Director, Engineering (Enterprise Continuous Integration)

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$123,600.00 – $203,900.00

Target Openings

1

What Is the Opportunity?

Job Description Summary
Digital Enablement advancing common and extensible platforms, services and experiences that enable differentiating business outcomes, while elevating engineering and agile practices to empower teams to do their best work.

The Engineer Enablement circle is seeking a Director of Engineering with an everything-as-code mindset who is passionate about CI/CD and automation. In this position, you will lead the enterprise Continuous Integration (CI) service. Acting as the voice of users, you will define and guide the day-to-day work of an engineering team and support the definition and enablement of the service vision. By focusing on achievement of defined outcomes, you’ll provide engineers across the enterprise with greater flexibility and freedom through fast, self-serve, and secure workflows and ensure service alignment with enterprise cloud strategies.

What Will You Do?

• Responsible for limited direct technical contributions and supervising and supporting managers of engineering teams.
• Responsible for leading the delivery and execution of solutions to challenging engineering problems.
• Direct complex design, development, analysis, configuration, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementation based on user or system specifications for impactful and high-visibility tasks.
• Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
• Seek opportunities where technology can be utilized to improve the business and provide more efficient processes.
• Plans and directs all aspects of the organization, including financial/budgetary oversight for team and set of responsibilities.
• May participate in the execution and delivery of team products and services.
• Responsible for fulfilling IT audits for respective technologies. Ensures team compliance with IT standards, policies, and governance.
• Facilitates the coordination of resolution of complex topics. May interact with vendors and handle escalations.
• Responsible for communicating status, strategic direction, and results of assigned work.
• Provides human resources management, including coaching, performance management, team development and growth, and workforce planning.
• Define, prioritize and ensure a ready backlog of work for an engineering team, accept final output, focusing on achievement of defined outcomes versus defining how the work is completed.
• Effectively manage a backlog of deliverables and capabilities as well as ‘test and learn’/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Translate business strategies and needs into execution ready work for an engineering team; define team goals and strategy, ensuring alignment with circle and value stream vision
• Act as voice of the user; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
• Own team backlog, including prioritization and refinement; make trade-off decisions to maximize value.
• Inform and participate in business readiness; understand the impact of change, translate the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; look for opportunities for continuous team and process improvement.
• Other duties as assigned.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 7 years of progressive work experience in the technology space preferred.
• Bachelor’s degree or equivalent work experience preferred.
• Strongly prefer candidates with experiences with Jenkins or CloudBees CI, Kubernetes, Linux, AWS and EKS, Java and Groovy scripting, GitHub, GitHub Actions, Argo CD, UCD, security scanning tools
• Leadership experience preferred.
• Technical knowledge:
• Able to demonstrate technical expertise for multiple engineering disciplines.
• Has solid working knowledge of capabilities and direction of various technologies.
• Able to understand market and industry trends within related technical domains.
• Possesses strong analytical skills in order to effectively influence recommendations and decision-making, assess impacts, compare solutions, problem solve, and achieve business and/or technical objectives.
• Understands how overall responsibilities fit within broader technical environment.
• Domain Expertise – Demonstrated track record of domain expertise including the ability to develop business partnerships and influence priorities by identifying solutions that are aligned with current business objective and closely follow industry trends relevant to domain, understanding how to apply them, and sharing knowledge with coworkers.
• Communication skills:
• Strong communicator who possesses the ability to describe technology concepts in ways the business can understand, document initiatives in a concise and clear manner, collaborate effectively with teammates and others regardless of role, quickly extract core issues from discussions and meetings, give and receive constructive feedback, offer help when asked, and ensure everyone has a chance to share their thoughts and are heard; an attentive and empathetic listener.
• Strong written and oral communication.
• Strong presentation skills used to influence decision-making.
• Business knowledge and partnership:
• Able to demonstrate solid understanding of business and financial acumen.
• Able to actively engage with customers and business partners to solve problems and ensures products and services are utilized effectively and efficiently.
• Team orientation:
• As a change agent, builds and welcomes innovative ideas and drives continual improvement, process improvement, and service optimization.
• Able to build effective partnerships across the organization and is able to influence Senior Management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.
• Able to balance team and individual responsibilities.
• Able to exhibit objectivity and openness to other views.
• Gives and welcomes feedback.
• Able to put success of organization and team above own interest.
• Problem Solving – Strong problem solver who utilizes data and proofs of concepts to find creative solutions to difficult problems, reflects on solutions, measuring their impact, and uses that information to ideate and optimize.
• Decision Making – Adept at making decisions that involve a significant number of factors with broad implications.
• Leadership:
• Advanced leadership skills with the ability to take action even when there is no clear owner, inspire and motivate others, and be effective at influencing team members.
• Accountable to drive technical goals through leading initiatives, setting clear objectives and navigating team to resolve issues.
• Able to exhibit team leadership, provides guidance, feedback and coaching to managers.
• Able to demonstrate initiative in working with suppliers and customers as well as with other organizational units.
• Strong ability to influence upward as well as inspire and motivate team.
• Responsible for building and inspiring a fully functioning team.
• Able to provide leadership for functional objectives and priorities across multiple technologies or platforms.
• Supports management decisions and acts as a change champion.
• Financial awareness:
• Should be well-versed in how budgets and chargebacks operate as related to designated technical responsibilities.
• Works with Sr. Director and Dedicated Financial Resource (DFR) to develop a portion of an overall budget subject to review and is responsible for expense control for the units assigned.
• Able to identify cost-reduction measures through innovation and creative solutions.
• Able to understand financial impacts of decisions across the enterprise.
• Planning and project management:
• Demonstrates ability to identify critical project tasks, find points of integration with peer organizations, and establishes clear priorities while keeping the overall organization strategy in mind.
• Proposes action plans that are timely, realistic and positive.

What is a Must Have?

• Minimum of 5 years of progressive work experience in the technology space and 4 years people management experience required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.