http://careers.travelers.com/go/Connecticut-Risk-Control-Jobs/13892/ View Connecticut Risk Control Jobs at Travelers Wed, 10 Feb 2010 00:02:23 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Connecticut-Risk-Control-Jobs/13892/ 720
Job Title:

Major Case Specialist (Auto) Complex Claims

Job ID:

791925

Location: CT-Hartford

Available Openings:

3



Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex auto claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.



PRIMARY DUTIES:

Directly handle assigned severe and/or complex auto claims.

Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

Consult with Manager on use of Claim Coverage Counsel as needed.

Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.

Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.

Proactively review CFAs for adherence to quality standards and trend analysis.

Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.

Establish and maintain proper indemnity & expense reserves.

Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.

Recommend appropriate cases for discussion at roundtable.

Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.

Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.

Develop and employ creative resolution strategies.

Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.

Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.

Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

Track and control legal expenses to assure cost-effective resolution.

Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.

Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.

Appropriately deal with information that is considered personal and confidential.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

Share accountability with business partners to achieve and sustain quality results.

Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.

May assist underwriting business partners in marketing and account-contact efforts.

May participate in periodic file quality reviews.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience.



WORK EXPERIENCE:

10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex auto liability claims preferred.

Extensive working level knowledge and skill in various business line products

Excellent negotiation and customer service skills

Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.

Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

Able to make independent decisions on most assigned cases without involvement of supervisor.

Openness to the ideas and expertise of others actively solicits input and shares ideas.

Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Demonstrated strong coaching, influence and persuasion skills.

Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise

Can adapt to and support cultural change

Strong technology aptitude; ability to use business technology tools to effect



CERTIFICATES/DEGREES:

State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.



OTHER:

Leading the Business:

Drive Results

Leads Change

Executes Business Strategy



Leading Others:

Attract Top Talent

Maximize Individual Performance

Holds Others Accountable

Aligns Rewards

Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence

Demonstrates Self-Awareness-initiative and accountability

Applies Critical Thinking

Communicates Effectively & Influences Others

Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Major-Case-Specialist-(Auto)-Complex-Claims-Job-CT-06101/677672/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Major-Case-Specialist-(Auto)-Complex-Claims-Job-CT-06101/677672/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

2VP, Claim Prod Dev&Strat (Worker's Compensation Guaranteed Cost Customer Strategies)

Job ID:

791796

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



This role reports to the Vice President of Claim Worker's Compensation and is responsible for leading a Worker's Compensation Product team in the design, development and implementation of national worker's compensation Guaranteed Cost customer strategies, product innovation, operating reviews, management of legislative and regulatory issues, IT queue, management information, competitive analysis, customer service and claim support.



Key Responsibilities:



Claim Strategy:

- Develop and direct worker's compensation claim guaranteed cost customer strategies.

- Build relationships with internal business partners to develop and direct national strategies and business plans to increase sales and productivity, reduce expenses, and improve results and customer service.

- Develop organizational design and workflow strategies



Claim Practices & Field Support:

- Monitor results on an ongoing basis and discuss product performance and improvement opportunities with business partners regularly. Develop and/or revise product strategies to meet business needs.

- Provide feedback to claim management regarding improvement needs and suggestions for claim professionals.

- Proactively stay abreast of industry and jurisdictional issues. Adjusting claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.

- Use economic, industry and competitor trends to drive business decisions.

- Partner with field management to develop and execute a financial management and control strategy to limit financial risk associated with claim costs.

- Partner with business management to oversee the review and monitoring of financial and qualitative operating results.

- Provide process improvement consulting services for assigned business areas in order to increase productivity, reduce expenses, and improve claim results and service through efficient workflow, appropriate staffing, effective use of technology, and quality customer service.

- Oversee the investigation of new technology and the application for improving business process and increasing productivity.

- Direct systems and workflow initiatives in support of business process, service improvement, and cost effectiveness.



Business Partner Support:

- Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.

- Share business initiatives with all appropriate business leaders/partners: risk control, SIU, Subro, etc to ensure appropriated stake holders are informed and engaged in the success of the enterprise.

- Share accountability with business partners to achieve and sustain quality results.



Requirements:



- College degree with a minimum of 10+ years Worker's Compensation claim, management and insurance experience.

- Accomplished leader with proven ability to effectively develop individual contributors and leaders

- Proven success in developing strong and productive business relationships

- Demonstrated remote management skills

- Advanced strategic thinker; expert level planning, delegation and execution skills

- Strong negotiation and influence abilities; can balance needs of multiple constituencies effectively.

- Some travel required

- Customer relationship management experience a plus



Other:

- Proven ability to:

- shape the organization's vision and values, and set and translate vision into realistic business strategies and align strategic support

- communicate a compelling vision

- initiate and lead change

- promote and champion enterprise culture; value success of other business lines

- communicate effectively

- attract, develop, retain and reward talent

- hold others accountable for their commitments; drive results; encourage others to achieve a standard of excellence; coach and track results.

- inspire and guide individuals and groups; lead by example; stimulate enthusiasm

- understand formal and informal organizational climate and culture; build and sustains strong networks; utilize chain of indirect Influence to build coalitions and gain support for initiatives and proposals; work with others toward shared goals.

- lead projects and apply project management skills

- Has emotional insight; able to influence others and build `behind the scenes support for initiatives and proposals

- Proven experience leading management information and information technology initiatives from a business perspective



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-2VP,-Claim-Prod-Dev&Strat-(Worker's-Compensation-Guaranteed-Cost-Customer-Strategies)-Job-CT-06101/668553/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-2VP,-Claim-Prod-Dev&Strat-(Worker's-Compensation-Guaranteed-Cost-Customer-Strategies)-Job-CT-06101/668553/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

2VP, Claim Prod Dev&Strat ( Worker's Compensation Passthrough Customer Strategies)

Job ID:

791792

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



This role reports to the Vice President of Claim Worker's Compensation and is responsible for leading a Worker's Compensation Product team in the design, development and implementation of national worker's compensation pass-through customer strategies, best practices, quality management, policies and procedures, management of legislative and regulatory issues, TPA and RMD claim services, marketing, customer service and claim support.



Key Responsibilities:



Claim Strategy:

- Develop and direct worker's compensation claim pass-through customer strategies.

- Build relationships with internal business partners to develop and direct national strategies and business plans to increase sales and productivity, reduce expenses, and improve results and customer service.

- Develop organizational design and workflow strategies

- Lead quality assurance programs relative to Claim Worker's Compensation product delivery, file management, reserve adequacy, systems/ technological improvements and SAC compliance.



Claim Practices & Field Support:

- Monitor results on an ongoing basis and discuss product performance and improvement opportunities with business partners regularly. Develop and/or revise product strategies to meet business needs.

- Provide feedback to claim management regarding improvement needs and suggestions for claim professionals.

- Proactively stay abreast of industry and jurisdictional issues. Adjusting claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.

- Identify expectations for product, program and/or functional quality and develop quality management strategies to meet the business needs.

- Use economic, industry and competitor trends to drive business decisions.

- Partner with field management to develop and execute a financial management and control strategy to limit financial risk associated with claim costs.

- Provide process improvement consulting services for assigned business areas in order to increase productivity, reduce expenses, and improve claim results and service through efficient workflow, appropriate staffing, effective use of technology, and quality customer service.



Business Partner Support:

- Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.

- Share business initiatives with all appropriate business leaders/partners: risk control, SIU, Subro, etc to ensure appropriated stake holders are informed and engaged in the success of the enterprise.

- Share accountability with business partners to achieve and sustain quality results.



Requirements:



- College degree with a minimum of 10+ years Worker's Compensation claim, management and insurance experience.

- Accomplished leader with proven ability to effectively develop individual contributors and leaders

- Proven success in developing strong and productive business relationships

- Demonstrated remote management skills

- Advanced strategic thinker; expert level planning, delegation and execution skills

- Strong negotiation and influence abilities; can balance needs of multiple constituencies effectively.

- Some travel required

- Customer relationship management experience a plus



Other:

Proven ability to:

- shape the organization-s vision and values, and set and translate vision into realistic business strategies and align strategic support

- communicate a compelling vision

- initiate and lead change

- promote and champion enterprise culture; value success of other business lines

- communicate effectively

- attract, develop, retain and reward talent

- hold others accountable for their commitments; drive results; encourage others to achieve a standard of excellence; coach and track results.

- inspire and guide individuals and groups; lead by example; stimulate enthusiasm

- understand formal and informal organizational climate and culture; build and sustains strong networks; utilize chain of indirect Influence to build coalitions and gain support for initiatives and proposals; work with others toward shared goals.

- lead projects and apply project management skills



- Has emotional insight; able to influence others and build behind the scenes support for initiatives and proposals



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-2VP,-Claim-Prod-Dev&Strat-(-Worker's-Compensation-Passthrough-Customer-Strategies)-Job-CT-06101/667932/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-2VP,-Claim-Prod-Dev&Strat-(-Worker's-Compensation-Passthrough-Customer-Strategies)-Job-CT-06101/667932/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Major Case Specialist

Job ID:

790335

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.



PRIMARY DUTIES:

Directly handle assigned severe and/or complex claims.

Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

Consult with Manager on use of Claim Coverage Counsel as needed.

Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.

Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.

Proactively review CFAs for adherence to quality standards and trend analysis.

Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.

Establish and maintain proper indemnity & expense reserves.

Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.

Recommend appropriate cases for discussion at roundtable.

Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.

Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.

Develop and employ creative resolution strategies.

Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.

Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.

Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

Track and control legal expenses to assure cost-effective resolution.

Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.

Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.

Appropriately deal with information that is considered personal and confidential.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

Share accountability with business partners to achieve and sustain quality results.

Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.

May assist underwriting business partners in marketing and account-contact efforts.

May participate in periodic file quality reviews.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience.



WORK EXPERIENCE:

10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.

Extensive working level knowledge and skill in various business line products

Excellent negotiation and customer service skills

Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.

Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

Able to make independent decisions on most assigned cases without involvement of supervisor.

Openness to the ideas and expertise of others actively solicits input and shares ideas.

Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Demonstrated strong coaching, influence and persuasion skills.

Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise

Can adapt to and support cultural change

Strong technology aptitude; ability to use business technology tools to effect



CERTIFICATES/DEGREES:

State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.



OTHER:

Leading the Business:

Drive Results

Leads Change

Executes Business Strategy



Leading Others:

Attract Top Talent

Maximize Individual Performance

Holds Others Accountable

Aligns Rewards

Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence

Demonstrates Self-Awareness-initiative and accountability

Applies Critical Thinking

Communicates Effectively & Influences Others

Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559716/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559716/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Business Development & Research Consultant, Middle Market

Job ID:

792569

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

As a member of the Home Office Middle Market Business Development Team, work with the VP of Business Development and the Business Development Directors in the Field to increase business distribution by researching information, identifying trends, creating metrics, and evaluating solutions that will lead to help staff be more effective at the point of sale and lead to increased market share. Conduct market research to identify, analyze, and evaluate markets, products, and/or services.



PRIMARY DUTIES:

- In conjunction with the VP of Middle Market Business Development and the Director of Sales, assess current level of performance in each region and create development/action plans for underperforming areas based on the creation and regular review of a consistent set of metrics to drive distribution expansion.



- Act as a liaison to the Middle Market Marketing and Communications group to ensure impactful messaging across the Middle. Will act as the -point of contact- for Marketing Leads across the Middle Market Business Units. Will ensure alignment of marketing materials and messages with key business initiatives and business plans.



- Understand Agent needs and desire around information accessibility, technology, and usability, and will work on recommendations and solutions. Will coordinate Web based materials across the Middle Market Business Units with the Business Development Directors.



- Extend focus and visibility on production sources outside of the Top 10. Create and analyze information and reports on agency segmentation. Review performance diagnostics on the agency plant and look for trends. Develop distribution strategies for aggregators.

May make recommendations, based on the identification of trends, on how our Middle Market Field staff can be more effective at the point of sale.



- Improve the organization-s competitive intelligence capabilities and use of competitive information. On a quarterly basis, compile information on our National and Regional competitors. Extract or summarize information that will make Account Executives more effective at the point of sale.. Help Regional resources develop or access information on competitors in order to increase our competitive edge.



- Helps lead the strategic analysis of the marketplace and monitors industry changes, trends and competitive movements so that field based staff can capitalize on new business opportunities.



- In conjunction with the Industry Managers and Product Development group, develop metrics on the effectiveness of product launches. Additionally, conduct research on longer term economic trends to help inform the development of future product offerings.



- Assists with the development and sharing of Business Development best practices across the Middle Market Businesses.



- Acts as a -point of contact- for Claim and Risk Control.



EDUCATION/COURSE OF STUDY:

College degree or equivalent.



WORK EXPERIENCE:

Needs a solid understanding of the insurance industry



Three or more years related marketing, research preferred.



Sales experience in the insurance industry and underwriting experience preferred.



OTHER:

Maintains thorough knowledge of underwriting and business development process. Excellent research and analytical skills required. Possesses strong leadership, presentation, and communication (written and oral) skills



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Business-Development-&-Research-Consultant,-Middle-Market-Job-CT-06101/721175/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Business-Development-&-Research-Consultant,-Middle-Market-Job-CT-06101/721175/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Boiler & Machinery Risk Control Multiple Locations in USA

Job ID:

791015

Location: CT-Hartford;GA-Alpharetta;IL-Chicago

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Report to Risk Control Boiler & Machinery Field Manager. Deliver quality and timely risk control service to internal and external customers in the assigned territory. Work closely with Boiler and Machinery underwriting and claim groups, in support of making informed decisions to maximize profit and growth. Works on complex risks, understands and evaluates Boiler and Machinery coverage, extended coverage, and generally has 10 plus years of Boiler and Machinery consulting experience. May assume marketing and account management responsibilities.



Capable of providing risk assessments and claim investigations in some of the `Special Risk- categories.



PRIMARY DUTIES:

Perform loss control surveys, identify key objects, evaluate exposures and controls, develop meaningful loss estimates, and communicate findings to business partners. Apply critical thinking to determine adequacy of control, likelihood and magnitude of loss, and overall insurability.



Promptly investigate claims as requested by the claim department. Evaluate elements of the accident, extent of damage, damage verification, invoice review, and cause of loss. Identify external factors that may have contributed to the loss, and opportunities for subrogation. Effectively communicate, document, and report findings.



Conduct boiler and pressure inspections in accordance with jurisdictional rules by performing thorough examinations, identifying hazardous conditions, applying appropriate codes and standards, recommending corrective action, and submitting required reports. Explain to customer how these recommendations impact their business, and appropriate courses of action.



Build and maintain productive relationships with underwriting and service teams assigned to support the business, with the broker/agent community, with claim, and with clients.



Serve in the Account Consultant role for a designated local account, agent, or broker. Manage the relationship to ensure service needs are met. Participate in marketing calls, conduct presentations to sell risk control and its services. Assist in the development and delivery of training seminars.



Manage workload within an assigned territory by utilizing all available resources. Take ownership of the territory and effectively prioritize, plan, and schedule work. Utilize technology resources for maximum efficiency. Respond to customer requests in a timely and professional manner.



Provide mentoring and training to junior risk control consultants, account executives, claim representatives, agents, brokers, and jurisdictions. Conduct co-surveys to further develop and strengthen staff and relationships. When possible, serve on jurisdictional Boiler Boards and/or Task Force Teams to provide technical expertise to the industry.



CERTIFICATES/DEGREES:

National Board Commission



OTHER:

Perform all tasks in strict accordance with The Travelers Boiler & Machinery Safety Program.



Note: In performing the duties required of the position, incumbent may be exposed to:

- Extreme temperatures and humidity

- Soot, dust, dirt and/or sludge

- High noise levels

- Asbestos and/or other toxic elements

- May be required to be around moving, hot, cold, pressurized and/or

- Electrically energized equipment



In performing the functions of the position, the incumbent may be required to:

- Climb, balance, maneuver, at high levels and in dark places

- Walk on uneven surfaces

- Climb through tight openings

- Work in confined spaces



Communication

Clearly expresses ideas, recommendations, etc. in writing.

Influences others to take action on recommendations, obtains consistent by-in.

Shares information and maintains confidentiality

Listens effectively



Technical Skills

Has mastered Risk Control computer systems applications relevant for their area

Handles assignments up to the level requiring RSC or Specialist

Handles most complex surveys in territory



Customer Service/Marketing

Identifies customer needs and takes appropriate action to meet those needs.

Act with a sense of urgency.

Builds credibility with internal and external customers

Creates customer satisfaction by demonstrating the value of inspection and/or risk control services



Resource Management

Continually assesses workload in light of business priorities; directs own efforts accordingly

Identifies methods for improving personal productivity

Understands when it is appropriate to bring in technical expertise of our specialists.



We require certification from the National Board of Boiler and Pressure Vessels Inspectors



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/,-Boiler-&-Machinery-Risk-Control-Multiple-Locations-in-USA-Job-MU/702907/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/,-Boiler-&-Machinery-Risk-Control-Multiple-Locations-in-USA-Job-MU/702907/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Construction VP, Commercial Product Development-with Expertise in the Casualty Business Lines

Job ID:

792535

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



The VP Product Development reports to Chief Underwriting Officer of Construction. Responsible and accountable for strategic and operational activities associated with developing new products, program management, marketing, communications and related training. The VP Product Development will also be responsible for the strategic management of all lines of business. In this capacity, ensures that results for each product, program and/or service support overall profitability, growth and retention of Construction and are consistent with all related underwriting initiatives.



PRIMARY DUTIES:



Manage and lead a team of on site and off site product management and line of business managers.



Work closely with field management, underwriting and actuarial to develop long and short term strategies which maximize Construction results.



Responsible for profit / loss and growth of Construction Plus and Industry Edge programs. Effectively monitor product results and take corrective action as necessary.



Direct training on Construction products and line of business tools to the field staff to increase their awareness and use of the products and tools.



Develop and maintain effective relationships with internal resources (eg. Risk Control, Claim, Operations) to ensure delivery of all related services to Construction clients.



Coordinate the building of a cross sell culture especially with our Inland Marine and Construction Surety units.



Provide key connection with the Middle Market Business Development Directors to ensure Construction takes full advantage of the Middle Market capabilities.



Manage the development of marketing materials and the advertising budget.



COMMUNICATION SKILLS:

Clearly articulates ideas in a concise manner.

Listens to and understands what others are saying.

Knows how to express ideas within a marketing environment.



LEADERSHIP:

Strong strategic thinker and decision-maker.

Consistently sets clear direction by defining goals and priorities.

Develops trust through demonstrated integrity.

Establishes and maintains an environment that encourages everyone to act in the best interest of the company.

Demonstrates the ability to appropriately influence behaviors.

Energizes others to achieve the highest standards.



PRODUCT DEVELOPMENT:

Recognizes opportunities to exploit and penetrate new markets.

Identifies customer needs and takes appropriate action to meet those needs.

Takes intelligent risks.

Strong knowledge of competitive market conditions.



BUSINESS KNOWLEDGE:

Clearly demonstrates specific knowledge requirements as defined by CL Product Development and Underwriting.

Strong understanding of products, financials, objective and service requirements.

Knows how to get things done.



UNDERWRITING AND MARKETING:

Takes advantage of all critical opportunities to increase market share.

Clearly understands financial implications as they relate to Construction Products



FINANCIAL:

Solid understanding of business objectives to drive bottom-line results.

Acts in a decisive manner to achieve appropriate results.



CUSTOMER FOCUS:

Identifies customer needs and takes appropriate action to meet those needs.

Acts with a sense of urgency.

Strong knowledge of competitor market conditions and ability to react accordingly.



TEAMWORK:

Establishes strong coalitions and networks both within and outside of the organization and company.

Works with all levels and can easily build new relationships.



SELF MANAGEMENT:

Takes responsibility for decisions and actions.

Manages own work, performance and development.

Understands the business and responds to all related issues, concerns and problems.



MANAGEMENT:

Takes direct responsibility for decisions and actions of others.

Directs the work of others.

Encourages an ownership environment.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Construction-VP,-Commercial-Product-Development-with-Expertise-in-the-Casualty-Busine-Job-CT-06101/719363/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Construction-VP,-Commercial-Product-Development-with-Expertise-in-the-Casualty-Busine-Job-CT-06101/719363/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Complex Claim Specialist, 2VP General Liability (Public Entity)

Job ID:

792072

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and resolve the company's most severe and/or complex public entity claims, in multiple jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serve as a contact and technical resource to the field and our business partners.

Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

This may include a specific assignment as a severity management resource to one or more field offices.



PRIMARY DUTIES:

- Directly handle the Company's most severe and complex public entity claims

- Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

- Consult with Manager on use of Claim Coverage Counsel as needed.

- Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.

- Actively engage in the identification, selection and direction of appropriate internal and./or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants and fire or fraud investigators and other experts.

- Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

- Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.

- Establish and maintain proper indemnity & expense reserves.

- Provide guidance to underwriting business partners with res accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.

- Recommend appropriate cases for discussion at roundtable.

- Attend and or present at roundtables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

- Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.

- Apply the Company-s claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.

- Develop and employ creative resolution strategies.

- Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

- Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

- Actively participate in periodic file quality reviews.

- Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution

- Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.

- Track and control legal expenses to assure cost-effective resolution

- Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.

- Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

- Closely monitor independent counsel to ensure quality product.

- Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

- Appropriately deal with information that is considered personal and confidential.

- Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers

- Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

- Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

- Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

- Obtain and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.

- Assist underwriting business partners in marketing and account-contact



Field Severity Support: Some Complex Claim Specialists may be responsible for all or some of the following:

- Collaborate with field severity units in the management and evaluation of some of the Company's severe and complex liability public entity claims by providing claim handling guidance, recommendations and strategies to Field Product Line Managers, Unit Managers, and Major Case Specialists, for timely, cost effective resolution of liability major cases.

- Actively participate in the coverage, liability and damages analysis and development of creative resolution strategy for severity cases handled in the field. Assist in the recognition of available defenses to contain loss payout and setting of appropriate reserves.

- Regularly and actively participate in field severity roundtables to share expertise and recommendations in all aspects of severe claim management.

- Collaborate with the severity unit in compliance with company claim policies, procedures, practices and standards for the handling of cases that meet the Critical Claim referral guidelines

- Provide mentoring or training as request by field severity management.

- Ensure that the right resources are being applied to each claim to achieve the best result at the most optimal cost.



EDUCATION/COURSE OF STUDY:

- College degree preferred or equivalent business experience.



WORK EXPERIENCE:

- 10+ years public entity liability claim handling experience with 5-10 years experience handling serious injury and complex liability claims preferred (casualty claim operations environment determining coverage, liability, investigation, research, evaluation, negotiation and settlement) OR 5+ years experience as an attorney handling public entity complex liability claims.



OTHER:

- Position requires a proficiency in oral and written communications.

- Advanced communications skills are required to understand, interpret and convey highly technical information in simple terms to others.

- Thorough understanding of product lines, objectives of claim management, and legal theory issues involving claim resolution. Familiarity with commercial lines/personal lines products, policy language, exclusions, ISO forms, effective claims handling practices.

- Extensive experience handling large exposure and/or complex liability claims

- Familiarity with commercial lines products, policy language, exclusions, ISO forms, effective claims handling practices.

- Thorough understanding of the litigation process, relevant case and statutory law.

Ability to recognize, analyze and advise on complex coverage, liability and damage issues.

- Expert written and verbal communication skills to understand, synthesize, interpret and convey complex data.



- Create and manage positive working relationships with business and marketing partners.

- Ability to analyze and effectively respond to human resource issues.

Utilize technology as a strategic tool.

- Ability to make independent decisions up to $1,000,000 without involvement of supervisor.



Competencies:



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy



Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence:

- Demonstrates Self-Awareness-initiative and accountability

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Complex-Claim-Specialist,-2VP-General-Liability-(Public-Entity)-Job-CT-06101/684410/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Complex-Claim-Specialist,-2VP-General-Liability-(Public-Entity)-Job-CT-06101/684410/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Complex Claim Specialist, 2VP - General Liability (Core)

Job ID:

792073

Location: CT-Hartford

Available Openings:

2



Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and resolve the company's most severe and/or complex claims, in multiple jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serve as a contact and technical resource to the field and our business partners.

Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

This may include a specific assignment as a severity management resource to one or more field offices.



PRIMARY DUTIES:

- Directly handle the Company's most severe and complex claims

- Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

- Consult with Manager on use of Claim Coverage Counsel as needed.

- Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.

- Actively engage in the identification, selection and direction of appropriate internal and./or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants and fire or fraud investigators and other experts.

- Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

- Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.

- Establish and maintain proper indemnity & expense reserves.

- Provide guidance to underwriting business partners with res accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.

- Recommend appropriate cases for discussion at roundtable.

- Attend and or present at roundtables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

- Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.

- Apply the Company-s claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.

- Develop and employ creative resolution strategies.

- Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

- Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

- Actively participate in periodic file quality reviews.

- Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution

- Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.

- Track and control legal expenses to assure cost-effective resolution

- Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.

- Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

- Closely monitor independent counsel to ensure quality product.

- Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

- Appropriately deal with information that is considered personal and confidential.

- Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers

- Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

- Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

- Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

- Obtain and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.

- Assist underwriting business partners in marketing and account-contact



Field Severity Support: Some Complex Claim Specialists may be responsible for all or some of the following:

- Collaborate with field severity units in the management and evaluation of some of the Company's severe and complex liability claims by providing claim handling guidance, recommendations and strategies to Field Product Line Managers, Unit Managers, and Major Case Specialists, for timely, cost effective resolution of liability major cases.

- Actively participate in the coverage, liability and damages analysis and development of creative resolution strategy for severity cases handled in the field. Assist in the recognition of available defenses to contain loss payout and setting of appropriate reserves.

- Regularly and actively participate in field severity roundtables to share expertise and recommendations in all aspects of severe claim management.

- Collaborate with the severity unit in compliance with company claim policies, procedures, practices and standards for the handling of cases that meet the Critical Claim referral guidelines

- Provide mentoring or training as request by field severity management.

- Ensure that the right resources are being applied to each claim to achieve the best result at the most optimal cost.



EDUCATION/COURSE OF STUDY:

- College degree preferred or equivalent business experience.



WORK EXPERIENCE:

- 10+ years- liability claim handling experience with 5-10 years experience handling serious injury and complex liability claims preferred (casualty claim operations environment determining coverage, liability, investigation, research, evaluation, negotiation and settlement).



OTHER:

- Position requires a proficiency in oral and written communications.

- Advanced communications skills are required to understand, interpret and convey highly technical information in simple terms to others.

- Thorough understanding of product lines, objectives of claim management, and legal theory issues involving claim resolution. Familiarity with commercial lines/personal lines products, policy language, exclusions, ISO forms, effective claims handling practices.

- Extensive experience handling large exposure and/or complex liability claims

- Familiarity with commercial lines products, policy language, exclusions, ISO forms, effective claims handling practices.

- Thorough understanding of the litigation process, relevant case and statutory law.

Ability to recognize, analyze and advise on complex coverage, liability and damage issues.

- Expert written and verbal communication skills to understand, synthesize, interpret and convey complex data.



- Create and manage positive working relationships with business and marketing partners.

- Ability to analyze and effectively respond to human resource issues.

Utilize technology as a strategic tool.

- Ability to make independent decisions up to $1,000,000 without involvement of supervisor.



Competencies:



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy



Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence:

- Demonstrates Self-Awareness-initiative and accountability

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Complex-Claim-Specialist,-2VP-General-Liability-(Core)-Job-CT-06101/684411/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Complex-Claim-Specialist,-2VP-General-Liability-(Core)-Job-CT-06101/684411/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Major Case Specialist (General Liability)

Job ID:

792041

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.



PRIMARY DUTIES:

Directly handle assigned severe and/or complex claims.

Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

Consult with Manager on use of Claim Coverage Counsel as needed.

Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.

Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.

Proactively review CFAs for adherence to quality standards and trend analysis.

Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.

Establish and maintain proper indemnity & expense reserves.

Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.

Recommend appropriate cases for discussion at roundtable.

Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.

Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.

Develop and employ creative resolution strategies.

Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.

Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.

Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

Track and control legal expenses to assure cost-effective resolution.

Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.

Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.

Appropriately deal with information that is considered personal and confidential.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

Share accountability with business partners to achieve and sustain quality results.

Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.

May assist underwriting business partners in marketing and account-contact efforts.

May participate in periodic file quality reviews.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience.



WORK EXPERIENCE:

10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.

Extensive working level knowledge and skill in various business line products

Excellent negotiation and customer service skills

Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.

Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

Able to make independent decisions on most assigned cases without involvement of supervisor.

Openness to the ideas and expertise of others actively solicits input and shares ideas.

Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Demonstrated strong coaching, influence and persuasion skills.

Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise

Can adapt to and support cultural change

Strong technology aptitude; ability to use business technology tools to effect



CERTIFICATES/DEGREES:

State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.



OTHER:

Leading the Business:

Drive Results

Leads Change

Executes Business Strategy



Leading Others:

Attract Top Talent

Maximize Individual Performance

Holds Others Accountable

Aligns Rewards

Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence

Demonstrates Self-Awareness-initiative and accountability

Applies Critical Thinking

Communicates Effectively & Influences Others

Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Major-Case-Specialist-(General-Liability)-Job-CT-06101/683743/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Major-Case-Specialist-(General-Liability)-Job-CT-06101/683743/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS