http://careers.travelers.com/go/All-Travelers-Jobs/16604/ View All Travelers Jobs at Travelers Tue, 09 Feb 2010 23:02:11 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/All-Travelers-Jobs/16604/ 720
Job Title:

Return to Work Case Manager

Job ID:

783608

Location: IN-Indianapolis

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Manage all accepted lost time claims, except specified serious injuries or complex claims that cannot be resolved within approximately 7 months.



PRIMARY DUTIES:

Perform telephonic case management of Workers Compensation claims that are assigned.

Contact injured worker, employer and medical providers in a timely manner to gather relevant info to assist in the investigation and evaluation of the claim. Manage to conclusion all lost time claims with 6 months duration or less. .

Manage files with an emphasis on file quality (including timely contact and proper documentation), maximizing internal resources, and achieving a positive end result by returning injured party to work.

Aggressively pursue claim resolution opportunities.

Build strong partnership with our internal nurse resources (Medical Case Manager) in order to integrate the delivery of medical services to the injured worker.

Identify claim issues as they arise, and take appropriate steps to resolve them or refer them to the Unit Manager for reassignment.

Establish appropriate reserves to reflect claim exposure.



EDUCATION/COURSE OF STUDY:

College degree is preferred.



WORK EXPERIENCE:

Workers Compensation claim handling experience (2-5 years) including investigations skills, resolution skills, evaluation, negotiation and reserving skills



OTHER:

Complete understanding of all policy, coverage and endorsement implications, and AOE/COE issues

Technical and jurisdictional and case law knowledge.



File Management

Technical

Customer Focus/ Communication

Relationship Management

Technology



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/Indianapolis-Return-to-Work-Case-Manager-Job-IN-46201/209498/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/Indianapolis-Return-to-Work-Case-Manager-Job-IN-46201/209498/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Claim Rep, Liability

Job ID:

784485

Location: IN-Indianapolis

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and settle assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.



PRIMARY DUTIES:

Timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. Consult with Unit Manager on use of Claim Coverage Counsel.

Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.

Identify resources for specific activities required to properly investigate claims such as outside claim representatives, nurse consultants, and fire or fraud investigators and to other experts. Request through Unit Manager and coordinate the results of their efforts and findings.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Keeps effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure, and establish proper indemnity & expense reserves. Utilize evaluation documentation tools in accordance with department guidelines.

Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution

May manage litigated claims. Develop litigation plan with staff or panel counsel, track and control legal expenses. Assure cost-effective resolution.

Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Maintain claim files, have an effective diary system, and document claim file activities in accordance with established procedures.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases based on severity protocols to be referred to next level claim handler or Major Case Unit and refer on a timely basis.

Appropriately deal with information that is considered personal and confidential.

Compliance with Claim Department's Best Practices.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.



Handles minor or simple litigation

Manage litigation expenses and payout, important for development



EDUCATION/COURSE OF STUDY:

College degree preferred, 1-3 years general liability claims handling to include bodily injury.



CERTIFICATES/DEGREES:

State license where applicable & continuing education



OTHER:

Advanced level knowledge and skill in claims and litigation.

Basic working level knowledge and skill in various business line products.

Strong negotiation and customer service skills



File management

Technical skills

Customer focus/communication

Relationship Management

Technology



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/Indianapolis-Claim-Rep,-Liability-Job-IN-46201/218973/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/Indianapolis-Claim-Rep,-Liability-Job-IN-46201/218973/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Certified Professional Coder

Job ID:

787954

Location: NY-Buffalo

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



***This job requisition is used for continuous recruitment and may not reflect an open position at this time.



Summary



Determines payment owed on largest, most complex First Party Medical medical bills.

Provides Service Center staff with expert technical support for issues related to fee schedules, state rules, clinical and billing edits, and contract rules.



Primary Duties & Responsibilities



The First Party Medical Bill Management system electronically routes exceptional bills to MRT work queue. Bills are exceptional due to risk, large dollar amounts, and bill complexity.

Process First Party Medical bills routed by system:

Review High Level Evaluation and Management (E&M) Bills to determine if coded appropriately.



Apply rules to exception bills that the computer system can not determine.

Review bills that the system has identified as potential billing duplicates.

Review and reprise large hospital itemized bills.

Apply payment policy rules to medical supplies and medicine.

Review the reports on complex surgery and determine the appropriate amount owed.



Education/Work Experience



4 year college degree preferred

Knowledge of AMA, CPT, HCPC and medical terminology



Maintain Coding Certification and membership in either American Academy of Professional Coders (AAPC) or American Health Information Management Association (AHIMA).



Other



Cognitive and computational skill.

Ability to process high volumes accurately



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/Buffalo-Medical-Bill-Analyst-Job-NY-14201/418829/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/Buffalo-Medical-Bill-Analyst-Job-NY-14201/418829/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

2VP, Research & Modeling

Job ID:

788299

Location: CT-Hartford

Available Openings:

At Travelers, we-re committed to bringing our customers innovative insurance solutions that are in-synch with their ever-changing lives. We are constantly thinking ahead to determine how we can better meet the needs of our customers. That-s where you come in. As part of our Research & Modeling team, your work will help us shape tomorrow-s insurance industry.



We-re looking for talented individuals who have experience in managing research and modeling and want to work in a high-performance, cutting-edge environment. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees. Travelers is full of energy with unlimited rewards if you are driven and passionate about what you do.



The 2VP, Research is responsible for leading a team of technical professionals engaged in research, data mining and predictive modeling efforts. Through the work of this team, Travelers is able to identify profitable and unprofitable segments of the business for pricing, underwriting and marketing action. This position is also responsible for directing and managing the research team as they conduct exploratory research in concepts relatively new to the insurance industry, including lifecycle underwriting and lifetime value of a customer household. In this capacity, the 2VP, Research supports the achievement of profit, expense and business objectives of the business line.



PRIMARY DUTIES:



- Provide technical leadership to the team. Translate high-level business needs into appropriate analysis to deliver actionable results on a tight time frame.

- Build and manage a strong analytics team. In this capacity, define positions, interview and select team members, establish performance metrics, challenge, mentor and coach staff.

- Identify potential research areas and evaluate their usefulness.

- Secure sponsorship/support for high potential pay-off projects.

- Write detailed research reports for senior management review/action.

- Manage multiple projects and all phases of a project

- Assist in implementation of results of analysis. Assistance to include working with internal support staff (e.g., technology staff, business centers, product management unit, finance, etc.) to ensure results are available to the end user.

- Manage vendors [contracts, projects and performance]

- Carry out administrative responsibilities including budgeting and expense management



EDUCATION/COURSE OF STUDY:



- Data Mining/predictive modeling experience

- Advanced degree (Ph. D., MA, and/or MS) in Mathematics/Statistics//Physics/Actuarial/Engineering



WORK EXPERIENCE:



- Clearly demonstrates specific knowledge requirements related to research and analysis.

- Is action-oriented in approach to solving business problems.

- Demonstrate a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right thing.

- Ability to proactively recognize opportunities to achieve the best results.

- Solid strength in research leadership skills. Ability to look at things in new and innovative ways to benefit the business and positively impact profitability and sales results.

- Ability to communicate, present ideas and give direction related to this function in a clear and effective manner.

- Able to create a positive working environment within unit. Seek out opportunities that further develop self and/or staff members with critical knowledge and skills. Set clear standards of performance, track, evaluate and effectively communicate feedback to others.

- Commitment to excellence in research.

- Ability to work independently.

- Tenacity - ability to persist in an environment resistant to



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/Hartford-2VP,-Research-&-Modeling-Job-CT-06101/434540/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/Hartford-2VP,-Research-&-Modeling-Job-CT-06101/434540/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Commercial Insurance Property Technical Specialist- Glenwood Springs, Aspen and Vale, CO

Job ID:

788804

Location: CO-Greenwood Village

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Opening for Aspen, Vale and Glenwood Springs, CO area.



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.



PRIMARY DUTIES:

Handle 1st party Property claims of medium to high severity and complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Act as a technical resource for Claim Representatives.

Perform administrative functions such as expense accounts, time off reporting, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

5+ years PL or CL Property claim handling experience.



CERTIFICATES/DEGREES:

Completion of claim handling training program.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Knowledge of construction, estimating and estimating system (Exactimate preferred)

Must display solid verbal and written communications skills.

Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/Greenwood-Village-Technical-Specialist,-Property-Job-CO-80110/461337/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/Greenwood-Village-Technical-Specialist,-Property-Job-CO-80110/461337/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Sr. Consultant Advanced AnalyticsSelect - Business Intelligence & Analytics

Job ID:

788934

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:



This position:

-Provides technical and quantitative analysis for the Select Business Intelligence Analytics group.

-Assists in predictive modeling, forecasting, optimization and other modeling and research by applying advanced statistical concepts with guidance from senior staff.

-Consults with business partners to understand analytic needs, and either collaborates with partners to complete analytic projects or enables partners to complete projects themselves.

-Uses computer technology, computer modeling, spreadsheet applications, software tools and programming languages.

-Models and analyzes statistical data and develops reports, spreadsheets and databases.

-Designs, writes and tests computer programs in model building.



PRIMARY DUTIES:



-Conduct statistical modeling and research.

-Interpret data and identify correlations using both univariate and multivariate analysis.

-Consult with business partners on issues requiring analysis including interaction ranging from training sessions, meeting facilitation, hypothesis generation and joint analysis of results.

-Communicate insights and findings with appropriate context to a broad array of customers and stakeholders.

-Participate in and take responsibility for analytic projects including overall design, analytical approach, mathematical calculations and technical implementation.

-Support the creation of an analytic culture across Select by participating in or taking responsibility for analytic tool training (e.g. data visualization tools), analytic user groups, and helping business partners discover the value of information in an unbiased, scientific manner.

-Provide front-line user support and assist business partners with sourcing training for advanced analytics tools.

-Perform programming in SAS, Excel, Access or company software to perform modeling activities.

-Offer recommendations to improve analyses.

-Participate in discussions regarding business strategy.



WORK EXPERIENCE:



Either 3 to 5 years statistical modeling experience or advanced statistical (or related) degree with 1 to 3 years of work experience



Solid understanding of database principles



Strong experience in quantitative analysis



Strong time management skills (works well with somewhat limited guidance)



Basic understanding of predictive modeling statistical methods



CERTIFICATES/DEGREES:



College degree in statistics, mathematics, economics, finance, actuarial science or equivalent



COMMUNICATION SKILLS:



Effective verbal and written communication skills



COMPUTER SKILLS:



Solid understanding of computers, SAS, Excel spreadsheets, Word and database software



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/Hartford-Sr_-Consultant-Advanced-Analytics-Select-Business-Intelligence-&-Analytics-Job-CT-06108/468993/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/Hartford-Sr_-Consultant-Advanced-Analytics-Select-Business-Intelligence-&-Analytics-Job-CT-06108/468993/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Senior Technical Specialist, Auto Liability

Job ID:

789774

Location: OH-Independence

Available Openings:

2



Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Summary



Investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contact, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serve as a contact and technical resource to the field and our business partners.



Primary Duties and Responsibilities



Directly handle assigned severe claims.

Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

Consult with Manager on use of Claim Coverage Counsel as needed.

Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.

Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.

Proactively review CFAs for adherence to quality standards and trend analysis.

Utilize diary management to ensure that all claims are handled timely. At required time intervals, evaluate liability & and ensure damages exposure.

Establish and maintain proper indemnity & expense reserves.

Recommend appropriate cases for discussion at roundtable.

Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.

Apply the Company-s claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance,

Develop and employ creative resolution strategies.

Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.

Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.

Apply litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

Track and control legal expenses to assure cost-effective resolution.

Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.

Appropriately deal with information that is considered personal and confidential.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

Share accountability with business partners to achieve and sustain quality results.

Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.



Education / Work Experience



College degree or equivalent in business experience preferred Substantial experience in claim operations, 5-10 yrs.

Comprehensive working level knowledge and skill in various business line products

Strong negotiation and customer service skills

Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.

Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

Able to make independent decisions on most assigned cases without involvement of supervisor.

Openness to the ideas and expertise of others actively solicits input and shares ideas.

Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Demonstrated coaching, influence and persuasion skills.

Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.

Can adapt to and support cultural change

Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information. State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.



Other



Leading the Business:

Drive Results

Leads Change

Executes Business Strategy



Leading Others:

Attract Top Talent

Maximize Individual Performance

Holds Others Accountable

Aligns Rewards

Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence

Demonstrates Self-Awareness-initiative and accountability

Applies Critical Thinking

Communicates Effectively & Influences Others

Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/INDEPENDENCE-Senior-Technical-Specialist,-Auto-Liability-Job-OH-44131/519881/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/INDEPENDENCE-Senior-Technical-Specialist,-Auto-Liability-Job-OH-44131/519881/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Senior Systems Engineer

Job ID:

790121

Location: CT-Hartford

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Position requires a very highly technical person, with a strong technical background in one or more open systems server platforms such as VMWare ESX, Microsoft Windows 2003/2008, Linux, or Solaris.



Industry certification in one or more open systems disciplines, such as MCSE, RHCE, VCP, EMC Proven, CCNP, or similar.



The position will be responsible for providing technical direction in our Storage Architecture group. This will include:

- Lead project or function teams

- Weigh cost benefit of possible projects and make recommendations on prioritization across enterprise.

- Selection of new technologies, and testing the various options against each other.

- Designing a production deployment of a selected technology.

- Assisting in the hands on deployment, generally in cooperation with a vendor or internal operations staff.

- Providing training to operational employees

- Working within budget constraints

- Consulting with internal customers.

- High level incident management or problem resolution services to internal support staff in the event of technical failure or issues.



Previous experience actually performing technical infrastructure related implementations in the open systems space. This experience must be hands on, non-management, non-programming experience.



Previous experience in an architectural or design role for technical infrastructure related implementations.



Knowledge of Fibre Channel storage networking is a plus.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/HARTFORD-Sr_-Technology-Engineer-Job-CT-06101/554099/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/HARTFORD-Sr_-Technology-Engineer-Job-CT-06101/554099/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Associate Manager - Property - Dallas/Ft. Worth

Job ID:

790152

Location: TX-Richardson

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- As a member of Claim Center Management Team, accountable for the results of managers within assigned LOB. Drive product strategies to ensure claim policies, procedures, and standards are implemented and maintained

- Participate in the development of claim management strategies specific to assigned product area by working with Field Product Line Manager and Home Office Product leadership.

- Responsible for successful execution of those claim management strategies locally and for continually communicating with FPLM and Home Office Product leadership to strengthen results.

- Recognized as the local product expert, supports the FPLM working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.

- Select, lead, mentor, performance manage and develop staff.



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Direct the selection, development, deployment and evaluation of assigned Claim team.

- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.

- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.

- Identify business drivers and trends from analyzing claim data. Work with FPLM and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.

- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.

- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim's philosophies.

- Identify business drivers and trends from rigorously analyzing claim data

- Work with teams to develop, understand and implement strategies and provide input on new strategies.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Work with FPLM to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.

- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other FPLM and other managers to ensure the success of the local office as a whole.

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.

- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.

- Coordinate and support marketing by participating in sales and account management process.

- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.



EDUCATION/COURSE OF STUDY:

- College degree or equivalent work experience.



WORK EXPERIENCE:

- Comprehensive knowledge of at least one line of business

- Claim management experience required.



OTHER:

- Knowledge and understanding of marketing, underwriting and account management processes.

- Insurance license(s) as required by state regulation.

- Current on jurisdictional laws and regulations.



Generally 5 - 8 Unit Managers

Span of control may vary based on:

- complexity of LOB

- experience of staff

- team composition

- market mix



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy

Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace

Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/RICHARDSON-Associate-Manager-Property-Dallas-Ft_-Worth-Job-TX-75080/554789/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/RICHARDSON-Associate-Manager-Property-Dallas-Ft_-Worth-Job-TX-75080/554789/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Field Product Line Manager (AVP Level)- Property Claim

Job ID:

790169

Location: IN-Indianapolis

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- Drive field offices product strategies with ultimate accountability for results.

- Participate in the development of claim management strategies specific to assigned product area by working with Home Office and Product leadership.

- Responsible for successful execution of those claim management strategies locally and for continually communicating with Home Office and Product leadership to strengthen results.

- Recognized as the local product expert by business partners and is actively engaged with them to ensure claim strategies are understood and an integral component of the business plans/objectives.

- Select, lead, mentor, performance manage and develop staff.



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Direct the selection, development, deployment and evaluation of assigned Claim team.

- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Evaluate claim behaviors, and develop and implement strategies and plans to address staff professional development including Associate Manager. Make certain training needs are identified and addressed on an ongoing basis.

- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.

- Identify business drivers and trends from rigorously analyzing claim data. Work directly with Home Office and Product teams to develop, understand and implement national strategies and provide input on new strategies.

- Provide guidance and direction to Associate Manager, Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.

- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim-s philosophies.

- Identify business drivers and trends from rigorously analyzing claim data

- Work with teams to develop, understand and implement strategies and provide input on new strategies.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Develop, implement and adjust product line staffing/operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.

- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other Product Leads ensuring the success of the local office as a whole.

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Act as Field liaison with claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as superior role model of decision-making skills and professional image by seeking and sharing knowledge from experience, and taking responsible risks to improve individual and team performance

- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.

- Coordinate and support marketing by participating in sales and account management process.

- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.



EDUCATION/COURSE OF STUDY:

- College degree preferred.



WORK EXPERIENCE:

- Extensive knowledge of Property Claims.

- Extensive Claim management experience (minimum 8 years), experience managing managers.



CERTIFICATES/DEGREES:

- Insurance license(s) as required by state regulation



OTHER:

- Comprehensive knowledge and understanding of marketing, underwriting and account management processes

- Current on jurisdictional laws and regulations



Span of control may vary based on:

- complexity of LOB

- experience of staff

- team composition

- market mix



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy

Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace

Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/INDIANAPOLIS-Field-Product-Line-Manager-Property-Job-IN-46201/555903/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/INDIANAPOLIS-Field-Product-Line-Manager-Property-Job-IN-46201/555903/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS