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Job Title:

Travelers Business Insurance Systems TechDP Summer Intern 2010

Job ID:

791942

Location: CT-Hartford

Available Openings:

10



Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Consider several career possibilities in IT without having to make a long-term career commitment. Learn first-hand from Travelers Business Insurance management what it takes to lead and succeed in an industry that thrives on change. Develop skills that can lead to full-time opportunities in the years to come.



At Travelers within Business Insurance Information Technology (BI-IT), we have created an internship program that is unique in our industry. Travelers BI-IT Technical Development Program (TechDP) Internships enable individuals to use their talents, gain exposure to different areas within the division, and learn by doing real work in a highly technical business environment. BI-IT TechDP internships provide the opportunity to formally integrate academic knowledge with real-life experience, and explore career interests through productive and exciting work assignments.



The Travelers BI-IT Summer Internship Program typically runs for 10 to 12 weeks, beginning in late May and ending in early-August. Internships often are available in the following disciplines:

- Software Testing & Quality Assurance

- Application Development

- Database Management

- IT Architecture

- Operational and Production Support

- Business Analysis



Participants should be participating in an undergraduate degree in computer science, computer or electrical engineering, information technology, management information systems or mathematics with a minor in information technology. A minor in business administration is a plus.



Preferred Qualifications:

> Passion for technology and business

> Preferred GPA of 3.0 or greater

> Completion of 30-45 semester hours

> Motivation to succeed

> Strong verbal and written communication skills and analytical skills

> Extracurricular involvement

> Legally eligible to work in the United States



Locations

The program is offered in Hartford, CT and Saint Paul, MN



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Travelers-Business-Insurance-Systems-TechDP-Summer-Intern-2010-Job-CT-06101/678689/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Travelers-Business-Insurance-Systems-TechDP-Summer-Intern-2010-Job-CT-06101/678689/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

2VP, Claim Prod Dev&Strat ( Worker's Compensation Passthrough Customer Strategies)

Job ID:

791792

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



This role reports to the Vice President of Claim Worker's Compensation and is responsible for leading a Worker's Compensation Product team in the design, development and implementation of national worker's compensation pass-through customer strategies, best practices, quality management, policies and procedures, management of legislative and regulatory issues, TPA and RMD claim services, marketing, customer service and claim support.



Key Responsibilities:



Claim Strategy:

- Develop and direct worker's compensation claim pass-through customer strategies.

- Build relationships with internal business partners to develop and direct national strategies and business plans to increase sales and productivity, reduce expenses, and improve results and customer service.

- Develop organizational design and workflow strategies

- Lead quality assurance programs relative to Claim Worker's Compensation product delivery, file management, reserve adequacy, systems/ technological improvements and SAC compliance.



Claim Practices & Field Support:

- Monitor results on an ongoing basis and discuss product performance and improvement opportunities with business partners regularly. Develop and/or revise product strategies to meet business needs.

- Provide feedback to claim management regarding improvement needs and suggestions for claim professionals.

- Proactively stay abreast of industry and jurisdictional issues. Adjusting claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.

- Identify expectations for product, program and/or functional quality and develop quality management strategies to meet the business needs.

- Use economic, industry and competitor trends to drive business decisions.

- Partner with field management to develop and execute a financial management and control strategy to limit financial risk associated with claim costs.

- Provide process improvement consulting services for assigned business areas in order to increase productivity, reduce expenses, and improve claim results and service through efficient workflow, appropriate staffing, effective use of technology, and quality customer service.



Business Partner Support:

- Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.

- Share business initiatives with all appropriate business leaders/partners: risk control, SIU, Subro, etc to ensure appropriated stake holders are informed and engaged in the success of the enterprise.

- Share accountability with business partners to achieve and sustain quality results.



Requirements:



- College degree with a minimum of 10+ years Worker's Compensation claim, management and insurance experience.

- Accomplished leader with proven ability to effectively develop individual contributors and leaders

- Proven success in developing strong and productive business relationships

- Demonstrated remote management skills

- Advanced strategic thinker; expert level planning, delegation and execution skills

- Strong negotiation and influence abilities; can balance needs of multiple constituencies effectively.

- Some travel required

- Customer relationship management experience a plus



Other:

Proven ability to:

- shape the organization-s vision and values, and set and translate vision into realistic business strategies and align strategic support

- communicate a compelling vision

- initiate and lead change

- promote and champion enterprise culture; value success of other business lines

- communicate effectively

- attract, develop, retain and reward talent

- hold others accountable for their commitments; drive results; encourage others to achieve a standard of excellence; coach and track results.

- inspire and guide individuals and groups; lead by example; stimulate enthusiasm

- understand formal and informal organizational climate and culture; build and sustains strong networks; utilize chain of indirect Influence to build coalitions and gain support for initiatives and proposals; work with others toward shared goals.

- lead projects and apply project management skills



- Has emotional insight; able to influence others and build behind the scenes support for initiatives and proposals



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-2VP,-Claim-Prod-Dev&Strat-(-Worker's-Compensation-Passthrough-Customer-Strategies)-Job-CT-06101/667932/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-2VP,-Claim-Prod-Dev&Strat-(-Worker's-Compensation-Passthrough-Customer-Strategies)-Job-CT-06101/667932/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Quality Assurance Consultant - Business Intelligence, Business Analytics, Data Warehouse

Job ID:

792100

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



The Quality Assurance Consultant will lead the Quality Assurance effort for the Bond & FP IT Business Intelligence, Business Analytics, and Data Warehouse team. The Quality Assurance Consultant must have the following:

- Experience leading the Quality Assurance function on a Business Intelligence, Business Analytics, and Data Warehouse team.

- Experience performing Quality Assurance testing tasks throughout the entire software development life cycle. This includes test planning, test data and environments management, test execution, and test execution results reporting.

- Experience working with industry standard Quality Assurance methodologies and processes including quality gates, translating business requirements into test requirements, different types of testing phases, and defect management.

- Experience working with industry standard Quality Assurance artifacts including test work break down structures, test plans, test scenarios, test cases, test execution reporting, and test closures.

- Experience working with industry standard Quality Assurance tools including Quality Center, Quick Test Pro, and WinnRunner.

- Experience estimating Quality Assurance testing efforts.

- Experience supervising and mentoring Quality Assurance testing resources including onshore and offshore contract resources.

- Understanding of the entire software development life cycle and the ability to audit adherence to the life cycle.

- Experience synchronizing Quality Assurance testing activities with project schedules.

- Experience ensuring project stakeholders are informed of the tasks, benefits, and risks associated with Quality Assurance activities.

- Experience ensuring the right level of Quality Assurance testing is performed that provides adequate coverage of business requirements.

- Experience managing test results including collecting, analyzing, and reporting Quality Assurance metrics, status, and risks to project stakeholders.

- Demonstrated leadership capability and initiative.

- Excellent verbal and written communication skills.

- Demonstrated relationship management and partnering skills.

- Strong collaboration and teaming skills.

- Demonstrated commitment and executes with little guidance.

- Self starter who fills project gaps and takes ownership.

- Solutions oriented sense and finds the most efficient path to solve a task balancing the appropriate solution with a sense of urgency.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Quality-Assurance-Consultant-Business-Intelligence,-Business-Analytics,-Data-Wareho-Job-CT-06101/687466/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Quality-Assurance-Consultant-Business-Intelligence,-Business-Analytics,-Data-Wareho-Job-CT-06101/687466/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Policy Services Account Representative - Farmington, CT

Job ID:

792550

Location: CT-Farmington

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Responsible for providing large national account loss sensitive customers with strong customer service on rating/quoting, issuing and filing of multi-lines/ multi-state, countrywide loss sensitive policies and endorsements, non renewal/ cancellations/reinstatement processing, state and bureau filings, and processing posting notices. Analyze research, commuincate and disseminate pertinent information directly to internal and external customers. Loss Sensitive customer target base of the $1-$5 million accounts.



Demonstrates independent action and decision making while still relying on supervisor or peers for guidance. Is able to handle moderately complex accounts, meets production and quality standards on a consistent basis, and demonstrates expertise with the various rating methodologies and systems. May be able to handle some but not all commercial lines of business.



PRIMARY DUTIES:

Accurately issue quotes, policies, endorsements, cancellations, and non-renewals utilizing the various CL policy issuance systems; adhering to regulatory, compliant standards for loss sensitive accounts.



Communicate directly to risk managers, producers or insureds to issue posting notices, automobile filings, workers' compensation filings, and processes Department of Motor Vehicle reporting data. Resolve business issues, suspension notices, and clear criticisms that have potential financial impact to the company and the customers.



Prepare various automobile, general liability and workers' compensation State and Bureau filings. Independently communicate with the various Boards and State authorities and regulators to resolve Workers' Compensation criticisms and inquiries and endorse the policy contract accordingly.



Prepare and document uninsured and underinsured motorist offers/applications for producers/insureds for all states defined by regulatory requirements.



Communicate regularly with branch office Account Executives and Account Managers.



Based on licensing requirements, independently determine necessity of countersignature and non-resident licensing requirements and process required paperwork for producers to ensure the policy contract is legal.



Verify coverage on all policies for which normal retention period has passed, working with the archival storage unit in CL Insurance Operations.



Independently research utilizing multiple on-line systems and web-based applications.



Achieve established Quality Assurance and timeliness production performance goals.



WORK EXPERIENCE:

Large national accounts policy services experience required.

Proficiency with commercial lines Workers' Compensation required.

Solid knowledge of policy service operations.

Strong customer service orientation.

Ability to commuincate clearly.

Basic knowledge of agency and field operations.

Demonstrate ability to work in a team environment.

Technical computer skills in MS Word, Excel, PowerPoint, Internet and Outlook/email.



OTHER:

Customer Focus-Identifies customer's needs and takes appropriate action to meet those needs. Acts with a sense of urgency. Demonstrates a commitment to superior service

Builds strong relationships with customers, determines customer need/concern and identifies appropriate solutions.



Communication-Clearly expresses ideas, recommendations, etc., verbally and in writing.

Interacts effectively at different levels and with different audiences. Represents department and company in a positive and professional manner.



Interpersonal Skills- Manages own work and seeks help as necessary. Is flexible - adjusts to new situations and changing priorities. Works independently and in a team environment. Establishes and maintains effective work relationships. Ability to interpret and analyze data



Acts with Integrity- Ensures that all business decisions are sound, and balances the requirements of the company and the customer. Using ethical business practices, independently researches and utilizes appropriate resources to resolve issues.



Note: Position is located in Farmington, CT. There is ample free on-site parking, as well as an on-site gym. Conveniently located near I-84 and Route 9.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/FARMINGTON-Policy-Services-Account-Representative-Farmington,-CT-Job-CT-06030/720051/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/FARMINGTON-Policy-Services-Account-Representative-Farmington,-CT-Job-CT-06030/720051/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Senior Quality Assurance Consultant

Job ID:

792478

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Summary:

Experienced Senior Quality Assurance Consultant assigned to plan and execute testing of applications of diverse size and complexity from QA delivery through release. Utilizes knowledge and practical experience in planning and completing assigned tasks in an efficient and timely manner, with little or no guidance.



Primary Duties and Responsibilities:

-Test Planning: Responsible for planning functional and system level testing of small to large and complex applications within the Risk Control organization to validate business and technical requirements are met. This includes but is not limited to creating estimates, writing test strategies, test plans and test cases, and following up to get them reviewed and approved by the project team and matrix partners. Also partners with business owners and application analysts to develop a thorough understanding of the application or process to be tested.



-Test Execution: Responsible for test execution which includes test case execution, recording results and documenting defects. This also includes working with developers to reproduce problems and get them resolved in a timely and effective manner.



-Improvement: Identifies improvement opportunities that reduce defects in production and increase efficiency and quality.



-Communication: Establishes and maintains thorough and accurate documentation of work and communicates issues to QA leadership.



Education/Work Experience:

- 6+ years in Quality Assurance including hands on testing experience

- Bachelors degree in Computer Science or related discipline

- Experience with QA testing processes (QA test strategy, test plans, scripts, data strategies, etc.)

- Excellent QA/System testing discipline, understanding various phases and types of testing

- Experience with Mercury Quality Center test management tool or other comparable test management tools

- Demonstrated ability to assess existing testing processes and make improvements to achieve efficiencies

- Takes personal accountability for the results of the testing efforts produced by the organization

- Possesses strong technical skills/aptitude that can be applied to understand system specifications and translate these into comprehensive test strategies and functional test cases/scripts

- Ability to manage multiple streams of activity to achieve objectives

- Collaborative, team-oriented, results driven

- Experience with automated testing and automated testing tools (i.e. Quick Test Pro) preferred

- Experience with SQL and .NET a plus

- Experience with agile development a plus

- Experience with Risk Control a plus



Other



Technical Knowledge:

Quickly develops master level knowledge of the business that the assigned systems are supporting. Has full technical knowledge of all phases of applications systems analysis. Uses this understanding to develop appropriate and timely solutions to daily issues. Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge. Has thorough understanding of project staff roles and abilities



Business Knowledge & Partnership:

Creates an atmosphere where business partner's issues are dealt with professionally, and in a timely manner. Suggests solutions that make sense and optimize the value of systems resources. Communicates openly and effectively in a manner consistent with the audience. Recognizes the importance of superior quality in providing a competitive edge. Ensures that reports are precise, timely and accurate



Problem Solving & Decision Making:

Demonstrates sound analytical and diagnostic skills dealing with information that is available but must be further manipulated and with issues that are loosely defined. Once decisions are made, is able to follow and direct action to implement intended results. Breaks a problem down to manageable pieces and implements effective, timely solutions. Openly and directly confronts conflict until resolved. Optimizes the use of all available resources.



Team Orientation:

Builds relationships with peers to achieve objectives. Builds relationships with other departments to work as one team. Builds relationships to secure necessary resources not under his/her personal control. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest.



Leadership:

Supports a distinct business unit or several smaller functions. Reviews results with next level manager for clarification and direction before proceeding. Maintains effective partnerships across the department. Able to provide management with substantive input. Influences peers and project staff through an inclusive style and the recognition and acceptance of their abilities and knowledge.



Planning and Project Management:

Identifies project tasks that are most important and establishes a clear sense of priorities. Anticipates and effectively responds to changes in workload and resources.



Financial Awareness:

Has input to the budget process, understands and is responsible for cost-effective expense control of assigned projects. Readjusts resources and/or staff to avoid delays and inefficiencies, and prevent failure to achieve results. Responsible for important and confidential information.



Human Resource Management:

Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others. Demonstrates a capacity to recognize, value and respect differences across a diverse work force. Responsible for the accurate, timely assessment of the skills and contributions of assigned project staff. Responsible for transferring technical skills/business knowledge to others



NOTE: Job descriptions are not intended to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job, but are intended to accurately reflect principal job elements. Any reference to The Travelers Companies, Inc. does not in any way imply The Travelers Companies, Inc. will be the employer of any individual obtaining employment within The Travelers Companies, Inc.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Senior-Quality-Assurance-Consultant-Job-CT-06101/716332/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Senior-Quality-Assurance-Consultant-Job-CT-06101/716332/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS