http://careers.travelers.com/feeds/customer-service-Alpharetta-GA-jobs/ Custom RSS Feed for customer-service-Alpharetta-GA-jobs Wed, 19 Jun 2013 03:07:33 GMT en-us /sites/travelers/images/home_logo.gif http://careers.travelers.com/feeds/customer-service-Alpharetta-GA-jobs/ 720
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Perform administrative duties for claim representatives medical case managers and supervisors. Issue claim payments amounts would be based on local discretion and product line guidelines. Obtain and document medical information at the direction of the medical case manager. Assist staff with general office procedures and problems.

PRIMARY DUTIES AND RESPONSIBILITIES:
Provide administrative assistance by typing, taking dictation, handling telephone calls, setting up meetings and performing other duties, as assigned.

Maintain activity records and complete required monthly reports.

Maintain and control check issuance, as required. Pay bills, file forms, photocopy and type, as requested.

Input data and prepare reports, process computer checks, prepare for mailing and maintain appropriate records.

Update files and close files, as requested. Prepare closed files for shipping and storage.

Maintain up-to-date files, attaching correspondence as appropriate.

Process cancelled checks, credits and document activity on systems note screens, as required.

Manage a daily diary & ICMS to do list through completing requested activities.

Customer Service contact in order give, receive, or exchange information.

WORK EXPERIENCE:
Knowledge of claim support functions, including check processing and data entry, is preferred.

COMMUNICATION SKILLS:
Basic communication skills required to request and provide routine data and to respond to oral and written instructions.
Deals with information that is considered personal and confidential.

OTHER:
Manual Skills:
Large parts of daily assignments require motor coordination with finger dexterity, e.g. typing machine operations.

Analytical skills:
Problem solving generally defined, but may need to be clarified in order to proceed.
Requires collecting, compiling and organizing facts and figures in accordance with established procedures.

Customer Focus
Relationship Management
Commitment to Task
Technical

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Claim]]>Sat, 25 May 2013 03:00:00 GMThttp://careers.travelers.com/job/Alpharetta-Claim-Support-Specialist-Job-GA-30004/2452488/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Claim-Support-Specialist-Job-GA-30004/2452488/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

This position is based in AUGUSTA, GA. Candidates who are local to Augusta, GA are encouraged to apply.

SUMMARY:
Investigate, evaluate, negotiate and resolve claims on losses of lesser value and complexity. Complete formal training program for consideration of advancement to claim representative position.Differences in settlement authority would be based on local discretion and product line guidelines.
Provide outstanding customer service.

PRIMARY DUTIES AND RESPONSIBILITIES:
Participate in on-going training sessions for specific line of business.

Provide voice-to-voice contact within 24 hours of first report. Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters. Maintain contact throughout the life of the file, as needed.

Determine coverage/ compensability, facts of loss and degree of liability/exposure.

Work closely with Unit Manager or mentor to promptly resolve claim issues.

Refer claims as appropriate, based on exposure and established guidelines.

Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution.

Provide customer service contact to give, receive or exchange information

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience preferred.

COMPUTER SKILLS:
Solid keyboard and PC skills, with experience in Word and Excel.
Proficient use of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software.

OTHER:
A general understanding of insurance.
Solid interpersonal and customer service skills.
Team focus.
Results orientation.
Flexibility and willingness to work early evening hours with some weekend hours.
Executes plan to effectively and efficiently manage workload through planning, prioritizing, organizing and attention to detail.
Strong decision making skills
Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.

File Management
Technical
Customer Focus
Relationship Management
Technology
Leadership In A Matrix Environment
Influence
Strategic Thinker
Creativity
Initiative
Collaboration
Communication
Trend Analysis

For Property Positions only:
This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includesweight of the individual and up to16 pounds of standard equipment), walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Claim]]>Sat, 01 Jun 2013 08:00:00 GMThttp://careers.travelers.com/job/Alpharetta-Outside-Property-Claim-Rep%2C-Augusta-GA-Job-GA-30004/2529276/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Outside-Property-Claim-Rep%2C-Augusta-GA-Job-GA-30004/2529276/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Advanced skill level is required to perform diverse and complex assignments. Ability to adapt procedure, processes and techniques to perform the more complex duties of the job.

PRIMARY DUTIES AND RESPONSIBILITIES:
Handles complex administrative assignments of a broad and varied nature to relieve senior management of routine administrative details. Exercises considerable discretion and independent judgment in facilitating overall department operations. Directs the activities of other support staff as necessary.
Coordinates inter-departmental or department-wide administrative projects, such as broad communications, overseeing internal/external services purchased, developing and implementing department/business unit guidelines for operating policies and procedures.
Complex scheduling. Typically involves internal, external, and department-wide scheduling.
Full responsibility for department-wide event and travel planning.
Prepares and submits expense accounts and other type expenses. Manages and tracks/reports actual expenses versus budget for sr management's area of responsibility, develops or upgrades budget system.
Regularly interacts with internal and external executives, community leaders, shareholders, etc. Initiates follow-up actions as needed. Calls for moderate to advanced conflict resolution skills via phone and, occasionally, in person.
Initiates, develops, and makes decisions regarding office practices/procedures within authority level. Calls for frequent problem solving with internal and external staff. Utilizes basic change management skills.

EDUCATION/COURSE OF STUDY:
High School education or equivalent preferred

WORK EXPERIENCE:
Prefer 7+ years

COMPUTER SKILLS:
Advanced skill level required for software applications, including advanced database queries, complicated Excel spreadsheets (i.e., vlookup). Utilizes multiple software packages to prepare highly confidential correspondence and complex documents. Independently designs advanced spreadsheets, graphics, presentations, and database applications.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Administrative/Clerical]]>Sat, 01 Jun 2013 08:00:00 GMThttp://careers.travelers.com/job/Alpharetta-Sr_-Administrative-Assistant-Select-Job-GA-30004/2579896/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Sr_-Administrative-Assistant-Select-Job-GA-30004/2579896/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Reports to the Risk Control Field Director. Delivers risk control services to clients in assigned territory. Provides technical advice and account information to underwriting business partners for risk assessment and analysis. Works on lower complexity assignments, focus mostly on involuntary and small select business. Many assignments are peer reviewed and co-surveyed. Typically has 1-3 years of experience.

PRIMARY DUTIES AND RESPONSIBILITIES:
Conduct loss control surveys at client locations to determine potential hazards and risk factors to be considered in underwriting/risk selection.

Complete survey pre-work gather all information needed to complete the survey.

Write technically detailed reports that provide a clear assessment of risk and clearly articulate recommendations.

Serve as resource to Account Executive in development of the deal.

Consult with clients on ways to control hazards in order to reduce or prevent losses. Starting to influence clients to implement recommendations.

Begin to build relationships with underwriting and service teams assigned to CL business, with the broker/agent community, with Claim, with other Risk Control staff, and with clients.

Conduct research for underwriters or clients on class of business, operations, NFPA, OSHA issues, or any other technical subject requiring similar analysis.

Review loss trends, recognize opportunities to provide risk control products and/or services which can help reduce losses.

Apply analytical and ergonomic skills to complete Claims Engineering Review.

Maintain timely, relevant communications with the Regional Manager.

OTHER:
Communication Skills:
Becoming more effective with making complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge
Starting to influence clients to take action on recommendations
Listens effectively
Clearly expresses ideas, recommendations, etc. in writing
Tends to ask more close ended questions in Risk Assessments, starting to understand the use of open-ended questions and behavioral interviewing techniques

Business Knowledge:
Possesses a low understanding of both Property & Casualty lines of coverage
Developing an understanding of Commercial Lines insurance products
Fully understands Risk Control performance standards
Knows and understands the business plans for each marketing business unit
Developing knowledge of regulatory environment and emerging safety issues

Technical Expertise:
Developing an understanding of Risk Control computer systems applications relevant for their area
Handles assignments of low complexity
Reviews loss information to identify basic trends and recommendations

Customer Service:
Builds credibility with internal and external customers
Creates customer satisfaction by demonstrating the value of risk control services
Familiar with the risk control service tools available to clients, capable of helping client navigate through the risk control website

Resource Management:
Receives direction and prioritization of workload from management in light of business priorities
Identifies methods for improving personal productivity
Developing an understanding when it is appropriate to bring in the service or technical expertise of our specialist including specialty groups such as construction, technology and public sector

Physical Capabilities:
Must be able to climb ladders and stairs and transition to and from ladders or stairs in order to access building roof areas and upper or lower floors within a customer site during risk control surveys.

Have the ability to navigate through customer sites in a safe manner, which may include manufacturing areas, warehouses, storage yards, construction sites, etc. which may present surfaces that are uneven, wet, icy, and somewhat unstable or covered with debris.

Have the ability to navigate within a customer facility in low light or relatively dark conditions.

Be capable of making regular and prompt travel over extended distances by air or vehicle while demonstrating effective planning, expense and cost control skills.

Must have the ability to work under exposure to extreme outdoor/indoor conditions (heat, snow, cold, rain etc.)

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Risk Control]]>Wed, 22 May 2013 05:00:00 GMThttp://careers.travelers.com/job/Alpharetta-Risk-Control-Associate-Job-GA-30004/2610307/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Risk-Control-Associate-Job-GA-30004/2610307/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Summary:
Reports to the Risk Control Field Manager. Delivers risk control services to clients in assigned territory. Provides technical advice and account information to underwriting business partners for risk assessment and analysis. Works on lower complexity assignments, focus mostly on involuntary and small select business. Many assignments are peer reviewed and co-surveyed. Typically has 1-3 years of experience.

Primary Duties:
Conduct loss control surveys at client locations to determine potential hazards and risk factors to be considered in underwriting/risk selection.

Complete survey pre-work gather all information needed to complete the survey.

Write technically detailed reports that provide a clear assessment of risk and clearly articulate recommendations.

Serve as resource to Account Executive in development of the deal.

Consult with clients on ways to control hazards in order to reduce or prevent losses. Starting to influence clients to implement recommendations.

Begin to build relationships with underwriting and service teams assigned to CL business, with the broker/agent community, with Claim, with other Risk Control staff, and with clients.

Conduct research for underwriters or clients on class of business, operations, NFPA, OSHA issues, or any other technical subject requiring similar analysis.

Review loss trends, recognize opportunities to provide risk control products and/or services which can help reduce losses.

Apply analytical and ergonomic skills to complete Claims Engineering Review.

Maintain timely, relevant communications with the Regional Manager.

Physical Capabilities:

Must be able to climb ladders and stairs and transition to and from ladders or stairs in order to access building roof areas and upper or lower floors within a customer site during risk control surveys.

Have the ability to navigate through customer sites in a safe manner, which may include manufacturing areas, warehouses, storage yards, construction sites, etc. which may present surfaces that are uneven, wet, icy, and somewhat unstable or covered with debris.

Have the ability to navigate within a customer facility in low light or relatively dark conditions.

Be capable of making regular and prompt travel over extended distances by air or vehicle while demonstrating effective planning, expense and cost control skills.

Must have the ability to work under exposure to extreme outdoor/indoor conditions (heat, snow, cold, rain etc.)


Communication Skills:
Becoming more effective with making complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge
Starting to influence clients to take actionon recommendations
Listens effectively
Clearly expresses ideas, recommendations, etc. in writing
Tends to ask more close ended questions in Risk Assessments, starting to understand the use of open-ended questions and behavioral interviewing techniques

Business Knowledge:
Possesses a low understanding of both Property & Casualty lines of coverage
Developing an understanding of Commercial Lines insurance products
Fully understands Risk Control performance standards
Knows and understands the business plans for each marketing business unit
Developing knowledge of regulatory environment and emerging safety issues




Technical Expertise:
Developing an understanding of Risk Control computer systems applications relevant for their area
Handles assignments of low complexity
Reviews loss information to identify basic trends and recommendations

Customer Service:
Builds credibility with internal and external customers
Creates customer satisfaction by demonstrating the value of risk control services
Familiar with the risk control service tools available to clients, capable of helping client navigate through the risk control website

Resource Management:
Receives direction and prioritization of workload from management in light of business priorities
Identifies methods for improving personal productivity
Developing an understanding when it is appropriate to bring in the service or technical expertise of our specialist including specialty groups such as construction, technology and public sector

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Risk Control]]>Sat, 01 Jun 2013 05:00:00 GMThttp://careers.travelers.com/job/Alpharetta-Risk-Control-Associate-Job-GA-30004/2634986/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Risk-Control-Associate-Job-GA-30004/2634986/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and settle assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.

PRIMARY DUTIES AND RESPONSIBILITIES:
Timely coverage analysis and communication with insured based on application of policy information, facts or allegations of each case. Consult with Unit Manager on use of Claim Coverage Counsel.

Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.

Identify resources for specific activities required to properly investigate claims such as Subro, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Request through Unit Manager and coordinate the results of their efforts and findings.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Keep effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure, and establish proper indemnity and expense reserves.

Utilize evaluation documentation tools in accordance with department guidelines.

Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.

May manage litigated claims. Develop litigation plan with staff or panel counsel, track and control legal expenses. Assure cost-effective resolution.

Maintain claim files, have an effective diary system, and document claim file activities in accordance with established procedures.

May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.

Appropriately deal with information that is considered personal and confidential.

Compliance with Claim Department's Best Practices.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

Provide quality customer service and ensure file quality.

Share accountability with business partners to achieve and sustain quality results.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline preferred.

CERTIFICATES/DEGREES:
State license where applicable & continuing education

OTHER:
Completion of claim handling training program.

Strong negotiation and customer service skills.

Demonstrated knowledge and ability in claims handling.

Advanced level knowledge and skill in claims and litigation.

Basic working level knowledge and skill in various business line products.

Poised, polished communication skills.

Hardware and software skills and abilities including computers and other similar electronic devices.

Demonstrated good organizational skills with the ability to prioritize and work independently.

Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.

File Management
Business Knowledge/Technology
Customer Focus
Relationship Management
Change Management
Decision Making
Leadership In A Matrix Environment
Strategic Thinker
Creativity
Initiative
Collaboration
Communicates Effectively And Influences Others
Trend Analysis

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Claim]]>Sun, 02 Jun 2013 07:59:00 GMThttp://careers.travelers.com/job/Alpharetta-General-Liability-Claim-Representative-Job-GA-30004/2429392/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-General-Liability-Claim-Representative-Job-GA-30004/2429392/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Hello and thank you for viewing this 'pipeline' job posting. Please note that there is currently no opening for this position. This particular posting has been created in an effort to help pre-identify candidates interested in being considered for future roles as they become available. By submitting your resume to this requisition, you are not formally applying for a position with Travelers, rather you are indicating an interest in being contacted when roles like this open.

COMMITTED. COMPETITIVE. CONSTRUCTING OUR FUTURE.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

JOB DESCRIPTION:

Travelers is looking for a HPR/Property Specialist that has an extensive background with Property Protection across a broad spectrum of industries and insurance. We are looking for an individual that has HPR/Large Property Protection training, 8-10 years of experience and has the ability to evaluate Automatic Protection, as well as hazards and controls. The candidate should be able to; perform hydrant and fire pump flow tests, sketch sprinkler systems, do hydraulic calculations and automatic sprinkler plan reviews.


SUMMARY:
Property/HPR Field Specialist reports to Director, Property Specialist Technical Unit. Delivers Property specialty services to large assigned accounts. Provides Property technical training to Risk Control Consultants. Handles accounts on a national or multi-regional basis. Provides technical training to Risk Control generalists. Travel with overnight stays is anticipated and could be up to 30% of workload requirements.

PRIMARY DUTIES:
Survey applicant and insured facilities for fire, smoke, explosion, and other property loss potential. Locations surveyed are generally high value manufacturing and warehousing properties with complex exposures to loss, and require accurate exposure analysis and PML & likelihood of loss estimations.

Witness tests and assess reliability & adequacy of fire protection equipment.

Review plans for new construction, including hydraulically designed sprinkler systems, fire alarm and detection systems, fire pumps, chemical & gaseous agent fire protection installations, and combustion controls.

Serve as a technical resource to Risk Control generalists and Account Executives (Underwriting).

Consult with clients on ways to control hazards in order to reduce or prevent losses. Influence clients to implement recommendations.

Assist in the writing of technical documents and bulletins for use by our Risk Control generalists, underwriting business partners, or customers and insureds.

Provide property loss control training assistance to Risk Control staff in the form of workshop participation, co-surveys, and information transfer.

COMMUNICATION SKILLS:
Makes complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge using both written and verbal communication skills.
Influences others to take action on recommendations
Listens effectively
Strong oral and written communication skills

RESOURCE MANAGEMENT:
Continually assesses workload in light of business priorities; directs own efforts accordingly.
Identifies methods for improving personal productivity
Makes sound judgments about appropriate service levels for customers

PHYSICAL CAPABILITIES:
Must be able to climb ladders and stairs and transition to and from ladders or stairs in order to access building roof areas and upper or lower floors within a customer site during risk control surveys. Includes having the ability to navigate through customer sites in a safe manner, which may include manufacturing areas, warehouses, storage yards, construction sites, etc. which may present surfaces that are uneven, wet, icy, and somewhat unstable or covered with debris; Have the ability to navigate within a customer facility in low light or relatively dark conditions; Be capable of making regular and prompt travel over extended distances by air or vehicle while demonstrating effective planning, expense and cost control skills; and the ability to work under exposure to extreme outdoor/indoor conditions (heat, snow, cold, rain etc.)

EDUCATION:
Degree in Engineering (all engineering degrees accepted); prefer degree in Fire Protection Engineering

Keywords: Property Specialist, Fire Protection Specialist, Loss Control, Risk Control, Loss Prevention, Fire Protection Engineer, HPR Engineer.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Risk Control]]>Tue, 21 May 2013 02:59:00 GMThttp://careers.travelers.com/job/Alpharetta-Risk-Control-Property-Specialist-Job-GA-30004/2116186/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Risk-Control-Property-Specialist-Job-GA-30004/2116186/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Hello and thank you for viewing this 'pipeline' job posting. Please note that there is currently no opening for this position. This particular posting has been created in an effort to help pre-identify candidates interested in being considered for future roles as they become available. By submitting your resume to this requisition, you are not formally applying for a position with Travelers, rather you are indicating an interest in being contacted when roles like this open.

COMMITTED. COMPETITIVE. CONSTRUCTING OUR FUTURE.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

JOB DESCRIPTION:

Travelers is looking for a HPR/Property Specialist that has an extensive background with Property Protection across a broad spectrum of industries and insurance. We are looking for an individual that has HPR/Large Property Protection training, 8-10 years of experience and has the ability to evaluate Automatic Protection, as well as hazards and controls. The candidate should be able to; perform hydrant and fire pump flow tests, sketch sprinkler systems, do hydraulic calculations and automatic sprinkler plan reviews.


SUMMARY:
Property/HPR Field Specialist reports to Director, Property Specialist Technical Unit. Delivers Property specialty services to large assigned accounts. Provides Property technical training to Risk Control Consultants. Handles accounts on a national or multi-regional basis. Provides technical training to Risk Control generalists. Travel with overnight stays is anticipated and could be up to 30% of workload requirements.

PRIMARY DUTIES:
Survey applicant and insured facilities for fire, smoke, explosion, and other property loss potential. Locations surveyed are generally high value manufacturing and warehousing properties with complex exposures to loss, and require accurate exposure analysis and PML & likelihood of loss estimations.

Witness tests and assess reliability & adequacy of fire protection equipment.

Review plans for new construction, including hydraulically designed sprinkler systems, fire alarm and detection systems, fire pumps, chemical & gaseous agent fire protection installations, and combustion controls.

Serve as a technical resource to Risk Control generalists and Account Executives (Underwriting).

Consult with clients on ways to control hazards in order to reduce or prevent losses. Influence clients to implement recommendations.

Assist in the writing of technical documents and bulletins for use by our Risk Control generalists, underwriting business partners, or customers and insureds.

Provide property loss control training assistance to Risk Control staff in the form of workshop participation, co-surveys, and information transfer.

COMMUNICATION SKILLS:
Makes complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge using both written and verbal communication skills.
Influences others to take action on recommendations
Listens effectively
Strong oral and written communication skills

RESOURCE MANAGEMENT:
Continually assesses workload in light of business priorities; directs own efforts accordingly.
Identifies methods for improving personal productivity
Makes sound judgments about appropriate service levels for customers

PHYSICAL CAPABILITIES:
Must be able to climb ladders and stairs and transition to and from ladders or stairs in order to access building roof areas and upper or lower floors within a customer site during risk control surveys. Includes having the ability to navigate through customer sites in a safe manner, which may include manufacturing areas, warehouses, storage yards, construction sites, etc. which may present surfaces that are uneven, wet, icy, and somewhat unstable or covered with debris; Have the ability to navigate within a customer facility in low light or relatively dark conditions; Be capable of making regular and prompt travel over extended distances by air or vehicle while demonstrating effective planning, expense and cost control skills; and the ability to work under exposure to extreme outdoor/indoor conditions (heat, snow, cold, rain etc.)

EDUCATION:
Degree in Engineering (all engineering degrees accepted); prefer degree in Fire Protection Engineering

Keywords: Property Specialist, Fire Protection Specialist, Loss Control, Risk Control, Loss Prevention, Fire Protection Engineer, HPR Engineer.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Claim]]>Tue, 21 May 2013 02:59:00 GMThttp://careers.travelers.com/job/Alpharetta-Risk-Control-Property-Specialist-Job-GA-30004/2116222/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Risk-Control-Property-Specialist-Job-GA-30004/2116222/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Reports to the Managing Director of a business group. Responsible for the profitability, growth and retention of assigned book of business within an assigned territory that is consistent with overall business line objectives. The Account Executive Officer position description is intended to describe the job as performed at the highest level of independence and with the greatest degree of authority. As the senior most level, an incumbent is responsible to sell and market business unit products and services, develop broker/agent relationships and independently negotiate the most difficult accounts. In addition, the incumbent acts as the technical resource to less experienced Account Executives and provides mentor to Account Administrators as required.

PRIMARY DUTIES AND RESPONSIBILITIES:
Support long and short term business strategies to effectively achieve profit and growth objectives for assigned location(s) through responsible marketing and sound underwriting.

Underwrite and price accounts in support of strategic business planning activities designed to increase the presence of the business group in the market; retain the appropriate mix of business; and achieve overall growth and profit objectives.

Respond to underwriting and marketing strategies and standards by developing a marketing plan that reflects local market competitive conditions and, at the same time, meets growth and profit goals.

Ensure that production and underwriting objecitves with respect to profitability are achieved.

Marketing and underwriting responsibilities include but are not limited to: Meeting with agency personnel to maintain and develop positive and productive relationships. In this capacity, assures that our contractual commitments are met and negotiates programs of insurance. Representing the company and our underwriting strategy in the location(s) to agent, employees and the community. Working with other business units as appropriate to support market penetration objectives and seeks out cross-sell opportunities as appropriate.

Maintain the highest level of customer service.

Assist in the delivery of excellent account administration services.

Develop and maintain effective relationships with internal resources (e.g., LP&E, Claim, Operations, etc.) to ensure delivery of all related services to clients.

Perform all functions to support profit, growth and expense management goals.

OTHER:
The incumbent has full underwriting authority as established by regional management and generally spends 40% to 50% in outside contact with agents and insureds.

Business Knowledge
Clearly demonstrates specific knowledge requirements as defined by business group.
Understand products, financials, objectives and service requirements of business group.
Knows how to get things done.

Marketing and Underwriting
Solid knowledge of technical underwriting.
Demonstrated marketing skills necessary to achieve established and stretch business goals.
Professionally current.
Works effectively with all levels and can easily build new relationships.
Able to recognize opportunities to penetrate a new market, take advantage of all important opportunities to increase market share and takes intelligent risks.

Customer Focus
Identifies customers' needs and takes appropriate action to meet those needs.
Acts with a sense of urgency.
Strong knowledge of competitive market conditions.

Financial
Understands business objectives and can act in a decisive manner to achieve financial results.

Teamwork
Establishes strong coalitions and networks both within and outside of the Division/Company.

Leadership
Makes sound decisions.
Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right things.

Self Management
Takes responsibility for decisions and actions.
Manages own work.
Understands the business and responds to all related issues, concerns and problems.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Underwriting]]>Fri, 07 Jun 2013 07:59:00 GMThttp://careers.travelers.com/job/Alpharetta-Account-Executive%2C-Officer-National-Property-Job-GA-30004/2539079/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Account-Executive%2C-Officer-National-Property-Job-GA-30004/2539079/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Reports to the Managing Director of a business group. Responsible for the profitability, growth and retention of assigned book of business within an assigned territory that is consistent with overall business line objectives. In this middle level position, the incumbent is responsible for all of the functions of an Account Executive except for mentoring Account Administrators; however, he/she may require assistance from a senior level Account Executive in order to manage more difficult accounts. Generally, the incumbent is responsible for independently managing all account activities for the moderately complex to routine accounts.

PRIMARY DUTIES AND RESPONSIBILITIES:
Support long and short term business strategies to effectively achieve profit and growth objectives for assigned location(s) through responsible marketing and sound underwriting.

Underwrite and price accounts in support of strategic business planning activities designed to increase the presence of the business group in the market; retain the appropriate mix of business; and achieve overall growth and profit objectives.

Respond to underwriting and marketing strategies and standards by developing a marketing plan that reflects local market competitive conditions and, at the same time, meets growth and profit goals.

Ensure that production and underwriting objectives with respect to profitability are achieved.

Marketing and underwriting responsibilities include but are not limited to: Meeting with agency personnel to maintain and develop positive and productive relationships. In this capacity, assures that our contractual commitments are met and negotiates programs of insurance. Representing the company and our underwriting strategy in the location(s) to agent, employees and the community. Working with other business units as appropriate to support market penetration objectives and seeks out cross-sell opportunities as appropriate.

Maintain the highest level of customer service.

Assist in the delivery of excellent account administration services.

Develop and maintain effective relationships with internal resources (e.g., LP&E, Claim, Operations, etc.) to ensure delivery of all related services to clients.

Perform all functions to support profit, growth and expense management goals.

OTHER:
The incumbent has authority that is determined by his/her level of experience, the complexity of accounts and the agents assigned. The incumbent generally spends 20% to 50% in outside contact with agents and insureds.

Business Knowledge
Clearly demonstrates specific knowledge requirements as defined by business group.
Understand products, financials, objectives and service requirements of business group.
Knows how to get things done.

Marketing and Underwriting
Solid knowledge of technical underwriting.
Demonstrated marketing skills necessary to achieve established and stretch business goals.
Professionally current.
Works effectively with all levels and can easily build new relationships.
Able to recognize opportunities to penetrate a new market, take advantage of all important opportunities to increase market share and takes intelligent risks.

Customer Focus
Identifies customers' needs and takes appropriate action to meet those needs.
Acts with a sense of urgency.
Strong knowledge of competitive market conditions.

Financial
Understands business objectives and can act in a decisive manner to achieve financial results.

Teamwork
Establishes strong coalitions and networks both within and outside of the Division/Company.

Leadership
Makes sound decisions.
Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right things.

Self Management
Takes responsibility for decisions and actions.
Manages own work.
Understands the business and responds to all related issues, concerns and problems.

This position is also open to the following locations:
Cleveland (Independence), OH
Hartford, CT
San Antonio, TX
Denver, CO
St. Paul, MN

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Underwriting]]>Sun, 26 May 2013 03:00:00 GMThttp://careers.travelers.com/job/Alpharetta-Large-Account%2C-Loss-Sensitive-Commercial-Underwriter-Public-Risk-Job-GA-30004/2454637/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Large-Account%2C-Loss-Sensitive-Commercial-Underwriter-Public-Risk-Job-GA-30004/2454637/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Reports to the Managing Director of a business group. Responsible for the profitability, growth and retention of assigned book of business within an assigned territory that is consistent with overall business line objectives. In this middle level position, the incumbent is responsible for all of the functions of an Account Executive except for mentoring Account Administrators; however, he/she may require assistance from a senior level Account Executive in order to manage more difficult accounts. Generally, the incumbent is responsible for independently managing all account activities for the moderately complex to routine accounts.

PRIMARY DUTIES AND RESPONSIBILITIES:
Support long and short term business strategies to effectively achieve profit and growth objectives for assigned location(s) through responsible marketing and sound underwriting.

Underwrite and price accounts in support of strategic business planning activities designed to increase the presence of the business group in the market; retain the appropriate mix of business; and achieve overall growth and profit objectives.

Respond to underwriting and marketing strategies and standards by developing a marketing plan that reflects local market competitive conditions and, at the same time, meets growth and profit goals.

Ensure that production and underwriting objecitves with respect to profitability are achieved.

Marketing and underwriting responsibilities include but are not limited to: Meeting with agency personnel to maintain and develop positive and productive relationships. In this capacity, assures that our contractual commitments are met and negotiates programs of insurance. Representing the company and our underwriting strategy in the location(s) to agent, employees and the community. Working with other business units as appropriate to support market penetration objectives and seeks out cross-sell opportunities as appropriate.

Maintain the highest level of customer service.

Assist in the delivery of excellent account administration services.

Develop and maintain effective relationships with internal resources (e.g., LP&E, Claim, Operations, etc.) to ensure delivery of all related services to clients.

Perform all functions to support profit, growth and expense management goals.

OTHER:
The incumbent has authority that is determined by his/her level of experience, the complexity of accounts and the agents assigned. The incumbent generally spends 20% to 50% in outside contact with agents and insureds.

Business Knowledge
Clearly demonstrates specific knowledge requirements as defined by business group.
Understand products, financials, objectives and service requirements of business group.
Knows how to get things done.

Marketing and Underwriting
Solid knowledge of technical underwriting.
Demonstrated marketing skills necessary to achieve established and stretch business goals.
Professionally current.
Works effectively with all levels and can easily build new relationships.
Able to recognize opportunities to penetrate a new market, take advantage of all important opportunities to increase market share and takes intelligent risks.

Customer Focus
Identifies customers' needs and takes appropriate action to meet those needs.
Acts with a sense of urgency.
Strong knowledge of competitive market conditions.

Financial
Understands business objectives and can act in a decisive manner to achieve financial results.

Teamwork
Establishes strong coalitions and networks both within and outside of the Division/Company.

Leadership
Makes sound decisions.
Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right things.

Self Management
Takes responsibility for decisions and actions.
Manages own work.
Understands the business and responds to all related issues, concerns and problems.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Underwriting]]>Wed, 22 May 2013 05:00:00 GMThttp://careers.travelers.com/job/Alpharetta-Account-Executive-National-Programs-Job-GA-30004/2610305/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Account-Executive-National-Programs-Job-GA-30004/2610305/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Reports to the Managing Director of a business group. Responsible for the profitability, growth and retention of assigned book of business within an assigned territory that is consistent with overall business line objectives. In this middle level position, the incumbent is responsible for all of the functions of an Account Executive except for mentoring Account Administrators; however, he/she may require assistance from a senior level Account Executive in order to manage more difficult accounts. Generally, the incumbent is responsible for independently managing all account activities for the moderately complex to routine accounts.

PRIMARY DUTIES AND RESPONSIBILITIES:
Support long and short term business strategies to effectively achieve profit and growth objectives for assigned location(s) through responsible marketing and sound underwriting.

Underwrite and price accounts in support of strategic business planning activities designed to increase the presence of the business group in the market; retain the appropriate mix of business; and achieve overall growth and profit objectives.

Respond to underwriting and marketing strategies and standards by developing a marketing plan that reflects local market competitive conditions and, at the same time, meets growth and profit goals.

Ensure that production and underwriting objecitves with respect to profitability are achieved.

Marketing and underwriting responsibilities include but are not limited to: Meeting with agency personnel to maintain and develop positive and productive relationships. In this capacity, assures that our contractual commitments are met and negotiates programs of insurance. Representing the company and our underwriting strategy in the location(s) to agent, employees and the community. Working with other business units as appropriate to support market penetration objectives and seeks out cross-sell opportunities as appropriate.

Maintain the highest level of customer service.

Assist in the delivery of excellent account administration services.

Develop and maintain effective relationships with internal resources (e.g., LP&E, Claim, Operations, etc.) to ensure delivery of all related services to clients.

Perform all functions to support profit, growth and expense management goals.

OTHER:
The incumbent has authority that is determined by his/her level of experience, the complexity of accounts and the agents assigned. The incumbent generally spends 20% to 50% in outside contact with agents and insureds.

Business Knowledge
Clearly demonstrates specific knowledge requirements as defined by business group.
Understand products, financials, objectives and service requirements of business group.
Knows how to get things done.

Marketing and Underwriting
Solid knowledge of technical underwriting.
Demonstrated marketing skills necessary to achieve established and stretch business goals.
Professionally current.
Works effectively with all levels and can easily build new relationships.
Able to recognize opportunities to penetrate a new market, take advantage of all important opportunities to increase market share and takes intelligent risks.

Customer Focus
Identifies customers' needs and takes appropriate action to meet those needs.
Acts with a sense of urgency.
Strong knowledge of competitive market conditions.

Financial
Understands business objectives and can act in a decisive manner to achieve financial results.

Teamwork
Establishes strong coalitions and networks both within and outside of the Division/Company.

Leadership
Makes sound decisions.
Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right things.

Self Management
Takes responsibility for decisions and actions.
Manages own work.
Understands the business and responds to all related issues, concerns and problems.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Underwriting]]>Sat, 01 Jun 2013 05:00:00 GMThttp://careers.travelers.com/job/Alpharetta-Account-Executive%2C-Large-Property-Job-GA-30004/2634993/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Account-Executive%2C-Large-Property-Job-GA-30004/2634993/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Reports to Regional Vice President of the business unit. Responsible for profitability, growth, and retention of business within an assigned city/location(s) consistent with overall business unit objectives. Is responsible for mentoring, coaching, and motivating a group of Account Executives in one or more locations.

PRIMARY DUTIES:
Implement long and short-term business strategies to effectively achieve profit and growth objectives for assigned locations.

Participate in the development of strategic business planning activities that are designed to increase the business unit's presence in the market; retain the appropriate mix of business; and achieve overall growth and profit objectives.

Participate in the establishment of underwriting and marketing strategies and standards that reflect local market competitive conditions and, at the same time, meet our growth and profit goals.

Direct all marketing and underwriting activities of Account Executives to ensure that productions and underwriting objectives with respect to profitability are achieved.

Marketing and underwriting responsibilities include, but are not limited to:
Meeting with agency personnel to maintain and develop positive and productive relationships. In this capacity, assures that our contractual commitments are met and our production opportunities are maximized. Representing the company and underwriting strategy in the location(s) to agents, employees and the community. Working with other business units as appropriate to support market presentation objectives and seek out cross sell opportunities as appropriate.

Maintain the highest level of customer service.

Direct and manage the delivery of excellent account administration services.

Develop and maintain effective relationships with internal resources (e.g., LP&E, Claim, Operations, etc.) to ensure delivery of all related service to clients.

Hire, develop, and retain and excellent staff who will support profit, growth, and expense management goals.

Desired Competencies:
Qualified candidates will possess demonstrated proficiency in the following competencies:

Leadership
Consistently sets clear direction by defining goals and priorities.
Makes sound decisions.
Develop a high degree of trust through demonstrated personal integrity, ethics, and a commitment of doing the right thing.
Energizes others to commit to achieving the highest standards.
Establishes and maintains an environment that encourages everyone to act in the best interest of the company.

Business Knowledge
Clearly demonstrates specific knowledge requirements as defined by the business unit.
Understands products, financials, objectives, and service requirements of the business unit.
Knows how to get things done.

Underwriting and Marketing
Strong marketing and technical underwriting skills necessary to achieve established and stretch business goals.
Recognizes and acts on opportunities to penetrate new markets to increase market share.

Financial
Understands the business objectives and can act in a decisive manner to achieve financial results.

Customer Focus
Identifies customer needs and takes appropriate action to meet those needs.
Acts with a sense of urgency.
Strong knowledge of competitive market conditions.
Works effectively with all levels and can easily build new relationships.

Team Work
Establishes strong conditions and networks both within and outside the business unit/company.

Management
Takes responsibility for decisions and actions.
Manages own work, and directs the work of others.
Understands the business and responds to all related issues, concerns, and problems.

Leading the Business
Change Management
Problem Solving & Decision Making
Influencing, Leadership, Power
Risk Taking, Innovation
Strategic Planning
Results Orientation
Business Perspective
Understanding & Navigating the Organization (Includes Collaboration)

Leading Others
Forging Synergy
Building & Mending Relationships
Leveraging Differences
Leading Employees
Employee Development
Communicating Effectively
Participative Management
Leading Self
Openness to Influence, Flexibility
Self-Awareness
Seeks Opportunities to Learn
Leadership Stature
Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Underwriting]]>Sat, 08 Jun 2013 07:59:00 GMThttp://careers.travelers.com/job/Alpharetta-Managing-Director-for-National-Programs-Job-GA-30004/2541312/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Managing-Director-for-National-Programs-Job-GA-30004/2541312/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Reports to the Managing Director of a business group. Responsible for the profitability, growth and retention of assigned book of business within an assigned territory that is consistent with overall business line objectives. In this middle level position, the incumbent is responsible for all of the functions of an Account Executive except for mentoring Account Administrators; however, he/she may require assistance from a senior level Account Executive in order to manage more difficult accounts. Generally, the incumbent is responsible for independently managing all account activities for the moderately complex to routine accounts.

PRIMARY DUTIES AND RESPONSIBILITIES:
Support long and short term business strategies to effectively achieve profit and growth objectives for assigned location(s) through responsible marketing and sound underwriting.

Underwrite and price accounts in support of strategic business planning activities designed to increase the presence of the business group in the market; retain the appropriate mix of business; and achieve overall growth and profit objectives.

Respond to underwriting and marketing strategies and standards by developing a marketing plan that reflects local market competitive conditions and, at the same time, meets growth and profit goals.

Ensure that production and underwriting objecitves with respect to profitability are achieved.

Marketing and underwriting responsibilities include but are not limited to: Meeting with agency personnel to maintain and develop positive and productive relationships. In this capacity, assures that our contractual commitments are met and negotiates programs of insurance. Representing the company and our underwriting strategy in the location(s) to agent, employees and the community. Working with other business units as appropriate to support market penetration objectives and seeks out cross-sell opportunities as appropriate.

Maintain the highest level of customer service.

Assist in the delivery of excellent account administration services.

Develop and maintain effective relationships with internal resources (e.g., LP&E, Claim, Operations, etc.) to ensure delivery of all related services to clients.

Perform all functions to support profit, growth and expense management goals.

OTHER:
The incumbent has authority that is determined by his/her level of experience, the complexity of accounts and the agents assigned. The incumbent generally spends 20% to 50% in outside contact with agents and insureds.

Business Knowledge
Clearly demonstrates specific knowledge requirements as defined by business group.
Understand products, financials, objectives and service requirements of business group.
Knows how to get things done.

Marketing and Underwriting
Solid knowledge of technical underwriting.
Demonstrated marketing skills necessary to achieve established and stretch business goals.
Professionally current.
Works effectively with all levels and can easily build new relationships.
Able to recognize opportunities to penetrate a new market, take advantage of all important opportunities to increase market share and takes intelligent risks.

Customer Focus
Identifies customers' needs and takes appropriate action to meet those needs.
Acts with a sense of urgency.
Strong knowledge of competitive market conditions.

Financial
Understands business objectives and can act in a decisive manner to achieve financial results.

Teamwork
Establishes strong coalitions and networks both within and outside of the Division/Company.

Leadership
Makes sound decisions.
Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right things.

Self Management
Takes responsibility for decisions and actions.
Manages own work.
Understands the business and responds to all related issues, concerns and problems.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Underwriting]]>Sun, 16 Jun 2013 07:59:00 GMThttp://careers.travelers.com/job/Alpharetta-Underwriter%2C-Agribusiness-Job-GA-30004/2555528/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Underwriter%2C-Agribusiness-Job-GA-30004/2555528/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Assists CCVP in driving national claim strategies as defined by each LOB, ensuring execution at the local level. Ensure the various LOBs within the field office are effective and producing quality operational and financial results. Oversee expense and financial controls for entire claim office operation. Ensure successful product delivery. Leadership and development of people, if applicable

PRIMARY DUTIES AND RESPONSIBILITIES:
Assists CCVP in driving national claim strategies as defined by each LOB, ensuring execution at the local level.
- Aligns with CCVP and product Leadership to ensure consistent and successful execution of national claim initiatives across the office.
- Supports local delivery of strategies across all lines of business within office.
- Assists in identification of business drivers and trends as well as development and execution of strategic plans to address trends.
- Supports the Field Product Line Managers (FPLMs) in developing and coordinating business planning strategies and the integration of product line business plans/strategies.

Ensure the various LOBs within the field office are effective and producing quality operational and financial results.
- Monitors quality, compliance, and results of claim policies, procedures and results across all lines of business. Conducts Self Assessment & Validation. Evaluates underlying controls by reviewing various reports summarized in the assessment. Assists/Supports in the annual calibration process.
- Participates in team environment where CCVP, FPLMs, and OM work together to continually improve the results and level of performance for their lines and across the office. Review Key Indicators Office wide and highlight variances for further review by EMT. Assist Product Line Leads as needed with utilization of Book Analytics.
- Consults and support to FPLMs in implementing initiatives to improve file quality, customer service and manage costs.
- Coordinates operational reviews with HO. Gathers relevant information for the operational review.
- Works collaboratively to assess the work product in the Claim Center throughout the year.

Oversee expense and financial controls for entire claim office operation.
- Provides consultation for volume and staffing trends across all lines and across the office. Census/Budget/Expense Management-analyze actual verses planned, perform staffing analysis, monitor census verses planning and budget forecasting. Perform Flash Report Analysis.
- Aligns with Home Office Administrative leaders to ensure consistent execution of policies and procedures (Finance, MI, Regulatory Affairs, Systems, etc.) to comply with statutory /contractual obligations (i.e. SOX) within the Field office.

Ensure successful product delivery. - Works with LOB to adjust claim practices as appropriate to anticipate, respond to and manage trends.
- Assists in maintaining a positive customer service environment.

Leadership and development of people.
- Direct management of the office operations unit managers and/or staff.
- Performs performance appraisals of staff, enhances evaluation process by soliciting feedback from peers and EMT.
- Develops staff to ensure succession plan and talent retention.
- Identifies and promotes opportunities for exposure and experience to ensure continuous development of staff.
- Serves as superior role model of decision making skills and professional image by seeking and sharing knowledge from experience, and taking responsible risks to improve individual and team performance.

OTHER:
Competencies:
Leadership: Effectively influences people to achieve organizational objectives. Embraces the leadership role and can be counted on to help the CCVP drive towards the desired results and to exceed goals successfully.

Communication: Effectively communicates with others, exhibits managerial courage and provides meaningful suggestions to others for the purpose of achieving individual and organizational success.

Workforce Management:
- Hires, trains, develops, retains and compensates direct operations staff.
- Assists in managing an efficient workforce for the Claim Center.

Relationship Management : Develops and maintains effective relationships with others (co-workers, customers, vendors, management and other key stakeholders) to achieve organizational goals. Includes efforts one takes to be part of a team and work together.

Managing Change: Personally adapts to change or challenging initiatives while developing new ideas and approaches aimed at improving results.

Business/ Technical Knowledge: Applies business and technical acumen by understanding how the business works and how technology supports business initiatives. Leverages technology for self and staff to improve efficiency.

Analytical/ Decision Making Skills: Able to interpret information from multiple sources and draw logical conclusions; consults others based on analysis of data; able to think strategically and use data findings to consult others for improved business results.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Claim]]>Sat, 15 Jun 2013 07:59:00 GMThttp://careers.travelers.com/job/Alpharetta-Director-of-Operations%2C-Claim-Job-GA-30004/2434637/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Director-of-Operations%2C-Claim-Job-GA-30004/2434637/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
The Select Underwriting Center Underwriting Director (UD) is responsible for underwriting, profitability, growth and retention of new and renewal business that is consistent with underwriting strategies within an assigned territory. Hires, develops and retains staff of Underwriting Center Account Executives with emphasis on development through guidance and mentoring

PRIMARY DUTIES AND RESPONSIBILITIES:
People and Talent Management
Establish individual Account Executive territory goals in support of established territory goals and CAT strategies
Evaluate staff to identify skills and training needs; create opportunities to expand roles to match employee strengths or address weaknesses. Provide both formal and informal feedback on a regular basis.
Development of staff of Account Executives through effective coaching and mentoring via performance evaluation, creation of development plans, and conducting technical training sessions
Effectively communicate the mission and vision and of Select and their role in the process.

Underwriting Quality & Profit
Manage territorial underwriting functions to achieve profit, revenue, loss ratio, and expense targets. Implements CAT underwriting strategies and manages CAT capacity within assigned territory.
Ensures effective execution of Select's Best Practices, including Underwriting, Workflow and Playbook.
In conjunction with the Regional Underwriting Director delegate underwriting authority to staff via letters of authority; monitor and revise as appropriate. Ensure a quality underwriting work product is produced consistent with letters of authority, underwriting strategy, standards and process.
Ensure underwriting quality through implementation of effective CURE process
Completes self assessment reviews of Account Executives in accordance with agreed upon sample standards. Provide coaching and training for underwriting staff based on results of self assessment underwriting review process.
Works with the Operations Director to ensure that all processing and service standards are met.

Agency Management
Participate in agency planning process as prescribed by the Agency Planning Best Practice.
Communicate identified agency production, training or quality issues to Sales Director(s)

Strategic Platform Management
Facilitate communication between Sales Executives and Account Executives and act as liaison between the Field and the Business Center.
Develop and maintain relationships with Business Center, as well as other internal resources (Claim, RC, Premium Audit etc.) to coordinate the services to Select Accounts customers.

Enterprise Relationship Management
Demonstrates the ability to build partnerships with other business groups and identifies and delivers agency and product solutions at the account level.
Maintains an understanding of all Travelers products, services and solutions and initiates discussions with other business units as appropriate.

EDUCATION/COURSE OF STUDY:


WORK EXPERIENCE:
Five years Commercial Underwriting experience, experience in small accounts preferable; highly regarded for level of expertise across all lines of business.
Extensive knowledge of product, operations, and agency distribution.
Demonstrated performance management experience and skills including setting clear goals and priorities; coaching and developing others; providing timely and consistent performance feedback
Ability to manage own work and effectively delegate and direct the work of others
Strong organizational, quantitative reasoning, critical thinking, interpersonal, time management, verbal and written communication skills.
Demonstrated ability to effectively lead self and others through change

OTHER:
Executes Business Strategy
Leads Change
Drives Results
Promotes Enterprise Culture
Attracts Top Talent
Maximizes Individual and Organizational Performance
Creates and Sustains Dynamic Workplace
Communicates Effectively and Influences Others
Applies Critical Thinking
Demonstrates Self-Awareness; Accountability

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Underwriting]]>Wed, 05 Jun 2013 07:59:00 GMThttp://careers.travelers.com/job/Alpharetta-Underwriting-Director%2C-Small-Commercial-Job-GA-30004/2584058/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Underwriting-Director%2C-Small-Commercial-Job-GA-30004/2584058/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

JOB SUMMARY:
The Regional Underwriting Director (RUD) is responsible for execution of the underwriting function within their assigned Underwriting Center(s). This position holds the highest level of underwriting authority in the field and is responsible for ensuring that authority delegated to field AEs and UDs is based on individual experience and expertise. The RUD is responsible for oversight of the Underwriting Quality process conducted by others within the Underwriting Centers. The role supports the development and consistent implementation of Select underwriting strategies. The RUD reports directly to the Second Vice President of Underwriting in Home Office, with a matrix reporting relationship with the Regional Vice President Underwriting. To assure full understanding of the Underwriting Center and its needs, the RUD role will reside within assigned Underwriting Center.

PRIMARY JOB DUTIES AND RESPONSIBILITIES:
* Resource for collaboration on more technically challenging accounts. On a transactional basis, review and sign off on business referred due to coverage, limits, size or hazard.
* In collaboration with Home Office Underwriting and Product & Platform Development, define underwriting appetite (including automated business rule development) by segment, line of business and geography. Provide Regional and State specific information relative to the legal, regulatory, catastrophe (natural and otherwise), and business environment within the Underwriting Center.
* Participate in development and implementation of specific program, segment, and line of business strategies in conjunction with Home Office Underwriting and Product & Platform Development, Product Strategy, Product Management, and Actuarial.
* Oversee Underwriting Controls within the Underwriting Center
-Monitor and evaluate the Quality/Self Assessment Process. Perform independent evaluation to insure the integrity of the process and provide analysis of findings to 2VP and Home Office Underwriting.
-Analysis and review of Ex-Gratia, and Reformation Requests
* Participate in Underwriting Center Performance Reviews within assigned region, and provide support to other Underwriting Centers as requested.
* Implement CAT underwriting strategies and manage CAT capacity within assigned Underwriting Center.
* Identify training needs through analysis of underwriting execution and Underwriting Performance Reviews. In collaboration with the Select Training Unit, develop and deliver technical training.
* Complete special projects as assigned by Home Office Underwriting.
* Mentor Underwriting Center staff in the area of underwriting performance at the direction of the 2VP Underwriting, Select Underwriting Center and in support of the Underwriting Director.
* Monitor territorial performance in areas of regulatory, compliance, and strategic issues.
* Build partnerships with other business groups and identifies and delivers agency solutions and product solutions at the account level.
* Maintain an understanding of Travelers products, services and solutions and initiates discussions with other business units as appropriate.
* Responsible for adherence to compliance with regulatory requirements through training and mentoring of underwriters

QUALIFICATIONS:
* 10-15 years Commercial Lines underwriting experience; expertise across all lines of business.
* CPCU, ARM or related professional designation; or working towards designation desired.
* College Degree or equivalent experience.
* 2-5 years supervisory/management experience preferred.
* Extensive knowledge of product, operations, and agency distribution.
* Ability to work independently with minimal direction
* Willing/able to travel to Home Office (Hartford) as business needs require.

COMPETENCIES:
* Strong technical multi-line underwriting skills
* Leading others
* Business Acumen
* Analytical, Problem Solving & Decision Making
* Teamwork & Collaboration
* Communicates Effectively & Influences Others
* Financial Awareness
* Negotiation Skills
* Consistently set clear direction by defining goals and priorities
* Takes responsibility for decisions and actions
* Exceptional verbal and written communication skills
* Organization Skills - ability to manage multiple tasks; properly prioritizes work; ability to work in a fast paced, decision oriented environment

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Underwriting]]>Fri, 14 Jun 2013 07:59:00 GMThttp://careers.travelers.com/job/Alpharetta-Select-Regional-Underwriting-Director-Job-GA-30004/2488275/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Select-Regional-Underwriting-Director-Job-GA-30004/2488275/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Reports to the Managing Director of a business group. Responsible for the profitability, growth and retention of assigned book of business within an assigned territory that is consistent with overall business line objectives. In this middle level position, the incumbent is responsible for all of the functions of an Account Executive except for mentoring Account Administrators; however, he/she may require assistance from a senior level Account Executive in order to manage more difficult accounts. Generally, the incumbent is responsible for independently managing all account activities for the moderately complex to routine accounts.

PRIMARY DUTIES AND RESPONSIBILITIES:
Support long and short term business strategies to effectively achieve profit and growth objectives for assigned location(s) through responsible marketing and sound underwriting.

Underwrite and price accounts in support of strategic business planning activities designed to increase the presence of the business group in the market; retain the appropriate mix of business; and achieve overall growth and profit objectives.

Respond to underwriting and marketing strategies and standards by developing a marketing plan that reflects local market competitive conditions and, at the same time, meets growth and profit goals.

Ensure that production and underwriting objectives with respect to profitability are achieved.

Marketing and underwriting responsibilities include but are not limited to: Meeting with agency personnel to maintain and develop positive and productive relationships. In this capacity, assures that our contractual commitments are met and negotiates programs of insurance. Representing the company and our underwriting strategy in the location(s) to agent, employees and the community. Working with other business units as appropriate to support market penetration objectives and seeks out cross-sell opportunities as appropriate.

Maintain the highest level of customer service.

Assist in the delivery of excellent account administration services.

Develop and maintain effective relationships with internal resources (e.g., LP&E, Claim, Operations, etc.) to ensure delivery of all related services to clients.

Perform all functions to support profit, growth and expense management goals.

OTHER:
The incumbent has authority that is determined by his/her level of experience, the complexity of accounts and the agents assigned. The incumbent generally spends 20% to 50% in outside contact with agents and insureds.

Business Knowledge
Clearly demonstrates specific knowledge requirements as defined by business group.
Understand products, financials, objectives and service requirements of business group.
Knows how to get things done.

Marketing and Underwriting
Solid knowledge of technical underwriting.
Demonstrated marketing skills necessary to achieve established and stretch business goals.
Professionally current.
Works effectively with all levels and can easily build new relationships.
Able to recognize opportunities to penetrate a new market, take advantage of all important opportunities to increase market share and takes intelligent risks.

Customer Focus
Identifies customers' needs and takes appropriate action to meet those needs.
Acts with a sense of urgency.
Strong knowledge of competitive market conditions.

Financial
Understands business objectives and can act in a decisive manner to achieve financial results.

Teamwork
Establishes strong coalitions and networks both within and outside of the Division/Company.

Leadership
Makes sound decisions.
Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right things.

Self Management
Takes responsibility for decisions and actions.
Manages own work.
Understands the business and responds to all related issues, concerns and problems.

This position is also open to the following locations:
Alpharetta, GA
Cleveland (Independence), OH
St. Paul, MN
San Antonio, TX
Denver, CO

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Underwriting]]>Sun, 26 May 2013 03:00:00 GMThttp://careers.travelers.com/job/Hartford-Large-Account%2C-Loss-Sensitive-Commercial-Underwriter-Public-Risk-Job-CT-06101/2454626/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Hartford-Large-Account%2C-Loss-Sensitive-Commercial-Underwriter-Public-Risk-Job-CT-06101/2454626/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Reports to the Managing Director of a business group. Responsible for the profitability, growth and retention of assigned book of business within an assigned territory that is consistent with overall business line objectives. In this middle level position, the incumbent is responsible for all of the functions of an Account Executive except for mentoring Account Administrators; however, he/she may require assistance from a senior level Account Executive in order to manage more difficult accounts. Generally, the incumbent is responsible for independently managing all account activities for the moderately complex to routine accounts.

PRIMARY DUTIES AND RESPONSIBILITIES:
Support long and short term business strategies to effectively achieve profit and growth objectives for assigned location(s) through responsible marketing and sound underwriting.

Underwrite and price accounts in support of strategic business planning activities designed to increase the presence of the business group in the market; retain the appropriate mix of business; and achieve overall growth and profit objectives.

Respond to underwriting and marketing strategies and standards by developing a marketing plan that reflects local market competitive conditions and, at the same time, meets growth and profit goals.

Ensure that production and underwriting objecitves with respect to profitability are achieved.

Marketing and underwriting responsibilities include but are not limited to: Meeting with agency personnel to maintain and develop positive and productive relationships. In this capacity, assures that our contractual commitments are met and negotiates programs of insurance. Representing the company and our underwriting strategy in the location(s) to agent, employees and the community. Working with other business units as appropriate to support market penetration objectives and seeks out cross-sell opportunities as appropriate.

Maintain the highest level of customer service.

Assist in the delivery of excellent account administration services.

Develop and maintain effective relationships with internal resources (e.g., LP&E, Claim, Operations, etc.) to ensure delivery of all related services to clients.

Perform all functions to support profit, growth and expense management goals.

OTHER:
The incumbent has authority that is determined by his/her level of experience, the complexity of accounts and the agents assigned. The incumbent generally spends 20% to 50% in outside contact with agents and insureds.

Business Knowledge
Clearly demonstrates specific knowledge requirements as defined by business group.
Understand products, financials, objectives and service requirements of business group.
Knows how to get things done.

Marketing and Underwriting
Solid knowledge of technical underwriting.
Demonstrated marketing skills necessary to achieve established and stretch business goals.
Professionally current.
Works effectively with all levels and can easily build new relationships.
Able to recognize opportunities to penetrate a new market, take advantage of all important opportunities to increase market share and takes intelligent risks.

Customer Focus
Identifies customers' needs and takes appropriate action to meet those needs.
Acts with a sense of urgency.
Strong knowledge of competitive market conditions.

Financial
Understands business objectives and can act in a decisive manner to achieve financial results.

Teamwork
Establishes strong coalitions and networks both within and outside of the Division/Company.

Leadership
Makes sound decisions.
Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right things.

Self Management
Takes responsibility for decisions and actions.
Manages own work.
Understands the business and responds to all related issues, concerns and problems.

This position is also open to the following locations:
Alpharetta, GA
Cleveland (Independence), OH
Hartford, CT
San Antonio, TX
Denver (Greenwood Village), CO

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Underwriting]]>Tue, 18 Jun 2013 07:59:00 GMThttp://careers.travelers.com/job/St_-Paul-Commercial-Insurance-Underwriter-Public-Entity-Risk-Job-MN-55101/2443593/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/St_-Paul-Commercial-Insurance-Underwriter-Public-Entity-Risk-Job-MN-55101/2443593/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Travelers Underwriting Trainee Program prepares participants for a career in underwriting. Through a structured training program, the underwriting trainee learns about our underwriting philosophy, business unit products and strategies, principles of negotiation, and relationship building.

As knowledge base increases, participants are gradually given more responsibility within a line of business and eventually an apprenticeship territory. Underwriting Trainees begin by handling renewal business under the supervision of an underwriter and move to developing new business as their skills develop.

PRIMARY DUTIES AND RESPONSIBILITIES:
Observe and work with underwriters, risk control representatives, and claim representatives to become familiar with the functions of these positions and how they interact and work with one another

Develop critical underwriting skills, through classroom, independent, and on-the-job training, including analysis of exposures, determination of appropriate insurance coverage and conditions, and the assignment of premium amounts

Gather and review information on financial conditions, risk exposures, loss history, and economic trends that may affect the type of insurance coverage provided

Establish, support, and maintain effective relationships with customers, agents and brokers

EDUCATION/COURSE OF STUDY:
The ideal candidate for the development program will desire a position that is both analytical and marketing-oriented. A bachelor-s degree is required for this position. Preferred majors include Risk Management & Insurance, Finance, Business Administration, Economics or equivalent work experience. Students with prior related intern experience and 3.0 GPA are also preferred.

OTHER:
Leading the Business
Construction's Mission & Values
Budgeting
Business Planning
Collaboration
Promotes Enterprise Culture
Drives Results
Leads Change
Executes Business Strategy

Leading Others
Coaching & Development
Employee Relations
Attracts Top Talent
Maximizes Individual and Organizational Performance
Holds Others Accountable
Aligns Rewards
Creates & Sustains a Dynamic Workplace

Leading Self
Commitment to Task Leading to Results
Conflict Management
Flexibility
Demonstrates Self Awareness
Applies Critical Thinking
Communicates Effectively and Influences Others
Exhibits Courage, Conviction and Credibility

Business Knowledge
Construction Industry
Construction Insurance Marketplace
Insurance Industry
Travelers Construction Business Unit
Travelers Enterprise

Technical Expertise
Agency Management
Management Information Systems
Marketing & Sales
Negotiation
Underwriting & Pricing

Quality Management
Customer Focus
Process / Workflow
Product

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Underwriting]]>Tue, 04 Jun 2013 05:00:00 GMThttp://careers.travelers.com/job/Alpharetta-Underwriting-Trainee-Position-Public-Company-Liability-Management-Liability-Job-GA-30004/2638491/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.travelers.com/job/Alpharetta-Underwriting-Trainee-Position-Public-Company-Liability-Management-Liability-Job-GA-30004/2638491/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS