Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
This position is responsible and accountable for creating and directing the strategy for programs and/or projects for Legal Resource Management (LRM) teams’ Law Firm Support function. Leads a line of business or cross-line program(s), determines strategic direction and may also direct strategy and operations for of a line of business project or function. Develops, designs, documents and recommends multiple solutions and leads initiative implementation to improve countrywide results. Evaluates operating environment, vendors, workflow processes, and support services, and influences direction for the Legal Resource Management business programs or products. Responsible for leading the strategy and execution of programs and projects through matrix leadership. This job is a Manager: Responsible for setting work objectives and goals for employees and managing their performance. Typically involved in compensation decisions. Employees have a formal reporting relationship to this job. This job works under General Direction: Establishes procedures for attaining specific goals and objectives in a broad area of work. Generally final results are reviewed. (Typically applies to a manager or expert/top level professional.)
The Managing Director, Law Firm Support is part of the cross-functional Legal Resource Management team that is leading the development of a coordinated approach to legal resource management across the Enterprise. This role leads the development and implementation of strategies to enhance relationships with outside legal resources, establish and communicate law firm performance KPIs and optimize the availability and cost structure of outside legal service providers.
Primary Job Duties & Responsibilities
Claim Strategy: For specific national line of business initiatives develops and directs strategies and business plans for product, program or functional development / enhancements, designs, marketing, best practices, system development, management of vendors, policies and procedures, management of legislative and regulatory issues customer service and claim technical support. Collaborates across Claim and the Enterprise to develop and direct national short and long term strategies and business plans for line of business initiatives to increase profitable growth and productivity, reduce expenses and improve results and customer service. Identifies new improvement or innovative opportunities, and understands, assesses and removes barriers to success. Accountable for vendor strategies including vendor selection, negotiation and contracting. Claim Practices & Field Support: Partners with the Field, Claim Resources and Senior Leadership to identify and improve Claim processes and practices. Proactively stays abreast of industry, developments, changing trends and jurisdictional issues to understand how it impacts our business and influences future strategies. Directs industry analysis and bench-marking studies. Adjusts claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends. Attends various seminars and conferences as appropriate. Partners with Claim University on the development and design of technical claim and leadership training strategies, programs and curriculum. Partners with field management, Claim Finance and Claim Business Intelligence Analytics to develop and deliver a financial management and control strategy to limit financial risk associated with claim costs. Serves as a contact and technical resource to field and business partners on compliance and regulatory issues, program and/or procedural issues. Provides field claim management guidance on legislative, regulatory, and market conduct issues. Shares accountability with business partners to achieve and sustain quality results. Business Process, Workflow and Technology: Analyzes and assesses results to identify areas with improvement opportunities as well as review the feasibility of new workflows, vendor products and services. Makes recommendations and leads initiatives to improve overall product effectiveness and future utilization. Directs the creation, implementation, and maintenance of claim handling guidelines, policies, procedures and processes. Partners with Business to assist in developing and implementing claim policy language and endorsement changes. Manages the investigation of new technology and the application of same for improving business process, increasing productivity and cost effectiveness. Provides technical knowledge and project coordination on large-scale claim programs, workflows and systems projects. Business Partner Support: Builds and maintains strong partnerships with Underwriting, Product Management, Marketing, and Actuarial and across the Enterprise to drive business results. Leadership: Manages staff and develops team vision, goals and objectives to achieve optimal business outcomes. Accountable for the development of staff. May be required to participate in our Catastrophe Response Program which could include deployment away to assist customers in other states. Perform other duties as assigned.
High school diploma or GED required. A minimum of five years claim, insurance or financial services related experience required.
Education, Work Experience & Knowledge
Bachelor’s degree preferred. Comprehensive financial acumen and analysis skills preferred. Comprehensive knowledge and skills in identifying and analyze alternative business strategies preferred. Comprehensive project management skills preferred. Comprehensive knowledge of claim processes and systems preferred. Previous leadership experience preferred.
Job Specific & Technical Skills & Competencies
Lead the Business Translate vision into realistic business strategies for self/unit and communicates vision to staff Lead change Promote enterprise culture; understand and initiate opportunities to work with other functions Lead Self Communicate effectively Influence others and build `behind the scenes support for initiatives and proposals Strong strategic thinking, planning, delegation and implementation skills Lead Others Attract, develop, retain and reward talent Hold others accountable for their commitments, drives results to improve performance; coach and track results Inspire and guide individuals and groups; lead by example; stimulate enthusiasm.
Weekend work hours – Occasionally Holiday work hours (Federal and religious) – Occasionally Travel – Occasionally
Operates standard office equipment – Continuously Sitting (Can stand at will) – Continuously Standing – Frequently Climbing unprotected heights (ladder, rooftop, stairs, loading dock) – Occasionally Use of Keyboards, Sporadic 10-Key – Continuously Driving – Occasionally Lifting items up to (36 – 50 lbs) – Occasionally
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.