http://careers.travelers.com/go/Chantilly-VA-Claims-Jobs/33356/ View Chantilly VA Claims Jobs at Travelers Tue, 09 Feb 2010 23:02:35 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Chantilly-VA-Claims-Jobs/33356/ 720
Job Title:

Inside Sales Executive

Job ID:

791573

Location: VA-Chantilly

Available Openings:

5



Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Select Inside Sales Executive



Reports to: Select Sales Director



General Summary

Responsible for achieving the financial plan through managing assigned distribution. Responsible for the execution of industry leading sales strategies; initiating and developing highly effective sales relationships with customers, distribution resources, and fellow employees. Creates tactical sales plans that provide for the profitable growth of respective segments - consistently delivering on Select Accounts flow and revenue goals. Position requires state of the art consultative and transactional sales skills, superior knowledge of Select Accounts products and services, broad-spectrum knowledge of corporate enterprise wide capabilities, and exceptional influence management skills. Delivers sales success within our framework of corporate values. Assigned to those agents with smaller, Express-oriented books of business, or those agents geographically difficult to handle. All sales calls are telephonic, virtual sales calls.



Primary Duties and Responsibilities:

- Identify and develop a flow of new customers that fit our profile and exceed our production goal

- Understand specific industry characteristics of each segment including key needs and buying patterns and use effectively in positioning our products, platform, and services

- Develop annual agency flow and production goals

- Work with designated distribution resources to develop sales plans for targeted segments

- Own responsibility for managing assigned distribution

- Establish strong producer relationships through high frequency of telephonic customer contact, clear knowledge of company strategy and joint sales planning

- Help facilitate working relationships between distribution resources and AE-s

- Own the execution of the Select Business Development Process and Best Practices

- Maintain superior knowledge of competitor products and capabilities along with local market trends

- Effectively articulate and position the Select Value Proposition

- Demonstrate the ability to build partnerships with other business groups to identify and initiate multiple product solutions at the account level

- Work collaboratively with other business units in the territory and prepare a comprehensive marketing plan designed to increase market share

- Work collaboratively with other business units to remove roadblocks and administrative obstacles to ensure agents and brokers see Travelers as `easy to do business with-



Competencies:

- Select/Enterprise Knowledge - demonstrates and applies knowledge of appetite; product; platform and Agency Compensation as well as Enterprise support services (Service Center, Claims, Billing, etc.)

- Communication skills - exceptional verbal and written skills; listening skills and virtual presentation skills

- Sales/ Sales Management - develops short and long term action plans based on analysis of relevant data; demonstrates exceptionally strong Professional Selling Skills; knows when and how to apply consultative and transactional sales skills

- Collaboration - ability to build and sustain long term productive internal and external relationships

- Influence - ability to effectively influence internally and externally

- Agency Management - thoroughly understands agency business and behaviors; develops flow required to achieve annual goals

- Financial & Business acumen- demonstrates market knowledge; territory awareness (including headroom opportunities and competitor strengths & weaknesses)

- Business Applications - effectively utilizes available office technology and internet applications (Work Queue; MS Suite; SE Toolbox, Lync, etc.)



Education/Experience:

- 4 year college degree or related business experience

- 2+ years insurance marketing or sales responsibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHANTILLY-Inside-Sales-Executive-Job-VA-20151/651995/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHANTILLY-Inside-Sales-Executive-Job-VA-20151/651995/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

SIU Investigator

Job ID:

792364

Location: VA-Chantilly

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Conduct investigations to detect fraud on claims against the company. Provide investigative expertise to limit exposure and protect company assets. These investigations involve all lines of insurance. The area of responsibility includes Northern Virginia, District of Columbia, southern and eastern Maryland.



PRIMARY DUTIES:

Conducts investigations with a focus on thoroughness, quality, with attention to detail, timeliness and cost control.

Prepares and submits investigative reports covering all phases of the investigation in each case for approval.

Assists with the development and training of the claim staff in the detection of external and or internal fraud, plus workplace violence.

Interprets and conveys highly technical information to others.

Applies rules of evidence; recognizes evidence and determines its value to specific claim, evidence collection and interpretation. Requires clear understanding of the rules of evidence.

Establishes and maintains liaison with public officials, law enforcement officers and others to obtain assistance in conducting investigations.

Knowledgeable about all applicable fraud statutes: local, state and federal to ensure duties and assignments are carried out within the requirements of applicable law and local office expectations.

High degree of integrity and confidentiality required handling information that is considered personal and confidential.

Customer Service and relationship/team building by maintaining contact during the course of investigations with company's claim services, Marketing and Underwriting colleagues, claimants, policyholders, agents, counterparts in other firms, external legal professionals, external medical professionals, financial institutions, government/regulatory agencies, potential customers and vendors and suppliers.

Develops network of resources within the community (e.g., local fraud bureaus, district attorneys offices, law enforcement agencies, insurance associations, professional associations, and community groups).

Requires overnight travel.

Works in a position where frequent exposure to noise, dirt, odors or where work may be performed in a confined or restricted area.



An investigator can function as lead role by performing all of the following duties in addition to those described above:

Lead investigator, responsible for guiding and training other investigators in the performance of their duties.

Serves as subject matter expert in two or more specialty areas (e.g., major case, medical fraud, construction losses. etc.).

Runs special projects or initiatives at local and regional level with planning and implementation responsibilities and accountability for outcome.

Serves as assistant and regular backup for Regional Manager.

May close cases, assign work, direct activities of investigators as 'lead' with clear line of authority in Manager's absence.

Represents SIU as a technical resource by attending unit meetings (e.g., auto, property, subrogation, marketing, underwriting, legal proceedings as needed at the local level and acts within established professional guidelines as well as applicable state laws



EDUCATION/COURSE OF STUDY:

Minimum 2-year college degree or equivalent law enforcement or claim experience.



WORK EXPERIENCE:

Working level knowledge of insurance and claim operations, commercial, personal, and Workers Compensation insurance products and litigation management.

Claim, legal or law enforcement background.



OTHER:

Interviewing skills.

Analytical skills and ability to make deductions; logical and sequential thinker

Computer literate; database and Internet proficient.

Knowledge of available resources (internal and external) to assist in investigations

Conflict management skills to deal with crisis situations, hostile witnesses, etc.



Additional lead investigator required qualifications, skills and competencies:

Delegation, organization and follow-up skills. Ability to get work done through others.

Working knowledge of budgets and other fiscal responsibilities.



Critical Success Factors:

Productivity (referral rate and average referrals per investigator)

Customer Service and Timeliness of Investigation (close rate and average duration of investigation)

Expense Management (return on investment and billing)

Quality of Investigation (efficiency rate and QA score)



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHANTILLY-SIU-Investigator-Job-VA-20151/709365/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHANTILLY-SIU-Investigator-Job-VA-20151/709365/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Personal Insurance General Adjuster

Job ID:

792673

Location: VA-Chantilly

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Adjust large, complex Personal Lines losses in excess of $150,000. Write detailed Xactimate building repair estimates on both fully assigned and co-adjusted claims. Full validation of Contents and ALE components of each claim and actively participate with Subrogation investigations.



PRIMARY DUTIES:

Travel to inspect/adjust large complex Personal Lines property claims within your assigned territory plus be available for back-up assignments anywhere in continental US.



Participate as storm team member to handle large storm/catastrophe losses. Serve as a PL MCU expert resource to the CAT team and handle /manage those claims that are within MCU threshold. When required function as the on-site MCU manager. Establish and operate storm claim office in situations that do not qualify for a CAT coordinator/supervisor. Be available to field offices as a consultant on issues of coverage and damage.



Evaluate and investigate claims for any possible fraud, arson and subrogation & salvage recovery potential; direct/manage investigation with experts. Select and supervise legal counsel for litigation management. Qualify as expert to testify in court as appropriate.



Develop scope of building losses including on-site inspections written Xactimate repair estimates; inventory and validate complete Contents loss; evaluate losses to secure appropriate experts needed and secure agreed prices with contractors.



Serve as a mentor to claim reps and unit managers. Co-adjust losses by taking a claim rep and/or unit manager to loss site. Conduct field office training sessions. Interact with agents/brokers as well as our Marketing/Underwriting partners to facilitate communication and customer service.



CERTIFICATES/DEGREES:

An adjuster-s license may be required pursuant to applicable state statutes.



COMMUNICATION SKILLS:

Maintain advanced conflict resolution skills, plus strong negotiation skills to facilitate settling claim at appropriate resolution. Developed and experienced communication skills required to understand, interpret, direct and convey highly technical information to individuals from varied levels of expertise. Writing skills must be able to complete prompt electronic notes, detailed technical CFA summary reports, and legal correspondence and management memos.



Other:

Expert mastery knowledge or skill level in Personal Line property claims.

A working knowledge/skill level in accounting, math, administrative support, financial analysis, litigation, and personal lines insurance products.



Sense of urgency, able to prioritize, ability to work alone in adverse weather conditions.

Ability to plan, execute strategies with other organizations, resources, authorities.



Pay Band 5



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHANTILLY-Personal-Insurance-General-Adjuster-Job-VA-20151/729910/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHANTILLY-Personal-Insurance-General-Adjuster-Job-VA-20151/729910/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Account Executive, Private Non Profit

Job ID:

792299

Location: VA-Chantilly

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Reports to the Managing Director of a business group. Responsible for the profitability, growth and retention of assigned book of business within an assigned territory that is consistent with overall business line objectives. In this middle level position, the incumbent is responsible for all of the functions of an Account Executive except for mentoring Account Administrators; however, he/she may require assistance from a senior level Account Executive in order to manage more difficult accounts. Generally, the incumbent is responsible for independently managing all account activities for the moderately complex to routine accounts.



PRIMARY DUTIES:

Support long and short term business strategies to effectively achieve profit and growth objectives for assigned location(s) through responsible marketing and sound underwriting.



Underwrite and price accounts in support of strategic business planning activities designed to increase the presence of the business group in the market; retain the appropriate mix of business; and achieve overall growth and profit objectives.



Respond to underwriting and marketing strategies and standards by developing a marketing plan that reflects local market competitive conditions and, at the same time, meets growth and profit goals.



Ensure that production and underwriting objecitves with respect to profitability are achieved.



Marketing and underwriting responsibilities include but are not limited to: Meeting with agency personnel to maintain and develop positive and productive relationships. In this capacity, assures that our contractual commitments are met and negotiates programs of insurance. Representing the company and our underwriting strategy in the location(s) to agent, employees and the community. Working with other business units as appropriate to support market penetration objectives and seeks out cross-sell opportunities as appropriate.



Maintain the highest level of customer service.



Assist in the delivery of excellent account administration services.



Develop and maintain effective relationships with internal resources (e.g., LP&E, Claim, Operations, etc.) to ensure delivery of all related services to clients.



Perform all functions to support profit, growth and expense management goals.



OTHER:

The incumbent has authority that is determined by his/her level of experience, the complexity of accounts and the agents assigned. The incumbent generally spends 20% to 50% in outside contact with agents and insureds.



Business Knowledge

Clearly demonstrates specific knowledge requirements as defined by business group.

Understand products, financials, objectives and service requirements of business group.

Knows how to get things done.



Marketing and Underwriting

Solid knowledge of technical underwriting.

Demonstrated marketing skills necessary to achieve established and stretch business goals.

Professionally current.

Works effectively with all levels and can easily build new relationships.

Able to recognize opportunities to penetrate a new market, take advantage of all important opportunities to increase market share and takes intelligent risks.



Customer Focus

Identifies customers' needs and takes appropriate action to meet those needs.

Acts with a sense of urgency.

Strong knowledge of competitive market conditions.



Financial

Understands business objectives and can act in a decisive manner to achieve financial results.



Teamwork

Establishes strong coalitions and networks both within and outside of the Division/Company.



Leadership

Makes sound decisions.

Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right things.



Self Management

Takes responsibility for decisions and actions.

Manages own work.

Understands the business and responds to all related issues, concerns and problems.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHANTILLY-Account-Executive,-Private-Non-Profit-Job-VA-20151/701387/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHANTILLY-Account-Executive,-Private-Non-Profit-Job-VA-20151/701387/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS