When Hurricane Ian made landfall last September it devastated a large swathe of Florida’s coastline – including Sanibel Island, a small vacation spot about an hour from Fort Myers.

Residents and businesses across Sanibel’s 16 square miles were now in need of help. One such business, a grocery chain that provided essential supplies to Sanibel’s residents and workers, was one of those businesses.

Luckily for the owners of this grocery store, Travelers Claim professionals Kevin L. and Scott C. were already on the case.

The grocery store’s corporate office asked the Travelers team to join their mitigation company in assessing the damage to the store, along with getting any repairs started as quickly as possible.

Kevin and Scott flew down to Florida and started to plan. First hurdle? Getting onto Sanibel Island.

“The causeway had washed away – it was washed away,” Scott said. “The only way onto the island was by hitching a ride with the local fishermen, who you could charter to bring you over.”

Local consultants advised Scott and Kevin to postpone their inspection until the causeway was repaired – in other words, simply sit and wait.

Time was working against Sanibel though. “We knew we couldn’t wait,” Kevin said. “The only other food provider on the island had already been deemed a ‘complete loss.’ This grocery store was essential to providing supplies and food to repair crews and emergency workers.”

Kevin and Scott finally secured a charter, and they were on their way.

The grocery store manager and representatives from the store’s mitigation company were waiting for Kevin and Scott by the docks.

“It was too far to walk to the grocery store, and the streets were impassable for cars because of the storm,” Scott said. “So, they gave us bikes. But there were only 3 bikes, not enough for everyone there plus Kevin and I.”

“They did say there was one tandem bike in the back we could use though,” Kevin said. “Nobody had used it in a while, so we had to inflate the tires.”

Kevin and Scott said they trekked out on their tandem bike together (Scott in front and Kevin in back). As they rode along, they saw the damage that had wrecked the island.

“The devastation was vast. One part of the street was completely washed out,” Kevin said. “There was a lot of debris – debris everywhere, and 3 or 4 feet of flooding.”

Despite this hardship, Kevin said he was moved by the support from the local community. “Eventually we had to swap out the tandem bike for another one. Luckily, residents were leaving bikes out at the edge of their property. They had signs on them that said, ‘Please use and return.’ Seeing that level of support was really amazing.”

Once they arrived at the insured’s location, they immediately got to work.

“Everybody was on the same page,” Scott said. “We identified areas of damage and did an in-depth analysis while the mitigation teams began disposing of trash and drying the inside of the store, essentially salvaging what could be saved.”

At the end of the day, Scott and Kevin were able to get in contact with the grocery store owners and answer their questions. The rebuilding process could begin.

“Other business owners told us later that they hadn’t heard from their insurance companies for months,” Kevin said. “Being on site, putting ourselves out there, we weren’t going to wait for the causeway to be rebuilt. We’re going to do what we’re going to do. We biked alongside our customers and built a connection. We put our feet in the same shoes. I think it built trust that led to a quicker resolution.”

“The owners really wanted to open back up and be the light for the rest of the community,” Kevin said. “They wanted to be there for everyone else—just like the residents who left their bikes out.”

“It takes a village,” Scott noted.

And that village is doing its part to uphold the Travelers Promise, taking care of our customers, communities and each other.

This article is part of an ongoing series to highlight our people by showcasing their path to Travelers, as well as their skills, interests and experiences.

Chi Zhang  started his Travelers career as a Senior Software Engineer for Claim Tech in the Technology Value Stream in April 2022 after working for a software company that did business with Travelers.

“I’ve enjoyed how positive the environment is here – I’m always learning and am allowed to try new things – there’s no better way to grow,” Chi said.

His team, called Momentum, recently rolled out an internal product that analyzes the engineering behind applications different teams are working on to test and ensure best practices and standards are applied to enhance the effectiveness of applications that handle customer and internal information.

“With our team being so new, it was great to see how we were able to experiment and learn as we went when developing a finished product that benefits our team and the larger engineering community. And for some of us, we’re using certain types of technology for the first time, which is both challenging and very rewarding.”

Chi credits the focus on learning and collaboration as one of the greatest benefits he enjoys on the team.

“I got my AWS Cloud certification shortly after joining Travelers, and I’m putting what I learned to use every day. We also have dedicated knowledge-sharing time and training sessions where we learn from each other, which is especially helpful for us junior engineers to learn from those with more experience.”

Chi’s team is working on several projects, including an enhancement to the Application Portfolio Management System that will allow for automation and increased accuracy within the tool.

Outside of work, Chi likes to play tennis and basketball. He has also been skiing for the past few years and goes hiking often in the New Hampshire mountains.

More than 250 Technology & Operations and Actuarial & Analytics employees joined a recent speed networking event hosted by Travelers’ internal professional business groups EmpowHER+ and Women in Actuarial & Analytics (WIAA) for employees across the Tech & Analytics organizations.

The virtual event created a networking opportunity between employees and Travelers’ senior leaders to promote collaboration, while enhancing personal and professional growth through upskilling and continuous learning.

“Learning and development are a crucial part of our culture at Travelers,” said Tracey Cournoyer, Vice President, Data Engineering, Enterprise Data & Analytics. “As a leader, it’s important for me to enable and encourage networking opportunities like this for our employees’ career development.”

Participants joined virtual “round robin” rooms with nearly 40 Travelers leaders from all businesses and disciplines and had the opportunity for introductions and question and answer sessions.

“I appreciate the chance to learn from other Travelers employees and the work they and their organizations do,” said Tracy Patterson, Director, Middle Market Field Operations. “An event like this helps me get a broader view of what is happening around the company. Networking is a very important part of career development.”

Networking opportunities like these allow employees with different responsibilities and duties to connect to gain new insights and a better understanding of how to succeed.

“This event provided access to our most senior leaders, along with an opportunity to meet and learn more about peers and partners,” Steve Palasek, Vice President, Engineering Infrastructure & Cloud Services said. “Networking opportunities like this show that senior leadership is invested in us. They are there to guide, but also learn and listen, which is empowering to the broader organization.”

Misty Kuckelman, VP of Business Insurance Middle Market Operations and co-leader of EmpowHER+, said her goal with this event was to go beyond typical networking opportunities and hopefully open the door for employees to connect with leaders and each other further.“We want to go beyond superficial introductions and into conversations that allow for opportunities to share perspectives outside everyone’s typical business area.”

“Chatting with leaders from across the company helped boost my own happiness as an employee,” said Hakema Hussein, Data Engineer, Enterprise Data & Analytics. “It was fun and the experience motivated me to achieve more career goals.”

EmpowHER+ is a Technology & Operations group designed to inspire women to achieve their full career potential and drive business outcomes for Travelers. WIAA is an enterprise-wide professional business group whose mission is to increase the influence of actuarial and analytic women at Travelers by enhancing culture and fostering business development.

This article is part of an ongoing series to highlight our people by showcasing their path to Travelers, as well as their skills, interests and experiences.

When Didier Bouba Ndengue was an analyst at an electronic commerce company, he did not expect that he’d be looking into multiple leadership opportunities when he landed a new job at Travelers.

He began his Travelers Journey as an Operational Decision Management (ODM) Software Developer in 2016 and transitioned to the Technology Leadership Development Program in Claim Tech in 2018. Didier graduated from the program as a Data Engineer in Personal Insurance in the Fall of 2021, a role he continues today.

“Being young in my career, I was all about the exploration,” says Didier. “And my motivation continues to be learning and growing,” says Didier.

Didier leads the BI Data Modernization team and collaborates with groups within Tech & Ops to transfer application data to cloud services. He also works with colleagues in India to address any issues or make updates to applications. Didier enjoys mentoring interns and employees in his leadership role, helping to cultivate the desire for colleagues to grow their careers at Travelers.

“I tell my colleagues: If you want to develop people skills, become certified in applications, learn new coding languages, there are so many classes and resources for you to advance. And people care about your growth – not just your work.”

Didier also gained valuable experience at the 2021 Innovation Jam when his team’s idea for a new telematics solution for Boat and Yacht, Vesse, was a winner. Currently, Vesse is undergoing a Personal Insurance pilot for Travelers employees. Didier and his team have been conducting marketing research on how customers will engage with the product once available.

“It was very rewarding to be part of the team that created Vesse and to go through a 24-hour hackathon to develop it,” says Didier. “There were many talented and brilliant individuals in the team.”

Outside of work, Didier enjoys playing soccer in his free time. He likes to spend time with his family, listen to Congo and Latin music, and he plays soccer with his two-year-old son.

Travelers is committed to promoting career opportunities to a diverse range of talent in the actuary community. One of the ways where this commitment is apparent is through our partnership with the International Association of Black Actuaries (IABA).

Travelers’ strong presence at the recent IABA annual conference demonstrated the company’s commitment to investing in development opportunities for Black actuaries. One attendee was Whittney LeBruce, who was introduced to Travelers when she attended the conference in 2017.

Whittney participated in a pre-conference bootcamp for aspiring actuaries. The bootcamp included a mock interview with Travelers, where she made a connection. Whittney met with five Travelers attendees that year and become convinced the company would be a great fit.

Fast forward five years: Whittney, who is now a recruiting lead for entry-level talent, joined four other Travelers colleagues to share knowledge and lessons through a “cooking show” for this year’s conference attendees. The “chefs” used cooking analogies to demonstrate how building a predictive model is achieved with each “ingredient.”

“I really value promoting diverse talent into this career,” Whittney said. “Maintaining a connection to IABA has been paramount to me. Through my participation, I can help build a pipeline for Black actuaries, celebrate them and help us learn from each other.”

This year, Travelers sent 15 actuaries to the IABA meeting, triple the number Whittney saw when she attended four years ago.

Loren Danielson, VP of Actuarial and Analytics, attended the conference as well and was honored as IABA Mentor of the Year.

“I got comments from multiple people from other companies on how many people Travelers sent to the conference,” Danielson said. “It was definitely recognized that Travelers is a leader, both in the content they presented and the value Travelers sees in sending people to the conference.”

In addition to being a recruiting opportunity, the conference is also viewed as an opportunity to retain talent who attend and return re-energized about their careers in this field.

“I’m very glad that Travelers continues to invest in me,” Whittney said. “And I’m honored that I can now help invest in others.”

This article is part of an ongoing series to highlight our people by showcasing their path to Travelers, as well as their skills, interests and experiences.

When a talent recruiter from Travelers contacted Allison K. about a role on the Strategy, Planning & Programs team in Digital Enablement (DE), she was a marketing manager at a financial services company and not quite sure about making the leap.

“Given my background in marketing, I felt like I was a long-shot for this role, but during the interview process it was clear that Travelers values the different skillsets and experience people bring to the table, so I was very intrigued,” Allison said.

Allison accepted the position as a Strategic Initiatives Manager in January 2022, where she leads a variety of strategic initiatives focused on portfolio management, operational excellence and organizational engagement.

“Something’s that really stood out to me is how positive the culture is here and how we’re given flexibility when it comes to different ways of working. I love the hybrid model in that I’m able to interact with colleagues virtually or in person and build strong relationships across the team.”

“I’m making the most of the different learning opportunities afforded to me. I’ve enjoyed contributing to multiple ongoing projects while meeting new people along the way. It’s been an adventure!”

Allison is a great example of how your unique skill set can lead you to a career that’s more than you imagined.

Outside of work, Allison loves to cook, play golf and listen to music with her family. Growing up, one of her passions was diving.

Thanks for sharing your hiring story with us, Allison!

In 2008, Travelers created Diversity Networks — voluntary organizations led by employees dedicated to fostering a diverse and inclusive work environment. Open to all employees, the networks help foster the retention, development and success of our employees through networking, mentorship and community volunteer opportunities.

We recently sat down with members of our Disability & Allies Diversity Network to learn more about the impact of their involvement.

Tara DiBilio

Claim Account Executive Tara DiBilio pours drive and passion into the Disability & Allies Diversity Network (D&A DN) at Travelers. Residing in Dallas, Texas, Tara has left an everlasting mark on the program.

The D&A DN originally caught her attention because of her degree in education and her interest in the neurodiverse community. She is now the Learning and Development Co-Lead for the D&A DN and currently spearheading an American Sign Language program for all eight Travelers Diversity Networks. She also attended the Disability:IN conference where she and two other employees accepted the DEI 100 Best Places to Work for Disability Inclusion honor for the fifth year in a row on behalf of Travelers. She says the conference has expanded her knowledge and understanding to an even greater degree. Shortly after joining the D&A DN, Tara was diagnosed with Multiple Sclerosis (MS). Her personal experience led her to create the MS group within the DN which serves as a support system for herself and other members that have or know loved ones with the condition. She says, “It created the desire in me to become much more involved.”

Since her enrollment, Tara says her involvement has completely changed her perspective on disabilities and everyday life. It’s become important to her to make sure that even newer members within the DN feel included enough to share the same sentiment. She assures, “I have a deeper understanding of the need to spread acceptance, empathy, and a safe place for everyone.”

Saphire Hathorne

State Product Director Saphire Hathorne, from Ricardson, Texas, connects her personal life to her participation in two Diversity Networks at Travelers.

As a black woman, she found a supportive community within the Black & African American & Allies Diversity Network that gave her a platform to discuss and overcome challenges in the workplace. Her firm commitment to our Disability & Allies Diversity Network originated from her desire to learn how to best prepare her son with Williams Syndrome for the corporate and social world post-high school. She says, “After he got out of high school it was very difficult for him to find a job, even though I knew the skillset he had.”

She is constantly inspired by working with others who face similar challenges to her son and do not let their disabilities hold them back from achieving their goals. She says, “I hope to one day see more employers realize that a person’s abilities are far more important in the workplace than their disability.”

Since joining the D&A DN, Saphire has developed strong relationships in and out of the company. She’s had the opportunity to be mentored by senior executives and finds it immensely rewarding to volunteer. She also had the chance to attend the Disability:IN conference amongst her peers.

Saphire reminds us, “We’re all human beings. Everybody has something to contribute to this world. I’m glad I have the opportunity to work for a company that encompasses values of people with different walks of life.”

Alan Wirkman

Though he is a loyal member of all eight Diversity Networks, Alan Wirkman has developed a personal and profound connection with Travelers’ Disability & Allies Diversity Network. Appointed affinity coach of the D&A DN, he is constantly creating new strategies to make a difference.

As a parent with a child that has a neurodiverse disability, Alan was motivated to learn more about how to support his family at home and at work. He says, “You spend most of your days at work and the people that you work with become a part of your family. It’s important to understand the challenges they have and to learn about experiences that you may share.”

Alan’s leadership position within the DN has allowed him to grant and receive incredible opportunities. He recently attended the Disability:IN conference. At the conference, he was able to interview people with disabilities and prepared them for a successful job interview. Alan says, “We have to be understanding of accommodations. We need more people comfortable with sharing the accommodations they need. It’ll change our culture, and we will continue to have some really strong talent.”

Alan continues to grow his awareness within the disability community. As a parent, a colleague, a mentor, and a leader, he understands that his support and compassion towards others can foster change and create a safe place in the world and the workplace for people with disabilities to be unapologetically themselves.

Travelers has a long-standing history of honoring and supporting its military employees. While we understand the unique skillset and experience that our service members bring to careers at Travelers, those who hire, manage and support military employees rarely get to see their military skills in action.

Recently, two Travelers leaders got the chance to view some of the capabilities and tasks our Reserve Component Service Members perform while on duty with the Connecticut National Guard (CTNG) through the Employer Support of the Guard and Reserve (ESGR) Bosslift Program.

The Bosslift Program, also referred to as “Employer Day” by the CTNG, allows civilian employers to understand the missions, skills, experience, education and knowledge that service members bring to the defense of our nation and our civilian workforce. Ricky Jones, Regional President, Enterprise Distribution Management, and James Forshey, Senior Vice President, Field Management, Bond & Specialty Insurance, and a group of other employers toured Connecticut Army and Air National Guard facilities in Windsor Locks and East Granby, Connecticut, where Travelers employees proudly serve.

While some Bosslift transportation took place on a military bus, an anticipated UH-60 Blackhawk helicopter flight over downtown Hartford treated the Travelers team to another unique perspective for the day: the sky view of the iconic Travelers tower.

“Hiring from this community of people strengthens our reputation as a military and veteran-friendly company as well as extending our commitment to diversity in our workforce,” James said.
“The people we met have diverse backgrounds, experiences, viewpoints and knowledge representing all dimensions of diversity.  We are a better company when we incorporate those multiple dimensions into our workforce.”

“I’ve always had a tremendous respect for the men and women who serve our country and make sacrifices to keep us free,” Ricky said.

“The Bosslift not only showcased the multiple talents of the service members we met, but it also reinforced pride in one’s country over oneself in work performed each and every day.”

The ESGR is an office of the Department of Defense that promotes understanding and cooperation between reservists and their employers. Travelers signed a Statement of Support with ESGR in 2016, further solidifying our company’s commitment to supporting our nation’s National Guard and Reserve units through providing employment opportunities, advocacy and awareness.

“I feel proud and fortunate to be a Travelers employee and I’m struck by how our company values align with that of the military  – ‘integrity first, service before self, excellence in all we do’* sounds exactly like us,” said James. “And as much as we, as people and a company, appreciate the service of our armed forces, they appreciate us and our support as much.”

* “Integrity First, Service Before Self, and Excellence In All We Do” are the core values of the U.S. Air Force. 

Anjali A.

While working towards earning her PhD in statistics, Anjali A. of Amherst, Massachusetts has spent this summer here at Travelers interning under the Data Science Leadership Development Program.

Anjali, who has one more year in her doctorate program at the University of Massachusetts Amherst, was introduced to Travelers through a modeling competition held at her school.  She admits that although insurance was not necessarily her first choice for a career, her interest was piqued shortly after she learned about all the fascinating data and insights that could be collected from insurance, as well as the employees that she had the opportunity of engaging with.

“One thing I love about my team is how open everyone is to sharing knowledge; I really look forward to presenting my work and discussing my work with my teammates,” says Anjali.

At the conclusion of the summer, Anjali hopes to have gained as much knowledge about insurance products as possible and to have built a broader skill set as a data scientist. She says, “Every single call I’ve had with someone here, I’ve learned so much; I learn something new every single time.”

Elijah K.

Rising senior at the University at Buffalo, Elijah K., joined Travelers this year as an LDP summer intern. Majoring in finance and working under the Operations Leadership Development Program, Elijah says an average day for him can begin anywhere from capacity reporting to mid-year cutoff reporting.

Elijah discovered Travelers three years ago through a family friend that had suggested he apply to the Claim internship program. Following his brief introduction to the company and several interviews, Elijah spent two summers virtually working in Claim until he accepted a position in Operations this summer.

He says, “[At Travelers] There are a lot of diverse roles you can be a part of. If you get tired of one thing, you won’t have to leave. There’s still another part of the company you can get training on and transfer to.”

By the end of the season, Elijah hopes to take his developed skill sets as an intern and apply them as a full-time employee in Operations. His advice to future interns is to truly understand the importance of networking. He says, “The more people that you meet, the better.”

Kateryna Y.

Originally from Ukraine, Kateryna Y. is spending her second summer under the umbrella as an intern for the Finance Leadership Development Program. Arriving to the United States in 2004, she now resides in Connecticut where she attends Central Connecticut State University double majoring in accounting and finance.

The opportunity to intern at Travelers was offered to Kateryna through her sources and professors at her university. She says, “Once I learned more about Travelers, I realized how many opportunities there are for learning, especially so early on in your career.”

One of Kateryna’s biggest learning opportunities this summer so far has been co-leading the LDP Intern Newsletter. Her new leadership position has helped her create relationships with members of other Leadership Development Programs outside of Finance, as well as develop strategies to keep track of personal and collective deadlines.

After finishing undergrad, Kateryna aims to one day work full-time in the FLDP. She advises future interns at Travelers to never stop networking. She says, “Your internship is your opportunity to learn not only about your specific role, but also about how the company works, its goals and its culture. Building your network early on in your career is very helpful for your growth in the future.”

At Travelers, innovation is part of our DNA. That’s never truer than during the Travelers Innovation Jam (InJam), an annual hackathon that provides Travelers employees the opportunity to develop new technologies that answer business challenges and aim to improve the experiences of our customers and employees. The inventions that come out of InJam and other working groups embody the spirit of innovation at Travelers, and several have become contenders for U.S. patents.

Travelers has filed 70 employee-driven U.S. patents in the last five years thanks to innovators like Michael Gammon, an Information Systems Engineer. Michael’s team created HomeSafe, an app-based system powered by machine learning which allows consumers to measure water usage more effectively. The team was inspired to create HomeSafe by personal experience. “Our team decided to focus on mitigating water damage after a particularly cold winter in the Northeast,” Michael said.

In creating this technology, they balanced researched-based findings and consumer needs to allow users to better protect their homes from water damage. In the same vein, the patented Wildfire Defender uses artificial intelligence (AI) to assess wildfire risk. “After the world experienced several years of devastating wildfires, we wanted to focus on the potential impact of vegetation when assessing wildfire risk in a proactive way,” said Stefanie Walker, Manager, Information Delivery.

Where HomeSafe shook up the consumer technology space, other Travelers patents focus on innovating in commercial tech. “When cargo is stolen, the first 24 to 48 hours of an investigation are crucial,” says Scott Cornell, National Practice Leader for Inland Marine Transportation. In response to this issue, Scott and his team developed The Cargo Theft App, which uses AI to prevent theft and aid recovery. “This app makes it possible for drivers to photograph their truck, trailer and cargo, and warns them about areas where theft has recently occurred along their planned driving route. If something gets stolen, the app can instantly send pertinent information to Travelers, vastly accelerating the investigation and supporting recovery,” he said.

Scott’s teammate Ernesto Jaramillo, Senior Information Systems Director and Circle Lead, highlights how crucial their interdisciplinary team was to the app’s development. “The keys to our success were our agile mindset and the fact that our team was cross-functional. If I had been at InJam with just engineers, we’d have been coding without a business partner’s expertise. And if our business colleagues had been working on a concept without engineers, it could have remained a mere idea.”

After working on Intelligent Imagery, another patented technology that applies computer vision models to aerial image data to determine a building’s footprint and characteristics, Data Scientist Murat Yasar, Ph.D., also credited the app’s success to a multifaceted team. “We approached the idea for this system with an inclusive, collaborative mindset, which brought out each person’s perspective,” Murat said. “Our team included people from product development, data science and architecture. And from that we could better consider every angle, outlining how our solution would benefit not only Travelers but also our customers, agents and brokers.”

At Travelers, innovation and collaboration go hand in hand—and everybody benefits. Each of these patents, which benefit stakeholders from large companies to the average consumer, is proof of the power of tech and of teamwork.