AVP, Travelers Residual Markets

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$129,200.00 – $213,200.00

Target Openings

1

What Is the Opportunity?

Provides oversight to the Workers’ Compensation residual market team as well as to service centers efforts to cost-effectively maximize performance of the business it services while meeting the statutory and contractual requirements of the WC residual market Plans. Responsible for keeping Travelers Residual Markets (TRM) up-to-date regarding statutory and regulatory changes affecting contracts serviced by TRM. Responsible for providing strong leadership by developing and executing effective business planning in support of the TRM business objectives. Participates as an active member of the TRM leadership team through direct span of control assignments as well as all other activities across TRM.

What Will You Do?

Provide leadership and direction, establish objectives, monitor results and oversee the training, development, motivation, and staff for the following TRM functions:

Underwriting & Performance Standards:

• Guide development and coordination of all commitments to service levels contained within TRM business proposals.
• Collaborate with TRM business partners to obtain necessary internal service commitments and proposal detail.
• Build and leverage effective alliances with TRM business partners in Underwriting, Premium Audit, Risk Control and Claim to promote understanding of compliance and to ensure these areas meet their service level commitments on TRM business.
• Identify new laws and regulations that have a service compliance impact on TRM and disseminate to appropriate functional areas.
• Develop new procedures as necessary.
• Manage audits of service performance conducted by external parties on TRM serviced business.
• Oversee activities designed to keep the audit on track, meeting objectives within specified time frames, and evaluating results.
• Provide accurate and timely reporting to TRM management at all levels regarding department levels of performance with business requirements.
• Make recommendations for remedial or strategic changes that are necessary where discrepancies are revealed.

Business Solutions:

• Oversee the demand management process and systems changes for policy decisions (RQI), TravStation (transaction manager), Doc Station (form letter repository) and Reporting Database to ensure system changes are delivered timely and accurately.
• Partner with IT to simplify TRM legacy system footprint.
• Streamline the use of AT2 assets so that they seamlessly support workflows.
• Participate as an active member of the TRM leadership team in developing and promoting the reputation of TRM in the marketplace by strategically serving on industry committees, contributing to marketing presentations, and cultivating available networking opportunities.
• Provide input and guidance to TRM service operations in the development of training materials that are related to underwriting, performance, fraud and claim coverage investigation activities.
• Perform other duties as assigned.

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What Will Our Ideal Candidate Have?

• College degree and/or extensive prior work experience in a related field such as underwriting, claim or law enforcement is preferred.
• Expert knowledge of Workers’ Compensation products.
• Familiarity with WC underwriting practices.
• Working knowledge of financial analysis.
• Computer literate, especially with regard to claim, underwriting, premium audit systems, and Microsoft Office products; internet proficient.
• Makes effective and persuasive oral (e.g. one-on-one, group, etc.) and written presentations.
• Able to present subjects clearly to both technical and non-technical audiences with ideas that are concise and logical.
• Interacts tactfully and effectively at different levels and with different audiences (sometimes in difficult situations.).
• Utilizes a win-win” style of negotiating to resolve disputes.
• Represents the unit, department, P/C organization, company, etc. in a positive and professional manner.

Leadership:

• Strong strategic thinker and decision maker.
• Establishes and maintains an environment that encourages everyone to act in the best interest of the company.
• Consistently sets clear direction by defining goals and priorities.
• Demonstrates initiative and innovation in achieving results.

Management:

• Recognizes and selects highly talented professionals.
• Effectively coaches and develops staff through mentoring, meetings, example and delegation of responsibility.
• Understands the business and responds to all related issues, concerns and problems.
• Manages major projects having broad impact on the bottom line.
• Maintains a positive achievement-oriented attitude and influences others to do the same.

Interpersonal Skills:

• Takes responsibility for own performance and development.
• Works independently and in a team environment.
• Establishes and maintains effective work relationships.

Decision Making/Problem Solving:

• Evaluates information needs and makes the right choice of approach to meeting those needs.
• Routinely takes initiative to identify issues and solve problems, thoroughly analyzes information and makes timely, practical decisions and recommendations.

Financial Acumen:

• Understands the business objectives and acts in a decisive manner to achieve financial results.

Customer Focus:

• Demonstrates a strong knowledge of internal and external conditions that have the potential to affect customer service levels.
• Acts with a sense of urgency.

Technology:

• Identifies opportunities for and implements the use of technology to improve efficiency and quality.

Alliance Building/Teamwork:

• Establishes/promotes strong coalitions and networks within and outside of the division and company.
• Builds and maintains successful relationships within the company and with external contacts (or within and across organizational lines).
• Builds relationships to secure necessary resources not under his/her personal control.

What is a Must Have?

• 6 years of worker’s compensation experience is required.
• 3 years of management experience is required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.