Entries by ajoanis

A Commitment to Customer Service: Spotlight on Travelers In-Synch Award Winners

Travelers is dedicated to delivering top-tier service to customers and agents. Through the In-Synch Service Award program, launched in 2006, we honor the efforts of Claim, Billing, Customer Service, Premium Audit, and Underwriting professionals who go above and beyond. In 2023, more than 100 U.S. and Canadian employees were recognized for their commitment. Read on to hear from three of those winners.

My Travelers Journey – Sarah Haugaard

Sarah Haugaard, Sr. Director of Business Process Management on the Enterprise Operations Effectiveness (EOE) team, never imagined herself in an insurance career, but has found opportunities to learn and grow during her time at Travelers. Read more about her career journey on our team.

Creating Career Opportunities for Military Spouses

At Travelers, we recognize the unique skills that military spouses bring—such as problem-solving, decision-making, and empathy—qualities that are invaluable in roles involving customers and brokers.
Our latest video follows six Travelers military spouses as they share how they have found opportunity, stability, and community across the company.

Discovering Common Purpose: Veterans and Military Families on the Rewards of Civic Engagement

On a recent Citizen Travelers, Travelers Institute webinar, Cory Johnson, Co-Chair of the Travelers Military/Veterans and Allies Diversity Network, and Janice Brunner, Group General Counsel and Head of Civic Engagement at Travelers, were joined by Ellen Gustafson, Executive Director and Co-Founder of We the Veterans and Military Families, to explore the rewards of civic engagement for veterans and military families.

Zack Maxey: The Transition from U.S. Navy to Travelers

As U.S. Navy veteran Zack Maxey approached the end of his 20-year military career, he participated in two veteran programs that afforded him the time and the stability to establish connections and gain valuable civilian work experience. This ultimately led him to employment at Travelers.
Read on to discover how Zack, now a Business Systems Analyst, navigated his transition and the advice he offers those who are approaching or beginning the process of bridging the gap between military service and civilian work.