Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Works with business to identify the best learning solutions to meet business needs. Develops, designs, and delivers various types of learning programs for supported line of business. Under general supervision, and on projects of broad scope and complexity: Works collaboratively with peers, management and internal clients at all levels of the organization to conduct needs analysis. Identifies the best ways to support and influence short and long-term business objectives through blended adult learning strategies. Evaluates current processes, and recommends and drives improvements. Identifies, develops, designs and delivers live, virtual, multimedia or blended learning programs. Provides an optimal learning experience that meets the technical and skill requirements of employees, vendors and business partners.
Owns the life cycle of learning programs/curricula for multiple learning programs for one or more lines of business or organizations, or multiple locations. This role will support the Legal Resource Management (LRM) Legal Invoice Review Analyst teams and partners with business unit and line of business learning teams across the Enterprise to develop and deliver training regarding legal resource management.
The Legal Resource Management (LRM) Senior Learning Consultant will lead the training function for the cross-functional team developing a coordinated approach to legal resource management across the Enterprise. Under general direction, the role is responsible for developing and delivering training for teams of LRM Legal Invoice Review Analysts as well as partnering with business unit and line of business learning teams across the Enterprise to support optimal management of outside legal resources.
Primary Job Duties & Responsibilities
Leads efforts to assess and develop long-term learning strategies and initiatives for identified needs. Identifies opportunities, and develops and implements strategies for broad, systemic learning solutions. Designs, develops and delivers programs/curriculum to meet learning initiatives and deliver business results. Proactively develops appropriate measures to ensure learning initiatives are effective and in alignment with business strategy. Evaluates the results of learning, determines effectiveness and implements appropriate alternatives. May manage budget and expenses for one or more lines of business or programs. Ensures all learning solutions are cost effective. Identifies and aligns appropriate resources to meet client needs. Evaluates and recommends vendors as required; may establish or manage vendor relationship. Works with peers to identify areas where common learning solutions can be leveraged across businesses. In addition to the above, may: -Develop train-the-trainer tools and modules to prepare subject matter experts to deliver programs. -Design, develop and maintain effective learning materials incorporating adult learning best practices. -Deliver live, virtual, multimedia and/or blended learning curriculum to meet the technical and skill requirements of employees and business partners in at least one line of business and/or specialty. -Maintain records and reports of learning activities. -Develop and coordinate training calendar for designated locations. -Perform other duties as assigned.
Minimum of 6 years of equivalent experience in respective business operation or other learning and development related experience.
Education, Work Experience & Knowledge
College degree or equivalent experience in adult or workplace learning techniques and practices. Typically more than 8 years of professional experience. Professional learning and development credentials preferred. Experience with all aspects of learning solution development preferred. Experience with eLearning tools and/or other learning technology preferred. Experience with eLearning tools and/or other learning technology preferred. Experience managing a portfolio of projects preferred. Coaching/mentoring experience preferred. Excellent PC skills including Word, Outlook, Excel and PowerPoint.
Job Specific & Technical Skills & Competencies
Strong communication and presentation skills. Ability to establish and achieve goals in a matrix environment. Organizational and project management skills. Attention to detail. Ability to work independently. Forward thinker. Self-directed. Strong ability to influence and build support for ideas. Research skills. Ability to handle multiple priorities. Strong Needs Analysis and Performance Analysis Skills. Mastery of Design, Development, and Delivery principles.
Operates standard office equipment – Continuously Sitting (Can stand at will) – Continuously Use of Keyboards, Sporadic 10-Key – Continuously
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.