http://careers.travelers.com/go/Connecticut-Project-Management-Jobs/13890/ View Connecticut Project Management Jobs at Travelers Sat, 20 Mar 2010 15:03:13 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Connecticut-Project-Management-Jobs/13890/ 720
Job Title:

Call Center Technical Project Leader

Job ID:

792460

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



OVERVIEW:

The Claim Division at Travelers is starting a number of exciting major initiatives. This new position will be responsible for championing communication technology projects under guidance of the Communication Architect.



A successful candidate has expert business knowledge of Call Center and Voice technology, the ability to rapidly learn how new technologies will assist Claim business in meeting their vision, and demonstrates the desire to champion the Claim vision within projects.



PRIMARY DUTIES:

-Liaison with the Enterprise communication teams on projects for the Claim division.

-Champion Claim-s goals within projects leveraging your experience with the various Call Center applications (Genesys, Infomart database, Call Recording, etc) and Voice technology (routes, switches, network linkage, PBX, etc).

-Maintain understanding of how Claim currently uses this technology.

-Understands project best practices and methodology.

-Maintains project documentation, schedule, risks, and issues.

-Maintains rigor around project scope and deliverables.

-Coordinate meetings with project team member.

-This is not a technical development position. The candidate should possess an understanding of the technology stack and must be able to effectively communicate (verbal and written) with a non-technical audience.



WORK EXPERIENCE:

-Experience in Call Center technology (1-3 years).

-Knowledge of Call Center applications and reporting (Genesys 7.6, Infomart database, Call Recording software, ACD routing etc) and Voice technology , Avaya and Cisco,(switches, network linkage, PBX, etc).

-Experience managing technical projects (1-3 years).

-Experience working in a matrixed environment and across organizational lines.

-Effective verbal/written communication skills.

-Ability to develop new and improve existing procedures, SLAs, policies and ensure compliance with approved standards.



OTHER:

Technical Knowledge

Has a thorough understanding of the Call Center environment. Uses this understanding of the business and systems environment to develop appropriate and timely solutions to daily issues. Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge.



Business Knowledge & Partnership

Is able to accurately assess and understand customer needs and work with a sense of urgency to satisfy those needs within negotiated timeframes. Able to interface effectively with customers in sensitive customer/support situations. Effectively communicates (verbal, written and presentation ability) with peers and all levels of management. Ensures that reports are precise, timely and accurate



Problem Solving & Decision Making

Demonstrates sound analytic and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further manipulated. Once decisions are made, is able to follow and direct action to implement intended results. Demonstrates insight, creativity and resourcefulness in developing or applying technology, services, products or working practices.



Team Orientation

Maintains effective partnerships across the department, and is able to influence management, peers and project staff through an inclusive style, leadership ability and recognition of their abilities and knowledge. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest.



Leadership

The associate demonstrates an ability to set direction, generate a sense of purpose, and inspire others to work in an optimum manner to achieve desired outcomes.



Planning and Project Management

Works with the project sponsor in prioritizing and managing scope. Able to follow a defined process for scope changes, risk management, issue management and other proposed changes in priorities from the business partner or other parties.



Financial Awareness (Cost Management)

Manages project budget including the tracking of actuals to budget and reporting to stakeholders.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Communication-Lead-Job-CT-06101/716320/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Communication-Lead-Job-CT-06101/716320/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

WC Claim Product Management

Job ID:

792914

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

This position is responsible for:

Supporting the strategy and operations of a line of business product, program or function.

Developing and designing programs and helping to lead initiatives for improving countrywide results.

Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product. Documenting multiple solutions to recommend and assisting with implementation of changes for improvement.

Working within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise.

May serve as Team Lead.



PRIMARY DUTIES:

Claim Strategy:

Develop and implement strategies to address and improve claim results.

Collaborate with claim management, claim Legal and other claim product areas to develop new resources to increase sales and productivity reduce expenses and improve claim results and customer service through workflow and process efficiencies.

Assist with the identification and escalation of improvement opportunities and understand and assess barriers identified areas in need of improvement.

Assist with vendor management in support of workflow and process improvement initiatives.



Claim Practices & Field Support:

Consult with and advise business management on new business process changes. Direct initiatives in support of these changes.

Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Assists in industry analysis and benchmarking studies. Attend various seminars and conference as appropriate.

Partner with Claim University on the development and design of technical claim/

leadership training strategies, programs and curriculum.

Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs.

Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.

Provide field claim management guidance on legislative, regulatory, and market conduct issues.

Share accountability with business partners to achieve and sustain quality results.



Business Process, Workflow and Technology:

Create, implement, and maintain claim handling guidelines, policies, procedures and processes. Assists in the development and implementation of claim policy language endorsement

Investigate new technology and the application for improving business process and increasing productivity.

Conduct competitive analyses and benchmarking studies.

Provide technical knowledge and project coordination on large-scale claim workflow and systems projects.

Develop training materials and instruct users on strategies, processes and/or procedures.



Business Partner Support:

Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.



Leadership:

Assist in developing team goals and drive strategies to meet business objectives.

May serve as Team Lead.



EDUCATION/COURSE OF STUDY:

College degree and 4+ years claim related experience.



WORK EXPERIENCE:

Technical Requirements:

Strong financial management and analysis skills.

Advanced knowledge of claim business, processes and systems.

Advanced knowledge of project management skills and protocols.

Expert at modeling and analyzing business strategy alternatives



OTHER:

Competencies, as demonstrated by ability to:



Lead the Business:

Translate vision into realistic business strategies

Assist in leading change

Promote enterprise culture; understand and work with other functions



Lead Self:

Exhibit courage, credibility and conviction

Communicate effectively

Influence others by appealing to reason and the interests of involved parties

Apply critical thinking and judgment skills



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-WC-Claim-Product-Management-Job-CT-06101/742907/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-WC-Claim-Product-Management-Job-CT-06101/742907/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Sr Info Systems Director

Job ID:

792488

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

The Global Sourcing Office is seeking a strong leader focus on execution of the program office. The sourcing program includes ITO, BPO and infrastructure services. The GSO Program is responsible for vendor due diligence and selection, vendor governance, financials and reporting, projects, and day to day administration of the sourcing effort. This role involves tactical execution in support of vendor sourcing. This individual must put processes and tools in place to support a variety of activities such as budgets, vendor invoicing, internal audits, business continuity, vendor contracts, vendor RFPs, vendor research, internal team functions, and a variety of projects in support of sourcing.



Responsibilities have a cross-organizational impact.



Key skills and attributes required include ability to deal with ambiguity, critical thinking skills, relationship building, overall leadership, strong change management capability, and strong written and verbal communication.



Willing to consider a Senior Project Director for this role with appropriate experience.



PRIMARY DUTIES:

Support the GS Program enabling the organization to perform at a high level

Directs team to accomplish business, corporate and departmental goals and objectives

on the corresponding LOB management team

Recognized technology leader in the effort to utilize technology to develop and/or redesign the organization's process



Has significant role in the creation of strategic technology plans

Responsible for developing/implementing a tactical and/or operational plan

Manages multiple information systems and/or projects of major business unit significance

A technology leader in the effort to utilize technology to develop and/or redesign the organization's processes

Accountable for directing staff in order to achieve deliverables

Responsible for all aspects of the human resource management of staff



OTHER:

Technical Knowledge

Has a broad conceptual understanding of capabilities and direction of technology, coupled with an in-depth knowledge of the technology required and the needs of business environment necessary to support assigned systems and/or projects. Has a thorough understanding of staff responsibilities, abilities and development needs



Business Knowledge & Partnership

Provides direction and effectively leads by example to ensure that all services are meeting the stated business objectives on a timely basis with excellent quality, at a reasonable cost. Keeps all areas informed of developments affecting their function. Demonstrates flexibility, anticipates customer needs, and effectively communicates in a manner consistent with the audience. Educates and influences customers on the most effective use of technology, from both a short-term and long-term perspective



Problem Solving & Decision Making

Demonstrates advanced analytical and diagnostic skills dealing with issues that are often novel and not readily defined, lack known precedent or appear contradictory. Able to develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract information. Sees the big picture, and is fully aware of technology and business directions. Has department, corporate and group objectives in focus while identifying and removing barriers. Optimizes the use of all available resources



Team Orientation

Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest



Leadership

Manages cross-functional objectives and/or priorities supporting an assigned business area(s). Responsibilities are assigned with considerable latitude for decision making. Results reviewed periodically according to predefined objectives. Sets level of risk taking, and gathers/synthesizes information to all appropriate levels of the organization



Planning and Project Management

Insures all planning done on the area level is supportive of the business strategic plans. Appropriately delegates while maintaining accountability; sees that projects are assigned by workload and capabilities. Completes projects accurately and on time. Critical planning is required as modifications are difficult and costly and may impair achieving of departmental and corporate objectives. Change requires reassessing and adjusting tactical and/or operational direction



Financial Awareness

Has budget responsibility for an organizational unit of 10 to 50 employees and/or a budget of between $2M and $15M. Accounts for all fiscal budgeting and expense control for area of responsibility. Demonstrates sound cost-effectiveness. Failure to achieve objectives will have a have a negative impact on the department and business area. Responsible for information of importance and whose disclosure could harm the overall financial position of the company



Human Resource Management

Maintains a work environment that stimulates the professional growth of all direct/indirect reports. Provides leadership by setting example for subordinates to follow. Effectively motivates subordinates to exert the effort necessary to attain organizational goals. Regularly assesses the effective use of staff. Responsible for the accurate and timely completion of all staff performance evaluations and development planning. Recruits and maintains effective staff members. Demonstrates a capacity to recognize, value and respect differences across a diverse work force.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Sr-Info-Systems-Director-Job-CT-06101/716340/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Sr-Info-Systems-Director-Job-CT-06101/716340/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

2VP, Project Manager

Job ID:

792062

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



2VP, Project Management - for Middle Market Strategic Program Initiatives



Lead the delivery of all Middle Market strategic program initiatives to ensure key deliverables are met and within scope. This includes planning, prioritization, communication, and delivery of all Middle Market programs.

- Collaborate with the businesses and functional areas to acquire subject matter experts necessary to gain support of program initiatives, raise issues that impact the effectiveness of delivery, and develop implementation plans to ensure success of all programs.

- Determine and implement the delivery approach for business specific field organizations and locations relative to readiness, business cycle, training, rollout sequence, communication, and other business situations.

- Collaborate with businesses and functions outside Middle Market to gain a broad perspective and understanding of capabilities and leverage where appropriate.

- Develop management processes across all programs to ensure consistency in delivery.

- Identify, facilitate, and escalate key issues that put the program objectives, timelines, or costs at risk to ensure timely resolution.

- Monitor and communicate overall Middle Market programs relative to staffing, budget, milestones, issue resolution, and business engagement.

- Develop and deliver a communication strategy to ensure effective implementation of all program initiatives.



Skills Required:

- Strong leadership and team building in a matrix organization

- Influencing and negotiation skills

- Conflict resolution

- Stakeholder management

- Strong communication at all levels of the organization

- Planning and resource management experience

- Superior analytical skills

- Expertise in project management and associated tools/techniques

- Knowledge of Middle Market or Business Insurance preferred



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-2VP,-Project-Manager-Job-CT-06101/684403/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-2VP,-Project-Manager-Job-CT-06101/684403/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Workers Compensation Marketing RFP Supervisor

Job ID:

792014

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Primary Functions:

*Responsible for National Accounts Marketing Request for Proposal (RFP) Unit.

*Develop, implement and administer RFP strategies that contribute to the overall marketing communications objectives to improve customer retention, increase revenue and profitability.

*Monitor project timelines and deliverables to ensure a smooth workflow from initial RFP receipt through final RFP response.

*Analyze results and recommend program enhancements.



Major Responsibilities:

*Lead in the creation of RFP marketing materials that directly support business objectives.

*Work with external and internal clients to write, edit, produce, coordinate, etc. marketing RFP materials that support local field offices.

*Validate and maintain RFP database by establishing response parameters for accuracy and consistency.

*Work closely with internal clients and subject matter experts to produce timely and accurate RFP responses to external customers.

*Verify that all reviews, technical and legal, have been performed.



Scope:

*First level full management responsibility; possibly developing.



Qualifications/Experience:

*5+ years experience in marketing communications or related field.

*Solid business knowledge of P/C insurance and claims. Workers' Compensation claims experience, preferred.

*RFP experience.

*Excellent verbal and written communication skills.

*Strong presentation skills.

*Strong interpersonal skills, influencing and relationship building.

*Strong computer skills including Word, Excel, PowerPoint, Outlook, Adobe Acrobat and Internet research.

*Excellent time management and project management skills.

*Familiarity with best practices in workflow processes and procedures.

*Ability to make sound decisions.

*Experience working in time sensitive environments with an understanding of the challenging conditions of a matrix organization.

*Detail oriented, self-motivated and comfortable working in a collaborative team environment.

*Previous experience directing the work of team members.

*Budgeting/expense reporting.

*Quantitative analysis.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Marketing-RFP-Supervisor-Job-CT-06101/682095/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Marketing-RFP-Supervisor-Job-CT-06101/682095/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Director of Management Information

Job ID:

791649

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

In this position you will be responsible for the day-to-day work of professional/technical staff and serve as project manager for all OLAP initiatives with broad impact to division and company results. Business Insurance Finance areas are your primary customers with expectations of providing viable business solutions in a streamlined approach to managing information.



This position is an IT-Finance role with IT skills in development and project management along with a Finance discipline to promote data accuracy and balancing controls.



As the lead Administrator for the Cognos TM1 application, you will model business unit partnerships for in-house staff and manage a Global Outsourcing Team, ensuring exceptional service levels are met on the development and support of the TM1 reporting application. Your technical OLAP experience combined with your strong project leadership, management and people skills are needed to continually improve reporting tools and produce robust, high quality financial and management information.



As part of the Shared Finance Data and Infrastructure team, you will be part of a fast-paced, challenging work environment where strategic development and tactical solutions are integral to effectively supporting all markets within Business Insurance.



PRIMARY DUTIES:

This position's principal responsibility is to ensure an accurate, controlled, and secured data environment to enhance our internal business customers' ability to report on a wide variety of information needed to make the daily decisions that drive growth and profitability in the insurance market. Our Data and Infrastructure team is continually improving how data is utilized, modeled, and presented to senior management with an emphasis on upgrading the use of Cognos TM1, Business Intelligence tools and other data sources.



During the execution of your technical responsibilities, you are accountable for all aspects of the project development life cycle and engineering complex integrative processes. Lead a team of Business Analysts and Application Modelers to develop functional and data requirements for initiatives and support for new and existing projects including communication, rollout and training. Implementing industry best practices are key to governing data standards and data consistencies.



As the Technical Lead for the Planning & Forecasting cycles, you often work closely with business customers, peers within Financial Reporting and other Information Technology areas. Your strong communication skills will be valued as you participate in design meetings, business reviews, testing phases and post-production issue resolution. Communication is also important to ensure the completion of ad hoc requests with abbreviated deadlines.



You will be expected to work independently with limited technical guidance, even on the more complex assignments, and you will often be managing more than one deliverable at a time with competing priorities. You are expected to continually upgrade your technical and management competencies as new tools, expectations, and staff challenges are presented.



Engage with other shared areas in driving the strategic direction of Business Insurance Finance and Middle Market Shared Finance resource planning around Data Management, Information Delivery and Analytics.



COMPETENCIES:

- BS or BA degree required; business or technology concentration.

- Minimum of seven years managing projects and people successfully.

- Proven record of accomplishments on a wide array of corporate-wide projects and/or initiatives.

- Expert knowledge of OLAP Development, ETL Tools, Business Intelligence tools.

- Experience with metadata, data management methodology and products.

- Your ability to use advanced technologies to customize the look and function of each reporting application to exceed customer expectations is a critical success factor.

- Strong relational database skills, specifically understanding SQL queries and core database structures.

- Experience extracting data from a range of sources, including DB2, SQL Server, Teradata, FOCUS, PeopleSoft, flat files.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Director-of-Management-Information-Job-CT-06101/653117/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Director-of-Management-Information-Job-CT-06101/653117/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Senior Quality Assurance Consultant

Job ID:

792478

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Summary:

Experienced Senior Quality Assurance Consultant assigned to plan and execute testing of applications of diverse size and complexity from QA delivery through release. Utilizes knowledge and practical experience in planning and completing assigned tasks in an efficient and timely manner, with little or no guidance.



Primary Duties and Responsibilities:

-Test Planning: Responsible for planning functional and system level testing of small to large and complex applications within the Risk Control organization to validate business and technical requirements are met. This includes but is not limited to creating estimates, writing test strategies, test plans and test cases, and following up to get them reviewed and approved by the project team and matrix partners. Also partners with business owners and application analysts to develop a thorough understanding of the application or process to be tested.



-Test Execution: Responsible for test execution which includes test case execution, recording results and documenting defects. This also includes working with developers to reproduce problems and get them resolved in a timely and effective manner.



-Improvement: Identifies improvement opportunities that reduce defects in production and increase efficiency and quality.



-Communication: Establishes and maintains thorough and accurate documentation of work and communicates issues to QA leadership.



Education/Work Experience:

- 6+ years in Quality Assurance including hands on testing experience

- Bachelors degree in Computer Science or related discipline

- Experience with QA testing processes (QA test strategy, test plans, scripts, data strategies, etc.)

- Excellent QA/System testing discipline, understanding various phases and types of testing

- Experience with Mercury Quality Center test management tool or other comparable test management tools

- Demonstrated ability to assess existing testing processes and make improvements to achieve efficiencies

- Takes personal accountability for the results of the testing efforts produced by the organization

- Possesses strong technical skills/aptitude that can be applied to understand system specifications and translate these into comprehensive test strategies and functional test cases/scripts

- Ability to manage multiple streams of activity to achieve objectives

- Collaborative, team-oriented, results driven

- Experience with automated testing and automated testing tools (i.e. Quick Test Pro) preferred

- Experience with SQL and .NET a plus

- Experience with agile development a plus

- Experience with Risk Control a plus



Other



Technical Knowledge:

Quickly develops master level knowledge of the business that the assigned systems are supporting. Has full technical knowledge of all phases of applications systems analysis. Uses this understanding to develop appropriate and timely solutions to daily issues. Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge. Has thorough understanding of project staff roles and abilities



Business Knowledge & Partnership:

Creates an atmosphere where business partner's issues are dealt with professionally, and in a timely manner. Suggests solutions that make sense and optimize the value of systems resources. Communicates openly and effectively in a manner consistent with the audience. Recognizes the importance of superior quality in providing a competitive edge. Ensures that reports are precise, timely and accurate



Problem Solving & Decision Making:

Demonstrates sound analytical and diagnostic skills dealing with information that is available but must be further manipulated and with issues that are loosely defined. Once decisions are made, is able to follow and direct action to implement intended results. Breaks a problem down to manageable pieces and implements effective, timely solutions. Openly and directly confronts conflict until resolved. Optimizes the use of all available resources.



Team Orientation:

Builds relationships with peers to achieve objectives. Builds relationships with other departments to work as one team. Builds relationships to secure necessary resources not under his/her personal control. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest.



Leadership:

Supports a distinct business unit or several smaller functions. Reviews results with next level manager for clarification and direction before proceeding. Maintains effective partnerships across the department. Able to provide management with substantive input. Influences peers and project staff through an inclusive style and the recognition and acceptance of their abilities and knowledge.



Planning and Project Management:

Identifies project tasks that are most important and establishes a clear sense of priorities. Anticipates and effectively responds to changes in workload and resources.



Financial Awareness:

Has input to the budget process, understands and is responsible for cost-effective expense control of assigned projects. Readjusts resources and/or staff to avoid delays and inefficiencies, and prevent failure to achieve results. Responsible for important and confidential information.



Human Resource Management:

Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others. Demonstrates a capacity to recognize, value and respect differences across a diverse work force. Responsible for the accurate, timely assessment of the skills and contributions of assigned project staff. Responsible for transferring technical skills/business knowledge to others



NOTE: Job descriptions are not intended to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job, but are intended to accurately reflect principal job elements. Any reference to The Travelers Companies, Inc. does not in any way imply The Travelers Companies, Inc. will be the employer of any individual obtaining employment within The Travelers Companies, Inc.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Senior-Quality-Assurance-Consultant-Job-CT-06101/716332/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Senior-Quality-Assurance-Consultant-Job-CT-06101/716332/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Director - Enterprise Business Intelligence & Analytics

Job ID:

791320

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



- Complete or coordinate quantitative analysis to solve enterprise business problems which cross multiple Business Units

- Directs projects that have significant financial impact

- Will be involved in the preparation and/or presentation of results to executive level management



SUMMARY:

Provides technical and quantitative analysis for predictive modeling group.

Brings business knowledge to help creatively solve business problems.

Assists in in-depth efforts applying and implementing predictive modeling results.

Directs analysts in research and predictive modeling projects.

Assists in statistical data mining and other actuarial research by applying advanced statistical concepts.

Uses computer technology, computer modeling, spreadsheet applications, software tools and programming languages.

Assists in designing reports to enhance analysis

Designs, writes and tests computer programs in model-building.

Participates in and may be responsible for projects requiring advanced statistical analyses, innovative research, mathematical calculations and technical skills.

May direct projects that have significant financial impact and may present to senior level management.



PRIMARY DUTIES:

Conduct research and predictive modeling.

Interpret data and identify correlations using both univariate and multivariate analysis.

Participate in discussions regarding underwriting strategy.

Communicate results and their implications to business centers.

Prepare responses to inquiries from business areas.

Oversee programming in SAS, VBA, Excel, Access or company software.

Participate in and/or is responsible for advanced projects.

Present findings to underwriting and actuarial management.

Provide assistance and supervision to less experienced staff.



WORK EXPERIENCE:

Generally 5 to 7 years of research, modeling or actuarial experience

Demonstrated ability in statistical modeling and data mining techniques (GLM, clustering, decision trees, etc)

Strong understanding of insurance related modeling and data

Strong project management skills

Knowledge of insurance products and operations

Basic understanding of accounting principles and solid understanding of financial reporting

Basic understanding of regulatory environment



CERTIFICATES/DEGREES:

College degree in statistics, mathematics, economics, finance, actuarial science or equivalent

Advanced degree in statistics (or related) or professional actuarial designation a plus



COMMUNICATION SKILLS:

Excellent communication skills



COMPUTER SKILLS:

Excellent understanding of computers, programming, SAS, Excel spreadsheets, Word and database software



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Director-EBIA-Job-CT-06101/630351/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Director-EBIA-Job-CT-06101/630351/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Director of Operations MI & Metrics Team

Job ID:

792446

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Director of Operations MI and Metrics Team



This position is accountable for leading the PI Operations MI and Metrics team responsible for creating, reporting and analyzing operational MI and business performance metrics. This includes information delivery via dashboards, analytical tools, canned and ad-hoc reporting and other applications to all levels of users within Operations. This incumbent will oversee and optimize Operations MI resources through the implementation of information delivery best-practices and will be accountable for the team-s analytical thought leadership.



Primary Responsibilities:

- Provides direction and day to day management of the Operations MI and Metrics team.

- Drives team results by creating and sustaining a dynamic workplace, maximizing individual and organizational performance and attracting top talent.

- Contributes to the achievement of operational objectives through the development and delivery of timely and relevant information to a variety of Ops teams.

- Collaborates closely with various Operations areas to understand business challenges, leads associated analytic efforts, and identifies opportunities for transforming those findings into actionable items.

- Ensures all on-going reporting is produced and distributed according to established deadlines.

- Leads the effective prioritization of new requests and project work ensuring tactical and strategic initiatives are delivered on time.

- Analyzes existing business measures and metrics and recommends improvements to the tracking and evaluation of business performance and to the identification/analysis of business challenges and opportunities.



Qualifications:

- Creative thinker with excellent analytical capabilities and a demonstrated ability to analyze complex issues. This includes the identification of the information required to make decisions.

- Strong communication skills at the senior management level with the ability to influence others outside area of responsibility. Able to clearly, concisely and convincingly present analyses and recommendations.

- Strong Project Management Skills and a demonstrated ability to prioritize short term and long term deliverables. Proven success managing multiple projects simultaneously and leading work queue prioritization.

- Establishes and maintains effective working relationships with business partners at all levels of the organization.

- Ability to design and interpret metrics and leading indicators of performance.

- BS or BA degree required or equivalent work experience.

- 7+ years of experience working with operations, management information and systems

- Knowledge of MS Office Suite of Products with in depth working experience with Excel

- Access and Cognos experience is a strong plus



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Director-of-Operations-MI-&-Metrics-Team-Job-CT-06101/713671/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Director-of-Operations-MI-&-Metrics-Team-Job-CT-06101/713671/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Management, Business Systems Analysis

Job ID:

792444

Location: CT-Hartford

Available Openings:

2



Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Manager, Business Systems Analysis



In addition to having the experience listed below, the ideal candidate will have experience in managing a small team of Business Systems Analysts on full lifecycle software development projects that will be completed in multiple phases. We are looking for a `hands-on- manager who can be a mentor and coach while also participating in BSA tasks. Ideal candidate will also have previous exposure to software development or experience as a software developer.



Role Description:



The successful candidate will work synergistically in a project based organization with the core delivery team in the definition, development and implementation of business application solutions. This person will work closely with the business area representatives and development teams, providing key analytical support and must have strong communication skills and business acumen as well as knowledge of formal Software Development Methodologies and deep experience with formalized requirements management, analysis and design techniques.



The candidate will assist less experienced analysts in completing tasks and providing work direction and support to teams of analysts on large scale development efforts, and will provide guidance and share ownership in the development and implementation of the requirements practice within the Reinsurance Business Systems organization.



The candidate may participate as an individual contributor on smaller scale development efforts.



Requirements and Responsibilities:

Primary Accountabilities:



- Actively participate in the project problem or opportunity definition and initiation of large scale delivery efforts; assessment of the solution risk thru understanding business impacts, environment and technology constraints, and industry trends.

- Collaborate with project manager, architects, tech lead and other core project team members to determine the appropriate requirements practices for a particular project.

- Responsible for the success of the Requirements Definition Process for assigned projects;

- Gather, analyze, document and communicate business and system requirements.

- Ensure the requirements are unambiguous and understandable by both business users, software development and functional QA teams.

- Translate business and system requirements into system deliverables.

- Analyze the impact of solutions on current processes and existing systems.

- Conduct and participate in walkthroughs and reviews to validate quality and obtain approval for system and business requirements, conceptual and logical models and designs.

- Validate solution meets business needs and requirements.

- Assist QA in defining test strategy and assessing risks.

- Lead the Business Process and User Acceptance Test Phase.

- Facilitate the implementation and training phases of a project.

- Work with Project Manager, Architects, Business Representatives, Developers, and QA to develop project plans, task dependencies, estimates and resource skill requirements; support risk management and change management activities.

- Production support for implemented applications.

- Provide support and mentoring to other BSAs and team members to facilitate a better understanding of the techniques, processes and deliverables required to support successful project delivery.

- As the organization grows, provide HR management to small team of BSAs.



Education:



Minimum: College Degree in Business, Finance, MIS or related field.

Desired: MBA or MS in related discipline (management, engineering; comp science)



Work Experience:



- 7+ years experience developing and supporting business technology systems in a large-scale environment across multiple hardware and software platforms in financial services industry, preferably property casualty.

- 5+ years in a business systems analyst or equivalent role.

- 3+ years experience in a leadershi0p role on software delivery projects.



Technical Skills:



- Demonstrated competency in developing efficient and effective solutions to complex business problems.

- Excellent skills in defining business requirements with an appreciation for process and technical constraints and opportunities.

- Skilled in the use of modeling and requirements management tools; Use Cases and UML; OOAD; (Rational; Enterprise Architect)

- Experience with multiple software development lifecycle methodologies (Iterative, Agile) and practices; proven flexibility and understanding of appropriateness of methods given project goals and dynamics.

- Proven success in facilitating requirements sessions with all levels of business and technology audiences.

- Demonstrated project management background/skills with experience organizing, planning and executing large-scale projects from vision thru implementation.

- Ability to analyze project needs and determine appropriate resources needed to meet objectives.

- Ability to identify and resolve complex issues.

- Previous experience in a developer and/or QA role desired.



Leadership:



- Strong leadership skills including facilitation, coaching and mentoring; ability to direct others.

- Ability to articulate a big picture view and translate into specific business analysis deliverables to be detailed by other BSA team members or on smaller scale projects ability to prepare required deliverables.

- Previous experience in a project manager or project lead is desired.



Communication:



- Exceptional verbal and written communication skills.

- Ability to express complex technical concepts in terms understandable by the business.

- Ability to express business needs, requirements and implications in terms understandable to technologists.



Team Work:



- Ability to work collaboratively with business representatives and apply business expertise to assure quality and accuracy in business analysis.

- Ability to plan, organize and facilitate effective working sessions to achieve desired outcomes.

- Demonstrated ability to build relationships with peers to achieve objectives; relationships with other departments to work as one team.



Personal Competencies:



- Must be seen as a team player that exhibits critical thinking and confidence and has credibility across the project team.

- Ability to comfortably interact with business operations and technology development teams.

- Results oriented; proven ability to translate and initiatives into action plans with required deliverables.

- Ability to identify areas for continuous improvement within the BSA role and make recommendations and/or implement.

- Exhibited high-performing levels of motivation, performance and personal integrity.

- Take advantage of opportunities to develop skills; pursue development opportunities both within and outside their business area.



This position requires travel.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Management,-Business-Systems-Analysis-Job-CT-06101/713669/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Management,-Business-Systems-Analysis-Job-CT-06101/713669/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS