Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
This position is responsible for providing on-going claim handling and legal resource management improvement through file and legal invoice reviews, reports, technical analysis and partnerships with the Legal Resource Management (LRM) Legal Invoice Review Analyst teams, Claim Centers and other Claim and Enterprise organizations that manage outside legal resources.
The Legal Resource Management (LRM) Quality Management Examiner leads the quality program for the cross-functional team developing a coordinated approach to legal resource management across the Enterprise. Under general direction, the role is responsible for developing and delivering a quality program for teams of LRM Legal Invoice Review Analysts as well as partnering with business unit and line of business quality teams to ensure that optimal legal resource management is part of a holistic quality review process across the Enterprise.
Primary Job Duties & Responsibilities
Participates in and coordinates Claim Center and other Claim organizations Quality Management Reviews. Evaluates claim handling quality by means of file reviews and technical analysis for a specific line or product. Serves as liaison between Home Office Quality Management and local Claim Center(s) and other Claim organizations. Develops and maintains effective relationship with field partners to achieve organizational goals and create optimal outcomes. Demonstrates a commitment to improving the product through proactive identification of opportunities and follows through development efforts through trending and analytics. Coordinates and/or conducts calibration training sessions and focused reviews as well as assist in Quality improvement at both local and National levels. Identifies training opportunities through file reviews and claim consultations as well as collaborates with Claim University in the development of training materials and seminars. Partners with Claim Legal and Claim Center General Counsel, as appropriate. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. Perform other duties as assigned.
High School diploma or GED required. A minimum of two years Claim work experience in specific (Auto, GL, WC) line of business (i.e. Personal Lines, Business Insurance, etc.).
Education, Work Experience & Knowledge
Bachelors degree preferred. 5 years claim work experience in at least one line of business. Supervisory/Management experience preferred.
Job Specific & Technical Skills & Competencies
Understanding of jurisdictional laws and regulations – Intermediate Relationship Management – Intermediate Communication Skills – Advanced Demonstrated strong team player with leadership ability – Intermediate Flexibility and openness to others point of view – Advanced
Exposure to Excess Noise – N/A or Never Exposure to Dirt, Dust, Fumes, Smoke, Gases, or Other Irritating Substance – N/A or Never Exposure to Variable Weather Conditions – N/A or Never Operate or work around moving machinery – N/A or Never Weekend work hours – N/A or Never Overnight work hours – Occasionally Holiday work hours (Federal and religious) – N/A or Never Travel – Occasionally
Operates standard office equipment – Continuously Sitting (Can stand at will) – Continuously Standing – Continuously Climbing unprotected heights (ladder, rooftop, stairs, loading dock – N/A or Never Use of Keyboards, Sporadic 10-Key – N/A or Never Working in a confined or restricted area – N/A or Never Driving – Occasionally Lifting items up to (enter weight) – N/A or Never
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.