http://careers.travelers.com/go/Claims-Jobs/16596/ View Claims Jobs at Travelers Wed, 10 Feb 2010 00:02:54 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Claims-Jobs/16596/ 720
Job Title:

Return to Work Case Manager

Job ID:

783608

Location: IN-Indianapolis

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Manage all accepted lost time claims, except specified serious injuries or complex claims that cannot be resolved within approximately 7 months.



PRIMARY DUTIES:

Perform telephonic case management of Workers Compensation claims that are assigned.

Contact injured worker, employer and medical providers in a timely manner to gather relevant info to assist in the investigation and evaluation of the claim. Manage to conclusion all lost time claims with 6 months duration or less. .

Manage files with an emphasis on file quality (including timely contact and proper documentation), maximizing internal resources, and achieving a positive end result by returning injured party to work.

Aggressively pursue claim resolution opportunities.

Build strong partnership with our internal nurse resources (Medical Case Manager) in order to integrate the delivery of medical services to the injured worker.

Identify claim issues as they arise, and take appropriate steps to resolve them or refer them to the Unit Manager for reassignment.

Establish appropriate reserves to reflect claim exposure.



EDUCATION/COURSE OF STUDY:

College degree is preferred.



WORK EXPERIENCE:

Workers Compensation claim handling experience (2-5 years) including investigations skills, resolution skills, evaluation, negotiation and reserving skills



OTHER:

Complete understanding of all policy, coverage and endorsement implications, and AOE/COE issues

Technical and jurisdictional and case law knowledge.



File Management

Technical

Customer Focus/ Communication

Relationship Management

Technology



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/Indianapolis-Return-to-Work-Case-Manager-Job-IN-46201/209498/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/Indianapolis-Return-to-Work-Case-Manager-Job-IN-46201/209498/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Claim Rep, Liability

Job ID:

784485

Location: IN-Indianapolis

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and settle assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.



PRIMARY DUTIES:

Timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. Consult with Unit Manager on use of Claim Coverage Counsel.

Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.

Identify resources for specific activities required to properly investigate claims such as outside claim representatives, nurse consultants, and fire or fraud investigators and to other experts. Request through Unit Manager and coordinate the results of their efforts and findings.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Keeps effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure, and establish proper indemnity & expense reserves. Utilize evaluation documentation tools in accordance with department guidelines.

Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution

May manage litigated claims. Develop litigation plan with staff or panel counsel, track and control legal expenses. Assure cost-effective resolution.

Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Maintain claim files, have an effective diary system, and document claim file activities in accordance with established procedures.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases based on severity protocols to be referred to next level claim handler or Major Case Unit and refer on a timely basis.

Appropriately deal with information that is considered personal and confidential.

Compliance with Claim Department's Best Practices.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.



Handles minor or simple litigation

Manage litigation expenses and payout, important for development



EDUCATION/COURSE OF STUDY:

College degree preferred, 1-3 years general liability claims handling to include bodily injury.



CERTIFICATES/DEGREES:

State license where applicable & continuing education



OTHER:

Advanced level knowledge and skill in claims and litigation.

Basic working level knowledge and skill in various business line products.

Strong negotiation and customer service skills



File management

Technical skills

Customer focus/communication

Relationship Management

Technology



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/Indianapolis-Claim-Rep,-Liability-Job-IN-46201/218973/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/Indianapolis-Claim-Rep,-Liability-Job-IN-46201/218973/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Certified Professional Coder

Job ID:

787954

Location: NY-Buffalo

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



***This job requisition is used for continuous recruitment and may not reflect an open position at this time.



Summary



Determines payment owed on largest, most complex First Party Medical medical bills.

Provides Service Center staff with expert technical support for issues related to fee schedules, state rules, clinical and billing edits, and contract rules.



Primary Duties & Responsibilities



The First Party Medical Bill Management system electronically routes exceptional bills to MRT work queue. Bills are exceptional due to risk, large dollar amounts, and bill complexity.

Process First Party Medical bills routed by system:

Review High Level Evaluation and Management (E&M) Bills to determine if coded appropriately.



Apply rules to exception bills that the computer system can not determine.

Review bills that the system has identified as potential billing duplicates.

Review and reprise large hospital itemized bills.

Apply payment policy rules to medical supplies and medicine.

Review the reports on complex surgery and determine the appropriate amount owed.



Education/Work Experience



4 year college degree preferred

Knowledge of AMA, CPT, HCPC and medical terminology



Maintain Coding Certification and membership in either American Academy of Professional Coders (AAPC) or American Health Information Management Association (AHIMA).



Other



Cognitive and computational skill.

Ability to process high volumes accurately



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/Buffalo-Medical-Bill-Analyst-Job-NY-14201/418829/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/Buffalo-Medical-Bill-Analyst-Job-NY-14201/418829/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Commercial Insurance Property Technical Specialist- Glenwood Springs, Aspen and Vale, CO

Job ID:

788804

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Opening for Aspen, Vale and Glenwood Springs, CO area.



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.



PRIMARY DUTIES:

Handle 1st party Property claims of medium to high severity and complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Act as a technical resource for Claim Representatives.

Perform administrative functions such as expense accounts, time off reporting, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

5+ years PL or CL Property claim handling experience.



CERTIFICATES/DEGREES:

Completion of claim handling training program.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Knowledge of construction, estimating and estimating system (Exactimate preferred)

Must display solid verbal and written communications skills.

Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/Greenwood-Village-Technical-Specialist,-Property-Job-CO-80110/461337/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/Greenwood-Village-Technical-Specialist,-Property-Job-CO-80110/461337/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Senior Technical Specialist, Auto Liability

Job ID:

789774

Location: OH-Independence

Available Openings:

2



Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Summary



Investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contact, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serve as a contact and technical resource to the field and our business partners.



Primary Duties and Responsibilities



Directly handle assigned severe claims.

Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

Consult with Manager on use of Claim Coverage Counsel as needed.

Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.

Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.

Proactively review CFAs for adherence to quality standards and trend analysis.

Utilize diary management to ensure that all claims are handled timely. At required time intervals, evaluate liability & and ensure damages exposure.

Establish and maintain proper indemnity & expense reserves.

Recommend appropriate cases for discussion at roundtable.

Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.

Apply the Company-s claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance,

Develop and employ creative resolution strategies.

Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.

Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.

Apply litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

Track and control legal expenses to assure cost-effective resolution.

Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.

Appropriately deal with information that is considered personal and confidential.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

Share accountability with business partners to achieve and sustain quality results.

Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.



Education / Work Experience



College degree or equivalent in business experience preferred Substantial experience in claim operations, 5-10 yrs.

Comprehensive working level knowledge and skill in various business line products

Strong negotiation and customer service skills

Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.

Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

Able to make independent decisions on most assigned cases without involvement of supervisor.

Openness to the ideas and expertise of others actively solicits input and shares ideas.

Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Demonstrated coaching, influence and persuasion skills.

Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.

Can adapt to and support cultural change

Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information. State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.



Other



Leading the Business:

Drive Results

Leads Change

Executes Business Strategy



Leading Others:

Attract Top Talent

Maximize Individual Performance

Holds Others Accountable

Aligns Rewards

Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence

Demonstrates Self-Awareness-initiative and accountability

Applies Critical Thinking

Communicates Effectively & Influences Others

Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/INDEPENDENCE-Senior-Technical-Specialist,-Auto-Liability-Job-OH-44131/519881/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/INDEPENDENCE-Senior-Technical-Specialist,-Auto-Liability-Job-OH-44131/519881/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Associate Manager - Property - Dallas/Ft. Worth

Job ID:

790152

Location: TX-Richardson

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- As a member of Claim Center Management Team, accountable for the results of managers within assigned LOB. Drive product strategies to ensure claim policies, procedures, and standards are implemented and maintained

- Participate in the development of claim management strategies specific to assigned product area by working with Field Product Line Manager and Home Office Product leadership.

- Responsible for successful execution of those claim management strategies locally and for continually communicating with FPLM and Home Office Product leadership to strengthen results.

- Recognized as the local product expert, supports the FPLM working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.

- Select, lead, mentor, performance manage and develop staff.



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Direct the selection, development, deployment and evaluation of assigned Claim team.

- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.

- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.

- Identify business drivers and trends from analyzing claim data. Work with FPLM and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.

- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.

- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim's philosophies.

- Identify business drivers and trends from rigorously analyzing claim data

- Work with teams to develop, understand and implement strategies and provide input on new strategies.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Work with FPLM to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.

- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other FPLM and other managers to ensure the success of the local office as a whole.

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.

- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.

- Coordinate and support marketing by participating in sales and account management process.

- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.



EDUCATION/COURSE OF STUDY:

- College degree or equivalent work experience.



WORK EXPERIENCE:

- Comprehensive knowledge of at least one line of business

- Claim management experience required.



OTHER:

- Knowledge and understanding of marketing, underwriting and account management processes.

- Insurance license(s) as required by state regulation.

- Current on jurisdictional laws and regulations.



Generally 5 - 8 Unit Managers

Span of control may vary based on:

- complexity of LOB

- experience of staff

- team composition

- market mix



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy

Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace

Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/RICHARDSON-Associate-Manager-Property-Dallas-Ft_-Worth-Job-TX-75080/554789/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/RICHARDSON-Associate-Manager-Property-Dallas-Ft_-Worth-Job-TX-75080/554789/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Field Product Line Manager (AVP Level)- Property Claim

Job ID:

790169

Location: IN-Indianapolis

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- Drive field offices product strategies with ultimate accountability for results.

- Participate in the development of claim management strategies specific to assigned product area by working with Home Office and Product leadership.

- Responsible for successful execution of those claim management strategies locally and for continually communicating with Home Office and Product leadership to strengthen results.

- Recognized as the local product expert by business partners and is actively engaged with them to ensure claim strategies are understood and an integral component of the business plans/objectives.

- Select, lead, mentor, performance manage and develop staff.



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Direct the selection, development, deployment and evaluation of assigned Claim team.

- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Evaluate claim behaviors, and develop and implement strategies and plans to address staff professional development including Associate Manager. Make certain training needs are identified and addressed on an ongoing basis.

- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.

- Identify business drivers and trends from rigorously analyzing claim data. Work directly with Home Office and Product teams to develop, understand and implement national strategies and provide input on new strategies.

- Provide guidance and direction to Associate Manager, Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.

- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim-s philosophies.

- Identify business drivers and trends from rigorously analyzing claim data

- Work with teams to develop, understand and implement strategies and provide input on new strategies.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Develop, implement and adjust product line staffing/operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.

- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other Product Leads ensuring the success of the local office as a whole.

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Act as Field liaison with claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as superior role model of decision-making skills and professional image by seeking and sharing knowledge from experience, and taking responsible risks to improve individual and team performance

- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.

- Coordinate and support marketing by participating in sales and account management process.

- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.



EDUCATION/COURSE OF STUDY:

- College degree preferred.



WORK EXPERIENCE:

- Extensive knowledge of Property Claims.

- Extensive Claim management experience (minimum 8 years), experience managing managers.



CERTIFICATES/DEGREES:

- Insurance license(s) as required by state regulation



OTHER:

- Comprehensive knowledge and understanding of marketing, underwriting and account management processes

- Current on jurisdictional laws and regulations



Span of control may vary based on:

- complexity of LOB

- experience of staff

- team composition

- market mix



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy

Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace

Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/INDIANAPOLIS-Field-Product-Line-Manager-Property-Job-IN-46201/555903/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/INDIANAPOLIS-Field-Product-Line-Manager-Property-Job-IN-46201/555903/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Senior Risk Control Consultant

Job ID:

789573

Location: TX-Houston

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Reports to the Regional Risk Control Director or Field Manager. Delivers risk control services to clients in assigned territory. May assume regional responsibilities for technically complex accounts. Provides technical advice and account information to underwriting business partners for risk assessment and analysis. Works on complex accounts for all lines. Markets Travelers and helps sell the deal to the customers. Works autonomously and generally has 8 plus years of experience. Undergraduate degree preferred in Engineering, Safety and Health, or Petroleum Engineering.



PRIMARY DUTIES:

Conduct loss control surveys at client locations to determine potential hazards and risk factors to be considered in underwriting/risk selection.



Write technically detailed reports that provide a clear assessment of risk and clearly articulate recommendations.



Serve as resource to Account Executive in development of the deal. Market Travelers to the client to help sell the deal.



Consult with clients on ways to control hazards in order to reduce or prevent losses. Consistently influences clients to implement recommendations.



Build and maintain productive relationships with underwriting and service teams assigned to support the business, with the broker/agent community, with Claim, with other Risk Control staff, and with clients.



Conduct research for underwriters or clients on class of business, operations, unique or unidentified exposures, or any other technical subject requiring similar analysis.



Analyze loss trends, recognize opportunities to provide risk control products and/or services which can help reduce losses. Explain how their recommendations or products can help minimize losses.



OTHER:

Maintain current knowledge of regulatory environment and emerging safety issues. Can explain to customers how the issues impact them and what they can do. Identify where customer is falling short and use that as an example of why they need to follow the recommendation.



Apply analytical and ergonomic skills to complete Claims Engineering Review.



Maintain timely, relevant communications with the Regional Manager.



Invites local consultants, brokers and agents on co-surveys when appropriate, to further develop/strengthen staff and develop relationships with brokers and agents.



Communication Skills:

Makes complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge

Influences others to take action on recommendations, obtains consistent by-in

Listens effectively

Clearly expresses ideas, recommendations, etc. in writing

Demonstrates the ability to use behavioral interviewing techniques



Business Knowledge:

Possesses a strong understanding of both Property and Casualty lines of coverage

Strong understanding of Commercial Lines insurance products

Fully understands Risk Control performance standards

Knows and understands the business plans for each marketing business unit



Technical Expertise:

Has mastered Risk Control computer systems applications relevant for their area

Handles assignments in all lines and technical disciplines up to the level requiring RSC or Specialist involvement including CERs, may be a RSC in one or more discipline

Analyzes loss information to identify root causes and develop loss sensitive recommendations

Handles most complex surveys that come into the office



Customer Service/Marketing:

Understand customer wants and needs, recommend products and services that match their needs appropriately

Markets Travelers and the Risk Control organization effectively to customers

Provide input to underwriting to help leverage the deal

Builds credibility with internal and external customers

Creates customer satisfaction by demonstrating the value of risk control services

Familiar with the risk control service tools available to clients, capable of helping client navigate through the risk control website

Apply or locate appropriate resource for customer



Resource Management:

Continually assesses workload in light of business priorities; directs own efforts accordingly

Identifies methods for improving personal productivity

Understands when it is appropriate to bring in the service or technical expertise of our specialists including specialty groups such as construction, technology and public sector



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HOUSTON-Senior-Risk-Control-Consultant-Job-TX-77001/557092/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HOUSTON-Senior-Risk-Control-Consultant-Job-TX-77001/557092/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Unit Manager, Auto Liability Major Case

Job ID:

790244

Location: NJ-Parsippany

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- As a member of the Auto or GL Liability management team, this position is responsible for driving product quality, and performance of severity claim liability team handling serious and complex commercial lines and personal liability claims.

- Provide direction and technical guidance through a continuous process of management involvement and frequent claim file review and extensive litigation management.

- Serve as a field representative for the product area, as requested.

- Reinforce Liability Vision, Strategies, and Objectives through word and action.

- Select, lead, mentor, performance manage and develop staff.



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy

- Effective orientation and on-boarding.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Work with management to develop and implement effective training, performance development and succession planning

- Effective retention planning; proactively manage and respond to turnover

- Effectively utilize reward system to distinguish top performers and significant achievements.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

- Develop and execute a strategic file management plan that achieves optimal file resolution and business results.

- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.

- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.

- Conduct quality file reviews per office/ best practices guidelines.

- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.

- Develop and implement process improvement strategies that impact indemnity and expense management, investigations, subrogation, structured settlement, and litigation management.

- Oversee the handling of the Company's severe and/or complex claims up to a full value of $2 million.

- Ensure timely and appropriate reserves.

- Participate in severity round table.

- Effectively and efficiently manage allocated loss adjustment expenses.

- Oversee the development and employment of creative resolution strategies for complex files effectively utilizing all appropriate resources.

- Ensure timely referral to Home Office large loss for cases with full exposure > $2 million

- Identify business drivers and trends from rigorously analyzing liability claim data within a hub or spoke. Work with Liability teams to develop, understand and implement national strategies and provide input on new strategies.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Participate in business meetings and agency visits as required.

- Collaborate with claim management across other lines of business as well as Underwriting, Marketing, Actuarial, Claim Legal to develop and direct local strategies to increase productivity, reduce expenses, share resources and improve results and customer service.



EDUCATION/COURSE OF STUDY:

- College degree or equivalent business experience.

- Insurance license(s) as required by state regulation.



WORK EXPERIENCE:

- 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.



OTHER:

- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.

- Current on jurisdictional laws and regulations.

- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

- Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.



- Span of control approximately 5 - 8 severity Claim Professionals, including Major Case Specialists



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy

Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace

Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/PARSIPPANY-Unit-Manager,-Auto-Liability-Major-Case-Job-NJ-07054/558382/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/PARSIPPANY-Unit-Manager,-Auto-Liability-Major-Case-Job-NJ-07054/558382/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Unit Manager, General Liability Major Case

Job ID:

790245

Location: NJ-Morris Plains

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- As a member of the Auto or GL Liability management team, this position is responsible for driving product quality, and performance of severity claim liability team handling serious and complex commercial lines and personal liability claims.

- Provide direction and technical guidance through a continuous process of management involvement and frequent claim file review and extensive litigation management.

- Serve as a field representative for the product area, as requested.

- Reinforce Liability Vision, Strategies, and Objectives through word and action.

- Select, lead, mentor, performance manage and develop staff.



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy

- Effective orientation and on-boarding.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Work with management to develop and implement effective training, performance development and succession planning

- Effective retention planning; proactively manage and respond to turnover

- Effectively utilize reward system to distinguish top performers and significant achievements.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

- Develop and execute a strategic file management plan that achieves optimal file resolution and business results.

- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.

- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.

- Conduct quality file reviews per office/ best practices guidelines.

- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.

- Develop and implement process improvement strategies that impact indemnity and expense management, investigations, subrogation, structured settlement, and litigation management.

- Oversee the handling of the Company's severe and/or complex claims up to a full value of $2 million.

- Ensure timely and appropriate reserves.

- Participate in severity round table.

- Effectively and efficiently manage allocated loss adjustment expenses.

- Oversee the development and employment of creative resolution strategies for complex files effectively utilizing all appropriate resources.

- Ensure timely referral to Home Office large loss for cases with full exposure > $2 million

- Identify business drivers and trends from rigorously analyzing liability claim data within a hub or spoke. Work with Liability teams to develop, understand and implement national strategies and provide input on new strategies.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Participate in business meetings and agency visits as required.

- Collaborate with claim management across other lines of business as well as Underwriting, Marketing, Actuarial, Claim Legal to develop and direct local strategies to increase productivity, reduce expenses, share resources and improve results and customer service.



EDUCATION/COURSE OF STUDY:

- College degree or equivalent business experience.

- Insurance license(s) as required by state regulation.



WORK EXPERIENCE:

- 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.



OTHER:

- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.

- Current on jurisdictional laws and regulations.

- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

- Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.



- Span of control approximately 5 - 8 severity Claim Professionals, including Major Case Specialists



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy

Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace

Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/MORRIS-PLAINS-Unit-Manager,-General-Liability-Major-Case-Job-NJ-07950/558383/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/MORRIS-PLAINS-Unit-Manager,-General-Liability-Major-Case-Job-NJ-07950/558383/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS