http://careers.travelers.com/go/Blue-Bell-PA-Claims-Jobs/33354/ View Blue Bell PA Claims Jobs at Travelers Wed, 10 Feb 2010 00:02:32 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Blue-Bell-PA-Claims-Jobs/33354/ 720
Job Title:

Claim Analyst - Concierge Shop

Job ID:

792588

Location: NJ-Marlton

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



**Pipeline Posting**



PURPOSE:

Achieve superior customer service and claim handling in a fast-paced auto body shop environment by completing essential tasks, including customer contact, sales and influence of program benefits, managing claim file, and disposition. Satisfy customer needs, ensure file quality and maintain a good relationship with our local Concierge Claim shops.



RESPONSIBILITIES AND DUTIES:

Effectively communicate benefits of Concierge Claim program to customers

Provide 2-hour voice to voice contact on assigned claims

Effectively manage and schedule new and existing assignments

Handle rental management of auto physical damage claims assigned to Concierge

Complete minor auto appraisals in a shop environment

Communicate daily with the local rental vendor to accommodate for incoming volume

Track and pay appropriate rental days

Track vehicle repairs daily

Provide regular status feedback to customer on repair process

Manage distribution and tracking of autos referred to shops within Concierge Program

Accurately input loss information into a claim multi-line system via a personal computer

Recognize fraud, subrogation potential, and salvage opportunities and refer to appropriate expert

Consistently provide high-level customer service

Continually acquire and develop skills to become an auto appraiser



KNOWLEDGE AND SKILLS:

College degree or equivalent work experience

Keyboard skills and proficient in Word

Must be able to demonstrate strong proficiency in organization

Must be a proactive self-starter



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/MARLTON-Claim-Analyst-Concierge-Shop-Job-NJ-08053/724235/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/MARLTON-Claim-Analyst-Concierge-Shop-Job-NJ-08053/724235/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Claim Rep. - Outside Property

Job ID:

792589

Location: NJ-Marlton

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



**Pipeline Posting**



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.



PRIMARY DUTIES:

Handle 1st party Property claims of moderate complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Perform administrative functions such as expense accounts, time off reporting, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

Previous property claim handling experience is preferred.

Knowledge of construction, estimating and estimating system (Xactimate preferred)



CERTIFICATES/DEGREES:

Valid driver's license



COMMUNICATION SKILLS:

Must display solid verbal and written communications skills.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.



Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/MARLTON-Claim-Rep_-Outside-Property-Job-NJ-08053/724236/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/MARLTON-Claim-Rep_-Outside-Property-Job-NJ-08053/724236/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Med Tech Underwriter - Blue Bell, PA

Job ID:

792501

Location: PA-Blue Bell

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Reports to the Managing Director of a business group. Responsible for the profitability, growth and retention of assigned book of business within an assigned territory that is consistent with overall business line objectives. In this middle level position, the incumbent is responsible for all of the functions of an Account Executive except for mentoring Account Administrators; however, he/she may require assistance from a senior level Account Executive in order to manage more difficult accounts. Generally, the incumbent is responsible for independently managing all account activities for the moderately complex to routine accounts.



PRIMARY DUTIES:

Support long and short term business strategies to effectively achieve profit and growth objectives for assigned location(s) through responsible marketing and sound underwriting.



Underwrite and price accounts in support of strategic business planning activities designed to increase the presence of the business group in the market; retain the appropriate mix of business; and achieve overall growth and profit objectives.



Respond to underwriting and marketing strategies and standards by developing a marketing plan that reflects local market competitive conditions and, at the same time, meets growth and profit goals.



Ensure that production and underwriting objectives with respect to profitability are achieved.



Marketing and underwriting responsibilities include but are not limited to: Meeting with agency personnel to maintain and develop positive and productive relationships. In this capacity, assures that our contractual commitments are met and negotiates programs of insurance. Representing the company and our underwriting strategy in the location(s) to agent, employees and the community. Working with other business units as appropriate to support market penetration objectives and seeks out cross-sell opportunities as appropriate.



Maintain the highest level of customer service.



Assist in the delivery of excellent account administration services.



Develop and maintain effective relationships with internal resources (e.g., LP&E, Claim, Operations, etc.) to ensure delivery of all related services to clients.



Perform all functions to support profit, growth and expense management goals.



OTHER:

The incumbent has authority that is determined by his/her level of experience, the complexity of accounts and the agents assigned. The incumbent generally spends 20% to 50% in outside contact with agents and insureds.



Business Knowledge

Clearly demonstrates specific knowledge requirements as defined by business group.

Understand products, financials, objectives and service requirements of business group.

Knows how to get things done.



Marketing and Underwriting

Solid knowledge of technical underwriting.

Demonstrated marketing skills necessary to achieve established and stretch business goals.

Professionally current.

Works effectively with all levels and can easily build new relationships.

Able to recognize opportunities to penetrate a new market, take advantage of all important opportunities to increase market share and takes intelligent risks.



Customer Focus

Identifies customers' needs and takes appropriate action to meet those needs.

Acts with a sense of urgency.

Strong knowledge of competitive market conditions.



Financial

Understands business objectives and can act in a decisive manner to achieve financial results.



Teamwork

Establishes strong coalitions and networks both within and outside of the Division/Company.



Leadership

Makes sound decisions.

Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right things.



Self Management

Takes responsibility for decisions and actions.

Manages own work.

Understands the business and responds to all related issues, concerns and problems.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/BLUE-BELL-Med-Tech-Underwriter-Blue-Bell,-PA-Job-PA-19422/717952/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/BLUE-BELL-Med-Tech-Underwriter-Blue-Bell,-PA-Job-PA-19422/717952/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Risk Control Associate

Job ID:

792374

Location: PA-Philadelphia

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Travelers: Recruiting For an April 2010 Class

Our mission is to provide unparalleled risk control services and exposure assessments designed to reduce clients- exposure to risk, control loss costs, protect property and save lives.



Are you prepared for the challenge of assessing a variety of risks across several industries to identify hazards and controls? Do you have the interpersonal skills for influencing clients to implement recommendations and provide service to minimize losses? If you are ready for this, consider our Risk Control Development Program.



We are looking for people who are curious about why people get hurt, why buildings burn down, why products fail, why one company has a great safety record and another one does not, why people get sick from their work environments, and why so many types of losses occur. Uncovering the factors that lead up to those losses is key! Our

Risk Control staff-s inherent curiosity over the last 100 years allows us to know what works and what doesn-t. We apply proven risk control/loss prevention concepts to thousands of commercial accounts across the country each week.



At Travelers Risk Control, part of a Fortune 100 Company, our mission is to provide unparalleled risk control services and exposure assessments designed to reduce clients- exposure to risk, control loss costs, protect property and save lives. We influence underwriting decisions while maintaining a highly professional and technically proficient staff. Risk Control remains closely involved in the growth and profit goals of each of the businesses at our company.



We have experience working with customers in most industries, including manufacturing, printing, education, wholesale and retail businesses and service organizations. Our professional field consultants work closely with highly qualified specialists, dedicated in areas such as fire protection, product liability, transportation, industrial hygiene, ergonomics, and injury management. We work with small- and medium-sized commercial clients in addition to businesses that are national in scope. We also have specialty areas where our consultants focus exclusively with clients having unique needs in boiler and machinery, construction, public sector, and the oil and gas industry. Participants learn through a structured training program. There is a Field Office Orientation program, as well as technical training in St. Paul, Minn., or Hartford, Conn. After participants have completed these sessions, they return to their field location for a comprehensive on-the-job training program coupled with attendance at a variety of formal technical training sessions. This training is followed by continued close supervision and mentoring as individuals begin to work on their initial risk control assignments. The participants will develop an understanding of various business segments and their business strategies designed to achieve growth and profit objectives.



Participants must develop effective relationships with Underwriting and Service Teams, our Clients, the Broker/Agent community, Claim, and our Risk Control community.

Risk Control Development Program participants must have the ability to effectively communicate verbally and through sound business writing. They also must have sound analytical skills and be customer service oriented. The ability to work independently and in a team environment is also an important qualification.



Travelers at a Glance

Travelers has been doing business for more than 150 years and is the leading provider of commercial and consumer insurance. Travelers is a publicly traded company and is on the Fortune 100 list of largest U.S. companies. Our national workforce serves consumers and businesses through one of America-s largest networks of independent insurance agents, brokers and other distribution channels. We have representatives in every U.S. state, Canada, Ireland and U.K.



Requirements:

Undergraduate degree preferred, ideally in Engineering, Safety and Health, or Fire Protection Science



Two to five years experience in industry



Strong interpersonal and communication skills, both written and verbal



Analytical skills



Decision-making skills



Time management skills for a workload that is fast-paced



Computer skills (able to use Word and type reports)



Strategic and tactical skills



Customer service oriented



Able to work independently and collaborate within our team and with our business partners



Ability to travel overnight to St. Paul, Minn., or Hartford, Conn., and/or other field locations for training



Legally eligible to work in the United States



Current/valid driver-s license with acceptable driving history. MVR and background checks will be completed.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/PHILADELPHIA-Risk-Control-Associate-Job-PA-19019/710168/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/PHILADELPHIA-Risk-Control-Associate-Job-PA-19019/710168/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS