Client Automation Engineer

Job ID: R-18160
Job Category: Technology
Location: Hartford, CT
Additional Locations: Hunt Valley, MD, Saint Paul, MN, Nationwide
Posted Date: April 28, 2022
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Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$88,300.00 – $145,700.00

Target Openings

What Is the Opportunity?

Travelers is looking to bolster our capability to proactively detect and remediate problems this requires time and development of automation. The client automation engineer will bring deep knowledge of the client ecosystem which includes hardware, client software, and integrations with infrastructure like active directory and M365. Leveraging tools like Nexthink and Intune they will create automation that can take action based on real data before users have to report issues. The goal is faster remediation of issues and prevention of problems customers see therefor providing productivity gains for our users.

This position may be based 100% remotely or in one of our offices.

Primary Job Duties & Responsibilities

Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions.
Prioritizes work and manages projects within established budget objectives and customer priorities.
Responsible for establishing and managing to established quality control and security protocols.
Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s).
Leverages technology to develop, redesign and/or implement optimal technology solutions.
Builds, leverages, and maintains effective alliances across technical and business community.
Interacts with customers to achieve efficient, effective results.
Multi-tasks, prioritizes according to business priorities and production availability requirements.
Other duties as assigned.

Minimum Qualifications

A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience, required.
Three years of experience in Technology required.

Education, Work Experience, & Knowledge

Five years of experience in Technology preferred.
Experience providing technical direction to project teams preferred.
Working knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.

Job Specific Technical Skills & Competencies

Advanced knowledge of one or more of the following technical skills:
Proficient Powershell scripting
Deep understanding of end user hardware and peripherals and how they work together
Deep understanding of the Windows 10 OS
Understanding of software distribution platforms such as SCCM
Understanding of Active directory and AzureAD
Proficient with the Microsoft Apps Suite
Stay up to date with Microsoft’s roadmap and align with our client’s technical roadmap
Strict attention to detail
Ability to communicate with management and customers effectively

Environmental / Work Schedules / Other

Operates standard office equipment (Frequency)
Sitting (can stand at will) (Frequency)

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Careers at Travelers

When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger. It also means being part of a team comprised of 30,000 + talented and passionate people that are evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.