http://careers.travelers.com/go/Albany,-NY-Insurance-Customer-Service-Jobs/19034/ View Albany, NY Insurance Customer Service Jobs at Travelers Wed, 10 Feb 2010 00:02:18 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Albany,-NY-Insurance-Customer-Service-Jobs/19034/ 720
Job Title:

Auto Appraiser

Job ID:

792594

Location: NY-Albany

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



WORK SCHEDULE: Tuesday - Saturday



SUMMARY:

- Provide effective communication and customer service to all external and internal customers.

- Demonstrate proficiency in estimating, investigation, evaluation and negotiation of 1st and 3rd party Auto claims.

- Provide all lines of business and departments, i.e., Property, Boat and Yacht, Inland Marine, Public Sector, etc., with inspection and investigation assistance as needed, including Catastrophe response.

- Identify and coordinate with appropriate claim resources on coverage issues, subrogation, salvage, and potential fraud opportunities to achieve optimum final claim resolution.

- Assist management by participating in the development of new and inexperienced field Auto claim staff.



PRIMARY DUTIES:

Provide interpersonal, verbal and written communications that promote providing a secure, respected and cared for experience for our customers.



Ensure optimum file outcome on assigned claims.

- Effectively manage work assignments and promptly travel to location of vehicle/equipment.

- Execute prompt and immediate contact with vehicle/equipment owners to inspect loss, provide claim direction, exchange information, negotiate, settle and move vehicles/equipment as appropriate.

- Actively support Auto Business Plans such as Concierge, Direct Repair and GO programs.

- Achieve and maintain appropriate technical expertise, certifications and regulatory required licenses through successful completion of company and industry classes and training.



Establish the physical damage claim value of assigned losses.

- Prepare and document accurate vehicle/equipment damage appraisals, Actual Cash and Replacement values according to insurance department regulations, Auto Best Practices and Appraisal Technical Resource Guide.

- Utilize technical expertise and information gathering to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software.

- Achieve authorization to initiate payment to the customer or provide settlement amount to the assigned Claim Representative for payment. This may include presentation of facts gathered to appropriate leadership, depending on settlement amount and authority level.



Partner with internal resources throughout the life of the claim. Resources could include Property, Auto, Auto Liability, Subrogation, SIU and other internal resources appropriate to the specific claim type. Partnership from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources.



In collaboration with Claim management provide on the job training and assist in the development of new and inexperienced field Auto claim staff (inside and outside).



Comply with all insurance department regulations and applicable laws.



The following duties are concurrent with those listed above:

- Appropriately control claim values, including loss of use and rental reimbursement, through use of cost containment tools.

- Provide operational intelligence to Travelers business partners through accurate data reporting.

- Maintain continuous and effective communication with customers, Agents, Claim Staff and related business partners on assigned claims.

- Occasional overnight travel for training and inspections on first and third party claims as assigned.

- Occasional Catastrophe Duty, including other offices and states may be required.

- Accurate and timely reporting of overtime, travel expenses, time off, special project, etc. as required.



EDUCATION/COURSE OF STUDY:

College or Technical School Degree strongly preferred



WORK EXPERIENCE:

- 2 - 5 years related appraisal experience, preferably with an insurance company.



- Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction, knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.



OTHER:

- Ability to provide on the job training and development of Auto claim staff.



- Advanced mathematical and computer proficiency skills.



- Ability to promptly travel, with little or no advance notice, demonstrating effective planning, expense and cost control skills.



- Understanding of Privacy Act when dealing with personal and confidential information.



- Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate.

- Commitment to continuous education.

- Demonstrated ownership attitude and customer centric response to all assigned tasks.

- Professional License, Registration, or Certificate is required to hold this position depending upon state regulations.

- Valid driver-s license and good driving record.

- I-CAR Gold Class Professional level in Collision Repair preferred.



- Executes Business Strategy at the desk level

- Drives Results

- Maximizes Individual and Organizational Performance

- Communicates Effectively and Influences Others

- Leads Change

- Exhibits Courage, Conviction, and Credibility

- Applies Critical Thinking

- Accountability

- Promotes Enterprise Culture

- Creates and Sustains a Dynamic Workplace



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/ALBANY-Auto-Appraiser-Job-NY-12201/724239/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/ALBANY-Auto-Appraiser-Job-NY-12201/724239/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Catastrophic Outside Property Claim Professional Trainee - Albany

Job ID:

792458

Location: NY-Albany

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Catastrophic Outside Property Claim Professional Trainee -Albany



SUMMARY:



Complete formal Property Training Program for consideration of advancement to Outside Property Claim Representative Position. This will include, but not be limited to formal training held in our state-of-the-art training facility in Windsor, CT, as well as on the job training in the field.



Effective handling of personal and commercial lines property claims of basic to moderate complexity.



Contacting clients, determining coverage, scoping of loss and completing damage estimates via Xactimate software, negotiating and settling claims per Best Practices and within DOI regulations.



Managing a file inventory in an organized manner including maintaining an effective diary system and accurately documenting claim activity in system file notes in order to effectively resolve claims.



Establish and maintain favorable working relationships with customers, marketing partners, contractors and all internal parties/ resources.



Write denial letters, Reservation of Rights, and other complex correspondence.



Identify and refer claims with high-level exposure to the supervisor as warranted.



Refer claims to Special Investigations Unit and/or Subrogation Unit as warranted.



Perform administrative functions such as expense accounts, time off reporting, etc. as required



Perform any other duties as required.



Demonstrate proficiency in estimating, investigation, evaluation, and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.



PRIMARY DUTIES:



Handle Property claims of lesser value and complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer-assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages, and liability of property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries, and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights, and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent, and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Perform administrative functions such as expense accounts, time off reporting, etc. as required

Perform any other duties as required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

Previous property claim handling experience is preferred.

Knowledge of construction, estimating and estimating system (Xactimate preferred)



COMMUNICATION SKILLS:

Must display solid verbal and written communications skills.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:



Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.

Candidates must have excellent customer service, communication and organizational/time management skills, as well as the ability to competently handle multiple tasks simultaneously.



Two or four year college degree preferable, however all candidates will be considered.



Construction industry experience and/or knowledge are a plus. Claim adjusting experience in another line of business is helpful.



Must possess a Valid Driver's license.



Working Environment:

Inside/Outside working environment, including access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces. Lift, carry, unfold, and set up ladder weighing approximately 38 lbs; climb ladder; transition to and from ladder to area requiring inspection; walk on roof or other similar physical tasks.



This position requires extensive nationwide travel and the incumbent must be available for immediate deployment within 24 hours of notification. The required standard tour length of 28 consecutive workdays, plus 2 travel days is also expected to be met.



Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/ALBANY-Catastrophic-Outside-Property-Claim-Professional-Trainee-Albany-Job-NY-12201/716319/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/ALBANY-Catastrophic-Outside-Property-Claim-Professional-Trainee-Albany-Job-NY-12201/716319/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS