Senior Technology Engineer – ServiceNow

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$91,300.00 – $150,600.00

Target Openings

1

What Is the Opportunity?

This role requires a deep understanding of ServiceNow Configuration Management (CMDB) principles and practices. You will play a key role in designing, implementing, and maintaining a robust CMDB and supporting processes to accurately reflect the organization’s IT infrastructure.

What Will You Do?

• Leverage your expertise in ServiceNow CMDB to design and implement solutions for capturing, storing, and managing configuration data.
• Partner with stakeholders to define and implement CMDB policies and procedures, ensuring data accuracy and consistency.
• Collaborate with technical teams to integrate CMDB with other IT systems and tools, ensuring data synchronization and automation.
• Develop and maintain CMDB reports and dashboards to provide critical insights into the IT environment, support informed decision-making, and measure CMDB health through Compliance, Correctness and Completeness metrics.
• Lead and mentor team members in best practices for CMDB management and utilization.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Five years of experience with ServiceNow preferred.
• Hands on experience configuring and overseeing ServiceNow discovery.
• Experience providing technical direction to project teams preferred.
• Working knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.
• Advanced knowledge of one or more of the following technical skills:
• Foundational IT Infrastructure
• Operating Systems
• Software
• Knowledge of agile methodologies

What is a Must Have?

• A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience, required.
• Three years of experience in Technology required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.