Women’s History Month at Travelers – Debbie Brown’s 35 Year Legacy
How long have you been with Travelers?
I’ve been fortunate to celebrate 35 years with the company. I started at Travelers as a Medical Case Manager, acting as liaison between our claim representatives, doctors, employers, and injured employees to ensure the proper medical care was in place to get them back to work.
What is your career background? How did you discover Travelers?
I have degrees in nursing and started my career in insurance. To be honest, I never knew that insurance companies hired nurses. It was 10 years after graduating that I was looking in the newspaper to see what was available for nurses if I moved back to the city I grew up in. I saw a Travelers job ad in the Sunday paper. It sounded interesting and I was one of four nurses hired for the claim department to pilot a new team to handle medical malpractice and Workers’ Compensation cases. The rest is history – 35 years later.
What has kept you with Travelers?
I found over the years there have been 2 key factors that have kept me here.
First, the opportunities. You truly own your own destiny. After my first role as a Medical Case Manager, I went on to serve as a Workers’ Compensation Claim Professional, an HR Manager, an Underwriting Development Program Director, a Talent Acquisition Manager, and more. In total, I’ve held 12 different positions across Underwriting, Claim, and Human Resources during my 35 years at the company.
Second, the people. Travelers encourages a diverse workforce of people who bring many ideas, skills and experiences to the table. This collaborative environment allows each of us to contribute to the success of Travelers while we grow and develop. It’s this and the leadership balance that helps drive the innovation which sets us apart.
Can you tell us about any stand-out moments you have had?
While I have had many unique and challenging opportunities over the years, one that I think about often is being given the once in a lifetime opportunity to create, develop and run the Underwriting Development Program for 7 years. It afforded me the career satisfaction of bringing the next generation of underwriters into the insurance industry. It was deeply gratifying to see how Travelers’ leadership took a vested interest in the programs and kept in contact with many who completed the programs.
What would you tell someone who was thinking about exploring a career at Travelers?
The opportunities are endless. Remember, it won’t be easy, but you must start somewhere. This is just the first step on the stairwell, so don’t give up, and know that the best is yet to come!