Customer Service

Our Representatives are the “voice” of Travelers to millions of customers all over the world. To succeed, you’ll need great communication skills, attentiveness, strong product knowledge and an ability to anticipate and resolve customer needs. Can you imagine yourself representing a trusted industry name like Travelers?

Join our Customer Support Talent Network

Join Us

“We’re going to speed up transformation by listening to customers, agents and brokers and putting them at the center of all we do.”– Bob J.

Always

Learning

You’ll embark upon a hands on training program centered on developing the skills you need to provide our customers with the experience they’ve come to expect.

Always

There

Our representatives are often the very first point of contact for our customers. You are looked to as a trusted expert who has their best interest at heart.

Better

Outcomes

A quality and seamless customer experience is what we pride ourselves on and it is also what makes us a leader in the insurance industry.

What Our People Are Saying

“Travelers’ commitment to growth and development is second to none. In a matter of months, I have gone from taking calls and servicing customers' needs to leading team huddles, running team coaching sessions, and creating community outreach projects. Travelers has given me the space and tools necessary to propel myself forward by investing time in my development as an individual and for this I will be forever grateful."

David, Customer Service Representative

What Our People Are Saying

“Since Day 1 in 2015, my experience with Travelers has been wonderful. I came into this career with no prior experience, but Travelers training and support provided the tools necessary to be successful. The leaders saw potential in my work ethic and invested in my professional development. Having a company that believed in me changed my life. As a Team Lead, I now can help others succeed.”

Corsica, Customer Service Team Lead

What Our People Are Saying

“My managers and leadership always go out of their way to provide opportunities for growth. I have shown an interest in Training, Management, Quality Assurance, and a few other areas, and they take those ideas and, not only acknowledge what I am saying, but help to develop a path and opportunities for me to learn more about those interests.”

Phil, Customer Service Representative

What Our People Are Saying

“I continue to be blown away by the level of support offered by colleagues and leadership. We’re here for each other. I couldn’t have balanced work and life without the community here at Travelers.”

Jacquelyn, Service Operations Manager

The Path Forward is
Yours to Create

From extensive coaching to hands-on training, your development is a team priority. You’ll discover the many ways in which your role makes an impact while learning the facets of other areas of the business. As a Representative, the path forward is yours to create and we’ll be there every step of the way. Ready to begin your career journey at Travelers? Let’s go!

Complete our integrated training program which includes both formalized classroom learning and job shadowing.
Discover developmental and career opportunities within Claim and Underwriting.
Contribute to our bottom line by assisting customers with their policy and coverage needs.

Explore Customer Service Careers