http://careers.travelers.com/go/Columbia-SC-Claims-Jobs/33358/ View Columbia SC Claims Jobs at Travelers Tue, 09 Feb 2010 23:02:56 GMT en-us /view/client/travelers/images/home_logo.gif http://careers.travelers.com/go/Columbia-SC-Claims-Jobs/33358/ 720
Job Title:

Outside Property Claim Rep. - Columbia, Sumter, Camden, SC (Experienced/Trainee)

Job ID:

791232

Location: SC-Columbia

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality. This is a residential position covering the Columbia, Sumter, Camden, SC area.



PRIMARY DUTIES:

Handle 1st party Homeowner Property claims of moderate complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attics, staircases, entries and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; requires ability to walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Perform administrative functions such as expense accounts, time off reporting, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

Previous residential property claim handling experience is preferred.

Knowledge of construction, estimating and estimating system (Xactimate preferred)



CERTIFICATES/DEGREES:

Valid driver's license



COMMUNICATION SKILLS:

Must display solid verbal and written communications skills.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.



Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/COLUMBIA-Outside-Property-Claim-Rep_-Columbia,-SC-(Experienced-Trainee)-Job-SC-29201/624524/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/COLUMBIA-Outside-Property-Claim-Rep_-Columbia,-SC-(Experienced-Trainee)-Job-SC-29201/624524/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Experienced Outside Property Claim Rep. - Greenville/Spartanburg, SC

Job ID:

792313

Location: SC-Columbia

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality. This is a residential position covering the Greenville/Spartanburg, SC area.



PRIMARY DUTIES:

Handle 1st party homeowner Property claims of moderate complexity as assigned.

Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party residential property damage claims.

Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces

Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.

Establish timely and accurate claim and expense reserves.

Negotiate and convey claim settlements within authority limits.

Write denial letters, Reservation of Rights and other complex correspondence.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

Identify and refer claims with MCU exposure to the supervisor.

Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.

Perform administrative functions such as expense accounts, time off reporting, etc. as required

Perform any other duties as required.

Occasional Catastrophe Duty, including other offices and states may be required.



EDUCATION/COURSE OF STUDY:

College degree or equivalent in business discipline.



WORK EXPERIENCE:

Previous residential or commercial property claim handling experience is preferred.

Knowledge of construction, estimating and estimating system software (Xactimate preferred)



CERTIFICATES/DEGREES:

Valid driver's license



COMMUNICATION SKILLS:

Must display solid verbal and written communications skills.



COMPUTER SKILLS:

Hardware and software skills and abilities including computers and other similar electronic devices.



OTHER:

Excellent organizational skills with the ability to work independently.

Solid analytical skills.

Excellent negotiation skills.



The Outside Property position require the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, setup and climb a ladder weighing approximately 38 pounds; walk on roofs; and enter tight spaces (such as attic staircases and entires, crawl spaces, etc.)



Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/COLUMBIA-Experienced-Outside-Property-Claim-Rep_-Greenville-Spartanburg,-SC-Job-SC-29201/708009/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/COLUMBIA-Experienced-Outside-Property-Claim-Rep_-Greenville-Spartanburg,-SC-Job-SC-29201/708009/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Job Title:

Auto Appraiser Trainee - Spartanburg, SC

Job ID:

792241

Location: SC-Columbia

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



Summary :

Complete formal training program for consideration of advancement to Auto Appraiser position. Auto Appraiser positions promptly inspect automobiles, heavy equipment, boats, RVs and motorcycles to determine the nature and extent of damages. Prepare damage estimates using company provided automated estimating systems. Evaluate damages through proper use of cost-containment tools. Recognize subrogation and salvage opportunities, as well as potential fraud and refer to the appropriate level.



Primary Duties and Responsibilities :

Handle auto physical damage claims on first party, and third party claims involving clear liability, up to given authority.

Assist and monitor DRP program within assigned territory. Ensure all DRP designated shops understand and abide by Company DRP agreements. Perform periodic re-inspections to assure repair shop compliance with company standards.

Re-inspect vehicles to determine quality of repair performed and repair method utilized within assigned territory. Comply with all insurance department regulations and applicable laws within assigned jurisdiction.

Evaluate and determine ACVs on all TTL loss vehicles. Contact first party vehicle owners in 24 hours to negotiate, settle and move TTL loss vehicles to predetermined storage free areas.

Where liability has been predetermined, negotiate and settle property damage claims to eliminate storage fees. Assist in special projects.

Complete auto appraisals and auto re-inspections to assure accurate payments are made to customers and claimants.

Assist in identifying quality repair shops for the DRP program. As a business owner, quality control and monitor DRP shops within your geographical servicing area.

Assist the auto/liability unit with investigation and gathering all necessary information, i.e. police reports, site inspections, to determine if claim should be paid or denied.

Comply with guidelines established by claim department for cost containment including use of LKQ parts, certified aftermarket parts and cash allowances for minor damages.

Customer service contact in order to give, receive or exchange information:

Daily: Insured (Policyholders), Claimants and Potential Customers

Monthly: Agents/Brokers/Insurance Consultants and Counterparts in other firms

Quarterly: Personnel Outside Work Unit

Yearly: External Legal Professionals and Professional Associations

Some travel may be required to assist with catastrophe losses or other situations as determined by the company.

Attend training classes as required to maintain technical expertise



Education / Work Experience:

Professional License, Registration, or Certificate is required to hold this position depending upon state regulations.

Valid drivers license Solid communication skills are required to interact competently with internal and external customers.



Other:

Basic working level: Mathematics/Data Analysis

Incumbents generally deal with personal and confidential information

Problem solving is generally defined, but may need to be clarified in order to proceed.

Requires using and interpreting facts and figures after selecting the proper method of analysis from existing methods.



File Management

Technical

Customer Focus/ Communication

Relationship Management

Technology

Flexibility and adaptability to work environment changes, e.g., territory, job tasks new technology.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/COLUMBIA-Auto-Appraiser-Trainee-Spartanburg,-SC-Job-SC-29201/696516/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/COLUMBIA-Auto-Appraiser-Trainee-Spartanburg,-SC-Job-SC-29201/696516/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS