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Job Title:

Account Underwriter, Commercial Surety

Job ID:

791994

Location: NC-Charlotte

Available Openings:

Committed. Competitive. Constructing our Future.



That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.



SUMMARY:

Produce and underwrite new and renewal business in a market segment including building and maintaining productive relationships with assigned agents/brokers.

Consistently achieve budgeted financial results (premium, loss ratio, retention, commissions, pricing, new business, premium collection, and expense management) through superior service, renewal retention and responsiveness to new business submissions.

Interact and collaborate with a team of market segment colleagues and other critical internal/external business associates.

Sales responsibilities are focused on inside sales.



PRIMARY DUTIES:

RESPONSIBILITIES UNDERWRITING

Underwrite and assess risk for Bond products and accounts in a market segment. Make appropriate decisions within own underwriting authority and make appropriate recommendations to Underwriter 2.

Understand and execute segment strategies and produce budgeted financial results.

Within authority limit, make quick, sound decisions and negotiate terms and conditions consistent with Bond market segment requirements and standards and within submission timeframes.

Continuously manage book of business (maintain quality of business required by segment strategy).

Accountable for accurate underwriting documentation/ information in account management systems and adherence to documentation standards.

Understand, embrace, execute and foster Bond Guiding Principles/Best Practices.



RESPONSIBILITIES SALES MANAGEMENT

Develop productive agency/client relationships in support of business objectives through a disciplined sales management approach (i.e., planning and follow-up for agent/broker and end customer interaction) in support of business objectives. Effectively assist in development and executing sales plan primarily through telephone and e-mail interaction with agents, brokers and clients, as well as occasional customer visits with emphasis more on inside than outside marketing and sales activity.

Develop relationships with clients to establish the foundation to interact and effectively deal with account issues as appropriate.

Develop relationships w/ key agencies/Home Office.

Identify and capture new business opportunities via the renewal or submission process and effectively cross sell Bond market segment, and Travelers products/businesses (e.g., National, CAG, Select).

Participate in Hub market segment meetings.

Demonstrate superior customer service standards (consistency, quick response, knowledge of products).

Convince / persuade others to help achieve underwriting, sales and production goals and understand and work towards strategic objectives.

Customer interaction focuses on meeting customer expectations relative to response time and knowledge of products and business.

Demonstrate operational excellence by complying with Best Practices and managing desk to meet customer expectations.

Work tactically with brokers and agents to ensure appropriate level of understanding of company goals and objectives.

Represent the organization to internal and external customers.

Conduct self in a professional manner both internally and externally.



COMMUNICATION SKILLS:

Strong communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop/maintain productive internal and external relationships.

Effectively communicates and collaborates with colleagues on team, Hub, and Home Office.

Ability to communicate difficult decisions.

Adept at framing issues and solutions for agents, brokers, customers, and Underwriter 2.

Ability to communicate with confidence and influence outcome of interactions.



OTHER:

COMPETENCIES TEAM/INTERPERSONAL /DEVELOPMENT

Work well independently as well as in a team environment.

Communicate and collaborate with colleagues on team, Hub, and Home Office (may include collaborative table).

May participate in industry functions to develop visibility in the marketplace, network with key players in the industry, and increase knowledge of the industry (PLUS, AGC, Surety Assn., Banker Assns).

Promote the growth and development of less experienced staff members and foster an energized environment.

Participate on projects having an impact on the business.

Assist in Trainees development on basic functions of the position.

Keep Account Executive teammate(s) and Hub Management apprised regarding business developments/ marketplace trends.



DECISION MAKING

Ability to make quick, sound decisions and recommendations with appropriate decision basis and negotiate terms and conditions.

Develop ability to think strategically and to understand a situation (accounts, competitive environment, product changes) and develop a strategy to achieve the desired outcome.



SELF MANAGEMENT

Possesses a strong work ethic.

Ability to overcome obstacles.

Work well independently as well as in a team environment.

Detail oriented.

Ability to manage workload without assistance.

Consistently meets customer expectations.

Highly motivated to meet requirements of position.



CUSTOMER SERVICE

Demonstrates strong customer service skills.

Developing productive agency/client relationships in support of business objectives (internal/inside focus).



LEADERSHIP

Demonstrated leadership characteristics and traits:

Agency management

Cross selling initiatives

Professional image

Respect and trust of agents and colleagues

Well organized

Meet deadlines

Consistently demonstrates integrity, and initiative.

Takes accountability for development

Sense of urgency

Takes ownership and responsibility for decisions and outcomes

Share success with the team

Self motivated



DEVELOPMENT/TRAINING OPPORTUNITIES

Developing a broad perspective and interest of the market segment, Hub, Bond, and Travelers.

Developing understanding of the dynamics of the organization.

Developing knowledge of underwriting new and more complex products and increase underwriting authority.

Developing sales and marketing skills based on experiences

Expanding perspective of market segment and Bond.

Continuing to develop financial analysis.

Executing strategies.

Taking AFSB/RPLU/CPCU classes (optional).



TECHNICAL SKILLS

Proficient in most segment products.

Qualify for and utilize appropriate level of field underwriting authority.

Strong analytical skills.

Financial analysis skills.

Ability to use all Bond technology tools proficiently.

Develop effective sales management skills (internal/inside sales focus).

Ability to effectively grow production and earnings from assigned agents through renewal and new business submissions.

Develop a disciplined sales management approach (planning and follow-up) for agent/broker and end customer interaction.



Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://careers.travelers.com/job/CHARLOTTE-Account-Underwriter,-Commercial-Surety-Job-NC-28201/680890/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://careers.travelers.com/job/CHARLOTTE-Account-Underwriter,-Commercial-Surety-Job-NC-28201/680890/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS