http://careers.travelers.com/go/Connecticut-Marketing-Jobs/13888/ View Connecticut Marketing Jobs at Travelers Tue, 09 Feb 2010 23:02:57 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Connecticut-Marketing-Jobs/13888/ 720
Job Title:

Claim Product Manager - Auto Physical Damage Product Team

Job ID:

791546

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

This position is responsible for:

Supporting the strategy and operations of a line of business product, program or function.

Developing and designing programs and helping to lead initiatives for improving countrywide results.

Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product. Documenting multiple solutions to recommend and assisting with implementation of changes for improvement.

Working within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise.

May serve as Team Lead.



PRIMARY DUTIES:

Claim Strategy:

Develop and implement strategies to address and improve claim results.

Collaborate with claim management, claim Legal and other claim product areas to develop new resources to increase sales and productivity reduce expenses and improve claim results and customer service through workflow and process efficiencies.

Assist with the identification and escalation of improvement opportunities and understand and assess barriers identified areas in need of improvement.

Assist with vendor management in support of workflow and process improvement initiatives.



Claim Practices & Field Support:

Consult with and advise business management on new business process changes. Direct initiatives in support of these changes.

Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Assists in industry analysis and benchmarking studies. Attend various seminars and conference as appropriate.

Partner with Claim University on the development and design of technical claim/

leadership training strategies, programs and curriculum.

Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs.

Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.

Provide field claim management guidance on legislative, regulatory, and market conduct issues.

Share accountability with business partners to achieve and sustain quality results.



Business Process, Workflow and Technology:

Create, implement, and maintain claim handling guidelines, policies, procedures and processes. Assists in the development and implementation of claim policy language endorsement

Investigate new technology and the application for improving business process and increasing productivity.

Conduct competitive analyses and benchmarking studies.

Provide technical knowledge and project coordination on large-scale claim workflow and systems projects.

Develop training materials and instruct users on strategies, processes and/or procedures.



Business Partner Support:

Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.



Leadership:

Assist in developing team goals and drive strategies to meet business objectives.

May serve as Team Lead.



EDUCATION/COURSE OF STUDY:

College degree and 4+ years claim related experience.



WORK EXPERIENCE:

Technical Requirements:

Strong financial management and analysis skills.

Advanced knowledge of claim business, processes and systems.

Advanced knowledge of project management skills and protocols.

Expert at modeling and analyzing business strategy alternatives



OTHER:

Competencies, as demonstrated by ability to:



Lead the Business:

Translate vision into realistic business strategies

Assist in leading change

Promote enterprise culture; understand and work with other functions



Lead Self:

Exhibit courage, credibility and conviction

Communicate effectively

Influence others by appealing to reason and the interests of involved parties

Apply critical thinking and judgment skills



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Claim-Product-Manager-Auto-Physical-Damage-Product-Team-Job-CT-06101/647580/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Claim-Product-Manager-Auto-Physical-Damage-Product-Team-Job-CT-06101/647580/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Director, Product Management-Business Owner's Policies

Job ID:

792150

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Independently develops, implements and monitors pricing and product strategies through:



>Analysis of production metrics, loss data, actuarial indications, competitive positions, underwriting / marketing initiatives, claim handling trends, competitor and industry intelligence

>Quantifying the financial impact of pricing and underwriting decisions

>Collaboration with internal and external business partners (e.g. Actuarial, Finance, National Product, Express Underwriting, Sales, Claim, Field teams, Operations, IT/Systems and Regulatory)

>Compliance with Select-s standard product design that aligns with Select-s policies, positions and guidelines.



Influence pricing strategy through a thorough understanding of state insurance department requirements; Assist in the response to state insurance department inquiries.



Take an active role in the development of best practices across the Product Management regions eliminating redundancies and establishing consistency in processes - workflow, MI generation/utilization, communication, etc.



Recommend improvements to pricing policies, procedures and workflow, including handoffs with product processing, and filing / regulatory departments.



Incorporate corporate catastrophe management considerations into pricing and product strategies (e.g., Average Annual Loss, Probable Maximum Loss, CAT, Risk and Reinsurance Loads)



Understands, builds and uses analytical frameworks to make recommendations that demonstrate a balanced perspective of profit and loss (emphasizing the importance of each and their interdependence).



Coaches / Mentors analysts; may actively manage employees



Ability to effectively present findings to Product Management leaders



Job Competencies / Qualifications

Fully understands and integrates Select strategic imperatives in daily work.



Advanced understanding of rating structures including the ability to understand competitor-s rating structure. Able to extract and analyze competitive data.



Ability to interact with the field sales team, home office Product & Underwriting and Claims to gather competitive intelligence



Mastery understanding of actuarial ratemaking concepts such as on-leveling premium and losses, loss development, loss trend, credibility and smoothing techniques; can challenge assumptions based upon factual state specific data.



Mastery understanding of insurance financial metrics (the income statement, balance sheet and production metrics).



Ability to develop pro forma cost benefit analysis. Solid understanding of techniques and models used to forecast insurance financials.



Strong analytical ability to dissect, manage and interpret management information



Strong organizational and time management skills.



Demonstrated ability to develop and deliver presentations for internal and external audiences with a message tailored to that audience



Effective written communication skills



Strong knowledge of Excel, Access and Word



Solid knowledge of Personal and/or Commercial products and systems



Demonstrated effective behaviors - relationship management and leadership.



Critical Thinking: Focuses on the big picture in a situation and relies on guiding values, facts and intuition to arrive at the best course of action within the confines of the existing business scenario. Occasionally, develops creative solutions by challenging conventional thinking.



Influence Management: E.g., Solid understanding of, and good working relationships with: claim, business centers, and National Product and Express Underwriting; Understands the workflow and terminology of these areas and their impact on Express.



Education/Work Experience

Typically 5+ years experience

4 year college degree or equivalent experience

Self-directed, self-motivated and energetic



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Market-Director-Job-CT-06101/689999/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Market-Director-Job-CT-06101/689999/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Sales Discipline Leader

Job ID:

792090

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Responsible for the development and stewardship of industry leading sales discipline within Select Accounts. In cooperation with other Select Accounts leaders, creates and builds sales strategies and tools that consistently provide a competitive edge in the marketplace. Builds organization capability in Sales through effective deployment of Select Accounts Sales Best Practices, establishing state of the art disciplines and skills that consistently deliver on business unit profit and revenue goals. Leads an effective sales compliance process ensuring consistency and excellence across all Select Accounts locations. Articulates a vision for sales success within our framework of corporate values. Viewed as a sales expert within Select Accounts.



PRIMARY DUTIES:

- work with Select Accounts senior leadership to establish Sales strategies

- Sustain an industry-leading Sales organization to support Select Accounts by:

Development of Best in Class Best Practices for Sales execution

Establishing an underlying Sales philosophy consistent with corporate values

Creating a Sales culture within the business unit clearly focused on profit and revenue generation

Management of Field Sales Performance Review process, ensuring Field compliance with Sales Playbook

Creation of Continual Learning process for Sales effectiveness and discipline



- Through superior creation of Sales tactics, further enhance business unit differentiation in the marketplace

- Creatively align distribution and sales strategies to match business unit business strategies

- Lead organizational acquisition and use of cutting edge sales strategies, tools, and techniques

- Functional knowledge of Enterprise products and services with broad-spectrum knowledge of corporate capabilities

- Enhance business unit credibility and brand in marketplace by fostering relationships with key external constituents



KNOWLEDGE/SKILLS/ABILITIES:

- Strategic leadership and thinking

- Driving business results

- Building a high performance organization

- Initiating and leading change

- Organizational influence

- Business acumen

- Financial acumen

- Strategic agility

- Excellent public speaking skills

- Adult learning acumen

- Written communication skills

- Interpersonal and communication skills



EDUCATION/COURSE OF STUDY:

- Demonstrated executive leadership experience

- Proven track record of successful business results

- 15+ years insurance company sales experience

- 4 years college degree or business equivalent

- CPCU, CIC, & MBA preferred



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Sales-Discipline-Leader-Job-CT-06101/686654/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Sales-Discipline-Leader-Job-CT-06101/686654/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

VP, National Accounts Marketing & Product Development

Job ID:

792574

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Reports to President of National Accounts. Partners with Home Office and Field management teams to drive highly effective marketing and sales practices, well positioned product and services, and active broker relationship management that produces profitable growth in the National Accounts business.



PRIMARY DUTIES:

Lead the ongoing development and maintenance of a cohesive marketing strategy that reflects the competitive condition in the marketplace, respects differences in regional territories and protects the integrity of product and service offerings.



Build effective, pragmatic marketing materials, tools and presentations that support Field operations need to make value added product -real- for an individual customer while reinforcing institutional themes.



Insure that Managers, Account Executives, and Service Partners are continually building knowledge and skills in Marketing, Sales, and Negotiating through formal training interventions, as well as meetings, projects, and other informal opportunities.



Champion National Accounts work with other Travelers business units to improve customer level product penetration, linkage of underwriting and service product elements, and creation of more opportunity for the place.



Manage the development of joint ventures, marketing agreements and other product opportunities critical to National Accounts growth. These initiatives may include internal partner business units, outside partners, or acquisitions. Build appropriate cross functional teams to effectively serve such initiatives.



Lead relationship management at the home office level of major producers. Engage them in National Accounts collective results, strategies, issues and opportunities. Be an effective liaison when they want help while always recognizing that individual risk authority rests in Field Offices.



Maintain visibility in the marketplace with brokers and customers as an accessible Home Office resource for field management and staff as is appropriate and practical.



Provide technical support whenever needed-examples include knowledge of competitors- products, alternative risk approaches such as captives, the Bermuda marketplace and other product variants. Stay well grounded in product and program structures.



Direct and manage National Accounts presence at key external Industry events (i.e. RIMS) as well as Travelers sponsored events.



Participate in strategic development of Information Systems to insure they support National Accounts business, customers, people and priorities. Improve sales management information as well as use of push technology to ease access.



Leverage National Account success in each area of responsibility through effective communication and sharing with Home Office team and Field regions. This includes identification of production trends, broker issues, success stories and market opportunities.



MAJOR COMPETENCIES:

Leadership:

-Strong strategic thinker and decision-maker.

-Consistently sets clear strategic direction by defining goals and priorities.

-Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right thing.

-Energizes others to commit to achieving the highest standards.

-Establishes and maintains an environment that encourages everyone to act in the best interest of the company.

-Consistently demonstrates ability to influence and leverage behavior for the benefit of the company.

-Works effectively with all levels and can easily build new relationships.



Business Knowledge:

-Clearly demonstrates specific knowledge requirements as defined by National Accounts underwriting, marketing and product development.

-Solid understanding of National Accounts products, financials, objectives and service requirements.



Product Development:

-Recognizes opportunities to exploit and penetrate new markets.

-Takes advantage of all critical opportunities to increase market share.

-Takes intelligent risks.



Customer Focus:

-Identifies Managing Director, Account Executive, Broker and Buyer needs and takes appropriate action to meet those needs.

-Acts with a sense of urgency.

-Strong knowledge of competitive market conditions.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-VP,-National-Accounts-Marketing-&-Product-Development-Job-CT-06101/721596/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-VP,-National-Accounts-Marketing-&-Product-Development-Job-CT-06101/721596/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Business Development & Research Consultant, Middle Market

Job ID:

792569

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

As a member of the Home Office Middle Market Business Development Team, work with the VP of Business Development and the Business Development Directors in the Field to increase business distribution by researching information, identifying trends, creating metrics, and evaluating solutions that will lead to help staff be more effective at the point of sale and lead to increased market share. Conduct market research to identify, analyze, and evaluate markets, products, and/or services.



PRIMARY DUTIES:

- In conjunction with the VP of Middle Market Business Development and the Director of Sales, assess current level of performance in each region and create development/action plans for underperforming areas based on the creation and regular review of a consistent set of metrics to drive distribution expansion.



- Act as a liaison to the Middle Market Marketing and Communications group to ensure impactful messaging across the Middle. Will act as the -point of contact- for Marketing Leads across the Middle Market Business Units. Will ensure alignment of marketing materials and messages with key business initiatives and business plans.



- Understand Agent needs and desire around information accessibility, technology, and usability, and will work on recommendations and solutions. Will coordinate Web based materials across the Middle Market Business Units with the Business Development Directors.



- Extend focus and visibility on production sources outside of the Top 10. Create and analyze information and reports on agency segmentation. Review performance diagnostics on the agency plant and look for trends. Develop distribution strategies for aggregators.

May make recommendations, based on the identification of trends, on how our Middle Market Field staff can be more effective at the point of sale.



- Improve the organization-s competitive intelligence capabilities and use of competitive information. On a quarterly basis, compile information on our National and Regional competitors. Extract or summarize information that will make Account Executives more effective at the point of sale.. Help Regional resources develop or access information on competitors in order to increase our competitive edge.



- Helps lead the strategic analysis of the marketplace and monitors industry changes, trends and competitive movements so that field based staff can capitalize on new business opportunities.



- In conjunction with the Industry Managers and Product Development group, develop metrics on the effectiveness of product launches. Additionally, conduct research on longer term economic trends to help inform the development of future product offerings.



- Assists with the development and sharing of Business Development best practices across the Middle Market Businesses.



- Acts as a -point of contact- for Claim and Risk Control.



EDUCATION/COURSE OF STUDY:

College degree or equivalent.



WORK EXPERIENCE:

Needs a solid understanding of the insurance industry



Three or more years related marketing, research preferred.



Sales experience in the insurance industry and underwriting experience preferred.



OTHER:

Maintains thorough knowledge of underwriting and business development process. Excellent research and analytical skills required. Possesses strong leadership, presentation, and communication (written and oral) skills



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Business-Development-&-Research-Consultant,-Middle-Market-Job-CT-06101/721175/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Business-Development-&-Research-Consultant,-Middle-Market-Job-CT-06101/721175/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

IndustryEdge Product Manager-Strong Middle Market Underwrting Acumen preferred.

Job ID:

791430

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Responsible for all activities associated with developing new products for targeted class of business as well as supporting the development, maintenance and training needs for products (i.e., Workers Compensation, General Liability, Excess, Engineering Products/Services or Auto). In this capacity, supports profitability, growth and retention of Commercial Lines business and underwriting initiatives.

The Product Manager position description is intended to describe the job as performed at the highest level of independence and with the greatest degree of authority. Incumbent may receive limited supervision and may act on those functions having less strategic impact.



PRIMARY DUTIES:

Support long and short term business strategies to effectively position the company to sell the right products to the right market through responsible market analysis and market support.



Respond to underwriting and marketing strategies by creating products and services and/or programs that are compatible with systems and operational capacity and support the Commercial Lines, Commercial Property business goals.



Obtain and analyze all related information to support the development of products, services and/or new programs (i.e., research and identify target business, analyze industry and economic factors, etc.).



Monitor product results (i.e., line profitability analysis, quarterly loss trends, utilization/productivity, etc.) and make recommendations for corrective action as necessary.



Maintain form and rate for specific lines of business. This includes initial form and rate filings (proprietary and ISO) as well as subsequent related responses to Insurance Departments.



Collaborates with Commercial Accounts Underwriting and Program Management staff to support line of business development and maintenance needs. Provides advice and counsel to field staff regarding underwriting, marketing and coverage issues.



Provides training on Commercial Lines' products and technical issues to the field staff to increase their awareness of the products, motivate their interest in the product, and support profit, growth and retention goals.



Maintain and develop effective relationships with internal resources (e.g., LP&E, Claim, Operations, etc. to ensure delivery of all related services to Commercial Lines clients.



Maintain an appropriate level of customer service.



Perform all functions to support profit, growth and expense management goals.



OTHER:

Product Development

Recognizes opportunities to exploit and penetrate new markets

Identifies customer needs and takes appropriate action to meet those needs

Takes intelligent risks

Strong knowledge of competitive market conditions



Business Knowledge

Clearly demonstrates specific knowledge requirements as defined by CL Product Development and Underwriting

Solid understanding of products, financials, objective and service requirements

Knows how to get things done



Underwriting and Marketing

Takes advantage of all critical opportunities to increase market share

Clearly understands financial implications as they relate to CL products



Financial

Solid understanding of business objectives to drive bottom-line results

Acts in a decisive manner to achieve appropriate results



Customer Focus

Identifies customer needs and takes appropriate action to meet those needs

Acts with a sense of urgency

Strong knowledge of competitor market conditions and ability to react accordingly



Teamwork

Establishes strong coalitions and networks both within and outside of the organization and company.



Self Management

Takes responsibility for decisions and actions

Manages own work, performance and development

Understands the business and responds to all related issues, concerns and problems



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-IndustryEdge-Product-Manager-Strong-Middle-Market-Underwrting-Acumen-preferred_-Job-CT-06101/702911/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-IndustryEdge-Product-Manager-Strong-Middle-Market-Underwrting-Acumen-preferred_-Job-CT-06101/702911/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Senior Marketing Consultant, Strategic Marketing & Distribution

Job ID:

792498

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Summary:

Responsible for marketing within Bond & Financial Products for specific management liability and surety business units, developing and executing on marketing and advertising plans. In cooperation with business units and product managers, manage tactical marketing including collateral development, advertising development, electronic campaigns, and other marketing mediums. Coordinate Bond & Financial Products- participation in events, including Travelers Championship and TLC. Work closely with Strategic Marketing and Distribution leadership, business units, product managers, field management, communications and Corporate Marketing to implement high quality, effective marketing support.



Primary Duties and Responsibilities

- Develop and execute detailed marketing plans for assigned management liability, surety, and Bond & Financial Products- support units

- Coordinate participation and logistics for Bond & Financial Products at high-profile events such as Travelers Championship, Travelers Leadership Conference, and participation in various agent meetings.

- Develop sales and marketing communication campaigns to drive field sales, agency behavior and increase sales, retention and profitability

- Manage editorial processes and content for marketing communication materials (i.e. brochures, e-mail campaigns, web content, internal emails and advertising) for assigned business units.

- Development and implementation of marketing campaigns, electronic and other mediums, newsletters, and promotions to maximize business opportunities

- Lead product rollouts for assigned marketing/communications including development of strategic plan, implementation of task list, and communication with all constituents

- Help manage marketing and communications for large strategic initiatives

- Manage marketing budget for assigned business units

- Develop creative advertising plans for assigned business units with marketing manager/2VP, business unit heads, and advertising vendor; implement print and electronic advertising for assigned business units

- Represent Strategic Marketing & Distribution at various meetings and field calls

- Respond to ad hoc marketing requests



Qualifications/Experience

Stong communication, collaboration and organizational skills

Ability to effectively juggle multiple projects

Familiarity with management liability and surety products preferred, but not required

5+ years marketing experience and/or equivalent insurance/underwriting experience

4 years college degree or business equivalent

MBA preferred, but not required



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Senior-Marketing-Consultant,-Strategic-Marketing-&-Distribution-Job-CT-06101/717949/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Senior-Marketing-Consultant,-Strategic-Marketing-&-Distribution-Job-CT-06101/717949/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

VP, Product Manager - Personal Insurance

Job ID:

792287

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Summary



Reporting to the SVP Product Management, Personal Insurance, the Vice President of Product Management is responsible for driving the profitable growth of our automobile and homeowner products for several states within a region. To achieve this objective, the Product Leader will adapt standard product design to conform to state requirements and market conditions, define eligibility and underwriting rules, set adequate rates, and establish a retention strategy within this context.



Essential Functions



- Partner with the field sales team to develop state profit and growth strategies including product positioning and marketing approach.

- Lead a technical pricing team to direct the analysis process and make rate and trend selections to meet profitability goals. Coordinate the rate revision schedule with the systems integration team and field organization.

- Make fact based strategic decisions based upon a knowledge of the market, which includes competitors, regulatory and legal environment, claims handling trend, and distribution channel / agent relationships.

- Work with the PL internal regulatory/filing unit to respond to the department of insurance for rate filings and market conduct exams and serve as a consultant on consumer complaints and other interactions.

- Lead and develop several senior product managers and a staff of up to 50 to maximize the resources of the team.

- Develop and maintain relationships with state regulators by attending regulatory meetings (ie, IRES, and SERA), insurance department visits and participation in industry group meetings.

- Maintains an awareness of internal / external forces, business directions, financial dynamics and new technologies that can significantly impact future effectiveness & efficiency of organization. Can create and lead a workable plan of action.

- Works strategically to communicates and coordinate key profit metrics with Claim, Operations, and Marketing.



Qualifications and Demonstrated Experience



- At least 10-15 years of varied experience within Product and Personal Lines Insurance including management of a $1B+ P&L required

- Strategic Orientation - demonstrated ability to conceptualize future environment, anticipate changes to successfully maximize opportunities and demands at the broadest PL & TCP levels

- Financial Acumen - Ability to articulate financial results and impact of strategy to senior management. Applies statistical and financial analysis to the planning, post-auditing and forecasting processes.

- Executive Presence - exudes a level of self-assurance that is honest, sincere while inspiring a sense confidence from others

- Critical Thinking - can determine key levers and priorities for large amounts of information and work through ambiguity with ease.

- Talent Acquisition and Management - attracts and retains the best people who are talented, self-driven, energized by learning and change, and focused on the mission.

- Dissects and manages data at a cellular level to optimize risk selection, market segmentation and competitive position.

- Ability to balance quantitative analysis with competitor behaviors within the marketplace.

- Business knowledge is broad across the insurance industry with experience in senior level general management functions.

- Bachelor-s Degree in Business, Marketing, Finance or related field required; MBA desirable



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-VP,-Product-Manager-Personal-Insurance-Job-CT-06101/700335/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-VP,-Product-Manager-Personal-Insurance-Job-CT-06101/700335/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Claim Product Manager - Auto Appraisal Vendor Management

Job ID:

791640

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Summary

This position is responsible for:

Project Management related to motor vehicle appraisal and evaluation software.

Vendor Management.

Supporting the strategy and operations of a line of business product, program or function.

Developing and designing programs and helping to lead initiatives for improving countrywide results.

Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product. Documenting multiple solutions to recommend and assisting with implementation of changes for improvement.

Working within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise.

May serve as Team Lead.



Primary Duties and Responsibilities

Claim Strategy:

Tracking projects and updating statuses to all interested parties.

Developing Gantt charts for project deliverables.

Vendor Management and IT systems coordination.

Develop and implement strategies to address and improve claim results.

Collaborate with claim management, claim Legal and other claim product areas to develop new resources to increase sales and productivity reduce expenses and improve claim results and customer service through workflow and process efficiencies.

Assist with the identification and escalation of improvement opportunities and understand and assess barriers identified areas in need of improvement.

Assist with vendor management in support of workflow and process improvement initiatives.



Claim Practices & Field Support:

Consult with and advise business management on new business process changes. Direct initiatives in support of these changes.

Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Assists in industry analysis and benchmarking studies. Attend various seminars and conference as appropriate.

Partner with Claim University on the development and design of technical claim/

leadership training strategies, programs and curriculum.

Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs.

Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.

Provide field claim management guidance on legislative, regulatory, and market conduct issues.

Share accountability with business partners to achieve and sustain quality results.



Business Process, Workflow and Technology:

Create, implement, and maintain claim handling guidelines, policies, procedures and processes. Assists in the development and implementation of claim policy language endorsement

Investigate new technology and the application for improving business process and increasing productivity.

Conduct competitive analyses and benchmarking studies.

Provide technical knowledge and project coordination on large-scale claim workflow and systems projects.

Develop training materials and instruct users on strategies, processes and/or procedures.



Business Partner Support:

Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.



Leadership:

Assist in developing team goals and drive strategies to meet business objectives.

May serve as Team Lead.



Education / Work Experience

College degree and 4+ years claim related experience. Technical Requirements:

Strong Excel skills with an emphasis on project management

CCC product knowledge



Strong financial management and analysis skills.

Advanced knowledge of claim business, processes and systems.

Advanced knowledge of project management skills and protocols.

Expert at modeling and analyzing business strategy alternatives



Other

Competencies, as demonstrated by ability to:



Lead the Business:

Translate vision into realistic business strategies

Assist in leading change

Promote enterprise culture; understand and work with other functions



Lead Self:

Exhibit courage, credibility and conviction

Communicate effectively

Influence others by appealing to reason and the interests of involved parties

Apply critical thinking and judgment skills



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Claim-Product-Manager-Auto-Appraisal-Vendor-Managment-Job-CT-06101/653110/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Claim-Product-Manager-Auto-Appraisal-Vendor-Managment-Job-CT-06101/653110/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Workers Compensation Marketing RFP Supervisor

Job ID:

792014

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Primary Functions:

*Responsible for National Accounts Marketing Request for Proposal (RFP) Unit.

*Develop, implement and administer RFP strategies that contribute to the overall marketing communications objectives to improve customer retention, increase revenue and profitability.

*Monitor project timelines and deliverables to ensure a smooth workflow from initial RFP receipt through final RFP response.

*Analyze results and recommend program enhancements.



Major Responsibilities:

*Lead in the creation of RFP marketing materials that directly support business objectives.

*Work with external and internal clients to write, edit, produce, coordinate, etc. marketing RFP materials that support local field offices.

*Validate and maintain RFP database by establishing response parameters for accuracy and consistency.

*Work closely with internal clients and subject matter experts to produce timely and accurate RFP responses to external customers.

*Verify that all reviews, technical and legal, have been performed.



Scope:

*First level full management responsibility; possibly developing.



Qualifications/Experience:

*5+ years experience in marketing communications or related field.

*Solid business knowledge of P/C insurance and claims. Workers' Compensation claims experience, preferred.

*RFP experience.

*Excellent verbal and written communication skills.

*Strong presentation skills.

*Strong interpersonal skills, influencing and relationship building.

*Strong computer skills including Word, Excel, PowerPoint, Outlook, Adobe Acrobat and Internet research.

*Excellent time management and project management skills.

*Familiarity with best practices in workflow processes and procedures.

*Ability to make sound decisions.

*Experience working in time sensitive environments with an understanding of the challenging conditions of a matrix organization.

*Detail oriented, self-motivated and comfortable working in a collaborative team environment.

*Previous experience directing the work of team members.

*Budgeting/expense reporting.

*Quantitative analysis.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Marketing-RFP-Supervisor-Job-CT-06101/682095/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Marketing-RFP-Supervisor-Job-CT-06101/682095/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS