Managing Director, Primary Market Research

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$110,700.00 – $182,700.00

Target Openings

1

What Is the Opportunity?

Join the team that collaborates across Travelers to inform business decisions, drive winning strategies and enable the business to capitalize on change. Enterprise Market Research (EMR) provides business and functional area partners with objective, credible and actionable insights; helping to profitably grow the business, build the brand and positively position Travelers within the marketplace.

You will be working in a dynamic environment to help understand the needs, behaviors, attitudes, expectations and perceptions of key target audiences (customers, prospects and distribution partners).

The Managing Director, Market Research will be responsible for conducting and overseeing primary research (qualitative and quantitative) on assigned topics and become an expert on connecting those insights to answer strategic business questions. The director will handle multiple projects from end-to-end including project scoping, proposal development, research execution, and reporting. They will also be responsible for managing the business partner experience to ensure strategic questions are addressed.

Through your work, you will enable key business partners to act upon the knowledge and insight generated by research efforts to make informed business decisions and deliver against critical business objectives.

This position will require managing multiple members of the team.

What Will You Do?

• Works on major department initiatives that leverage primary research methodologies to support various business unit and enterprise-wide decision making.
• With minimal oversight, executes and manages multiple projects from end to end, including project scoping, project management, research design (qual and quant), analysis and delivery for both qualitative and quantitative projects.
• Proactively drives projects forward by identifying challenges and recommending solutions for consideration.
• Works collaboratively within and across portfolios to ensure excellence in research outcomes.
• Tells a complex story crisply and cleanly.
• Manages several research managers, including accountability for project outcomes, quality control of team’s work, as well as performance management, coaching and development of staff.
• Prioritizes work / tasks for themselves and members of the team.
• Demonstrating the ability to think critically to address business needs and overcome challenges.
• Prioritizes accuracy / completeness and embracing a culture of quality.
• Embraces their own growth orientation (e.g., curiosity mindset, willingness to ask questions, take risks/try new things).
• Engages in proactive and strategic client engagement to understand their goals/constraints in order to efficiently manage expectations, shape the approach, and deliver positive outcomes that strengthen stakeholder relationships.
• Advocate for and represent EMR outside of the group.
• Partners with team leadership to further elevate the portfolio function.
• May serve as engagement lead for one or more businesses or corporate functions.

What Will Our Ideal Candidate Have?

• Bachelor’s degree in business, marketing, mathematics, statistics, psychology, anthropology or comparable analytical degree preferred.
• Minimum of 5 years of market research or related experience, 6+ preferred.
• Minimum of 2 years of leadership experience, 4+ preferred.
• Advanced ability to analyze and summarize data and information from survey or qualitative data.
• Advanced ability to turn observations derived from data and analysis into actionable insights, including crafting a compelling, business-relevant story.
• Advanced ability to manage complex / multi-phase research projects from the scoping phase through client delivery and managing to a budget on projects utilizing a vendor with minimal supervision.
• Provide subject matter expertise in research methods (quantitative and qualitative), survey design, and a working knowledge of statistical and sampling methods and their appropriate applications.
• Strong ability to build a network of client relationships including the ability to engage with business partners to understand, uncover insight needs and to help inform appropriate business outcomes
• Effectively manages all facets of staff performance in order to achieve business objectives.
• Advanced PowerPoint, Word, and Excel skills.
• Understanding of data collection and processing (e.g., Qualtrics, SPSS, Wincross) to ensure efficient project execution.
• Knowledge, experience and comfort with secondary research best practices a plus.

What is a Must Have?

• Minimum of 5 years of market research or related experience.
• Minimum of 2 years of leadership experience.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.