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Unit Manager, Auto Damage Job
Date: Mar 21, 2010
Location: Parsippany, NJ, US
Job Description
Job Title:
Unit Manager, Auto Damage
Job ID:
790961
Location: NJ-Parsippany
Available Openings:
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
**This position is designated for ongoing recruitment efforts**
SUMMARY:
- As a member of local line of business (LOB) management team, responsible for product quality and performance for a specific team of claim professionals
- Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review
- Serve as a field representative for the Home Office LOB product, as requested
- Reinforce LOB Vision, Strategies, and Objectives through word and action
- Select, lead, mentor, performance manage and develop staff
PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy
- Effective orientation and on-boarding
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback
- Work with management to develop and implement effective training, performance development and succession planning
- Effective retention planning; proactively manage and respond to turnover
- Effectively utilize reward system to distinguish top performers and significant achievements
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers
- Develop & execute a strategic file management plan that achieves optimal file resolution and business results
- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency
- Review new notices, ensuring claims are assigned to staff with appropriate skill sets
- Conduct quality file reviews per office/ best practices guidelines.
- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary
- Implement strategies and initiatives to improve file quality, customer service and manage costs
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business
- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes
- Participate in business meetings and agency visits as required
EDUCATION/COURSE OF STUDY:
- College degree preferred or equivalent work experience
WORK EXPERIENCE:
- Significant Claim work experience in at least one line of business, Claim management experience preferred
CERTIFICATES/DEGREES:
- Insurance license(s) as required by state regulation.
COMMUNICATION SKILLS:
- Excellent oral and written communication skills
COMPUTER SKILLS:
- Strong Computer Skills including word and excel
OTHER:
Span of control approximately 6 to 8 Claim Professionals, Span of control may vary based on:
- complexity of LOB
- experience of staff
- team composition
- market mix
Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy
Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace
Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Job Title:
Unit Manager, Auto Damage
Job ID:
790961
Location: NJ-Parsippany
Available Openings:
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
**This position is designated for ongoing recruitment efforts**
SUMMARY:
- As a member of local line of business (LOB) management team, responsible for product quality and performance for a specific team of claim professionals
- Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review
- Serve as a field representative for the Home Office LOB product, as requested
- Reinforce LOB Vision, Strategies, and Objectives through word and action
- Select, lead, mentor, performance manage and develop staff
PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy
- Effective orientation and on-boarding
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback
- Work with management to develop and implement effective training, performance development and succession planning
- Effective retention planning; proactively manage and respond to turnover
- Effectively utilize reward system to distinguish top performers and significant achievements
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers
- Develop & execute a strategic file management plan that achieves optimal file resolution and business results
- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency
- Review new notices, ensuring claims are assigned to staff with appropriate skill sets
- Conduct quality file reviews per office/ best practices guidelines.
- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary
- Implement strategies and initiatives to improve file quality, customer service and manage costs
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business
- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes
- Participate in business meetings and agency visits as required
EDUCATION/COURSE OF STUDY:
- College degree preferred or equivalent work experience
WORK EXPERIENCE:
- Significant Claim work experience in at least one line of business, Claim management experience preferred
CERTIFICATES/DEGREES:
- Insurance license(s) as required by state regulation.
COMMUNICATION SKILLS:
- Excellent oral and written communication skills
COMPUTER SKILLS:
- Strong Computer Skills including word and excel
OTHER:
Span of control approximately 6 to 8 Claim Professionals, Span of control may vary based on:
- complexity of LOB
- experience of staff
- team composition
- market mix
Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy
Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace
Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Nearest Major Market: New York City
Nearest Secondary Market: Newark
Job Segments: Claims, Customer Service, Customer Service Representative
Apply now »
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