Cyber Technical Claim Director

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

1

What Is the Opportunity?

We are seeking an experienced Cyber Technical Claims Director to join our London office.

This role offers a dynamic mix of technical expertise and market engagement in the rapidly evolving cyber insurance space.As the technical referral point for complex cyber claims and queries, you will play a key role in leading the promotion of our cyber claims proposition, engaging with brokers and clients to showcase our expertise and service offerings. You will oversee claims handling and management, conducting coverage investigations and providing guidance on high-value or complex claims. Additionally, you will be responsible for building and maintaining strong relationships with cyber vendor panels, ensuring we have the right partners to support our business needs.

This role requires identifying and reporting on market trends, working closely with internal stakeholders to refine our cyber claims strategy. You will also represent Travelers at industry events, conferences, and networking opportunities to enhance our market presence.

We are looking for a cyber claims expert with strong technical skills in coverage analysis, claim evaluation, and negotiation. Exceptional organisational and presentation skills are essential, along with the confidence to engage with senior stakeholders and industry professionals. Previous experience in identifying and reporting on claims trends and providing insights to internal teams is highly valued.

While this role does not involve direct people management, you will be instrumental in offering technical leadership, performance feedback, and strategic input to our claims team.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

• Work with Head of Central or Complex Claim and Claim managers to ensure we implement and deliver on our individual, case specific, file strategy to drive optimal outcomes on every claim file.
• Attendance at Joint Settlement Meetings and other file resolution meetings. This may involve accompanying the claim professional or attendance as the sole TRV representative with our Legal team.
• Assist Head of Central or Complex Claims in developing new monthly reporting on significant claim activity split by Business Function.
• Responsibility for communicating Central Claim Review (CCR) or Technical Claim Committee (TCC) minutes and where applicable, reserve range probability to actuarial and finance.
• Establish new protocols for pre-trial CCR/TCC meetings and daily updates to claim management as a trial is in session.
• Conduct an independent monthly QM review of the claim portfolio, providing feedback on results to the Head of Central or Complex Claims. Completion of focused QM file reviews when required.
• Using observations from CCR/TCC attendance, referrals and the results of the QM process identify any training and or coaching requirements for claim and senior claim professionals.
• Develop an enhanced communication process to Business Partners of new claim notices with significant reserve or claim trend potential.
• Assess the performance and suitability of TRV’s legal panel through the service and advice offered on the Central portfolio. Provide feedback to Claim Legal on findings and ensure TRV are consistently receiving the best service available.
• Work with the Head of Central or Complex Claims to enhance Management Information to assist claim analysis of our claims and provide Business Partners with operational data to assist pricing and selection of risks.
• Act as the main point of contact for our business partners on updates for case specific developments on our Central portfolio.
• Active management of our most significant claims.
• Provide additional support to claim professionals to assist in investigating / evaluating and resolving all claims in our portfolio
• Responsibility and oversight of the claim watchlist process. Word closely with Actuaries to ensure close communications around quarterly watchlist developments, ensuring we are participating in discussions around IBNR requirements.
• Work closely with our snr. claim professionals on assessment of watchlist cases to provide a case specific numeric assessment which feeds into our quarterly IBNR process.
• Perform other duties as assigned.

Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. 

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.  

What Will Our Ideal Candidate Have?

• Experience/knowledge of Financial Institution and Management Liability (Complex) or Property and casualty (Central) claims desirable.
• Experience/Knowledge of Lloyd’s of London Market desirable
• Associate of the Chartered Insurance Institute (ACII).
• Advanced communication Skills – Excellent verbal/written communication, presentation and interpersonal skills with the ability to communicate tactfully and provide effective coaching.
• Advanced conflict resolution skills.
• Flexibility and openness to others points of view.
• Quickly builds credibility and engenders trust.
• Comfortable with ambiguity.
• Demonstrated ability to work well under pressure.
• Comfortable in providing performance feedback.
• Excellent analytical and problem solving skills.
• Demonstrated Project Management and organizational skills.
• Solid computer skills including Impact, Word, Excel, Outlook, Lotus Notes and the ability to learn new software programs as needed.
• Flexibility and team orientation to achieve unit goals.
• Detail oriented.
• Advanced level ability to analyse risk and to take corrective action.
• Legal Practice Course (LCP), Bachelor of Laws (LL.B) or other Legal qualification.

What is a Must Have?

• Relevant Insurance market experience.
• Thorough experience and sound judgment within specific job function.
• Thorough technical expertise with proven track record within specific job function.
• Extensive knowledge of complex Professional Indemnity claims.
• Multiline advanced technical claim knowledge with experience managing catastrophic injury and complex liability and cases.

What Is in It for You?

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.