http://careers.travelers.com/go/Alpharetta-GA-Claims-Jobs/33351/ View Alpharetta GA Claims Jobs at Travelers Tue, 09 Feb 2010 23:02:29 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Alpharetta-GA-Claims-Jobs/33351/ 720
Job Title:

Technical Specialist, Property - Metro Atlanta

Job ID:

792573

Location: GA-Alpharetta

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.



PRIMARY DUTIES:

Handle 1st party Property claims of medium to high severity and complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Act as a technical resource for Claim Representatives.

Perform administrative functions such as expense accounts, time off reporting, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

5+ years PL or CL Property claim handling experience.



CERTIFICATES/DEGREES:

Completion of claim handling training program.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Knowledge of construction, estimating and estimating system (Exactimate preferred)

Must display solid verbal and written communications skills.

Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.



Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/ALPHARETTA-Technical-Specialist,-Property-Metro-Atlanta-Job-GA-30004/721595/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/ALPHARETTA-Technical-Specialist,-Property-Metro-Atlanta-Job-GA-30004/721595/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Auto Damage Claim Representative

Job ID:

792577

Location: GA-Alpharetta

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Handle 1st and 3rd party Personal Insurance and Business Insurance claims. Manage claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage (i.e.: mail box, fence, and indirect damages such as down time and business interruption.) Claims will have varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).



PRIMARY DUTIES:

- Handle all types of vehicles including automobiles, and a variety of heavy and mobile equipment (i.e. Cranes, tractor trailers, construction, agricultural equipment) at every severity level including other property damage i.e.: guard rails, mail boxes and any property within the vehicle.

- Handle vehicle claims with varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).

- Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim (i.e.: negligence laws, financial responsibility/limits, immunity, etc.) Manage deductibles and coverage limits.

- Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure with respect to the various vehicle coverage provided.

- Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate. Manage fire, theft and other claims that require specialized investigation and utilization of internal and external experts in accordance with local laws.

- Request the appropriate inspection type based on the details of the loss to effectively and efficiently resolve the claim (i.e.: conciergeclaim, appraisal, heavy equipment, property task assignment). When a Total Loss is determined, authorize payment through the Total Loss representative.

- Conduct damage management including properly managing the repair process i.e.: mitigating storage, rental, early tow to salvage and other related expenses by working closely with appraisers, rental facilities, body shops, repair facilities and other vendors.

- Establish timely and maintain appropriate claim and expense reserves.

- Develop and continually update a plan of action including maintaining an effective diary to bring the claim to resolution in a timely manner. Manage file inventory by utilizing an effective diary system and documenting claim file activities in accordance with established procedures.

- Write denial letters, Reservation of Rights and other routine and complex correspondence to insured-s and claimants.

- Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.

- Negotiate and convey claim settlements within authority limits to insureds.

- Meet all quality standards and expectations per Best Practices.

- Comply with state specific regulations.

- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers. Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).

- Recognize and forward appropriate files to subject matter experts i.e.: SIU, engineer, staff/general counsel, heavy equipment, construction, property, CAT mgmt, fire investigator, Independent Adjuster, and accident reconstruction for their review and consult. Identify subrogation opportunities; determine appropriateness of the demand and negotiate adverse subrogation and arbitration.

- Handle litigation on appropriately assigned cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings.

- May participate with Auto ERT during extreme weather events.-

- Effectively manage multiple competing priorities to ensure timely payment, follow-up and claim resolution.



EDUCATION/COURSE OF STUDY:

College degree or equivalent business experience



CERTIFICATES/DEGREES:

Adjusters license (where applicable)



COMMUNICATION SKILLS:

Strong verbal and written communication skills



COMPUTER SKILLS:

Hardware and software skills to utilize and leverage claim and adjusting technology



OTHER:

Medical terminology knowledge (helpful)

Customer service and empathy skills

Solid analytical and decision making skills

Math skills

Excellent negotiation skills and ability to effectively handle conflict

Strong organization and time management skills

Ability to multi-task and to adapt to a changing environment

Ability to effectively handle conflict

Attention to detail ensuring accuracy.

Strong investigative skills and creativity to achieve optimal resolution



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/ALPHARETTA-Auto-Damage-Claim-Representative-Job-GA-30004/721597/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/ALPHARETTA-Auto-Damage-Claim-Representative-Job-GA-30004/721597/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Inside Claim Rep, Auto Liability

Job ID:

792584

Location: GA-Alpharetta

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and settle assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.



PRIMARY DUTIES:

Timely coverage analysis and communication with insured based on application of policy information, facts or allegations of each case. Consult with Unit Manager on use of Claim Coverage Counsel.



Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.



Identify resources for specific activities required to properly investigate claims such as Subro, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Request through Unit Manager and coordinate the results of their efforts and findings.



Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.



Keep effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure, and establish proper indemnity and expense reserves.



Utilize evaluation documentation tools in accordance with department guidelines.



Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.



May manage litigated claims. Develop litigation plan with staff or panel counsel, track and control legal expenses. Assure cost-effective resolution.



Maintain claim files, have an effective diary system, and document claim file activities in accordance with established procedures.



May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.



Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.



Recognize cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.



Appropriately deal with information that is considered personal and confidential.



Compliance with Claim Department's Best Practices.



Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.



Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws



Provide quality customer service and ensure file quality.



Share accountability with business partners to achieve and sustain quality results.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline preferred.



CERTIFICATES/DEGREES:

State license where applicable & continuing education



OTHER:

Completion of claim handling training program.



Strong negotiation and customer service skills.



Demonstrated knowledge and ability in claims handling.



Advanced level knowledge and skill in claims and litigation.



Basic working level knowledge and skill in various business line products.



Poised, polished communication skills.



Hardware and software skills and abilities including computers and other similar electronic devices.



Demonstrated good organizational skills with the ability to prioritize and work independently.



Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.



File Management

Business Knowledge/Technology

Customer Focus

Relationship Management

Change Management

Decision Making

Leadership In A Matrix Environment

Strategic Thinker

Creativity

Initiative

Collaboration

Communicates Effectively And Influences Others

Trend Analysis



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/ALPHARETTA-Inside-Claim-Rep,-Auto-Liability-Job-GA-30004/721607/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/ALPHARETTA-Inside-Claim-Rep,-Auto-Liability-Job-GA-30004/721607/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Auto Appraiser, Metro Atlanta

Job ID:

792551

Location: GA-Alpharetta

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- Provide effective communication and customer service to all external and internal customers.

- Demonstrate proficiency in estimating, investigation, evaluation and negotiation of 1st and 3rd party Auto claims.

- Provide all lines of business and departments, i.e., Property, Boat and Yacht, Inland Marine, Public Sector, etc., with inspection and investigation assistance as needed, including Catastrophe response.

- Identify and coordinate with appropriate claim resources on coverage issues, subrogation, salvage, and potential fraud opportunities to achieve optimum final claim resolution.

- Assist management by participating in the development of new and inexperienced field Auto claim staff.



PRIMARY DUTIES:

Provide interpersonal, verbal and written communications that promote providing a secure, respected and cared for experience for our customers.



Ensure optimum file outcome on assigned claims.

- Effectively manage work assignments and promptly travel to location of vehicle/equipment.

- Execute prompt and immediate contact with vehicle/equipment owners to inspect loss, provide claim direction, exchange information, negotiate, settle and move vehicles/equipment as appropriate.

- Actively support Auto Business Plans such as Concierge, Direct Repair and GO programs.

- Achieve and maintain appropriate technical expertise, certifications and regulatory required licenses through successful completion of company and industry classes and training.



Establish the physical damage claim value of assigned losses.

- Prepare and document accurate vehicle/equipment damage appraisals, Actual Cash and Replacement values according to insurance department regulations, Auto Best Practices and Appraisal Technical Resource Guide.

- Utilize technical expertise and information gathering to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software.

- Achieve authorization to initiate payment to the customer or provide settlement amount to the assigned Claim Representative for payment. This may include presentation of facts gathered to appropriate leadership, depending on settlement amount and authority level.



Partner with internal resources throughout the life of the claim. Resources could include Property, Auto, Auto Liability, Subrogation, SIU and other internal resources appropriate to the specific claim type. Partnership from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources.



In collaboration with Claim management provide on the job training and assist in the development of new and inexperienced field Auto claim staff (inside and outside).



Comply with all insurance department regulations and applicable laws.



The following duties are concurrent with those listed above:

- Appropriately control claim values, including loss of use and rental reimbursement, through use of cost containment tools.

- Provide operational intelligence to Travelers business partners through accurate data reporting.

- Maintain continuous and effective communication with customers, Agents, Claim Staff and related business partners on assigned claims.

- Occasional overnight travel for training and inspections on first and third party claims as assigned.

- Occasional Catastrophe Duty, including other offices and states may be required.

- Accurate and timely reporting of overtime, travel expenses, time off, special project, etc. as required.



EDUCATION/COURSE OF STUDY:

College or Technical School Degree strongly preferred



WORK EXPERIENCE:

- 2 - 5 years related appraisal experience, preferably with an insurance company.



- Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction, knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.



OTHER:

- Ability to provide on the job training and development of Auto claim staff.



- Advanced mathematical and computer proficiency skills.



- Ability to promptly travel, with little or no advance notice, demonstrating effective planning, expense and cost control skills.



- Understanding of Privacy Act when dealing with personal and confidential information.



- Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate.

- Commitment to continuous education.

- Demonstrated ownership attitude and customer centric response to all assigned tasks.

- Professional License, Registration, or Certificate is required to hold this position depending upon state regulations.

- Valid driver-s license and good driving record.

- I-CAR Gold Class Professional level in Collision Repair preferred.



- Executes Business Strategy at the desk level

- Drives Results

- Maximizes Individual and Organizational Performance

- Communicates Effectively and Influences Others

- Leads Change

- Exhibits Courage, Conviction, and Credibility

- Applies Critical Thinking

- Accountability

- Promotes Enterprise Culture

- Creates and Sustains a Dynamic Workplace



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/ALPHARETTA-Auto-Appraiser,-Metro-Atlanta-Job-GA-30004/721165/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/ALPHARETTA-Auto-Appraiser,-Metro-Atlanta-Job-GA-30004/721165/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Sr. Financial Consultant

Job ID:

792545

Location: GA-Alpharetta

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Senior level position, responsible for conducting and documenting complex financial analysis projects. Job may provide functional advice or training to less experienced financial analyst jobs. Or, may supervise day-to-day unit activities for a function supporting the entire organization. Activities impact the most complex expense and/or systems/operational projects dealing with reports and data management.



PRIMARY DUTIES:

Produce accurate and timely monthly/weekly &daily financial reports,

variance analyses, ad hoc reports and modeling to meet area reporting requirements.

Provide financial and/or accounting expertise and act as project leader for teams addressing broad financial and/or accounting/expense issues.

Analyze and interpret trends and variances in business performance & expenses.

Handle large, complex projects and resolves difficult issues.

Act as technical resource to less experienced members of unit.

Recommend solutions for process inefficiencies.

Responsible for primary day to day oversight of financial controls and validation



EDUCATION/COURSE OF STUDY:

Typically has a bachelors degree in finance or accounting.



WORK EXPERIENCE:

Significant financial analysis/accounting experience.

In depth knowledge of accounting practices and principles.

Demonstrated expertise in spreadsheet and database software and financial modeling tools.

Understanding of insurance products.

Advanced formal financial education preferred.

Insurance industry experience required. Claim and management experience strongly preferred.

Prior audit experience preferred

Strong experience with MS Excel required. Experience with database tools including MS Access and Cognos a plus.



COMMUNICATION SKILLS:

Effectively articulates financial/accounting/expense reporting issues to team members, customers, management and external parties.



COMPUTER SKILLS:

Proficient in using company systems/processes.



OTHER:

Clearly understands how unit relates to the business supported and aligns work to support business goals.

Maintains a positive, achievement-oriented attitude.

Demonstrates initiative and innovation in achieving results.

Anticipates customer on-going financial needs.

Uses resources effectively. Is well organized and sets priorities to meet critical business needs.

Highly developed analytical and problem solving skills.

Able to work in a team environment or independently.

Able to manage through influence



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/ALPHARETTA-Sr_-Financial-Consultant-Job-GA-30004/720049/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/ALPHARETTA-Sr_-Financial-Consultant-Job-GA-30004/720049/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Outside Property Claim Representative, Trainee or Experienced (Metro Atlanta)

Job ID:

792499

Location: GA-Alpharetta

Available Openings:

40



Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***



SUMMARY:

Responsible for conducting roof claims and/or residential/commercial property claim losses in Metro Atlanta, GA area and surrounding counties as needed.



Responsibilities include:

Ability to complete field inspection of losses including investigation and evaluation of all relevant facts of claim to determine accurate scope of damages and liability of first-party residential/commercial property damage claims.

Must also complete photographs, written estimates and/or computer-assisted estimates, negotiate and convey claim settlements within authority limits.

Knowledge of construction, estimating and estimating systems (Xactimate preferred) or prior property claim experience a plus.

Candidate should have ability to lift minimum of 40 lbs, work in various weather conditions, be able to climb various heights to inspect roof claims, climb or crawl in various spaces to inspect property losses.

Also must be able to work CAT duty as needed.

Must have a valid driver's license

Handle 1st party Property claims of moderate complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Perform administrative functions such as expense accounts, time off reporting, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

Previous property claim handling experience is preferred

Knowledge of construction, estimating and estimating system (Xactimate preferred)



CERTIFICATES/DEGREES:

Valid driver's license



COMMUNICATION SKILLS:

Must display solid verbal and written communications skills.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.



Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/ALPHARETTA-Outside-Property-Claim-Representative,-Trainee-or-Experienced-(Metro-Atlanta)-Job-GA-30004/717950/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/ALPHARETTA-Outside-Property-Claim-Representative,-Trainee-or-Experienced-(Metro-Atlanta)-Job-GA-30004/717950/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Unit Manager, Outside Property

Job ID:

791633

Location: GA-Alpharetta

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- As a member of the Property management team, responsible for product quality and performance for a specific team of claim professionals.

- Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.

- Serve as a field representative for the Home Office Property product, as requested.

- Reinforce Property Vision, Strategies, and Objectives through word and action.

- Select, lead, mentor, performance manage and develop staff



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy

- Effective orientation and on-boarding.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Work with management to develop and implement effective training, performance development and succession planning

- Effective retention planning; proactively manage and respond to turnover.

- Effectively utilize reward system to distinguish top performers and significant achievements.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers,

- Develop & execute a strategic file management plan that achieves optimal file resolution and business results.

- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.

- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.

- Conduct quality file reviews per office/ best practices guidelines.

- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.

- Implement strategies and initiatives to improve file quality, customer service and manage costs.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Participate in business meetings and agency visits as required



EDUCATION/COURSE OF STUDY:

- College degree preferred or equivalent work experience



WORK EXPERIENCE:

- Significant Claim work experience in at least one line of business, Claim management experience preferred



CERTIFICATES/DEGREES:

- Insurance license(s) as required by state regulation.



OTHER:

Span of control approximately 6 to 8 Claim Professionals, Span of control may vary based on:

- complexity of LOB

- experience of staff

- team composition

- market mix



Outside Property Positions only require that employees be able to:

- Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

- Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

- Deploy on CAT duty as required.



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy



Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace



Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/ALPHARETTA-Unit-Manager,-Outside-Property-Job-GA-30004/653101/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/ALPHARETTA-Unit-Manager,-Outside-Property-Job-GA-30004/653101/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS