http://careers.travelers.com/feeds/Social-Worker-Atlanta-GA-jobs/ Custom RSS Feed for Social-Worker-Atlanta-GA-jobs Fri, 24 May 2013 08:58:23 GMT en-us /sites/travelers/images/home_logo.gif http://careers.travelers.com/feeds/Social-Worker-Atlanta-GA-jobs/ 720
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
The eBusiness organization is responsible to design, develop and maintain digital capabilities that enable Travelers to engage in a manner that attracts customers, builds loyalty and deepens relationships while differentiating the Travelers Experience. The eBusiness organization is looking for an Architect to join their team. This individual should have a combination of hands-on architecture experience as well as solid leadership skills to support Travelers eBusiness vision.

PRIMARY DUTIES AND RESPONSIBILITIES:
This individual will be involved at a strategic/tactical level to design, develop and implement major, highly complex projects supporting a business and/or technology area. The focus of this position will be around social media technology. Duties include:
-Has significant role in the creation, implementation and support of systems or applications
-Responsible for developing /implementing a tactical designs
-Responsible for multiple information systems projects of major business unit significance
-Assists in the execution of departmental and corporate programs
-Aid in steering the technology direction around the usage of social media platforms

REQUIRED EXPERIENCE:
Minimum of 8 years IT experience in enterprise, application, and information architecture design.
4 yr degree in related field
Solid Leadership skills
Expertise in one or more of the following areas:
Social Media, Analytics, UI design, Mobile technologies, Web Content
Experience managing the application delivery process is a plus.
Experience in people, product and/or project management is a plus.
Experience working in a matrixed organization is a plus.

Technical Knowledge
Has a broad conceptual understanding of capabilities and direction of technology particularly in the development of UI, backend social media and web technologies. Has an in-depth knowledge of the technology required and the needs of business environment necessary to support assigned projects. Knowledge of common social media technologies (Javascript, php, noSQL etc.) as well as familiarity with Facebook SDK, twitter API, linkedIn API etc. are essential. Knowledge of mobile development is required as well as the ability to quickly learn new API and platforms.

Business Knowledge & Partnership
Provides direction and effectively leads by example to ensure that all services are meeting the stated business objectives on a timely basis with excellent quality, at a reasonable cost. Demonstrates flexibility, anticipates customer needs, and effectively communicates in a manner consistent with the audience. Experience working with marketing and insurance is ideal.

Problem Solving & Decision Making
Demonstrates advanced analytical and diagnostic skills dealing with issues that are often novel and not readily defined, lack knownprecedent or appear contradictory. Able to develop solutions by applying accepted processes or creating new approaches to leverage technology from abstract information. Sees the big picture, and is fully aware of technology and business directions. Has experience building/maintaining highly robust and scalable applications or services.

Team Orientation
Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results. The success of the team is above own interest Leadership. Manages cross-functional objectives and/or priorities supporting assigned business area(s). Responsibilities are assigned with latitude for decision making. Results reviewed periodically according to predefined objectives. Sets level of risk taking, and gathers/synthesizes information to all appropriate levels of the organization

Financial Awareness
Understands all fiscal budgeting and expense control for area of responsibility.
Demonstrates sound cost-effectiveness. Responsible for important and confidential information

Human Resource Management
Maintains a work environment that stimulates the professional growth of all staff. Acts as a mentor and provides leadership by example for aspiring professionals to emulate.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Corporate Services/Other]]>Mon, 13 May 2013 02:59:00 GMThttp://careers.travelers.com/job/Hartford-Architect-Job-CT-06101/2431601/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-Architect-Job-CT-06101/2431601/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
As a member of the senior management team, influences leadership and drives results for all human resource efforts for assigned customers. Participates in the development and execution of business plans and strategies. Participates in the development of human resources policies and programs by partnering with H.R. consulting group and employee relations consultants. Provides organization development leadership including human resource planning efforts. Oversees the coordination of resources delivered by other H.R. specialist functions. In conjunction with the senior manager of the customer group, determines which human resource services will be purchased from CHQ or outside vendors. Directs all human resource activities within the customer group. Stays abreast of social, economic and other trends that may affect the business or direction of human resources policies and programs and partners with staff responsible for research and development. Manages and sets accountabilities for direct reports, where applicable.

PRIMARY DUTIES AND RESPONSIBILITIES:
In conjunction with other members of the customer senior management team, develops and executes plans and strategies to accomplish business objectives. Assures that human resources services delivered directly or indirectly are necessary, cost effective and in support of the business plans.

Leads the human resources planning effort within the customer groups to ensure that there are adequate numbers of trained staff to accomplish business objectives and that appropriate human resource systems are in place to select, reward, train and motivate staff. Encourages progressive management and leadership characteristics and empowered staff by providing needed tools.

In conjunction with other human resources staff, participates in the development of necessary policies and practices to ensure that they are consistent with overall corporate direction and in support of customer group plans.

Provides leadership for all human resources efforts within the customer group. Consistently and critically examines the services to ensure alignment with business plan and that delivery is efficient and cost effective.

Establishes and participates in industry and other professional networks to ensure that we are aware of social, economic and other trends that may affect the business or the direction of human resources policies and programs.

In conjunction with the senior manager of the customer group, establishes what human resources services will be purchased from CHQ or outside vendors and monitors to assure delivery and quality of service.

EDUCATION/COURSE OF STUDY:
College degree in Industrial Relations, Business or other related course of study or equivalent.

WORK EXPERIENCE:
Seasoned human resource professional with a minimum of seven or more years of experience with most experience preferred in a generalist position. Previous successful management experience preferred.

OTHER:
Extensive knowledge of human resources including organization development, employee relations, litigation management and avoidance. Knowledge of compensation, benefits, training and development and staffing. Experience with Peoplesoft and other mainframe and computer systems preferred. Knowledge of property casualty insurance helpful. Travel required (approximately 25%).

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Human Resources]]>Tue, 21 May 2013 00:00:00 GMThttp://careers.travelers.com/job/Hartford-Director%2C-Human-Resources-Job-CT-06101/2607825/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-Director%2C-Human-Resources-Job-CT-06101/2607825/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
As a member of the senior management team, influences leadership and drives results for all human resource efforts for assigned customers. Participates in the development and execution of business plans and strategies. Participates in the development of human resources policies and programs by partnering with H.R. consulting group and employee relations consultants. Provides organization development leadership including human resource planning efforts. Oversees the coordination of resources delivered by other H.R. specialist functions. In conjunction with the senior manager of the customer group, determines which human resource services will be purchased from CHQ or outside vendors. Directs all human resource activities within the customer group. Stays abreast of social, economic and other trends that may affect the business or direction of human resources policies and programs and partners with staff responsible for research and development. Manages and sets accountabilities for direct reports, where applicable.

PRIMARY DUTIES AND RESPONSIBILITIES:
In conjunction with other members of the customer senior management team, develops and executes plans and strategies to accomplish business objectives. Assures that human resources services delivered directly or indirectly are necessary, cost effective and in support of the business plans.

Leads the human resources planning effort within the customer groups to ensure that there are adequate numbers of trained staff to accomplish business objectives and that appropriate human resource systems are in place to select, reward, train and motivate staff. Encourages progressive management and leadership characteristics and empowered staff by providing needed tools.

In conjunction with other human resources staff, participates in the development of necessary policies and practices to ensure that they are consistent with overall corporate direction and in support of customer group plans.

Provides leadership for all human resources efforts within the customer group. Consistently and critically examines the services to ensure alignment with business plan and that delivery is efficient and cost effective.

Establishes and participates in industry and other professional networks to ensure that we are aware of social, economic and other trends that may affect the business or the direction of human resources policies and programs.

In conjunction with the senior manager of the customer group, establishes what human resources services will be purchased from CHQ or outside vendors and monitors to assure delivery and quality of service.

EDUCATION/COURSE OF STUDY:
College degree in Industrial Relations, Business or other related course of study or equivalent.

WORK EXPERIENCE:
Seasoned human resource professional with a minimum of seven or more years of experience with most experience preferred in a generalist position. Previous successful management experience preferred.

OTHER:
Extensive knowledge of human resources including organization development, employee relations, litigation management and avoidance. Knowledge of compensation, benefits, training and development and staffing. Experience with Peoplesoft and other mainframe and computer systems preferred. Knowledge of property casualty insurance helpful. Travel required (approximately 25%).

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Claim]]>Tue, 21 May 2013 00:00:00 GMThttp://careers.travelers.com/job/Hartford-Director%2C-Human-Resources-Job-CT-06101/2607826/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-Director%2C-Human-Resources-Job-CT-06101/2607826/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

IT Early Career Opportunities

Are you interested in starting a career in Information Technology? Travelers has more than 3,000 individuals in information systems. Whether you are looking to be a technical subject matter expert, work hands-on with cutting edge technologies, or be part of planning IT strategy and analytics, Travelers has many diverse career opportunities in the IT field.


IT EARLY CAREER OPPORTUNITIES
Travelers offers a challenging and fast-paced environment, as well as training and mentoring, to our employees as they begin their careers. Our company has exciting opportunities for recent college graduates looking to pursue careers in IT in areas such as:


Application Development
- Application Programming (Java, .NET, etc.)
- Database (Oracle, SQL, etc.)
- Web Development (Flash, Flex, HTML, etc.)
- Architecture/Data Modelers
- Business Analysis
- Business Intelligence

Infrastructure
- Collaboration, Social Media, eCommerce
- Database Administration
- Help Desk
- Mainframe Storage & Connectivity
- Security
Knowledge Management
IT Project Management
Quality Assurance


General Requirements
* IT-related undergraduate or graduate degree with a cumulative GPA of 3.2 preferred
* Passion for technology
* Technical background and experience that relates to the position(s) being pursued
* Analytical Skills
* Prior internship or IT-related work experience
* Strong organizational and communication (written and verbal) skills
* Legally eligible to work in the United States
* When applying, please be sure to attach a cover letter indicating which location (Hartford, Conn or Saint Paul, Minn) and which IT disciplines/positions you are most interested in.

Locations
Positions are available in Hartford, Conn. and Saint Paul, Minn.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Information Systems]]>Mon, 20 May 2013 03:00:00 GMThttp://careers.travelers.com/job/Hartford-IT-Early-Career-Opportunities-Hartford%2C-CT-or-St-Paul%2C-MN-Job-CT-06101/2392920/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-IT-Early-Career-Opportunities-Hartford%2C-CT-or-St-Paul%2C-MN-Job-CT-06101/2392920/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
This position is the primary point of accountability to Business partners and other parties for the management and implementation of large and complex Projects and Programs of substantial size and complexity that support achievement of enterprise and/or strategic corporate goals. This position could also be to manage and oversee a Program Management Office (PMO) for a large area or division with typical PMO activities such as the deployment and socialization of Project Management standards, methods, tools, metrics, etc. Additionally, it could be a position responsible for management and oversight of a Business or Technology Portfolio within a division. In every case, these are efforts involving significant risk and complexity, large numbers of resources, complex organizational change issues and support achievement of enterprise and/or strategic corporate goals.

PRIMARY DUTIES AND RESPONSIBILITIES:
The 2VP, Project Management controls planning and execution of the Projects', Programs', Portfolio's or PMO's activities and resources to ensure that established cost, time, and quality goals are met. The 2VP, Project Management works with a high degree of autonomy and applies expert Project and Program Management knowledge, skills, tools and techniques to Project deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations. The 2VP, Project Management defines and operates within parameters using a proven Project Management Methodology with flexibility to merge different methodologies in accomplishing collective goals. The 2VP, Project Management also defines demand and delivery parameters using proven industry best practices.

WORK EXPERIENCE:
Typically possesses a minimum of ten years of Project Management or equivalent experience in the total Project life cycle with increasing levels of complexity, including management / leadership experience.

OTHER:
Typically has extensive experience in utilizing vendor resources to complete Project work. Vendor relationship management could be fairly complex due to number of vendors, nature of contracting, and/or other engagement parameters.

Manages team development, very active in the mentoring of members of the PM community, typically has direct management responsibility of PMs.

Provides significant contribution to internal enterprise standard setting. Promotes adoption of industry standards and best practices. Introduces and coaches on new Project Management techniques.

Charged with mid-Project recovery of at risk Projects. Recommends rescoping, postponement, or cancellation as needed. Conducts root cause analysis and implements recovery actions. Provides substantive feedback to organizational learnings regarding improving Project Management execution.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Claim]]>Mon, 06 May 2013 02:59:00 GMThttp://careers.travelers.com/job/Hartford-2VP%2C-Claim-IT-Program-Manager-Job-CT-06101/2419536/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-2VP%2C-Claim-IT-Program-Manager-Job-CT-06101/2419536/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
This position is the primary point of accountability to Business partners and other parties for the management and implementation of large and complex Projects and Programs of substantial size and complexity that support achievement of enterprise and/or strategic corporate goals. This position could also be to manage and oversee a Program Management Office (PMO) for a large area or division with typical PMO activities such as the deployment and socialization of Project Management standards, methods, tools, metrics, etc. Additionally, it could be a position responsible for management and oversight of a Business or Technology Portfolio within a division. In every case, these are efforts involving significant risk and complexity, large numbers of resources, complex organizational change issues and support achievement of enterprise and/or strategic corporate goals.

PRIMARY DUTIES AND RESPONSIBILITIES:
The 2VP, Project Management controls planning and execution of the Projects', Programs', Portfolio's or PMO's activities and resources to ensure that established cost, time, and quality goals are met. The 2VP, Project Management works with a high degree of autonomy and applies expert Project and Program Management knowledge, skills, tools and techniques to Project deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations. The 2VP, Project Management defines and operates within parameters using a proven Project Management Methodology with flexibility to merge different methodologies in accomplishing collective goals. The 2VP, Project Management also defines demand and delivery parameters using proven industry best practices.

WORK EXPERIENCE:
Typically possesses a minimum of ten years of Project Management or equivalent experience in the total Project life cycle with increasing levels of complexity, including management / leadership experience.

OTHER:
Typically has extensive experience in utilizing vendor resources to complete Project work. Vendor relationship management could be fairly complex due to number of vendors, nature of contracting, and/or other engagement parameters.

Manages team development, very active in the mentoring of members of the PM community, typically has direct management responsibility of PMs.

Provides significant contribution to internal enterprise standard setting. Promotes adoption of industry standards and best practices. Introduces and coaches on new Project Management techniques.

Charged with mid-Project recovery of at risk Projects. Recommends rescoping, postponement, or cancellation as needed. Conducts root cause analysis and implements recovery actions. Provides substantive feedback to organizational learnings regarding improving Project Management execution.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Information Systems]]>Mon, 06 May 2013 02:59:00 GMThttp://careers.travelers.com/job/Hartford-2VP%2C-Claim-IT-Program-Manager-Job-CT-06101/2419550/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-2VP%2C-Claim-IT-Program-Manager-Job-CT-06101/2419550/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
This position is the primary point of accountability to Business partners and other parties for the management and implementation of large and complex Projects and Programs of substantial size and complexity that support achievement of enterprise and/or strategic corporate goals. This position could also be to manage and oversee a Program Management Office (PMO) for a large area or division with typical PMO activities such as the deployment and socialization of Project Management standards, methods, tools, metrics, etc. Additionally, it could be a position responsible for management and oversight of a Business or Technology Portfolio within a division. In every case, these are efforts involving significant risk and complexity, large numbers of resources, complex organizational change issues and support achievement of enterprise and/or strategic corporate goals.

PRIMARY DUTIES AND RESPONSIBILITIES:
The 2VP, Project Management controls planning and execution of the Projects', Programs', Portfolio's or PMO's activities and resources to ensure that established cost, time, and quality goals are met. The 2VP, Project Management works with a high degree of autonomy and applies expert Project and Program Management knowledge, skills, tools and techniques to Project deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations. The 2VP, Project Management defines and operates within parameters using a proven Project Management Methodology with flexibility to merge different methodologies in accomplishing collective goals. The 2VP, Project Management also defines demand and delivery parameters using proven industry best practices.

WORK EXPERIENCE:
Typically possesses a minimum of ten years of Project Management or equivalent experience in the total Project life cycle with increasing levels of complexity, including management / leadership experience.

OTHER:
Typically has extensive experience in utilizing vendor resources to complete Project work. Vendor relationship management could be fairly complex due to number of vendors, nature of contracting, and/or other engagement parameters.

Manages team development, very active in the mentoring of members of the PM community, typically has direct management responsibility of PMs.

Provides significant contribution to internal enterprise standard setting. Promotes adoption of industry standards and best practices. Introduces and coaches on new Project Management techniques.

Charged with mid-Project recovery of at risk Projects. Recommends rescoping, postponement, or cancellation as needed. Conducts root cause analysis and implements recovery actions. Provides substantive feedback to organizational learnings regarding improving Project Management execution.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Project / Ops Management]]>Mon, 06 May 2013 02:59:00 GMThttp://careers.travelers.com/job/Hartford-2VP%2C-Claim-IT-Program-Manager-Job-CT-06101/2419551/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-2VP%2C-Claim-IT-Program-Manager-Job-CT-06101/2419551/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
This position is the primary point of accountability to Business partners and other parties for the management and implementation of large and complex Projects and Programs of substantial size and complexity that support achievement of enterprise and/or strategic corporate goals. This position could also be to manage and oversee a Program Management Office (PMO) for a large area or division with typical PMO activities such as the deployment and socialization of Project Management standards, methods, tools, metrics, etc. Additionally, it could be a position responsible for management and oversight of a Business or Technology Portfolio within a division. In every case, these are efforts involving significant risk and complexity, large numbers of resources, complex organizational change issues and support achievement of enterprise and/or strategic corporate goals.

PRIMARY DUTIES AND RESPONSIBILITIES:
The 2VP, Project Management controls planning and execution of the Projects', Programs', Portfolio's or PMO's activities and resources to ensure that established cost, time, and quality goals are met. The 2VP, Project Management works with a high degree of autonomy and applies expert Project and Program Management knowledge, skills, tools and techniques to Project deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations. The 2VP, Project Management defines and operates within parameters using a proven Project Management Methodology with flexibility to merge different methodologies in accomplishing collective goals. The 2VP, Project Management also defines demand and delivery parameters using proven industry best practices.

WORK EXPERIENCE:
Typically possesses a minimum of ten years of Project Management or equivalent experience in the total Project life cycle with increasing levels of complexity, including management / leadership experience.

OTHER:
Typically has extensive experience in utilizing vendor resources to complete Project work. Vendor relationship management could be fairly complex due to number of vendors, nature of contracting, and/or other engagement parameters.

Manages team development, very active in the mentoring of members of the PM community, typically has direct management responsibility of PMs.

Provides significant contribution to internal enterprise standard setting. Promotes adoption of industry standards and best practices. Introduces and coaches on new Project Management techniques.

Charged with mid-Project recovery of at risk Projects. Recommends rescoping, postponement, or cancellation as needed. Conducts root cause analysis and implements recovery actions. Provides substantive feedback to organizational learnings regarding improving Project Management execution.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Executive]]>Mon, 06 May 2013 02:59:00 GMThttp://careers.travelers.com/job/Hartford-2VP%2C-Claim-IT-Program-Manager-Job-CT-06101/2419558/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-2VP%2C-Claim-IT-Program-Manager-Job-CT-06101/2419558/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Objective:
Drive cultural change in Travelers service assurance practice through the delivery and socialization of high-impacting product capabilities.

Description:
The Manager of Engineering for Application Performance Management plays a key position on the Travelers Service Assurance team focusing on leading the delivery of application performance management capabilities that improve Travelers IT Operations.

Primary Duties:
Collaborate with customers to further leverage existing out-of-the box product capabilities as well as identify emerging trends for new capabilities. Influence customers to leverage and follow already defined vendor and/or industry best-practices.
The APM Manager will be responsible for leveraging APM products to design and develop technology solutions to meet our customer-s needs. In addition, the APM Manager will be responsible for keeping up with industry trends, providing consulting to customers, Product training for the customers and work with vendors to drive product improvements. The APM Manger will need the ability to multitask in an environment of changing priorities and may direct project staff in the development and implementation of technology solutions in support of business requirements.
Partner with enterprise architecture to evaluate, choose and implement solutions that align with Travelers strategic business and technology road-maps.
Lead a team of engineers to deliver service assurance capability solutions on-time, within budget and with quality. Proactively and aggressively resolve issues and escalate where appropriate.
Collaborate with vendors to leverage the out-of-the-box, best-practice product capabilities. Influence vendors to implement enhancements that further improve these capabilities for Travelers.
Maintain product currency levels and support customer product upgrade initiatives.
Education and Work Experience
Proven leadership skills with at least 2 years of management experience. Can set and communicate a vision. Experience directing off shore resources.
Hands on experience leading the implementation of commercial off the shelf products and has strong software implementation fundamentals.
Values and takes constructive feedback. Is an effective coach focused on improving the core fundamentals of the team.
Strong working knowledge of IT infrastructure and application architectures, including mainframe. Understands relationships/ connectivity points of componentry, etc.
Excellent organizational skills. Ability to handle multiple requests from customers across the organization.
Effective written, oral and visual communication skills. This individual will be interacting at several levels of the organization.
Savvy with MS Office, Visio, and SharePoint. Strong proficiency in the use of MS Excel i.e comfortable with formulas, pivot tables.
Preferred Experience:
Experience in the configuration and management of Application Performance Management products.
ITIL v3 trained with a focus on event and impact management
Hands on experience implementing or leading the implementation of monitoring, alerting, event and impact management products for an enterprise, infrastructure or applications
Experience with monitoring, alerting, event and impact management products from major vendors such as BMC, HP, Compuware, CA, etc.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Information Systems]]>Tue, 07 May 2013 00:00:00 GMThttp://careers.travelers.com/job/Hartford-Application-Performance-Management-Engineering-Manager-Job-CT-06101/2584055/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-Application-Performance-Management-Engineering-Manager-Job-CT-06101/2584055/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Travelers Insurance is a Fortune 500 company and major player in the Personal and Commercial Automobile market. The Claim Research area is seeking highly skilled, experienced individuals who are interested in applying their talents to drive results across all areas of the auto claim process - reducing loss costs and expenses, increasing efficiency, and improving customer satisfaction. We need fast learners who want to apply their technical skills and prior experience to practical business problems. We are committed to growing these individuals into future leaders through extensive training and development opportunities. The auto research team builds cutting edge predictive models that have high visibility with Claim senior leadership, so good communication skills are a must. This role provides the opportunity to see both Personal and Commercial Auto and partner with actuaries, statisticians, and Claim professionals. Innovation is an important part of our culture - the successful candidate will spend a portion of their time advancing the capabilities of the group as we investigate topics like Social Media and Big Data.

SUMMARY:
Support the strategy and managing projects, people or innovation streams.

Conduct a variety of statistical analyses including data mining, predictive modeling and/or actuarial techniques.

Review analyses and provide direction and insight.

Serve as a subject matter expert in one or more of the following:
-Advanced statistical analyses
-Actuarial and/or research methods
-Broad business knowledge
-In-depth Line of Business knowledge

May provide direction to a team of analysts and/or project members

PRIMARY DUTIES AND RESPONSIBILITIES:
Perform and manage a variety of advanced statistical analyses including data mining and actuarial research techniques.

Analyze/interpret data, draw business inferences and clearly articulate findings for target audience.

May manage one or more advanced research projects simultaneously.

Present analysis and recommendations to target audience.

May lead in-depth efforts in applying, validating and implementing predictive models.

Apply established techniques to new business problems.

Proactively stay abreast of industry, developments, changing trends and jurisdictional issues.

Attend various seminars and conference as appropriate.

Develop and maintain effective relationships with business partners.

Partner with peers across organization and potentially across the company, to ensure consistency and alignment where appropriate.

EDUCATION/COURSE OF STUDY:
At least a PhD in statistics, mathematics, economics, finance, actuarial science, computer science or Masters degree with 3 to 5years of relevant work experience. Any suitable combination of education, training and/or work experience would be acceptable.

WORK EXPERIENCE:
Relevant work experience should be in research and/or advanced analytic work (e.g. predictive modeling).

COMPUTER SKILLS:
Computer Proficiency: Ability to read/revise/review a statistical software program (e.g. R, SAS, SPSS); Ability to create advanced programs from scratch.

OTHER:
Leading the Business:
Problem Solving & Decision Making
Risk Taking, Innovation
Results Orientation
Business Perspective
Understanding & Navigating the Organization (Includes Collaboration)

Leading Others:
Forging Synergy
Communicating Effectively
Leveraging Differences
Building & Mending Relationships
Participative Management

Leading Employees:
Employee Development

Leading Self:
Openness to Influence, Flexibility
Self Awareness
Seeks Opportunities to Learn
Leadership Stature
Credibility

Business Acumen:
Understanding and knowledge of key business knowledge areas (e.g. product, enterprise, industry, claim process and competitors). Ability to leverage business knowledge to determine approaches to execution.

Critical Thinking:
Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues; ability to use reason; review facts, identify inconsistencies and weigh options; ability to make logical and timely decisions that address the right issues.

Modeling: Ability to develop advanced models and interpret model results.
Statistics: Understanding of advanced statistics underlying data models; Ability to apply new statistical procedures to work.

Demonstrates intermediate to strong ability and knowledge of database principles, data profiling, statistics and data modeling and can apply this knowledge in new or complex situations. May guide other professionals.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Actuarial and Analytics]]>Mon, 06 May 2013 02:59:00 GMThttp://careers.travelers.com/job/Hartford-Associate%2C-Analytics-&-Research-Job-CT-06101/2419557/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-Associate%2C-Analytics-&-Research-Job-CT-06101/2419557/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Claim Research is looking for an energetic individual who wants to make an impact on a Fortune 500 company. The Claim Research Loss Analytics group reaches across the Enterprise to provide insight into loss drivers and quantify Claim-s impact on loss trends. Analyses from this area help senior management make critical decisions related to Claim management, triaging, and office performance. We need someone who can work on projects that cross all business units and lines, with an emphasis on the General Liability line. The role involves using both traditional actuarial techniques as well as cutting edge statistical modeling. There will be significant training and development of technical skills, leadership skills, and business knowledge - the ability to learn quickly is a must, and we are looking for someone who can grow into a bigger role on the team. Technology is evolving quickly in this dynamic space - a portion of time will be spent advancing the capabilities of the group as we investigate topics like Social Media and Big Data.

SUMMARY:
Support the strategy and managing projects, people or innovation streams.

Conduct a variety of statistical analyses including data mining, predictive modeling and/or actuarial techniques.

Review analyses and provide direction and insight.

Serve as a subject matter expert in one or more of the following:
-Advanced statistical analyses
-Actuarial and/or research methods
-Broad business knowledge
-In-depth Line of Business knowledge

May provide direction to a team of analysts and/or project members

PRIMARY DUTIES AND RESPONSIBILITIES:
Perform and manage a variety of advanced statistical analyses including data mining and actuarial research techniques.

Analyze/interpret data, draw business inferences and clearly articulate findings for target audience.

May manage one or more advanced research projects simultaneously.

Present analysis and recommendations to target audience.

May lead in-depth efforts in applying, validating and implementing predictive models.

Apply established techniques to new business problems.

Proactively stay abreast of industry, developments, changing trends and jurisdictional issues.

Attend various seminars and conference as appropriate.

Develop and maintain effective relationships with business partners.

Partner with peers across organization and potentially across the company, to ensure consistency and alignment where appropriate.

EDUCATION/COURSE OF STUDY:
At least a PhD in statistics, mathematics, economics, finance, actuarial science, computer science or Masters degree with 3 to 5 years of relevant work experience. Any suitable combination of education, training and/or work experience would be acceptable.

WORK EXPERIENCE:
Relevant work experience should be in research and/or advanced analytic work (e.g. predictive modeling).

COMPUTER SKILLS:
Computer Proficiency: Ability to read/revise/review a statistical software program (e.g. R, SAS, SPSS); Ability to create advanced programs from scratch.

OTHER:
Leading the Business:
Problem Solving & Decision Making
Risk Taking, Innovation
Results Orientation
Business Perspective
Understanding & Navigating the Organization (Includes Collaboration)

Leading Others:
Forging Synergy
Communicating Effectively
Leveraging Differences
Building & Mending Relationships
Participative Management

Leading Employees:
Employee Development

Leading Self:
Openness to Influence, Flexibility
Self Awareness
Seeks Opportunities to Learn
Leadership Stature
Credibility

Business Acumen:
Understanding and knowledge of key business knowledge areas (e.g. product, enterprise, industry, claim process and competitors). Ability to leverage business knowledge to determine approaches to execution.

Critical Thinking:
Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues; ability to use reason; review facts, identify inconsistencies and weigh options; ability to make logical and timely decisions that address the right issues.

Modeling: Ability to develop advanced models and interpret model results.
Statistics: Understanding of advanced statistics underlying data models; Ability to apply new statistical procedures to work.

Demonstrates intermediate to strong ability and knowledge of database principles, data profiling, statistics and data modeling and can apply this knowledge in new or complex situations. May guide other professionals.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Actuarial and Analytics]]>Sun, 05 May 2013 02:59:00 GMThttp://careers.travelers.com/job/Hartford-Associate%2C-Claim-Analytics-&-Research-Job-CT-06101/2469197/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-Associate%2C-Claim-Analytics-&-Research-Job-CT-06101/2469197/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

We are seeking professionals who are as passionate about pervasive learning and knowledge-sharing as we are. Our flagship Claim University training facility in Windsor, Conn. is designed to build on our long tradition of providing customers with highly-trained, expert Claim professionals. Our 108,000-square-foot state of the art educational facility provides Travelers' Claim professionals the in-depth hands-on training and expertise they need to provide knowledgeable, accurate and efficient claim service for customers and agents.

Claim University delivers hands-on training for about 8,500 students annually through a variety of on-site labs, including:

-A property lab with two full-size, fully-furnished resident homes complete with full mechanicals; one full-size, fully-stocked commercial convenience store with full mechanicals; and numerous smaller-scale mock-up demonstrations showing construction detail to support material identification, damage reparability and installation procedures
-An auto lab containing approximately 30 damaged vehicles to demonstrate various types of damage; working demonstrations of different auto mechanical, electrical and body systems; and a frame machine, lift and paint booth
-An industry-first heavy equipment lab with construction equipment, crane boom, dump truck, tractor-trailers, refrigerated truck and numerous smaller mechanical mock-ups
And through alternative delivery channels including Web casting, video streaming, video conferencing and learning embedded in the tools employees use every day, Claim University also provides long-distance training for approximately 10,000 additional employees.

Reporting to Claim University's Solution Design & Development Leader, the Director of Learning Solutions (Design) leads a team of 8-10 Learning professionals (Instructional Designers and Developers), ensuring learning solutions are aligned with strategies and achieve desired business results.

QUALIFIED CANDIDATES WILL POSSESS THE FOLLOWING:

-College degree with instructional design focus or equivalent experience in adult learning
techniques and leadership skills
-Typically 8+ years professional experience
-Professional training credentials preferred
-Experience developing team goals and driving strategies to meet business objectives
-Team leadership and development experience
-Excellent communication skills
-Results oriented
-Strategic thinker
-Innovative, able to generate new ideas that lead organization in to the future
-Self aware of strengths and weaknesses
-Influence and negotiation skills
-Critical thinking skills (problem solving, decision making)
-Ability to handle multiple priorities
-Experience designing innovative and engaging performance solutions
-Knowledge/application of technologies usedto support learning and development
-Advanced knowledge/application of informal and blended learning design practices
-Strong Project Management skills
-Advanced level of Business Acumen

WHAT ARE THE RESPONSIBILITIES OF THE POSITION?

The Director of Learning Solutions (Design) leads a team of instructional designers and developers; ensuring learning solutions are aligned with strategies and achieve business results, including:

-Establishing and maintaining a highly engaged team environment and developing team talent.
-Leading a team responsible for the creation and delivery of learning and knowledge solutions.
-Manage team utilization against capacity goals; continuously improves time-to-solution-development and quality of products and ensures projects are delivered on time/on budget, within scope and to expected outcomes.
- Drives solution design approach and delivery across a variety of initiatives stays abreast of current and future emerging adult learning trends.
- Ensures proper selection of content distribution tools, methods & best practices to optimize Learning & Development:
-Lecture/Lab instruction; including design/production of classroom materials, lab mock-ups, facilitator guides, student guides, measurement strategies, etc.
-Virtual/facilitated distance learning
-Audio/Video design & production
-Embedded learning/performance support
-Emerging trends (digital, mobile, social)
- Ensures best utilization of learning content platforms and tools.
- Continually leads innovation in learning execution; stays in touch with leading edge thinkers in adult learning field, ensures Claim U is continually raising the bar on best practices in all content distribution channels.
- Provides feedback to Claim U partners on program effectiveness and opportunities for improvement.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Claim]]>Thu, 02 May 2013 00:00:00 GMThttp://careers.travelers.com/job/Windsor-Director-of-Learning-Solutions-Design-Job-CT-06006/2577550/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Windsor-Director-of-Learning-Solutions-Design-Job-CT-06006/2577550/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

We have an opportunity for a Business Technology Leader to lead the Customer and Digital Portfolios for Claim Technology initiatives. The Customer portfolio will transform the way claimants and 3rd parties interact with Claim through multiple channels (voice, social, mobile, web). The objective of the Digital portfolio is to eliminate paper transactions and implement technology current b2b connections. The candidate will be accountable for setting the business solution delivery direction and road maps for the capabilities and be responsible for delivering to the business. This includes strong alignment to the business owners and responsibility for creating alignment and consistencies. We are looking for a very seasoned Technology professional that is able to work at a very senior level and is able to interact with the most senior business stakeholders. The individual will work in a highly matrixed technology delivery environment.

Knowledge

Demonstrates an in-depth knowledge of organizational concepts and motivational methods. Has an intuition and a broad in-depth knowledge regarding the capabilities and direction of technology. Understands the corporate and departmental business objectives, and can relate them on a strategic, tactical and operational level to design technology solutions that provide a clear competitive business advantage. Experience in consumer and business facing technology environments is required and experience in the Healthcare Claims or Payment functions a definite plus.

Analyses

Bases decisions on an accurate understanding of the characteristics of the existing situation, is able to properly infer future needs of known and unprecedented situations based on an advanced understanding of technology and business objectives. Uses sound judgment and advanced reasoning to draw conclusions leading to the selection of the best solution from a review of the alternatives. Effectively assesses the long-term and short-term implications of decisions on the department, corporation and group.

Problem Solving

Demonstrates expert analytical and diagnostic skills dealing with issues that are often novel and not readily defined, lack known precedent or appear contradictory. Able to develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract information. Sees the big picture, and is fully aware of technology and business directions. Has department, corporate and group objectives in focus while identifying and removing barriers. Optimizes the use of all available resources.

Business Partnerships

Provides direction and effectively leads by example to ensure that all services are meeting the stated business objectives ona timely basis with excellent quality, at a reasonable cost. Keeps all areas informed of developments affecting their function. Demonstrates flexibility, anticipates customer needs, and effectively communicates in a manner consistent with the audience. Educates and influences customers on the most effective use of technology, from both a short-term and long-term perspective.

Organizational Impact

Manages multiple cross-functional objectives and/or priorities in support of the Claim Technology Organization. Responsibilities are assigned with broad latitude for decision making. Results reviewed periodically according to predefined objectives. Understands the departmental, corporate and group objectives and strives to meet or exceed them. Sets level of risk taking, and gathers/synthesizes information to all appropriate levels of the organization.

Financial Impact

Has budget responsibility for a delivery budget of between $15 and $30M. Accounts for all fiscal budgeting and expense control for area of responsibility. Demonstrates sound cost-effectiveness. Failure to achieve objectives will have a have a significant negative impact on the department and business area. Is responsible for information of importance and disclosure could harm the overall financial position of the company.

Human Resource Management

Provides career growth for all direct and indirect reports by supporting technical and professional development/training, promotional opportunities, adequate support services, and challenging work assignments. Supports and facilitates employees efforts in a productive environment. Maintains a balance between people and organization. Responsible for the accurate and timely completion of all performance evaluations and development planning. Demonstrates a capacity to recognize, value and respect differences across a diverse work force.



Planning

Insures all planning done on the department level is supportive of the business strategic plans. Delegates appropriately while maintaining accountability. Sees that projects are assigned by workload and staff capabilities. Completes projects accurately and on time. Critical planning is required as modifications are difficult and costly and may impair achieving of departmental and corporate objectives. Change requires reassessing and adjusting strategic and/or tactical direction.

Alliance Team Building

Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Exhibits objectivity and openness to others- views. Gives and welcomes feedback.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Claim]]>Fri, 03 May 2013 00:00:00 GMThttp://careers.travelers.com/job/Hartford-VP%2C-Information-Systems-for-Customer-and-Digital-Portfolios-Job-CT-06101/2579900/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-VP%2C-Information-Systems-for-Customer-and-Digital-Portfolios-Job-CT-06101/2579900/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
This individual participates in all business analysis functions, including enterprise level analysis for the new eBusiness area.

PRIMARY DUTIES:
-Create and/or provide input to project plans as they pertain to requirements
-Lead facilitated meetings with subject matter experts and ensure output is documented
-Ensure that requirements diagrams, models and definitions are complete and consistent, and meet the needs of the project
-Ensure preparation of Requirements Specification documentation as required by the project
-Provide expertise on the tools that the Delivery Methodology recommends for requirements modeling, review, documentation and management
-Understand and use the components of the Delivery Methodology that focus on requirements
-Serve as lead on small-to-large scale requirements projects
-Serve as lead on business improvement efforts
-Serve as lead on enterprise business architecture efforts
-Ensure that test conditions and test scripts are created and validated for user acceptance testing
-Manage requirements review sessions
-Manage requirements traceability and change request process

EDUCATION/COURSE OF STUDY:
Minimum of 5-10 years BA experience

WORK EXPERIENCE:
-Expertise in the requirements life cycle
-Expertise in requirements analysis and management techniques
-Expertise in project management
-Analytical skills
-Excellent communication skills, both written and oral
-BS or BA degree or equivalent experience
-Certification or relevant experience with modeling tools

OTHER:
Business Domain Knowledge
-Experience with content managed web sites, digital marketing, social media and/or web analytics desired.
-Excellent knowledge of the insurance industry and workflow
-Excellent knowledge of any one business area or product, and their supporting systems
-Ability to quickly gather information
Planning/Project Management
-Ability to plan and manage projects.
-Ability to coordinate activities with others.
-Ability to organize work efficiently and effectively
Mentoring/Leadership
-Ability to manage/lead complex requirements, business improvement and enterprise business architecture projects
-Ability to manage and direct other BAs
-Excellent written and oral communication skills.
-Ability to present information
-Ability to influence outcomes
Problem Solving/Analytical/Decision Making
-Recognize and analyze business need
-Extremely detail-oriented
-Knows when to escalate issues.
-Takes responsibility for decision and actions
Technology
-Requirements modeling/documentation/management tool expertise. Ability to use tools, although body of work performed by others.
-MS Office, Delivery Methodology and Requirements Specification template expertise.
-Business process modeling
-Use case description and modeling
-Functional decomposition
-Context modeling
-System architecture modeling
-Conversion of use cases to test scripts
-Posting and communication of requirements to others
-Requirements management and traceability
-Project management
-Enterprise business architecture
-Product modeling (applicable to Business BAs)

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Bus Analyst/Quality Assurance]]>Sun, 12 May 2013 00:00:00 GMThttp://careers.travelers.com/job/Hartford-Business-Analyst%2C-eBusiness-Job-CT-06101/2593449/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-Business-Analyst%2C-eBusiness-Job-CT-06101/2593449/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Introduction
In a rut? Ready for a change? Can-t get enough forensics on TV? We-re the real deal and were bringing science to claim before there was a TV show. We presently have a vacancy in our Windsor, CT Laboratory for a Forensics Specialist to undertake investigations of a wide range of accidents where there was an inadvertent mismatch between an individual and their surroundings.

The Nature of the Work
We are offering a rare career opportunity to enter a unique and very rewarding profession, in which the variety and the nature of the technically focused work, is extremely diverse and challenging. A key attraction of this role is the latitude you will have to creatively apply your skills, individually or in conjunction with other experts, to unravel testimony and other relevant evidence. You will present your scientifically based technical opinion, to claim and legal partners in terms that they can understand. Our investigations and opinions assist claim and counsel in determining a resolution strategy.

You will have the opportunity to investigate a wide variety of modest to catastrophic losses involving products ranging from common components in consumer products to unique products used in a diverse complex and dangerous applications. The entirely unpredictable nature and circumstances of the work are key attractions of this role and regularly prove the old saying that truth is stranger than fiction.
A good portion of the work involves how human factors and warnings and instruction or lack thereof, may impact an accident. The work will often require you to examine and analyze adequacy and effectiveness of warnings and instructions, or need for same, in labels on products, on signs, in manuals and/or other collateral material. Your opinion may be provided on a consultative or expert basis. It will be based upon research including existing standards, codes or regulations, comparison with other products and/or opinions of other experts about the hazard analysis, failure analysis, available design controls, etc. You may also have the opportunity to devise and undertake or participate in ad hoc tests.
While travel is typically modest, it can include going to the location of a loss, attending a joint inspection, the depositions of others, etc. It will include travel related to legal proceedings such as mediations, arbitrations and trials.

The list below provides an overview of the various aspects of the job:
- Obtain details regarding the background and circumstances surrounding losses by interviewing individuals, involved or with knowledge about a product or process.
- Review documentation relative to warnings and instructions and user training.
- Research and review potentially applicable standards, codes, regulations and/or technical/professional publications.
- Provide claim and/or counsel with timely preliminary verbal and/or written advice in a form that can be readily understood by a layperson and ultimately a mediator, arbitrator, judge or jury.
- Provide expert testimony by report, deposition and/or at trial.
- Meet with clients and other experts to discuss your investigation and develop strategies.
- Evaluate impact of other expert opinion, evidence produced, discovery, etc. and assist in preparing discovery, etc.
- Assist in the selection of outside experts, as necessary.
- Provide expert testimony by deposition and/or at trial.
- Prepare materials and data to support the overall functions of Risk Control, Claim Services, and Underwriting. Such materials will include training, articles for newsletters, special projects, technical presentations, etc.



Our Requirements
The Forensic Human Factors and Ergonomics Specialist position is a demanding, challenging and most rewarding role, requiring not only a mastery of the field of Human Factors and Ergonomics including a working knowledge of ANSI Z535 and other guides and measures of adequacy and effectiveness.
Ideally you will:
- Have a Bachelors degree in a discipline that builds analytical and research skills, such as engineering or the sciences, including the social sciences, such as psychology.
- Have gained professional experience in an industry, consulting company, regulatory authority, academia, or the practice of law, etc.
- Have experience designing or evaluating products including the warnings and instructions.
- Have experience in forensic accident investigation including the how the human element played a role in both the cause of the loss and the plausibility of the loss.
- Be curious and have aptitude and enthusiasm for problem solving, and an ability to understand engineering principles as they apply to human factors and ergonomics.
- Be self-motivated and be able to work effectively under pressure.
- Be able to work independently and/or in collaboration with others.
- Have the ability to communicate technical concepts clearly, both verbally and in writing, to others less knowledgeable than you.
- Be prepared to provide verbal and written expert testimony.

Training and Prospects
As a subject matter expert, the Forensic Human Factors and Ergonomics Specialist will grow their knowledge and skills by attending conferences and in-service training, reviewing scientific, legal and technical journals, networking with peers and participating in industry standard making activities such as ANSI Z535, etc. Comprehensive -on-the-job- type training in forensic investigations, evidence handling, testimony and the preparation of reports for our insurance and legal clients will mostly be provided in-house and will be supplemented, on occasion, by external courses. Career advancement and reward are based on ability, attitude and performance

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Risk Control]]>Tue, 21 May 2013 02:59:00 GMThttp://careers.travelers.com/job/Windsor-Warnings-and-Instructions-Forensics-Specialist-I-Job-CT-06006/2113940/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Windsor-Warnings-and-Instructions-Forensics-Specialist-I-Job-CT-06006/2113940/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Summary:
A thought leader and innovator with the experience and skills within the following areas: Business Intelligence, Analytics, Actuarial, Data Management and e-Commerce. It's expected that the Executive Recruiter will be a true expert in full life cycle recruiting. The recruiter will have experience developing all recruiting methodologies to measurable results, and the ability to supersede the corporate recruiting norm in the field of competitive talent acquisition. The recruiter will be a business partner, and consultant working closely with business clients and HR management to develop recruiting strategies to support current and future business plans. This position generally recruits for our AVP level and above openings.

Primary Duties and Responsibilities:
Utilize both tried-and-true as well as unconventional and innovative sourcing approaches that lead to successful results in hiring for most complex positions.

Perform full-life cycle recruiting (source, pre-qualify, interview, assess, extend/negotiate offers) for primarily mid- to high-band (primarily exempt) and executive level positions, managing the interview process and effectively utilizing Coordinators, as necessary.

Demonstrated ability to work with and effectively manage 3rd party agency vendor relationships.

Ability to negotiate and close offers for all pay bands.

Proactively utilize all HRIS-related and talent acquisition tools, systems, and resources in order to drive success. Must be skilled in using all systems.

Research and develop strategic solutions that will attract and acquire high quality candidates and build a pipeline for future needs. Utilize alternative sourcing methods to attract an experienced, professional and diversified workforce. Sources would include community organizations, peers in other companies, search firms, technological resources, etc.

Pre-qualify internal candidates who apply for positions through the job posting system and serve as a resource for internal employees seeking career guidance.

Provide ownership and execution for searches involving multiple positions (i.e. own Service Level Agreements for end-to-end searches).

Develop a network throughout the industry to build an up-to-date pool of current and potential candidates. This includes contacts through industry groups and associations as well as direct contact with candidates.

Develop competitive intelligence (hiring practices, salary information, layoffs, etc), share that information with business partners and leverage that information to develop a pool of candidates.

Proven experience developing candidate pipelines and building relationships for key roles.

Demonstrated ability in recruiting and networking within social media tools and emergingmarkets.

Assess internal and external candidates and offer recommendations to business leaders.

Develop and sustain sound working relationships with internal clients, peers and candidates. Learn and understand the business area being supported.

Lead the communication process for debriefs and strategy & planning sessions.

Partner with senior business leaders to implement a staffing strategy within the business unit.

Intimately understand and utilize analytics tools to provide relevant and impactful staffing metrics and key insights to business leaders and peers. Utilize metrics to support theories, assumptions, and historical findings to drive organizational change and greater performance. Ability to utilize metrics and present effectively to -tell the story-.

Use advanced influencing skills to advise management in identifying and attracting a high-quality and diverse workforce that is capable of accomplishing the organization-s mission.

Foster and maintain effective working relationships with other members of the company's recruiting organization to support the accomplishment of recruiting goals and provide high quality service to clients.

Develop an expert understanding of the business areas being supported.

Maintain a leadership role in team projects.

Ensures diverse slates are met.

Brings new thoughts and ideas to ensure diversity remains fresh in the acquisition process. Is innovative and creative in usage of unconventional sources.

Recruiters are expected to comply with all legal and ethical requirements of the employment process and learn, understand and follow corporate policies related to the staffing process.

Other:
B.A./B.S. preferred or equivalent experience.
At least ten years of experience recruiting: Experience recruiting for Business Intelligence, Analytics, Actuarial, Data Management and e-Commerce is required.
Expert understanding of legal and ethical guidelines of recruitment and selection.
Strong written and verbal communications skills.
Experience recruiting for complex and management level positions.
Proven project management skills.
Values and embraces diversity.
Ability to drive success in a metrics focused organization.
Prior management and leadership experience.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Human Resources]]>Mon, 06 May 2013 02:59:00 GMThttp://careers.travelers.com/job/Hartford-Executive-Talent-Acquisition-Consultant-Job-CT-06101/2471218/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-Executive-Talent-Acquisition-Consultant-Job-CT-06101/2471218/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Summary
This position can sit in either Hartford, CT or St Paul, MN.
Reporting to the Business Insurance IT PMO Lead, the Best Practices Leader will be responsible for the deployment and socialization of standard project management processes, tools, methodology and metrics. This leader will work closely with other PMOs and project teams to ensure consistency and commonality across the enterprise. The leader will define and operate within parameters using a proven project management methodology and guidelines provided by the Enterprise Capability Office with flexibility to merge different, approved methodologies (e.g. incremental, waterfall, agile) in accomplishing collective goals. This individual will provide significant contribution to internal enterprise standard setting, and promote the adoption of industry standards and best practices.

Primary Duties
This position establishes best practice and capabilities as related to planning and execution of the project, program, portfolio and PMO activities. These capabilities are to enable projects and programs to meet established cost, time and quality goals that are set. The incumbent works with a high degree of autonomy and applies expert project and program management knowledge, skills, tools and techniques to project deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations.

Primary responsibilities will include:

Enterprise PM Processes and Tools
- Implement structure needed to standardize PM practices and support IT portfolio management across BI IT
- Participate in enterprise teams to support enterprise PM tools strategy
- Manage deployment/implementation effort of tools strategy and changes within BI IT following an established change management plan
- Simplify related project management processes to eliminate effort on non value add activities and eliminate obsolete processes and procedures
- Implement priority actions from CMMi assessment and perform ongoing improvement activities

Metrics
- Develop/refine and implement project, program, portfolio and operational level metrics to support portfolio health and reporting

Enterprise SDLC
- Participation in the implementation of standard, enterprise-wide methodologies aligned with the respective governance process
- Implementation of consistent usage of the methodologies to increase project ability to meet commitments of cost, schedule and quality
- Continuous process improvement mechanism based on measurement feedback
- Perform periodic health checks on invest projects

Estimation
- Development/refinement and implementation of the standard estimation process with enterprise team
- Implementation of mechanism to support traceability of estimating assumptions over time
- Continuous improvement and tool recalibration based on actuals

Resource Management
- Develop processes to support supply and demand functions: work in-take and leveling project demand to optimize resourcing
- Implement Capacity Planning activities: conduct capacity (opens, over and under allocations of people to projects) analysis and match supply to demand
- Develop process for accurate Forecast Management: provide 12 month rolling view of project resource requirements

As a member of the BI IT extended leadership team, this position also has a substantive role in defining and executing on key business and technology strategies including tactics to support
- Innovative and sustainable solutions
- Leverage of enterprise capabilities
- Development and leveraging talent
- Simplifying the technology environment.

Work Experience
- Bachelor's degree or Master's degree in related field, specialized training, or equivalent work experience
PMI Project Management Professional (PMP) certification is preferred
- Minimum of 8 years of project management experience or equivalent leadership experience
- Strong people management and leadership capabilities
- Insurance and/or financial services industry experience preferred
- Deep knowledgeable of best practices and frameworks of information technology
- Drive to deliver results and strive for continuous improvement
- Excellent organizational, planning, and documentation ability
- Experience managing projects and programs that include highly matrixed environments
- Demonstrated collaboration and influence skills that will build consensus and drive complex change
- Demonstrated ability to develop a comprehensive understanding of problems, review facts and weigh options, evaluate workable alternatives and provide and execute on recommendations
- Excellent oral and written communication skills, especially with respect to articulating highly complex concepts to both more technical and less technical audiences; exceptional analysis and presentation skills
- Dynamic leader capable of building enthusiasm and a high performing organization
- Experience with CMMi a plus

Key Competencies
- Technical Knowledge - Has a broad conceptual understanding of capabilities and direction of technology. Has a thorough understanding of staff responsibilities, abilities and development needs. Has the ability to generate and implement creative solutions to solve business needs.
- Business Knowledge & Partnership - Provides direction and effectively leads by example to ensure that all services are meeting the stated business objectives on a timely basis with excellent quality, at a reasonable cost. Keeps all areas informed of developments affecting their function. Demonstrates flexibility, anticipates customer needs, and effectively communicates in a manner consistent with the audience. Educates and influences customers on the most effective use of technology, from both a short-term and long-term perspective.
- Problem Solving & Decision Making - Demonstrates advanced analytical and diagnostic skills dealing with issues that are often novel and not readily defined, lack known precedent or appear contradictory. Able to develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract information. Sees the big picture, and is fully aware of technology and business directions. Has department, corporate and group objectives in focus while identifying and removing barriers. Optimizes the use of all available resources and values enterprise collaboration.
- Team Orientation - Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest
- Leadership - Supports the vision for the department and inspires others to work toward that vision. Challenges team to achieve more with less while keeping a relentless focus on quality and process improvements. Responsibilities are assigned with considerable latitude for decision making. Results reviewed periodically according to predefined objectives. Sets level of risk taking, and gathers/synthesizes information to all appropriate levels of the organization. Works comfortably in an unpredictable environment. Ability to sell ideas to a variety of business and technical audiences.
- Planning and Project Management - Insures all planning is supportive of the business strategic plans. Appropriately delegates while maintaining accountability. Sees that projects are assigned by workload and capabilities. Completes projects accurately and on time.
- Financial Awareness - Supports the PMO leader in budget responsibilities for the PMO and overall planning and control to ensure effective utilization of employee and externally sourced resources applied to all portfolios across Business Insurance Information Technology.
- Human Resource Management - Maintains a work environment that stimulates the professional growth of all direct/indirect reports. Provides leadership by setting example for subordinates to follow. Effectively motivates subordinates to exert the effort necessary to attain organizational goals. Regularly assesses the effective use of staff and capitalizes on their strengths. Responsible for the accurate and timely completion of all staff performance evaluations and development planning. Recruits, develops and retains effective staff members. Demonstrates a capacity to recognize value and respect differences across a diverse work force. Resolves conflicts and provides timely and constructive feedback to team members.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Project / Ops Management]]>Sat, 27 Apr 2013 03:00:00 GMThttp://careers.travelers.com/job/Hartford-Sr_-Director%2C-BI-IT-PMO%2C-Best-Practices-Lead-Job-CT-06101/2403003/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-Sr_-Director%2C-BI-IT-PMO%2C-Best-Practices-Lead-Job-CT-06101/2403003/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Under the direction of a HR RVP/Lead Generalist, drives results for all human resource efforts for assigned customers. Participates in the development of human resources policies and programs by partnering with employee relations, compensation and other specialist functions. Directs all human resource activities within the customer group. Provides a high level of coaching and counseling to management and employees in order to enhance individual contributions. Works in partnership with HR RVP to develop strategy and drive initiatives that have a region/countrywide impact. May manage/mentor less experience generalists/Human Resources managers which will include providing performance feedback, coaching, and development. Requires minimal HR RVP/Lead Generalist oversight. Will act as back up to HR RVP/Lead Generalist as needed.

PRIMARY DUTIES AND RESPONSIBILITIES:
Compensation
Partners with HR RVP /Lead Generalist and field business partners to make compensation decisions (e.g. base pay, incentive equity grants) which drive business results and support our pay for performance philosophy.

Working with HR RVP/Lead Generalist, ensures the communication and execution of our compensation philosophy.

Organization Effectiveness
Administers and communicates HR policies and programs with departments.

Ensures that human resources services delivered directly or indirectly are necessary, cost effective and in support of the business plan.

May lead the human resources planning effort within the customer groups to ensure that there are adequate numbers of trained staff to accomplish business objectives and that appropriate human resource systems are in place to select, reward, train and motivate staff. Encourages progressive management and leadership characteristics and empowered staff by providing needed tools.

Develops an effective partnership with line business clients through consultation on human resources strategic and operational issues as related to the business plan.

Ensures compliance with federal, state and local laws that impact HR; responds to government and employee inquiries or complaints, coordinates their resolution.

In conjunction with other human resources staff, participates in the development of necessary policies and practices to ensure that they are consistent with overall corporate direction and in support of customer group plans.

Consults on organizations effectiveness to include re-engineering, management/employee development, workflow efficiencies and organizational change.

Assists management with cultural change issues.

May participate in functional initiatives, e.g. College Relations, Phased Retirement, having an Enterprise impact.

Performance Management
Provides advice and guidance on employee relations' issues, progressivediscipline and documentation requirements to management.

Develops interventions (proactive and reactive) that support employee relations and organizational effectiveness. Drives organizational metabolism.

Provides consultative support in the development and administration of Affirmative Action Programs, responding to discrimination complaints or charges, and coordinates their resolution.

In partnership with HR RVP/Lead Generalist and Employee Relations Representative track and assess employee relations activity in Region or assigned territory. Develop action plans as necessary to address trends/issues.

OTHER:
Employee Development/Talent Management
May execute the human resources planning effort with the customer groups to ensure that there are adequate numbers of trained staff to accomplish business objectives.

Counsels management on HR policies, staff career development, succession planning and other topics in support of business plans.

May drive/lead orientation process for new HR Managers.

May manage/mentor less experienced generalists/HR Managers which may include providing performance feedback, coaching and development.

Staffing and Recruitment
Ensures that appropriate human resource systems are in place to select, reward, train and motivate staff.

Stays current and is award of social, economic and other trends that may affect the business or the direction of human resources policies and programs.

May assist in the recruitment, hiring and on boarding of new HR Managers.

May work with Talent Acquisition resources to establish strategy and ensure best uses of resources.

Training and Facilitation
Designs, develops and delivers HR related training to business partners, i.e.: Performance Management, Sexual Harassment, Managing a Diverse Workforce, etc.

Provides facilitation of meetings as required, such as assimilations, developing team values, operating principles, etc.

May facilitate Enterprise Leadership & Development courses, e.g. Leading People, Leading Teams.


Work Experience:
Seasoned human resource professional who generally will have 15+ years or more of broad based generalist experience. Previous management experience a plus.


Other:
Extensive and demonstrated knowledge of human resources including organization development, employee relations, litigation management and avoidance. Demonstrated Knowledge of functional areas-compensation, benefits, training and development and staffing. Experience and procificient in Peoplesoft, MicroSoft tools, and other HRIS systems Knowledge of property casualty required.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Human Resources]]>Sat, 27 Apr 2013 03:00:00 GMThttp://careers.travelers.com/job/Charlotte-Human-Resource-Director-Job-NC-28201/2454620/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Charlotte-Human-Resource-Director-Job-NC-28201/2454620/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Claim Analytics is one of the fastest growing fields in insurance research and development. Travelers Claim Research is looking for a highly motivated Second Vice President interested in leading an 8-12 person team with an additional 10 resources offshore. Technology is changing the way we go about our work. As a result, we need a fast learner who can manage individuals working on projects in emerging areas like Big Data, Social Media Analytics, and Geospatial Analytics. At the same time, this individual must be able to work with Claim business partners (as well as partners in Personal and Business Insurance) to thoughtfully plan and execute impactful projects in the areas of Auto, Property, and Medical. All of this requires the ability to maintain detailed project plans, ensure documentation of key deliverables, and ensure compliance with Travelers Modeling Best Practices. This role requires strong leadership skills to oversee the training and development of the team in the areas of SAS programming and statistical modeling. Similarly, this individual will receive substantial support towards developing into a leader in the Travelers Research Community. This position reports to the head of Claim Research and involves significant interaction with senior management in the Travelers Claim organization.


SUMMARY:
Leads a small portfolio of advanced analytics projects.

Support the development of research staff members.

Lead discussions with Sr. Management and Business Partners on business oriented solutions.

Review analyses and provide direction and insight.

May be responsible for direct management, leadership and guidance of staff and/or as an individual contributor, provides technical leadership to team providing technical guidance (research, modeling and analysis) and direct leadership of a portion or portions of projects.

Directly manage staff for large complex projects and/or direct complex statistical, operational or technical problems.

Utilizes business knowledge and leverages advanced technical skills to creatively solve business problems.

Directly solve complex statistical, operational or technical problems.

Help create analytical strategy.

PRIMARY DUTIES AND RESPONSIBILITIES:
Rework conventional methodology to develop new analytical approaches when an issue doesn't fit customary frameworks.

Identify & creatively use conventional and non-conventional data sources independently.

Translate high-level business needs into appropriate analysis.

Articulate how the impact of research connects to business priorities.

Present recommendations to executive management and business partners; including implications.

Lead in-depth efforts in applying, validating, and implementing predictive models.

Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Direct industry analysis and benchmarking studies. Adjust strategy as appropriate to anticipate, respond to, and manage trends.

Develop and maintain effective relationships with business partners.

Design analysis to be actionable.

Partner with peers across the company to ensure consistency and alignment where appropriate.

EDUCATION/COURSE OF STUDY:
Advanced degree in statistics, mathematics, economics, finance, business, actuarial science, computer science or equivalent with typically 10+ years of relevant work experience preferred or Bachelor's degree with typically 15+ years of relevant work experience.

WORK EXPERIENCE:
Relevant work experience should be in directing and performing research and/or advanced analytic work (e.g. predictive modeling) in the insurance industry.

COMPUTER SKILLS:
Computer Proficiency: Ability to read/revise/review a statistical software program (e.g. R, SAS, SPSS); Ability to create or direct the development of advanced programs from scratch.

OTHER:
Leading the Business:
Problem Solving & Decision Making
Change Management
Influencing, Leadership, Power
Risk Taking, Innovation
Results Orientation
Business Perspective
Understanding & Navigating the Organization (Includes Collaboration)
Strategic Planning

Leading Others:
Forging Synergy
Communicating Effectively
Leveraging Differences
Building & Mending Relationships
Participative Management

Leading Employees:
Employee Development

Leading Self:
Openness to Influence, Flexibility
Self Awareness
Seeks Opportunities to Learn
Leadership Stature
Credibility

Business Acumen:
Understanding and knowledge of key business knowledge areas (e.g. product, enterprise, industry, claim process and competitors). Ability to leverage business knowledge to set strategies and approaches to execution.

Critical Thinking:
Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues; ability to use reason; review facts, identify inconsistencies and weigh options; ability to make logical and timely decisions that address the right issues.

Modeling: Ability to develop or direct the development of advanced models and interpret model results.

Statistics: Conceptual understanding of statistics underlying data models; Ability to apply or direct the application of new statistical procedures to work.

Demonstrates excellent ability and knowledge of database principles, data profiling, statistics and insurance-related data modeling and can apply this knowledge in the most complex situations. Develops or directs individuals who develop new approaches, methods or policies in the area. Is recognized as an expert, internally and/or externally.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Actuarial and Analytics]]>Thu, 02 May 2013 03:00:00 GMThttp://careers.travelers.com/job/Hartford-2VP-Claim-Research-Job-CT-06101/2526955/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-2VP-Claim-Research-Job-CT-06101/2526955/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

The successful candidate for this position will have the opportunity to develop a growing and profitable sales territory. Achieving success will include: optimizing the growth potential of a core group of Travelers independent agents while prospecting and appointing new agencies; exceeding or meeting year over year growth and profit objectives; utilizing Travelers sales tools within a consultative sales framework; developing competitor intelligence; and collaborating with team members in the region, home office, and business center on product, pricing, and agency management decisions. This position is for the Middle/Eastern Kentucky area. The successful candidate will reside within close proximity of the territory.

PRIMARY DUTIES/RESPONSIBILITIES:
- Responsible for profitable development of all agencies within assigned territory or agency assignment.
- Completes strategic marketing plans for territory to identify opportunities and potential challenges from which strategies and tactics are developed.
- Executes the sales strategy of growing Travelers market share in the territory by appointing and coaching new agents.
- Builds and uses best practices regarding Agency Operations, works consultatively to follow up with plans, holding process owners accountable for agreed upon actions.
- Effectively understands and considers operational differences between small and large agencies.
- Diagnoses agencies- interests and ability to grow and motivates agents to succeed.
- Initiates systematic marketing processes within each agency to attract and retain new business.
- Influences agents to quote and sell Travelers to customers.
- Articulates a sales process that matches Travelers features, benefits, and solutions to agency needs.
- Consistent follow up and follow through with agents and team members.
- Recommends business solutions and programs to meet objectives.
- Maintains flexibility in working with all social styles.
- Directs customer service issues to appropriate resources, elevates unresolved matters to ensure resolution
- Understands Travelers Enterprise focus and appetites and seizes opportunities to cross sell Travelers products by initiating cross-functional meetings.
- Stays current on product and pricing changes. Articulates company position and seeks out business with appropriate agencies to meet Company objectives. Validates data used to make strategic market changes
- Knows Travelers' computer systems and involves designated trainer as appropriate. May recommend process changes.
- Identifies book transfer opportunities, negotiates transfer commitment and ensures successful outcome.

EDUCATION/COURSE OF STUDY:
Bachelor's degree or equivalent work experience
WORK EXPERIENCE/KNOWLEDGE:
3-5 years of Sales or Personal Linesexperience
COMMUNICATION SKILLS:
Strong verbal and written communication skills
Adept interpersonal skills to work effectively with internal and external customers
Ability to deliver professional presentations

COMPUTER SKILLS:
Strong knowledge of Microsoft office products with ability to manipulate data in Excel, Word, and PowerPoint quickly and accurately
Knowledge and or ability to learn new programs quickly
Ability to explain to others how to use a variety of computer programs

OTHER COMPETENCIES/SKILLS:
- Strong ability to convince prospective agents to represent and promote Travelers products and services.
- Demonstrates a working knowledge of agency operations. Understands the difference between agencies and modifies method of persuasion accordingly. Self-assured, responds confidently to objections, and does not give up easily.
- Continually uses Travelers tools to diagnose agencies- interest and ability to grow and plans his/her sales strategy accordingly. Systematically evaluates Agency assignment for growth potential. Works with agents to validate growth assessments and plans sales strategy accordingly.
- Advises, assists, mentors and provides feedback to agency employees to encourage and inspire the development of mutually beneficial business outcomes. Sincerely interested in the development and success of client agencies. Provides honest feedback and guidance in a supportive manner and assists agents in meeting individual goals and challenges as they relate to Travelers products.
- Maintains a high level of commitment to personally completing tasks, assuming personal responsibility for achieving outcomes and works effectively with minimal direction. Dependable and responsible.
- Develops and maintains positive relationships with individuals outside own work group. Actively seeks opportunities to build relationships important to the business. Stays in frequent contact with internal or external customers to assure satisfaction. Considers how own actions or decisions may impact other groups or departments and works collaboratively to accomplish work goals.
- Communicates clearly and effectively with people. Listens effectively and develops rapport with others. Ability to articulate thoughts and ideas clearly, present information in a straightforward and logical way, and ensures understanding. Shares information with others that will improve overall work progress.
- Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization. Flexible in changing circumstances. Open to change and different ways of attacking problems or capitalizing on opportunities. Does not rely solely on old methods and processes.
- Effectively deals with work related problems, pressure, and stress in a professional and positive manner. Maintains a positive attitude even when faced with frustration, pressure or change. Recovers quickly when faced with obstacles or setbacks.
- Makes good decisions in a timely and confident manner after considering alternatives and possible consequences, and assumes responsibility for decisions.
- Upholds a high standard of fairness and ethics in everyday words and actions. Behaves conscientiously and reliably in an ethical and honest manner in dealings with management, peers, direct reports and agents.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Marketing & Sales]]>Thu, 16 May 2013 02:59:00 GMThttp://careers.travelers.com/job/Louisville-Sales-Executive-MiddleEastern-Kentucky-area_-Job-KY-40201/2550773/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Louisville-Sales-Executive-MiddleEastern-Kentucky-area_-Job-KY-40201/2550773/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS