« Back to search
Apply now »
« Back to search
Watch for similar jobs
Business Center Team Manager Job
Date: Jan 19, 2010
Location: Syracuse, NY, US
Job Description
Job Title:
Business Center Team Manager
Job ID:
791991
Location: NY-Syracuse
Available Openings:
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
SUMMARY:
Provide guidance and direction in managing business center team (center support, phones or account processing) to ensure the achievement of the team's goals and financial objectives. Lead assigned team to reach the overall organization objectives.
PRIMARY DUTIES:
Staff Development:
- Develop and train team members through means appropriate to business line.
- Establish performance goals and manages performance for assigned employees.
- Coach employees toward performance and development objectives.
- Make hiring, termination and compensation decisions.
- Manage workload, workflow, and compliance to maximize efficiency.
- Work with the command center to meet service levels as applicable.
Quality Management:
- Accountability for team's quality assurance process, results, and corrective actions.
- Review audits from the QA team.
- Identify opportunities for improvement and implement action plans to address quality issues.
Business Relationships:
- Proactively build favorable business relationships with internal and external customers.
- Effectively communicate with peers and all levels of management.
- May support responsibility for agency management with the marketing office within assigned region, as applicable.
Other Responsibilities:
- May manage budget for team.
- Support and implement emerging business plans and strategies.
- Work on assigned special projects.
- Stays abreast of new product information and system changes.
LEADERSHIP SKILLS:
- Proven record of making decisions that optimize the results and performance of the whole organization.
- Shows evidence of ways to improve and challenge the status quo.
- Utilizes technology in job execution to monitor, measure and drive performance.
- Demonstrates organizational change by volunteering to pilot or support new initiatives.
WORK EXPERIENCE:
- 3-5 years experience in an insurance or call center environment.
- 2+ years of management experience.
- May require valid New York State Property/Casualty License and complete NYS continuing education requirements (Business Line specific).
COMMUNICATION SKILLS:
- Strong verbal and written communication skills.
COMPUTER SKILLS:
- Strong keyboard and systems navigation skills.
- Skillful with Word and Excel.
- Computer hardware setup and connectivity troubleshooting highly preferred.
EDUCATION/COURSE OF STUDY:
- College degree desirable.
OTHER:
-Ability to manage remotely.
- Knowledge of business center/insurance operations.
- Knowledge of call center operations technology highly preferred.
- Superior customer service and policy service skills.
- Solid interpersonal and negotiation skills.
- Problem solving skills.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Job Title:
Business Center Team Manager
Job ID:
791991
Location: NY-Syracuse
Available Openings:
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
SUMMARY:
Provide guidance and direction in managing business center team (center support, phones or account processing) to ensure the achievement of the team's goals and financial objectives. Lead assigned team to reach the overall organization objectives.
PRIMARY DUTIES:
Staff Development:
- Develop and train team members through means appropriate to business line.
- Establish performance goals and manages performance for assigned employees.
- Coach employees toward performance and development objectives.
- Make hiring, termination and compensation decisions.
- Manage workload, workflow, and compliance to maximize efficiency.
- Work with the command center to meet service levels as applicable.
Quality Management:
- Accountability for team's quality assurance process, results, and corrective actions.
- Review audits from the QA team.
- Identify opportunities for improvement and implement action plans to address quality issues.
Business Relationships:
- Proactively build favorable business relationships with internal and external customers.
- Effectively communicate with peers and all levels of management.
- May support responsibility for agency management with the marketing office within assigned region, as applicable.
Other Responsibilities:
- May manage budget for team.
- Support and implement emerging business plans and strategies.
- Work on assigned special projects.
- Stays abreast of new product information and system changes.
LEADERSHIP SKILLS:
- Proven record of making decisions that optimize the results and performance of the whole organization.
- Shows evidence of ways to improve and challenge the status quo.
- Utilizes technology in job execution to monitor, measure and drive performance.
- Demonstrates organizational change by volunteering to pilot or support new initiatives.
WORK EXPERIENCE:
- 3-5 years experience in an insurance or call center environment.
- 2+ years of management experience.
- May require valid New York State Property/Casualty License and complete NYS continuing education requirements (Business Line specific).
COMMUNICATION SKILLS:
- Strong verbal and written communication skills.
COMPUTER SKILLS:
- Strong keyboard and systems navigation skills.
- Skillful with Word and Excel.
- Computer hardware setup and connectivity troubleshooting highly preferred.
EDUCATION/COURSE OF STUDY:
- College degree desirable.
OTHER:
-Ability to manage remotely.
- Knowledge of business center/insurance operations.
- Knowledge of call center operations technology highly preferred.
- Superior customer service and policy service skills.
- Solid interpersonal and negotiation skills.
- Problem solving skills.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Nearest Major Market: Syracuse
Job Segments: Developer, Management, Manager
Apply now »
| Find similar jobs: | All Travelers Jobs, Information Technology Jobs, New York Customer Service Jobs, New York Insurance Jobs |
« Back to search