http://careers.travelers.com/go/Alpharetta,-GA-Subrogation-Jobs/19143/ View Alpharetta, GA Subrogation Jobs at Travelers Wed, 10 Feb 2010 00:02:37 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Alpharetta,-GA-Subrogation-Jobs/19143/ 720
Job Title:

Auto Damage Claim Representative

Job ID:

792577

Location: GA-Alpharetta

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Handle 1st and 3rd party Personal Insurance and Business Insurance claims. Manage claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage (i.e.: mail box, fence, and indirect damages such as down time and business interruption.) Claims will have varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).



PRIMARY DUTIES:

- Handle all types of vehicles including automobiles, and a variety of heavy and mobile equipment (i.e. Cranes, tractor trailers, construction, agricultural equipment) at every severity level including other property damage i.e.: guard rails, mail boxes and any property within the vehicle.

- Handle vehicle claims with varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).

- Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim (i.e.: negligence laws, financial responsibility/limits, immunity, etc.) Manage deductibles and coverage limits.

- Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure with respect to the various vehicle coverage provided.

- Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate. Manage fire, theft and other claims that require specialized investigation and utilization of internal and external experts in accordance with local laws.

- Request the appropriate inspection type based on the details of the loss to effectively and efficiently resolve the claim (i.e.: conciergeclaim, appraisal, heavy equipment, property task assignment). When a Total Loss is determined, authorize payment through the Total Loss representative.

- Conduct damage management including properly managing the repair process i.e.: mitigating storage, rental, early tow to salvage and other related expenses by working closely with appraisers, rental facilities, body shops, repair facilities and other vendors.

- Establish timely and maintain appropriate claim and expense reserves.

- Develop and continually update a plan of action including maintaining an effective diary to bring the claim to resolution in a timely manner. Manage file inventory by utilizing an effective diary system and documenting claim file activities in accordance with established procedures.

- Write denial letters, Reservation of Rights and other routine and complex correspondence to insured-s and claimants.

- Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.

- Negotiate and convey claim settlements within authority limits to insureds.

- Meet all quality standards and expectations per Best Practices.

- Comply with state specific regulations.

- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers. Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).

- Recognize and forward appropriate files to subject matter experts i.e.: SIU, engineer, staff/general counsel, heavy equipment, construction, property, CAT mgmt, fire investigator, Independent Adjuster, and accident reconstruction for their review and consult. Identify subrogation opportunities; determine appropriateness of the demand and negotiate adverse subrogation and arbitration.

- Handle litigation on appropriately assigned cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings.

- May participate with Auto ERT during extreme weather events.-

- Effectively manage multiple competing priorities to ensure timely payment, follow-up and claim resolution.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience



CERTIFICATES/DEGREES:

Adjusters license (where applicable)



COMMUNICATION SKILLS:

Strong verbal and written communication skills



COMPUTER SKILLS:

Hardware and software skills to utilize and leverage claim and adjusting technology



OTHER:

Medical terminology knowledge (helpful)

Customer service and empathy skills

Solid analytical and decision making skills

Math skills

Excellent negotiation skills and ability to effectively handle conflict

Strong organization and time management skills

Ability to multi-task and to adapt to a changing environment

Ability to effectively handle conflict

Attention to detail ensuring accuracy.

Strong investigative skills and creativity to achieve optimal resolution



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/ALPHARETTA-Auto-Damage-Claim-Representative-Job-GA-30004/721597/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/ALPHARETTA-Auto-Damage-Claim-Representative-Job-GA-30004/721597/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Auto Appraiser, Metro Atlanta

Job ID:

792551

Location: GA-Alpharetta

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- Provide effective communication and customer service to all external and internal customers.

- Demonstrate proficiency in estimating, investigation, evaluation and negotiation of 1st and 3rd party Auto claims.

- Provide all lines of business and departments, i.e., Property, Boat and Yacht, Inland Marine, Public Sector, etc., with inspection and investigation assistance as needed, including Catastrophe response.

- Identify and coordinate with appropriate claim resources on coverage issues, subrogation, salvage, and potential fraud opportunities to achieve optimum final claim resolution.

- Assist management by participating in the development of new and inexperienced field Auto claim staff.



PRIMARY DUTIES:

Provide interpersonal, verbal and written communications that promote providing a secure, respected and cared for experience for our customers.



Ensure optimum file outcome on assigned claims.

- Effectively manage work assignments and promptly travel to location of vehicle/equipment.

- Execute prompt and immediate contact with vehicle/equipment owners to inspect loss, provide claim direction, exchange information, negotiate, settle and move vehicles/equipment as appropriate.

- Actively support Auto Business Plans such as Concierge, Direct Repair and GO programs.

- Achieve and maintain appropriate technical expertise, certifications and regulatory required licenses through successful completion of company and industry classes and training.



Establish the physical damage claim value of assigned losses.

- Prepare and document accurate vehicle/equipment damage appraisals, Actual Cash and Replacement values according to insurance department regulations, Auto Best Practices and Appraisal Technical Resource Guide.

- Utilize technical expertise and information gathering to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software.

- Achieve authorization to initiate payment to the customer or provide settlement amount to the assigned Claim Representative for payment. This may include presentation of facts gathered to appropriate leadership, depending on settlement amount and authority level.



Partner with internal resources throughout the life of the claim. Resources could include Property, Auto, Auto Liability, Subrogation, SIU and other internal resources appropriate to the specific claim type. Partnership from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources.



In collaboration with Claim management provide on the job training and assist in the development of new and inexperienced field Auto claim staff (inside and outside).



Comply with all insurance department regulations and applicable laws.



The following duties are concurrent with those listed above:

- Appropriately control claim values, including loss of use and rental reimbursement, through use of cost containment tools.

- Provide operational intelligence to Travelers business partners through accurate data reporting.

- Maintain continuous and effective communication with customers, Agents, Claim Staff and related business partners on assigned claims.

- Occasional overnight travel for training and inspections on first and third party claims as assigned.

- Occasional Catastrophe Duty, including other offices and states may be required.

- Accurate and timely reporting of overtime, travel expenses, time off, special project, etc. as required.



EDUCATION/COURSE OF STUDY:

College or Technical School Degree strongly preferred



WORK EXPERIENCE:

- 2 - 5 years related appraisal experience, preferably with an insurance company.



- Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction, knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.



OTHER:

- Ability to provide on the job training and development of Auto claim staff.



- Advanced mathematical and computer proficiency skills.



- Ability to promptly travel, with little or no advance notice, demonstrating effective planning, expense and cost control skills.



- Understanding of Privacy Act when dealing with personal and confidential information.



- Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate.

- Commitment to continuous education.

- Demonstrated ownership attitude and customer centric response to all assigned tasks.

- Professional License, Registration, or Certificate is required to hold this position depending upon state regulations.

- Valid driver-s license and good driving record.

- I-CAR Gold Class Professional level in Collision Repair preferred.



- Executes Business Strategy at the desk level

- Drives Results

- Maximizes Individual and Organizational Performance

- Communicates Effectively and Influences Others

- Leads Change

- Exhibits Courage, Conviction, and Credibility

- Applies Critical Thinking

- Accountability

- Promotes Enterprise Culture

- Creates and Sustains a Dynamic Workplace



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/ALPHARETTA-Auto-Appraiser,-Metro-Atlanta-Job-GA-30004/721165/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/ALPHARETTA-Auto-Appraiser,-Metro-Atlanta-Job-GA-30004/721165/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS