Manager, Business Systems Analysis

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$100,400.00 – $165,700.00

Target Openings

2

What Is the Opportunity?

The Manager, Business Systems Analysis manages small to moderate-sized teams. Plans at a tactical level, manages the effective use of resources, and directs business systems analysis staff to develop, implement and maintain large complex system(s) and/or project(s). Facilitates and/or participates in and has input to the continuous maturation of business analysis, requirements management, and software development processes

What Will You Do?

– Manages the Business Systems Analysis tactical and operational plan for assigned business systems and/or projects of business unit significance.

– Advocates for the appropriate use of technology to develop and/or improve the organization’s processes.

– Accountable for directing staff to achieve deliverables.

– Responsible for all aspects of the human resource management of staff.

– Leadership:

• Set appropriate goals for the team and monitors progress against them.
• Balance competing objectives and priorities for a set of business systems within a business unit and/or strategic support unit.
• Maintain engagement with all assigned staff on a regular basis and removes obstacles to their success.
• Embrace team values and models the way.
• Serve as a change agent for new techniques and approaches.

– Human Resources Management:

• Understand staff responsibilities, abilities and development needs.
• Balance the workload of team members and supervise, coach, and mentor individuals of varying abilities.
• Identify the talents of others and match them to the tasks that will best suit the area goals and/or provide growth for the individual.
• Assess and identify employee skill development needs and put together a professional development program for the individual.
• Manage performance and talent management with an emphasis on acquiring, retaining and developing employees.
• Set clear expectations, coach, and continuously develop employee capabilities thru goal setting, development planning, ongoing feedback and company’s performance management process.
• Recruit and retain effective staff members.
• Recognize, value, and respect differences across a diverse work force.

– Business Knowledge & Partnership: Ensure tactical plans and execution aligns with and support Division and Enterprise level business and IT strategies and objectives.

– Process and Best Practice: Drive the application of Travelers and industry standard business analysis concepts and techniques within team, projects and unit. Ensure teams adherence to Travelers Software Delivery Processes and Best Practices.

– Planning and Project Management:

• Partner with Program Management on strategic and technical program roadmaps.
• Coordinate resource demand management for their team, ensuring the right/enough staff are assigned to each project at the right time and that they have capacity to be successful.
• Ensure appropriate Requirements Work Plans are created for all projects.
• Ensures appropriate, right-sized BSA processes/tools/methodologies are planned for and applied to each project, including incorporation of best practices.
• Develop operational plans and guides staff to provide task resource estimation planning.
• Optimize the use of all available resources.

– Financial Management: Has financial management responsibility for a small BSA team.

– Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelors degree in Business, MIS or other related field preferred.
• Five years of experience in Business Systems or equivalent preferred.
• One year of experience either managing others or leading technical teams preferred.
• Product knowledge, a plus.

• Analytical Thinking (Advanced): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
• Facilitation (Advanced): Uses and adjusts style and technique to assist group process and understanding.
• Communication (Advanced): Demonstrates effective verbal, written, and listening communication skills.
• Teamwork (Advanced): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
• Business Perspective (Advanced): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
• Technology (Intermediate): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
• Conflict Management (Intermediate): Brings conflicts into the open and resolves them collaboratively.
• Relationship Management (Intermediate): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
• Change Management / Resilience (Advanced): Remains energized and focused in the face of ambiguity, change or strenuous demands.
• Risk Taking (Advanced): Identifies, assesses, manages and takes intelligent risks to attain objectives.

What is a Must Have?

• Three years of experience in Business Systems or equivalent required.
• High school diploma or equivalent required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.