http://careers.travelers.com/go/Alpharetta,-GA-Litigation-Jobs/19140/ View Alpharetta, GA Litigation Jobs at Travelers Wed, 10 Feb 2010 00:02:53 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Alpharetta,-GA-Litigation-Jobs/19140/ 720
Job Title:

Auto Damage Claim Representative

Job ID:

792577

Location: GA-Alpharetta

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Handle 1st and 3rd party Personal Insurance and Business Insurance claims. Manage claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage (i.e.: mail box, fence, and indirect damages such as down time and business interruption.) Claims will have varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).



PRIMARY DUTIES:

- Handle all types of vehicles including automobiles, and a variety of heavy and mobile equipment (i.e. Cranes, tractor trailers, construction, agricultural equipment) at every severity level including other property damage i.e.: guard rails, mail boxes and any property within the vehicle.

- Handle vehicle claims with varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).

- Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim (i.e.: negligence laws, financial responsibility/limits, immunity, etc.) Manage deductibles and coverage limits.

- Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure with respect to the various vehicle coverage provided.

- Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate. Manage fire, theft and other claims that require specialized investigation and utilization of internal and external experts in accordance with local laws.

- Request the appropriate inspection type based on the details of the loss to effectively and efficiently resolve the claim (i.e.: conciergeclaim, appraisal, heavy equipment, property task assignment). When a Total Loss is determined, authorize payment through the Total Loss representative.

- Conduct damage management including properly managing the repair process i.e.: mitigating storage, rental, early tow to salvage and other related expenses by working closely with appraisers, rental facilities, body shops, repair facilities and other vendors.

- Establish timely and maintain appropriate claim and expense reserves.

- Develop and continually update a plan of action including maintaining an effective diary to bring the claim to resolution in a timely manner. Manage file inventory by utilizing an effective diary system and documenting claim file activities in accordance with established procedures.

- Write denial letters, Reservation of Rights and other routine and complex correspondence to insured-s and claimants.

- Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.

- Negotiate and convey claim settlements within authority limits to insureds.

- Meet all quality standards and expectations per Best Practices.

- Comply with state specific regulations.

- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers. Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).

- Recognize and forward appropriate files to subject matter experts i.e.: SIU, engineer, staff/general counsel, heavy equipment, construction, property, CAT mgmt, fire investigator, Independent Adjuster, and accident reconstruction for their review and consult. Identify subrogation opportunities; determine appropriateness of the demand and negotiate adverse subrogation and arbitration.

- Handle litigation on appropriately assigned cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings.

- May participate with Auto ERT during extreme weather events.-

- Effectively manage multiple competing priorities to ensure timely payment, follow-up and claim resolution.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience



CERTIFICATES/DEGREES:

Adjusters license (where applicable)



COMMUNICATION SKILLS:

Strong verbal and written communication skills



COMPUTER SKILLS:

Hardware and software skills to utilize and leverage claim and adjusting technology



OTHER:

Medical terminology knowledge (helpful)

Customer service and empathy skills

Solid analytical and decision making skills

Math skills

Excellent negotiation skills and ability to effectively handle conflict

Strong organization and time management skills

Ability to multi-task and to adapt to a changing environment

Ability to effectively handle conflict

Attention to detail ensuring accuracy.

Strong investigative skills and creativity to achieve optimal resolution



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/ALPHARETTA-Auto-Damage-Claim-Representative-Job-GA-30004/721597/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/ALPHARETTA-Auto-Damage-Claim-Representative-Job-GA-30004/721597/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Inside Claim Rep, Auto Liability

Job ID:

792584

Location: GA-Alpharetta

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and settle assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.



PRIMARY DUTIES:

Timely coverage analysis and communication with insured based on application of policy information, facts or allegations of each case. Consult with Unit Manager on use of Claim Coverage Counsel.



Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.



Identify resources for specific activities required to properly investigate claims such as Subro, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Request through Unit Manager and coordinate the results of their efforts and findings.



Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.



Keep effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure, and establish proper indemnity and expense reserves.



Utilize evaluation documentation tools in accordance with department guidelines.



Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.



May manage litigated claims. Develop litigation plan with staff or panel counsel, track and control legal expenses. Assure cost-effective resolution.



Maintain claim files, have an effective diary system, and document claim file activities in accordance with established procedures.



May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.



Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.



Recognize cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.



Appropriately deal with information that is considered personal and confidential.



Compliance with Claim Department's Best Practices.



Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.



Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws



Provide quality customer service and ensure file quality.



Share accountability with business partners to achieve and sustain quality results.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline preferred.



CERTIFICATES/DEGREES:

State license where applicable & continuing education



OTHER:

Completion of claim handling training program.



Strong negotiation and customer service skills.



Demonstrated knowledge and ability in claims handling.



Advanced level knowledge and skill in claims and litigation.



Basic working level knowledge and skill in various business line products.



Poised, polished communication skills.



Hardware and software skills and abilities including computers and other similar electronic devices.



Demonstrated good organizational skills with the ability to prioritize and work independently.



Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.



File Management

Business Knowledge/Technology

Customer Focus

Relationship Management

Change Management

Decision Making

Leadership In A Matrix Environment

Strategic Thinker

Creativity

Initiative

Collaboration

Communicates Effectively And Influences Others

Trend Analysis



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/ALPHARETTA-Inside-Claim-Rep,-Auto-Liability-Job-GA-30004/721607/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/ALPHARETTA-Inside-Claim-Rep,-Auto-Liability-Job-GA-30004/721607/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS