team, this position is responsible for driving product quality, and performance of severity claim liability team handling serious and complex commercial lines and personal liability claims.

- Provide direction and technical guidance through a continuous process of management involvement and frequent claim file review and extensive litigation management.

- Serve as a field representative for the product area, as requested.

- Reinforce Liability Vision, Strategies, and Objectives through word and action.

- Select, lead, mentor, performance manage and develop staff.



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy

- Effective orientation and on-boarding.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Work with management to develop and implement effective training, performance development and succession planning

- Effective retention planning; proactively manage and respond to turnover

- Effectively utilize reward system to distinguish top performers and significant achievements.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

- Develop and execute a strategic file management plan that achieves optimal file resolution and business results.

- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.

- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.

- Conduct quality file reviews per office/ best practices guidelines.

- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.

- Develop and implement process improvement strategies that impact indemnity and expense management, investigations, subrogation, structured settlement, and litigation management.

- Oversee the handling of the Company's severe and/or complex claims up to a full value of $2 million.

- Ensure timely and appropriate reserves.

- Participate in severity round table.

- Effectively and efficiently manage allocated loss adjustment expenses.

- Oversee the development and employment of creative resolution strategies for complex files effectively utilizing all appropriate resources.

- Ensure timely referral to Home Office large loss for cases with full exposure > $2 million

- Identify business drivers and trends from rigorously analyzing liability claim data within a hub or spoke. Work with Liability teams to develop, understand and implement national strategies and provide input on new strategies.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Participate in business meetings and agency visits as required.

- Collaborate with claim management across other lines of business as well as Underwriting, Marketing, Actuarial, Claim Legal to develop and direct local strategies to increase productivity, reduce expenses, share resources and improve results and customer service.



EDUCATION/COURSE OF STUDY:

- College degree or equivalent business experience.

- Insurance license(s) as required by state regulation.



WORK EXPERIENCE:

- 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.



OTHER:

- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.

- Current on jurisdictional laws and regulations.

- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

- Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.



- Span of control approximately 5 - 8 severity Claim Professionals, including Major Case Specialists



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy

Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace

Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Unit-Manager,-Liability-MC-Job-CT-06101/672665/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Unit-Manager,-Liability-MC-Job-CT-06101/672665/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Major Case Specialist (Auto) Complex Claims

Job ID:

791925

Location: CT-Hartford

Available Openings:

3



Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex auto claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.



PRIMARY DUTIES:

Directly handle assigned severe and/or complex auto claims.

Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

Consult with Manager on use of Claim Coverage Counsel as needed.

Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.

Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.

Proactively review CFAs for adherence to quality standards and trend analysis.

Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.

Establish and maintain proper indemnity & expense reserves.

Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.

Recommend appropriate cases for discussion at roundtable.

Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.

Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.

Develop and employ creative resolution strategies.

Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.

Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.

Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

Track and control legal expenses to assure cost-effective resolution.

Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.

Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.

Appropriately deal with information that is considered personal and confidential.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

Share accountability with business partners to achieve and sustain quality results.

Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.

May assist underwriting business partners in marketing and account-contact efforts.

May participate in periodic file quality reviews.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience.



WORK EXPERIENCE:

10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex auto liability claims preferred.

Extensive working level knowledge and skill in various business line products

Excellent negotiation and customer service skills

Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.

Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

Able to make independent decisions on most assigned cases without involvement of supervisor.

Openness to the ideas and expertise of others actively solicits input and shares ideas.

Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Demonstrated strong coaching, influence and persuasion skills.

Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise

Can adapt to and support cultural change

Strong technology aptitude; ability to use business technology tools to effect



CERTIFICATES/DEGREES:

State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.



OTHER:

Leading the Business:

Drive Results

Leads Change

Executes Business Strategy



Leading Others:

Attract Top Talent

Maximize Individual Performance

Holds Others Accountable

Aligns Rewards

Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence

Demonstrates Self-Awareness-initiative and accountability

Applies Critical Thinking

Communicates Effectively & Influences Others

Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Major-Case-Specialist-(Auto)-Complex-Claims-Job-CT-06101/677672/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Major-Case-Specialist-(Auto)-Complex-Claims-Job-CT-06101/677672/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Underwriting Manager

Job ID:

791935

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



PURPOSE

Underwrite new and renewal business in a Business Unit for assigned offices. Considers all strategic aspects of the situation and can make independent decisions within underwriting authority.



Assist field office in achieving their budgeted financial results (premium, loss ratio, retention, commissions, pricing, and new business) through execution of Business Unit strategies.



Support sales goals and plans of field offices and help build and maintain producer relationships.



Communicate product information and strategies to field offices and provide technical leadership when necessary.



RESPONSIBILITIES - UNDERWRITING



Underwrite and assess risk for Bond & Financial Products and accounts in a Business Unit. Make appropriate decisions within own underwriting authority and make appropriate recommendations to referral Underwriter.



Underwrite most complex/demanding accounts and risks and consider different approaches toward risks to maximize profitability (e.g., pricing, retention, endorsements, limits, indemnity, and security) by considering all factors related to the account.



Within authority limit, make timely and prudent decisions consistent with Bond & Financial Products Business Unit requirements and standards and within submission timeframe.



Understand and communicate segment strategies to the field. Execute strategies on their accounts to produce budgeted results. Actively seek feedback regarding strategies and work with the field to take actions necessary to address issues.



Portfolio Management - Continuously manage portfolio of business (maintain quality of business required by Business Unit strategy).



Accountable for accurate underwriting documentation/ information in account management systems and adherence to documentation standards. Monitors and reports on finding for the field.



Act as the Hub or industry/subject resident expert.



As the referral Underwriter, assure that policies and accounts are effectively underwritten, handled and documented in compliance with Business Unit and regulatory standards and requirements.



RESPONSIBILITIES - SALES MANAGEMENT



Act as a partner with the Field to review sales plans and determine appropriate levels of Home Office visibility to support producer relationships. Work strategically and tactically with producers to ensure appropriate level of understanding of company goals and objectives.



May participate with Field on account specific direct sales efforts to influence the outcome of the sale.



Partner with the Field Office on sensitive account specific communication and participate in the communication if necessary.



Support and encourage cross sell opportunities within Bond & Financial Products and Travelers.



Participate in producer and industry functions to increase visibility in the marketplace, network with key players in the territory and industry, and increase knowledge of the industry.



Producer and account interaction focuses on meeting customer expectations regarding response time and knowledge of products and business.



RESPONSIBILITIES - OPERATIONS



Maintain a collaborative relationship with Field Office and Home Office (i.e. Claim, Legal) colleagues.



Actively participate in Business Unit and Hub meetings.



Demonstrate superior responsiveness to the Field (consistency, quick response, knowledge of products).



Interact and participate on national projects having an impact on the business. Leads projects as required.



Execute on policies, procedures, and strategies.



Job Requirements:

3-5 years experience in Management Liability.

Excellent communication skills.

Financial analysis experience.

4 year college degree and/or relevant experience.



Salary and Pay band (5 or higher) will vary depending on experience.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Underwriting-Manager-Job-CT-06101/678684/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Underwriting-Manager-Job-CT-06101/678684/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Travelers Business Insurance Systems TechDP Summer Intern 2010

Job ID:

791942

Location: CT-Hartford

Available Openings:

10



Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Consider several career possibilities in IT without having to make a long-term career commitment. Learn first-hand from Travelers Business Insurance management what it takes to lead and succeed in an industry that thrives on change. Develop skills that can lead to full-time opportunities in the years to come.



At Travelers within Business Insurance Information Technology (BI-IT), we have created an internship program that is unique in our industry. Travelers BI-IT Technical Development Program (TechDP) Internships enable individuals to use their talents, gain exposure to different areas within the division, and learn by doing real work in a highly technical business environment. BI-IT TechDP internships provide the opportunity to formally integrate academic knowledge with real-life experience, and explore career interests through productive and exciting work assignments.



The Travelers BI-IT Summer Internship Program typically runs for 10 to 12 weeks, beginning in late May and ending in early-August. Internships often are available in the following disciplines:

- Software Testing & Quality Assurance

- Application Development

- Database Management

- IT Architecture

- Operational and Production Support

- Business Analysis



Participants should be participating in an undergraduate degree in computer science, computer or electrical engineering, information technology, management information systems or mathematics with a minor in information technology. A minor in business administration is a plus.



Preferred Qualifications:

> Passion for technology and business

> Preferred GPA of 3.0 or greater

> Completion of 30-45 semester hours

> Motivation to succeed

> Strong verbal and written communication skills and analytical skills

> Extracurricular involvement

> Legally eligible to work in the United States



Locations

The program is offered in Hartford, CT and Saint Paul, MN



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Travelers-Business-Insurance-Systems-TechDP-Summer-Intern-2010-Job-CT-06101/678689/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Travelers-Business-Insurance-Systems-TechDP-Summer-Intern-2010-Job-CT-06101/678689/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Senior Claim Counsel

Job ID:

791960

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Effectively manage all assigned Bond & Financial Products Claims, typically of higher severity or complexity. Fulfill Bond & Financial Products Claim's mission by conducting thorough investigation, analysis, evaluation and disposition of claims to achieve superior customer service and claim results at the most reasonable cost. Interact and collaborate claim and underwriting colleagues as well as with external business associates.



RESPONSIBILITIES



Within authority limit, thoroughly analyze, investigate, negotiate and resolve higher severity and/or complex claims with minimal supervision by claims management.

Make appropriate decisions within own claim authority and make appropriate recommendations to management when necessary.

Assure that all policies and procedures, including compliance, regulatory and Bond performance and customer service standards are met or exceeded.

Accountable for accurate documentation/information in claim file and Claim Management System and adhere to Claim documentation standards (e.g. coverage analysis, reserve and settlement rationale, current diary).

Prepare appropriate Loss Memos and other reports to management to accurately reflect loss development, potential/actual financial exposure, coverage issues, and claim and recovery strategies.

Identify salvage opportunities in the earliest stages of claim development and coordinate recovery efforts with the Salvage Unit and claims management. Independently pursue recovery sources, when appropriate.

Within authority limit, retain, monitor, manage and approve payments to outside counsel. Set litigation strategy consistent with business objectives, actively utilizing litigation management plans and budgets.

Within authority limit, make quick, sound decisions and negotiate terms and conditions consistent with Bond standards.

Keep management apprised of status of claims which are beyond authority level. Communicate large reserve adjustments, high-exposure/high sensitivity losses, claim trends, legal decisions and issues which may impact product line to both claim and underwriting management.

Assist/mentor less experienced colleagues in claim resolutions.

Maintain knowledge of coverage, law, legislative and industry-related initiatives and judicial trends.

Provide legal support to underwriting and claim business product line (e.g. drafting policy endorsements/riders, legal research, case analysis, transactional support legal advice, advice on litigation strategies.



The successful candidate will have strong communication (written and verbal), influencing, negotiating, listening and interpersonal skills to effectively develop productive internal and external relationships; effectively communicate and collaborate with colleagues on team, market segment, Home Office and Field Offices; the ability to communicate difficult decisions; present a positive, professional image of the company through demonstrated expertise and knowledge of the company, its products and services; adept at framing issues and solutions for claimants, counsel, underwriters, agents, brokers, colleagues and management; ability to communicate with confidence and influence outcome of interactions through sound judgment and decision making.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-SENIOR-CLAIM-COUNSEL-Job-CT-06101/679515/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-SENIOR-CLAIM-COUNSEL-Job-CT-06101/679515/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

SENIOR CLAIM REPRESENTATIVE

Job ID:

791961

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Effectively manage all assigned Bond & Financial Products Claims, typically of lower to moderate severity or complexity. Fulfill Bond & Financial Products Claims mission by conducting thorough investigation, analysis, evaluation and disposition of claims to achieve superior customer service and claim results at the most reasonable cost. Interact and collaborate with claim and underwriting colleagues as well as with external business associates.



Responsibilities include evaluating, investigating, negotiating and resolving low to moderate severity and complexity claims with moderate supervision; make appropriate decisions within claim authority reflecting thorough analysis and creative solutions and make appropriate recommendations to Claim Executive/Counsel and management, when necessary; assure that all policies, procedures, workflow and performance standards are met and comply with all regulatory and Bond customer service standards; assist/mentor less experienced colleagues in claim resolutions; within authority limit, refine negotiating skills and ability to formulate strategy within a litigation and non-litigation context; accurate documentation/information in claim file and Claim Management System; adhere to Claim documentation standards (e.g. coverage analysis, reserve and settlement rationale, current diary); keep Claim Executive/Counsel apprised of claims being handled, seeking input and guidance, as necessary for prompt resolution. With assistance and approval from Claim Executive/Counsel, communicate reserve adjustments to underwriting and/or claims management; identify salvage opportunities in the earliest stages of claim development and coordinate recovery efforts with the Salvage Unit and Claim Executive/Counsel; prepare reports appropriate resports to management to accurately reflect loss development, potential/actual financial exposure, coverage issues and claim and recovery strategies, with assistance from Claim Executive/Counsel.



The successful candidate will possess a strong communication (written and verbal), influencing, negotiating, listening and interpersonal skills to effectively develop productive internal and external relationships; effectively communicate and collaborate with colleagues; be able to communicate decisions; competently frame issues and solutions for claimants, counsel, underwriters, agents, brokers, colleagues and management; ability to communicate with confidence and influence outcome of interactions; present a positive, professional image of the company through demonstrated expertise and knowledge of the company, its products and services.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-SENIOR-CLAIM-REPRESENTATIVE-Job-CT-06101/679516/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-SENIOR-CLAIM-REPRESENTATIVE-Job-CT-06101/679516/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Director, Employee Relations - St. Paul or Hartford

Job ID:

792159

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Summary:

This position assists in providing leadership and company-wide direction on policies, programs and initiatives in support of business objectives and mitigation of company exposure. Working in partnership with the Human Resources management community and in collaboration with allied functional areas, implements solutions on critical Employee Relations issues.



Job Components (may include but are not limited to):

- Assists in coordinating support of customer base through effective management of Employee Relations resources in the delivery of services.

- In partnership with legal, pro-actively assists in developing Employment Relations policies for the enterprise and appropriately trains and communicates policies to HR and managers as appropriate.

- Provides consultation on relevant state and federal employment legislation, complex employee relations issues, performance management, workplace investigations and critical incident management.

- Acts as an integral liaison between the legal area and the HR generalist community on employment relations matters.

- Provides consultation on and responds to employee complaints through the Internal Dispute Resolution process.

- Manages workforce reductions through the Staff Adjustment process.

- Identifies employment law and workplace trends (internally and externally), and designs training programs on relevant topics.

- Interprets and complys with federal reporting requirements including Affirmative Action Plans, EEO-1 and Vets-100 reports and manages company response to OFCCP audits.

- Collaborates with business partners across functional areas in support of interdepartmental initiatives and issues of company concern.



Qualifications:

College Degree in related course of study. Law degree helpful.

Seasoned employee relations professional with eight or more years of experience with a heavy emphasis on delivery of employee relations support. Solid experience in investigating employee disputes, grievances, charges, etc. with specialized knowledge of employee relations field.

Demonstrated, collaborative work style, strong analytical and communication skills.

Knowledge of, or experience in HR generalist role helpful.

Knowledge of financial services industry helpful.



Other:

Some travel (approximately 10%) required.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Director,-Employee-Relations-St_-Paul-or-Hartford-Job-CT-06101/690779/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Director,-Employee-Relations-St_-Paul-or-Hartford-Job-CT-06101/690779/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

2VP, Complex Claim Liability

Job ID:

792187

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Leads a team of claim professionals handling the Company's most severe and complex subrogation claims.

Ensures that technical advice and mentorship is provided to the subrogation organization and other home office claim teams for claims within their authority levels. Helps to drive knowledge transfer and sharing of expertise to develop major case talent throughout the organization.



PRIMARY DUTIES:

- Provide assistance and support in the management and evaluation of the Company's most severe and complex subrogation claims.

- Create and implement innovative business strategies.

- Drive and support cultural change.

- Develop and maintain collaborative relationships and partnerships with the subrogation recovery centers, field, business & marketing partners and customers.

- Provide prompt and courteous communication and service to business partners and customers. When appropriate, assure responses to inquiries and requests from the public.

- Assume shared responsibility for shared results.

- Lead, manage and motivate the organization toward improved quality and higher standards. Oversee and participate in periodic file quality reviews.

- Provide claim-handling guidance, recommendations and strategies to Complex Case Specialists, Subrogation Counsel and insureds/clients.

- When appropriate, actively participate in the coverage, liability and damages analysis and development of strategy leading towards case resolution.

- Proactively counsel and/or train business partners and staff on identification of subrogation opportunities and provide trend data and analysis to our underwriting partners.

- Develop, implement and monitor Complex Case claim policies, procedures, practices and standards.

- Drive and monitor litigation management process through the selection of counsel, evaluation and direction of claim and litigation strategy.

- Ensure effective and efficient management of allocated loss adjustment expenses, and establish and maintain appropriate and timely case estimates.

- Represent the company as a technical resource, attend legal proceedings as needed, and act within established professional guidelines as well as applicable state laws.

- Provide technical assistance to Claim University in identifying, developing and presenting training and strategic approaches that will optimize subrogation results.

- Prepare and deliver timely and informative management reports and presentation materials.

- Directly manage a small team of employees. This includes, but is not limited to: recruitment and selection of top talent, training & development, performance management, succession planning, developing workflow & distributing assignments, and compensation planning.

- Perform other related duties as required.



EDUCATION/COURSE OF STUDY:

- College degree.

- JD preferred.



WORK EXPERIENCE:

- 10 years major case claim-handling experience or insurance litigation experience, including experience handling complex and/or high-value subrogation claims.



OTHER:

- Demonstrated ability to lead and inspire others to meet and exceed high expectations.

- Demonstrated coaching, influence and persuasion skills.

- Expert skills in the recognition, analysis and communication of coverage, liability and damages issues impacting subrogation case.

- Deep understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure.

- Ability and confidence to make independent decisions on exposures without involvement of supervisor, where appropriate.



- Deep familiarity with effective claims handling practices.

- Expert written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.



- Excellent presentation and persuasion skills.

- Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.

- Demonstrated history of strong mentoring relationships and influence management skills throughout an organization.

- Ability to recognize, evaluate and direct resolution of appellate issues pursuant to corporate goals and expectations.



Competencies:



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy



Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence:

- Demonstrates Self-Awareness-initiative and accountability

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-2VP,-Complex-Claim-Liability-Job-CT-06101/708008/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-2VP,-Complex-Claim-Liability-Job-CT-06101/708008/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS