http://careers.travelers.com/go/Blue-Bell-PA-Claims-Jobs/33354/ View Blue Bell PA Claims Jobs at Travelers Sun, 21 Mar 2010 13:03:52 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Blue-Bell-PA-Claims-Jobs/33354/ 720
Job Title:

Claim Analyst - Concierge Shop

Job ID:

792588

Location: NJ-Marlton

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



**Pipeline Posting**



PURPOSE:

Achieve superior customer service and claim handling in a fast-paced auto body shop environment by completing essential tasks, including customer contact, sales and influence of program benefits, managing claim file, and disposition. Satisfy customer needs, ensure file quality and maintain a good relationship with our local Concierge Claim shops.



RESPONSIBILITIES AND DUTIES:

Effectively communicate benefits of Concierge Claim program to customers

Provide 2-hour voice to voice contact on assigned claims

Effectively manage and schedule new and existing assignments

Handle rental management of auto physical damage claims assigned to Concierge

Complete minor auto appraisals in a shop environment

Communicate daily with the local rental vendor to accommodate for incoming volume

Track and pay appropriate rental days

Track vehicle repairs daily

Provide regular status feedback to customer on repair process

Manage distribution and tracking of autos referred to shops within Concierge Program

Accurately input loss information into a claim multi-line system via a personal computer

Recognize fraud, subrogation potential, and salvage opportunities and refer to appropriate expert

Consistently provide high-level customer service

Continually acquire and develop skills to become an auto appraiser



KNOWLEDGE AND SKILLS:

College degree or equivalent work experience

Keyboard skills and proficient in Word

Must be able to demonstrate strong proficiency in organization

Must be a proactive self-starter



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/MARLTON-Claim-Analyst-Concierge-Shop-Job-NJ-08053/724235/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/MARLTON-Claim-Analyst-Concierge-Shop-Job-NJ-08053/724235/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Claim Rep. - Outside Property

Job ID:

792589

Location: NJ-Marlton

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



**Pipeline Posting**



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.



PRIMARY DUTIES:

Handle 1st party Property claims of moderate complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Perform administrative functions such as expense accounts, time off reporting, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

Previous property claim handling experience is preferred.

Knowledge of construction, estimating and estimating system (Xactimate preferred)



CERTIFICATES/DEGREES:

Valid driver's license



COMMUNICATION SKILLS:

Must display solid verbal and written communications skills.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.



Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/MARLTON-Claim-Rep_-Outside-Property-Job-NJ-08053/724236/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/MARLTON-Claim-Rep_-Outside-Property-Job-NJ-08053/724236/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS