http://careers.travelers.com/go/Charlotte-NC-Claims-Jobs/33357/ View Charlotte NC Claims Jobs at Travelers Tue, 09 Feb 2010 23:02:08 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Charlotte-NC-Claims-Jobs/33357/ 720
Job Title:

AD Claim Rep. Trainee

Job ID:

791899

Location: NC-Charlotte

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***



Summary:

Handle 1st and 3rd party Personal Insurance. Manage claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage (i.e.: mail box, fence, and indirect damages such as down time and business interruption.) Claims will have varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).



Primary Duties and Responsibilities:

- Handle all types of vehicles including automobiles, and a variety of heavy and mobile equipment (i.e. Cranes, tractor trailers, construction, agricultural equipment) at every severity level including other property damage i.e.: guard rails, mail boxes and any property within the vehicle.

- Handle vehicle claims with varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).

- Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim (i.e.: negligence laws, financial responsibility/limits, immunity, etc.) Manage deductibles and coverage limits.

- Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure with respect to the various vehicle coverage provided.

- Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate. Manage fire, theft and other claims that require specialized investigation and utilization of internal and external experts in accordance with local laws.

- Request the appropriate inspection type based on the details of the loss to effectively and efficiently resolve the claim (i.e.: concierge claim, appraisal, heavy equipment, property task assignment). When a Total Loss is determined, authorize payment through the Total Loss representative.

- Conduct damage management including properly managing the repair process i.e.: mitigating storage, rental, early tow to salvage and other related expenses by working closely with appraisers, rental facilities, body shops, repair facilities and other vendors.

- Establish timely and maintain appropriate claim and expense reserves.

- Develop and continually update a plan of action including maintaining an effective diary to bring the claim to resolution in a timely manner. Manage file inventory by utilizing an effective diary system and documenting claim file activities in accordance with established procedures.

- Write denial letters, Reservation of Rights and other routine and complex correspondence to insureds and claimants.

- Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.

- Negotiate and convey claim settlements within authority limits to insureds.

- Meet all quality standards and expectations per Best Practices.

- Comply with state specific regulations.

- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers. Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).

- Recognize and forward appropriate files to subject matter experts i.e.: SIU, engineer, staff/general counsel, heavy equipment, construction, property, CAT mgmt, fire investigator, Independent Adjuster, and accident reconstruction for their review and consult. Identify subrogation opportunities; determine appropriateness of the demand and negotiate adverse subrogation and arbitration.

- Handle litigation on appropriately assigned cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings.

- May participate with Auto ERT during extreme weather events.

- Effectively manage multiple competing priorities to ensure timely payment, follow-up and claim resolution.



Education / Work Experience:

College degree or equivalent business experience. Adjusters license (where applicable). Strong verbal and written communication skills. Hardware and software skills to utilize and leverage claim and adjusting technology.



Other :

Medical terminology knowledge (helpful)

Customer service and empathy skills

Solid analytical and decision making skills

Math skills

Excellent negotiation skills and ability to effectively handle conflict

Strong organization and time management skills

Ability to multi-task and to adapt to a changing environment

Ability to effectively handle conflict

Attention to detail ensuring accuracy

Strong investigative skills and creativity to achieve optimal resolution



This position does require alternative scheduling, either Tuesday - Saturday, or 10am - 7pm, at the discretion of the hiring manager.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHARLOTTE-AD-Claim-Rep_-Trainee-Job-NC-28201/674402/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHARLOTTE-AD-Claim-Rep_-Trainee-Job-NC-28201/674402/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

AD Claim Rep. - Experienced

Job ID:

791913

Location: NC-Charlotte

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***



Summary:

Handle 1st and 3rd party Personal Insurance. Manage claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage (i.e.: mail box, fence, and indirect damages such as down time and business interruption.) Claims will have varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).



Primary Duties and Responsibilities:

- Handle all types of vehicles including automobiles, and a variety of heavy and mobile equipment (i.e. Cranes, tractor trailers, construction, agricultural equipment) at every severity level including other property damage i.e.: guard rails, mail boxes and any property within the vehicle.

- Handle vehicle claims with varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).

- Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim (i.e.: negligence laws, financial responsibility/limits, immunity, etc.) Manage deductibles and coverage limits.

- Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure with respect to the various vehicle coverage provided.

- Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate. Manage fire, theft and other claims that require specialized investigation and utilization of internal and external experts in accordance with local laws.

- Request the appropriate inspection type based on the details of the loss to effectively and efficiently resolve the claim (i.e.: concierge claim, appraisal, heavy equipment, property task assignment). When a Total Loss is determined, authorize payment through the Total Loss representative.

- Conduct damage management including properly managing the repair process i.e.: mitigating storage, rental, early tow to salvage and other related expenses by working closely with appraisers, rental facilities, body shops, repair facilities and other vendors.

- Establish timely and maintain appropriate claim and expense reserves.

- Develop and continually update a plan of action including maintaining an effective diary to bring the claim to resolution in a timely manner. Manage file inventory by utilizing an effective diary system and documenting claim file activities in accordance with established procedures.

- Write denial letters, Reservation of Rights and other routine and complex correspondence to insureds and claimants.

- Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.

- Negotiate and convey claim settlements within authority limits to insureds.

- Meet all quality standards and expectations per Best Practices.

- Comply with state specific regulations.

- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers. Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).

- Recognize and forward appropriate files to subject matter experts i.e.: SIU, engineer, staff/general counsel, heavy equipment, construction, property, CAT mgmt, fire investigator, Independent Adjuster, and accident reconstruction for their review and consult. Identify subrogation opportunities; determine appropriateness of the demand and negotiate adverse subrogation and arbitration.

- Handle litigation on appropriately assigned cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings.

- May participate with Auto ERT during extreme weather events.-

- Effectively manage multiple competing priorities to ensure timely payment, follow-up and claim resolution.



Education / Work Experience:

College degree or equivalent business experience. Adjusters license (where applicable). Strong verbal and written communication skills. Hardware and software skills to utilize and leverage claim and adjusting technology.



Other :

Medical terminology knowledge (helpful)

Customer service and empathy skills

Solid analytical and decision making skills

Math skills

Excellent negotiation skills and ability to effectively handle conflict

Strong organization and time management skills

Ability to multi-task and to adapt to a changing environment

Ability to effectively handle conflict

Attention to detail ensuring accuracy

Strong investigative skills and creativity to achieve optimal resolution



This position does require alternative scheduling, either Tuesday - Saturday, or 10am - 7pm, at the discretion of the hiring manager



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHARLOTTE-AD-Claim-Rep_-Experienced-Job-NC-28201/677661/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHARLOTTE-AD-Claim-Rep_-Experienced-Job-NC-28201/677661/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Technical Specialist - GL

Job ID:

791827

Location: NC-Charlotte

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contact, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.



PRIMARY DUTIES:

Directly handle assigned severe claims.

Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

Consult with Manager on use of Claim Coverage Counsel as needed.

Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.

Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.

Proactively review CFAs for adherence to quality standards and trend analysis.

Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.

Establish and maintain proper indemnity & expense reserves.

Recommend appropriate cases for discussion at roundtable.

Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense

Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.

Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.

Develop and employ creative resolution strategies.

Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.

Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.

Apply litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

Track and control legal expenses to assure cost-effective resolution.

Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.

Appropriately deal with information that is considered personal and confidential.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

Share accountability with business partners to achieve and sustain quality results.

Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.



EDUCATION/WORK EXPERIENCE:

College degree or equivalent in business experience preferred

Advanced level knowledge and skill in claim and litigation.

Basic working level knowledge and skill in various business line products

Strong negotiation and customer service skills

Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.

Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.

Able to make independent decisions on most assigned cases without involvement of supervisor.

Openness to the ideas and expertise of others actively solicits input and shares ideas.

Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Demonstrated coaching, influence and persuasion skills.

Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.

Can adapt to and support cultural change

Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.

Previous CL claim handling perferred.



CERTIFICATES/DEGREES:

State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.



OTHER:

Leading the Business:

Drive Results

Leads Change

Executes Business Strategy



Leading Others:

Attract Top Talent

Maximize Individual Performance

Holds Others Accountable

Aligns Rewards

Creates and Sustains a Dynamic Workplace-promotes Enterprise culture



Leading Self-Emotional Intelligence

Demonstrates Self-Awareness-initiative and accountability

Applies Critical Thinking

Communicates Effectively & Influences Others

Exhibits Courage, Conviction & Credibility



Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHARLOTTE-Technical-Specialist-GL-Job-NC-28201/670979/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHARLOTTE-Technical-Specialist-GL-Job-NC-28201/670979/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Experienced Auto Appraiser - Hickory, NC

Job ID:

792629

Location: NC-Charlotte

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- Provide effective communication and customer service to all external and internal customers.

- Demonstrate proficiency in estimating, investigation, evaluation and negotiation of 1st and 3rd party Auto claims.

- Provide all lines of business and departments, i.e., Property, Boat and Yacht, Inland Marine, Public Sector, etc., with inspection and investigation assistance as needed, including Catastrophe response.

- Identify and coordinate with appropriate claim resources on coverage issues, subrogation, salvage, and potential fraud opportunities to achieve optimum final claim resolution.

- Assist management by participating in the development of new and inexperienced field Auto claim staff.



PRIMARY DUTIES:

Provide interpersonal, verbal and written communications that promote providing a secure, respected and cared for experience for our customers.



Ensure optimum file outcome on assigned claims.

- Effectively manage work assignments and promptly travel to location of vehicle/equipment.

- Execute prompt and immediate contact with vehicle/equipment owners to inspect loss, provide claim direction, exchange information, negotiate, settle and move vehicles/equipment as appropriate.

- Actively support Auto Business Plans such as Concierge, Direct Repair and GO programs.

- Achieve and maintain appropriate technical expertise, certifications and regulatory required licenses through successful completion of company and industry classes and training.



Establish the physical damage claim value of assigned losses.

- Prepare and document accurate vehicle/equipment damage appraisals, Actual Cash and Replacement values according to insurance department regulations, Auto Best Practices and Appraisal Technical Resource Guide.

- Utilize technical expertise and information gathering to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software.

- Achieve authorization to initiate payment to the customer or provide settlement amount to the assigned Claim Representative for payment. This may include presentation of facts gathered to appropriate leadership, depending on settlement amount and authority level.



Partner with internal resources throughout the life of the claim. Resources could include Property, Auto, Auto Liability, Subrogation, SIU and other internal resources appropriate to the specific claim type. Partnership from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources.



In collaboration with Claim management provide on the job training and assist in the development of new and inexperienced field Auto claim staff (inside and outside).



Comply with all insurance department regulations and applicable laws.



The following duties are concurrent with those listed above:

- Appropriately control claim values, including loss of use and rental reimbursement, through use of cost containment tools.

- Provide operational intelligence to Travelers business partners through accurate data reporting.

- Maintain continuous and effective communication with customers, Agents, Claim Staff and related business partners on assigned claims.

- Occasional overnight travel for training and inspections on first and third party claims as assigned.

- Occasional Catastrophe Duty, including other offices and states may be required.

- Accurate and timely reporting of overtime, travel expenses, time off, special project, etc. as required.



EDUCATION/COURSE OF STUDY:

College or Technical School Degree strongly preferred



WORK EXPERIENCE:

- 2 - 5 years related appraisal experience, preferably with an insurance company.



- Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction, knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.



OTHER:

- Ability to provide on the job training and development of Auto claim staff.



- Advanced mathematical and computer proficiency skills.



- Ability to promptly travel, with little or no advance notice, demonstrating effective planning, expense and cost control skills.



- Understanding of Privacy Act when dealing with personal and confidential information.



- Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate.

- Commitment to continuous education.

- Demonstrated ownership attitude and customer centric response to all assigned tasks.

- Professional License, Registration, or Certificate is required to hold this position depending upon state regulations.

- Valid driver-s license and good driving record.

- I-CAR Gold Class Professional level in Collision Repair preferred.



- Executes Business Strategy at the desk level

- Drives Results

- Maximizes Individual and Organizational Performance

- Communicates Effectively and Influences Others

- Leads Change

- Exhibits Courage, Conviction, and Credibility

- Applies Critical Thinking

- Accountability

- Promotes Enterprise Culture

- Creates and Sustains a Dynamic Workplace



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHARLOTTE-Experienced-Auto-Appraiser-Hickory,-NC-Job-NC-28201/728086/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHARLOTTE-Experienced-Auto-Appraiser-Hickory,-NC-Job-NC-28201/728086/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Auto Claim Rep. - CL

Job ID:

791738

Location: NC-Charlotte

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Summary:

Investigate, evaluate, reserve, negotiate and settle assigned auto liability claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.



Primary Duties and Responsibilities:

Timely coverage analysis and communication with insured based on application of policy information, facts or allegations of each case. Consult with Unit Manager on use of Claim Coverage Counsel.



Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.



Identify resources for specific activities required to properly investigate claims such as Subro, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Request through Unit Manager and coordinate the results of their efforts and findings.



Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.



Keep effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure, and establish proper indemnity and expense reserves.



Utilize evaluation documentation tools in accordance with department guidelines.



Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.



May manage litigated claims. Develop litigation plan with staff or panel counsel, track and control legal expenses. Assure cost-effective resolution.



Maintain claim files, have an effective diary system, and document claim file activities in accordance with established procedures.



May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.



Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.



Recognize cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.



Appropriately deal with information that is considered personal and confidential.



Compliance with Claim Department's Best Practices.



Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.



Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws



Provide quality customer service and ensure file quality.



Share accountability with business partners to achieve and sustain quality results.



Education / Work Experience:

College degree or equivalent in business discipline preferred. State license where applicable & continuing education.



Other:

Completion of claim handling training program.

Strong negotiation and customer service skills.

Demonstrated knowledge and ability in claims handling.

Advanced level knowledge and skill in claims and litigation.

Basic working level knowledge and skill in various business line products.

Poised, polished communication skills.

Hardware and software skills and abilities including computers and other similar electronic devices.

Demonstrated good organizational skills with the ability to prioritize and work independently.

Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.

File Management

Business Knowledge/Technology

Customer Focus

Relationship Management

Change Management

Decision Making

Leadership In A Matrix Environment

Strategic Thinker

Creativity

Initiative

Collaboration

Communicates Effectively And Influences Others

Trend Analysis



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHARLOTTE-Auto-Claim-Rep_-CL-Job-NC-28201/659655/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHARLOTTE-Auto-Claim-Rep_-CL-Job-NC-28201/659655/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Experienced Outside Property Claim Rep. - Cleveland/Burke County, NC

Job ID:

792517

Location: NC-Charlotte

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality. This is a residential position covering the Cleveland/Burke County, NC.



PRIMARY DUTIES:

Handle 1st party Property claims of moderate complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Perform administrative functions such as expense accounts, time off reporting, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

Previous property claim handling experience is preferred.

Knowledge of construction, estimating and estimating system (Xactimate preferred)



CERTIFICATES/DEGREES:

Valid driver's license



COMMUNICATION SKILLS:

Must display solid verbal and written communications skills.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.



Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.



This Outside Property positions require the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, setup and climb a ladder weighing approximately 38 pounds; walk on roofs; and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.)



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHARLOTTE-Experienced-Outside-Property-Claim-Rep_-Cleveland-Burke-County,-NC-Job-NC-28201/718767/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHARLOTTE-Experienced-Outside-Property-Claim-Rep_-Cleveland-Burke-County,-NC-Job-NC-28201/718767/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Total Loss Claim Rep Trainee

Job ID:

792310

Location: NC-Charlotte

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***



Summary

Complete formal training program for consideration of advancement to claim representative position.

Evaluate, negotiate and resolve Total Loss claims at the most reasonable cost. Manage Total Loss expenses relating to upfront storage and tow charges. Utilize appropriate Rental Management. Satisfy customer needs and ensure file quality.



Primary Duties and Responsibilities:



- Same day voice to voice contact with Total Loss customer expectation. Provide quality customer service.

- Review Autosource, repair estimate, photos, and system notes to ensure thorough knowledge of ACV evaluation, coverage, liability, and rental issues. Notification to Heavy Equipment area for high dollar (over $25,000) CL claims.

- Establish and maintain appropriate claim and expense reserves.

- Negotiate and settle property damage claims within settlement authority. Move vehicles timely to reduce upfront storage fees.

- Consider and evaluate equipment additions or mileage variances during the settlement discussion.

- Utilize background vendor tool to determine and understand vehicle repair history. Negotiate issues or dollar variances relating to ACV.

- Achieve timely and optimal payout results on file inventory. Utilize appropriate mitigation correspondence if applicable.

- Effective diary management to ensure prompt movement of salvage and total loss file conclusion.

- Focus on results and file quality consistent with Best Practices and Special Account communications.

- Provide solid communication to interact competently with internal and external customers.

- Competent explanation to customer of state titling and Total Loss laws/regulations.

- Establish ACV through Autosource vendor on unrecovered theft claims. Negotiate and settle claim. Ensure title is placed in company name.



Education/Work Experience:



College degree preferred or equivalent work experience. Strong negotiation and customer service skills.

Claim management or Auto Appraisal experience preferred.

Excellent oral and written communication skills

Computer literate, basic typing skills

State Adjuster License may be required



Other:



Current knowledge of jurisdictional laws and regulations

Knowledge and understanding of PL/CL insurance policies

File Management

Customer Focus/Communication

Decisiveness

Relationship Management

Technology

Flexibility

Integrity



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHARLOTTE-Total-Loss-Claim-Rep-Trainee-Job-NC-28201/701971/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHARLOTTE-Total-Loss-Claim-Rep-Trainee-Job-NC-28201/701971/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Property Field Product Line Manager (Executive Mgmt Level))

Job ID:

792293

Location: NC-Charlotte

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

- Drive field offices product strategies with ultimate accountability for results.

- Participate in the development of claim management strategies specific to assigned product area by working with Home Office and Product leadership.

- Responsible for successful execution of those claim management strategies locally and for continually communicating with Home Office and Product leadership to strengthen results.

- Recognized as the local product expert by business partners and is actively engaged with them to ensure claim strategies are understood and an integral component of the business plans/objectives.

- Select, lead, mentor, performance manage and develop staff.



PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Direct the selection, development, deployment and evaluation of assigned Claim team.

- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Evaluate claim behaviors, and develop and implement strategies and plans to address staff professional development including Associate Manager. Make certain training needs are identified and addressed on an ongoing basis.

- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.

- Identify business drivers and trends from rigorously analyzing claim data. Work directly with Home Office and Product teams to develop, understand and implement national strategies and provide input on new strategies.

- Provide guidance and direction to Associate Manager, Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.

- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim-s philosophies.

- Identify business drivers and trends from rigorously analyzing claim data

- Work with teams to develop, understand and implement strategies and provide input on new strategies.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Develop, implement and adjust product line staffing/operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.

- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other Product Leads ensuring the success of the local office as a whole.

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Act as Field liaison with claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as superior role model of decision-making skills and professional image by seeking and sharing knowledge from experience, and taking responsible risks to improve individual and team performance

- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.

- Coordinate and support marketing by participating in sales and account management process.

- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.



EDUCATION/COURSE OF STUDY:

- College degree preferred.



WORK EXPERIENCE:

- Extensive knowledge of Property Claims.

- Extensive Claim management experience (minimum 8 years), experience managing managers.



CERTIFICATES/DEGREES:

- Insurance license(s) as required by state regulation



OTHER:

- Comprehensive knowledge and understanding of marketing, underwriting and account management processes

- Current on jurisdictional laws and regulations



Span of control may vary based on:

- complexity of LOB

- experience of staff

- team composition

- market mix



Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy

Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace

Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHARLOTTE-Property-Field-Product-Line-Manager-(Executive-Mgmt-Level))-Job-NC-28201/701383/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHARLOTTE-Property-Field-Product-Line-Manager-(Executive-Mgmt-Level))-Job-NC-28201/701383/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Director of Operations, Claim (Asst VP level experience) - Charlotte, NC

Job ID:

791690

Location: NC-Charlotte

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Assists CCVP in driving national claim strategies as defined by each LOB, ensuring execution at the local level. Ensure the various LOBs within the field office are effective and producing quality operational and financial results. Oversee expense and financial controls for entire claim office operation. Ensure successful product delivery. Leadership and development of people, if applicable. The Charlotte Claim Service Center has two satellite offices which are in Raleigh, NC and Columbia, SC.



PRIMARY DUTIES:

Assists CCVP in driving national claim strategies as defined by each LOB, ensuring execution at the local level.

- Aligns with CCVP and product Leadership to ensure consistent and successful execution of national claim initiatives across the office.

- Supports local delivery of strategies across all lines of business within office.

- Assists in identification of business drivers and trends as well as development and execution of strategic plans to address trends.

- Supports the Field Product Line Managers (FPLMs) in developing and coordinating business planning strategies and the integration of product line business plans/strategies.



Ensure the various LOBs within the field office are effective and producing quality operational and financial results.

- Monitors quality, compliance, and results of claim policies, procedures and results across all lines of business. Conducts Self Assessment & Validation. Evaluates underlying controls by reviewing various reports summarized in the assessment. Assists/Supports in the annual calibration process.

- Participates in team environment where CCVP, FPLMs, and OM work together to continually improve the results and level of performance for their lines and across the office. Review Key Indicators Office wide and highlight variances for further review by EMT. Assist Product Line Leads as needed with utilization of Book Analytics.

- Consults and support to FPLMs in implementing initiatives to improve file quality, customer service and manage costs.

- Coordinates operational reviews with HO. Gathers relevant information for the operational review.

- Works collaboratively to assess the work product in the Claim Center throughout the year.



Oversee expense and financial controls for entire claim office operation.

- Provides consultation for volume and staffing trends across all lines and across the office. Census/Budget/Expense Management-analyze actual verses planned, perform staffing analysis, monitor census verses planning and budget forecasting. Perform Flash Report Analysis.

- Aligns with Home Office Administrative leaders to ensure consistent execution of policies and procedures (Finance, MI, Regulatory Affairs, Systems, etc.) to comply with statutory /contractual obligations (i.e. SOX) within the Field office.



Ensure successful product delivery.

- Works with LOB to adjust claim practices as appropriate to anticipate, respond to and manage trends.

- Assists in maintaining a positive customer service environment.



Leadership and development of people.

- Direct management of the office operations unit managers and/or staff.

- Performs performance appraisals of staff, enhances evaluation process by soliciting feedback from peers and EMT.

- Develops staff to ensure succession plan and talent retention.

- Identifies and promotes opportunities for exposure and experience to ensure continuous development of staff.

- Serves as superior role model of decision making skills and professional image by seeking and sharing knowledge from experience, and taking responsible risks to improve individual and team performance.



OTHER:



Competencies:



Leadership: Effectively influences people to achieve organizational objectives. Embraces the leadership role and can be counted on to help the CCVP drive towards the desired results and to exceed goals successfully.



Communication: Effectively communicates with others, exhibits managerial courage and provides meaningful suggestions to others for the purpose of achieving individual and organizational success.



Workforce Management:

- Hires, trains, develops, retains and compensates direct operations staff.

- Assists in managing an efficient workforce for the Claim Center.



Relationship Management: Develops and maintains effective relationships with others (co-workers, customers, vendors, management and other key stakeholders) to achieve organizational goals. Includes efforts one takes to be part of a team and work together.



Managing Change: Personally adapts to change or challenging initiatives while developing new ideas and approaches aimed at improving results.



Business/ Technical Knowledge: Applies business and technical acumen by understanding how the business works and how technology supports business initiatives. Leverages technology for self and staff to improve efficiency.



Analytical/ Decision Making Skills: Able to interpret information from multiple sources and draw logical conclusions; consults others based on analysis of data; able to think strategically and use data findings to consult others for improved business results.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHARLOTTE-Director-of-Operations,-Claims-Job-NC-28201/656499/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHARLOTTE-Director-of-Operations,-Claims-Job-NC-28201/656499/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Counsel or Sr. Counsel - Claim Legal, General Liability Group

Job ID:

792286

Location: NC-Charlotte

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Provides high quality, cost effective liability and coverage advice, litigation management, and legal services concerning the general liability product line to Claim, as well as Underwriting and other business units within Travelers. Supports the GL Field Product Line Manager in driving the GL business product for the GL Hub and its Spoke Claim Centers. Researches and prepares opinions on a wide variety of general liability product line issues and coverage. May participate on behalf of the company in mediations, arbitrations, settlement conferences, and other alternative dispute resolution forums in coverage-related disputes. Manages outside counsel on selected matters.



PRIMARY DUTIES:

Provides legal support on a variety of general liability product line issues to the Field Product Line Manager. Provides legal advice on liability, claim handling and coverage issues to general liability claim handlers. Completes coverage opinions, case updates, analysis and reports, litigation plans, case evaluations, legal research, and other required items in a timely manner. Achieves desired results through effective analysis, legal research, advocacy and use of the litigation process. Demonstrates excellent research and writing skills. Provides thorough, accurate and timely analysis of coverage questions, policy forms, and other legal matters. Collaborates and works effectively with others in the Claim Legal organization, and with Claim, Underwriting, and other areas of the company, to achieve results and to identify and resolve issues. Communicates effectively with clients, exhibiting strong verbal and written communication skills. Provides legal updates to clients on case law and legislative developments. Completes research and analysis for underwriting projects, and for special projects, providing a quality work product in a timely manner. Achieves positive client feedback. Has frequent independent contact with clients. Provides prompt and appropriate communication to Claim and Underwriting clients. Develops and conducts training seminars as needed. Explains issues, ideas and concepts that are incorporated into work assignments. Manages outside coverage counsel; reviews and approves invoices for outside counsel to ensure appropriateness and compliance with corporate retention agreement. Acts as a core member of the Large Loss Governance roundtable team for the GL Hub and its Spoke claim centers.



EXPERIENCE:

7+ years of property casualty insurance coverage advice

Coverage opinion drafting experience required

Strong familiarity with general liability coverage required

Liability defense and coverage litigation experience strongly preferred



EDUCATION/COURSE OF STUDY:

JD Degree



CERTIFICATES/DEGREES:

Admitted to the Bar



COMMUNICATION SKILLS:

Strong and persuasive written and oral communication and presentation skills.



COMPUTER SKILLS:

Strong PC skills including WORD.



OTHER

Experience with writing coverage opinions and litigating coverage issues.

Developing leadership skills; acts as an example in mentoring others.



Strong strategic thinker and decision-maker.



Effectively uses resources to achieve results



Strong time management skills and ability to multi-task, often with multiple priorities which may be in conflict



Evidences responsibility for decisions and actions, works well in teams



Substantial technical knowledge of legal environment.



Strong knowledge of property/casualty business, products and services.



Clearly relates unit expectations and goals to the business unit mission.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHARLOTTE-Counsel-or-Sr_-Counsel-Claim-Legal,-General-Liability-Group-Job-NC-28201/700334/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHARLOTTE-Counsel-or-Sr_-Counsel-Claim-Legal,-General-Liability-Group-Job-NC-28201/700334/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS