For the past ten years, more than 200 Travelers employees have upheld the Travelers Promise to take care of our customers, our community and each other by mentoring veterans through American Corporate Partners (ACP).
ACP is a nonprofit organization that focuses on helping transitioning veterans and active-duty spouses find civilian careers by matching them with mentors from a broad range of industries. Travelers Community Relations signed on with ACP as its thirteenth corporate partner in 2010 as a way to expand leaders’ and managers’ mentoring options.
Since 2010, more than 200 Travelers employees have engaged in about 600 mentoring relationships with veterans, transitioning military members and active duty military spouses through ACP. To celebrate the partnership’s 10-year milestone, read the first-hand experiences of seven Travelers employees who accepted the mentoring challenge.
Hina, Senior Director, B.I. Technology Analytics, St. Paul, MN
“I’m working with my fifth protégé. One of those protégés served 20 years in the U.S. Army and already had an MBA. During his transition, I helped him gain knowledge about skills he could acquire for the current job market in his field. He was very driven and rapidly was Certified as a Scrum Master and received his Scaled Agile (SAFe) certification. Within six months, he was offered a program management position at a Fortune 500 technology company in Seattle. I get immense satisfaction from sharing my knowledge and experience with others. I help my mentees translate and map their skills from their military background – organizing and executing, dealing with conflicts, evaluating risks, etc. – to the corporate world. I take them through the journey of writing effective resumes and preparing them for interviews. I’ve become a big advocate of hiring veterans. They’re resilient, strong, rigorous and in some ways, I learn from them as much as they learn from me. It’s a truly rewarding experience.”
Daniel, Field Director, BI Construction Risk Control, Chicago, IL
“Having 13 U.S. Marines in my family – including my younger brother – compels me to help veterans. I’ve completed five mentoring relationships through ACP. What all my protégés have had in common is a feeling of uncertainty that their transition to civilian life is really happening. I put myself in their shoes and do a lot of listening. The greatest barrier they learn to work through is adapting to a civilian world that can be ambiguous and full of uncertainty. Their military careers were more ‘black and white’ and involved receiving and following orders. Once they figure that part out, the rest is easier.
I focus on building trust and a personal connection before progressing to giving advice or developing action plans. There’s no better opportunity to give back to the military. It’s very meaningful and provides
opportunities for me to learn something from them.”
Al, Associate Group General Counsel, Hartford CT
“I never served, so this provides me an opportunity to give back to the military. I’ve mentored three protégés so far. I bring them plenty of luck, with two out of the three securing jobs within months. The ACP pairs me with veterans who are interested in attending law school or seeking legal careers. I help with their resumes, letters of intent, how to study in law school, career options and preparing for the bar exam.
I’ve learned it’s helpful to research before meeting with my protégés to understand what they’ve done in the military that can contribute to a successful transition. Helping a military member transition is very satisfying; you’re doing a good deed for someone who has sacrificed so much for our country. Given veterans’ discipline and attributes, you know they’re likely to succeed in whatever career they choose.”
Rob, CAT Team Unit Manager, Denver, CO; U.S. Army & Army National Guard Veteran
“When I got out of the military, I had to assimilate how I acted and how I led others and I also needed to learn a whole new vernacular. It took me a while to adjust to civilian work, so I understand how to help vets, which allows me to continue my contribution to the military.
One of my protégés was a Command Sergeant Major. He had multiple Bronze Stars, but he was fearful about getting out of the military. I helped him build confidence and understand how his resourcefulness, knowledge and experience would serve him. He ended up getting a job in his hometown as the head of recreational tourism.
I invite each of my protégés to be a part of the process, which helps them gain a broader perspective about their own development while transitioning. ACP has been a great way for me to help veterans and to be a part of something bigger.”
Chris, BI Middle Market Business Architect, Hartford, CT; U.S. Air Force Veteran
“ACP’s ‘secret sauce’ is their hands-on engagement; they stay engaged, so that
mentors get as much, or more, out of the experience than protégés do. I’ve mentored at least ten protégés, who have had a wide range of skills and needs. One protégé was an Air Force Academy graduate who was attending the University of Chicago School of Business. I helped him evaluate several offers for summer internships, including one at a large retail chain. I helped him to think about the company behind the scenes, that any large corporation is about data and analytics. It opened his eyes to how many possibilities exist behind the company and job title.
Mentoring has also helped me grow in my career. As I’ve learned more about how large organizations work, I’ve become more confident in understanding what other companies might be looking for in candidates.”
Lisa, Senior Paralegal, Law Office of William J. Ferren & Assoc., Blue Bell, PA
“I’ve mentored eight ACP protégés since 2013. My most memorable was in the military for eight years. She had ‘Ivy League intelligence,’ but still needed encouragement to learn not to settle, to stop doubting herself and to understand her first job didn’t have to be her last. She took that advice and has succeeded in many ways. She earned a scholarship and went on to work on her doctorate. Another protégé had 20 years in the Navy but had never experienced civilian work. She was used to being given and acting on orders. Through mentoring, she learned an enormous amount about herself and how to find a setting that fit her mindset and task-orientation. As a mentor, I listen first and speak second. I try to understand where they are coming from, then guide them into the civilian world in a way that makes sense to them.”
Eric, PI Cloud Architect, Hartford, CT; U.S. Navy Veteran
“I wish ACP had been available when I got out of the military in 1998. I’m currently engaged in my fourth mentorship. My first protégé was a fascinating guy. He came out of the Army and was working on a Ph.D. in computer science. I was able to help him out personally and professionally.
My second protégé needed more help when he got out of the Navy. We did a lot of mock interviews, and I threw him curveball questions. He moved along to a position in computer science support. As a mentor, I’ve also learned things, like the importance of setting ground rules during the initial meeting. ACP is a fantastic program and lets me give back. It’s a good feeling. I’d advise anyone interested in mentoring to go for it.”
Ray Fortier knows logistics. Whether through his experience as a member of the Operations Leadership Development Program at Travelers or as a captain in the Connecticut National Guard, you will find Ray ready to take on new roles and new challenges.
In early April of 2020, Ray answered the call to support the Connecticut National Guard’s COVID-19 response plan.
He sat down with us to share his experience working on the front lines of the state’s response efforts and also what it is like to be a military employee at Travelers.
What is your role at Travelers?
I am in my fourth rotation in the Operations Leadership Development Program (OLDP). My current rotation is in Technology Business Support. I serve as a liaison between the Business Insurance Field and Technology organizations. I also oversee various projects and initiatives.
How long have you been with the company?
Five years. I started right after graduating from the University of Connecticut in 2015.
Tell us about your service in the Connecticut National Guard.
I’ve been serving as a logistics officer for over seven years. I spent my first two years with the 143rd Military Police Company then joined the 1048th Transportation Company, where I led a platoon of 55 soldiers focused on transporting and distributing commodities and equipment. I later moved to the role of Battalion Plans Officer (Future Operations), overseeing training and operations for a combat sustainment support battalion. In early 2020, I moved into the Plans Officer role at the 143rd Regional Support Group.
What is your current mission and role with the CTNG?
Since early April, my mission has involved overseeing Connecticut’s “Commodities Warehouse” as a part of its COVID-19 response plan. Our site is the central hub for all inbound shipments and outbound shipments for hospitals, state agencies, first responders and municipalities. I am the officer in charge of all warehouse operations, which includes inventory management, coordination of inbound and outbound shipments, transportation planning, site security and other capabilities required to make a military-run warehouse function successfully.
Why are your role and mission important to you and the community?
While stepping away from my role at Travelers was difficult, having the opportunity to assist the State of Connecticut in distributing greatly needed commodities has been one of the most fulfilling and satisfying moments of my career so far. Nurses, doctors, paramedics, firefighters, police officers and everyday citizens have needed supplies and equipment for months. Our mission is to get those supplies to these people as quickly as possible, so they can ensure the critical functions of our state are kept intact. There’s nothing more important than that.
What first-hand experiences can you share?
In the operation’s early stages, we were extremely low on a lot of requested critical personal protection equipment (PPE), like hand sanitizer, exam gloves and surgical masks. Incoming shipments were infrequent at best. Around the fourth week of our operation, I was doing my regular warehouse walks. I noticed tiny travel-sized hand sanitizers with Travelers’ logo across the side sitting in one of the aisles. As soon as I saw them, a feeling of pride swept over me and for a moment, I thought about how everyone was doing back at work. Within days they were distributed throughout Connecticut to folks who needed them. It’s funny how such a small item with our red umbrella made me feel connected to my company and coworkers after weeks of being away on this mission.
What’s it like to be a military employee at Travelers?
Working at Travelers while serving in the military has been extraordinary. Travelers has proven what it says about supporting those with military commitments. Whether it’s for normal monthly and yearly training or longer-term missions, support from the company and my leaders and fellow colleagues has been more than I could have expected. It gives me peace of mind that I can step away to serve my community and know my career will still be there when I return.
Many of the duties you performed in the service have a civilian counterpart in business and industry, including here at Travelers. Still, the job search process can be challenging. That’s why we want to help you along the way, with practical resume and interview advice that can make your transition from the military easier and more successful.
The goal of your resume is to obtain an interview. It should give potential employers an overview of your background, while highlighting your accomplishments. You want to stand out among your peers. At a minimum, your resume should include your professional experience in a themed or chronological order, as well as your education, achievements and volunteer interests.
Your resume is your chance to make a good first impression. But, the interview is where the job is won!
This is your chance to set the tone with a sort, interesting introduction.
“I grew up in ___. I decided to join the [military branch] because____. I had a great experience including___, and learned ___, ___ and ____. That brings me here today to learn more about [company] and your opportunity for [position].”
“Based on my visit and discussions today, I am very interested in joining [company]. I believe my ___, ___, and ___ skills position me well to both learn from and contribute to the success of the organization. Is there anything more that I can tell you about my experience, or are there areas where you feel I am lacking?”
Chances are, interviews and boards that you have participated in throughout your military care have adequately prepared you to take on an interview in the civilian corporate world. Still, it’s always helpful to have a toolkit for reference. For additional interview tips, read our post about Behavioral Interviewing.
Company Release – 12/16/2019 9:00 AM ET
HARTFORD, Conn.–(BUSINESS WIRE)– The Travelers Companies, Inc. (NYSE: TRV) today announced it has been recognized as a Military Friendly® Company by VIQTORY, publisher of G.I. Jobs. Travelers is one of 76 companies to earn the designation, which is given to organizations that meet or exceed standards in at least three of four categories:
Recruiting, hiring and training of veterans (Military Friendly® Employers).
Recruiting, hiring and training of military spouses (Military Spouse Friendly® Employers).
Partnering with and supporting veteran-owned businesses (Military Friendly® Supplier Diversity Programs).
Commitment to military consumer protections and having a positive brand reputation in the military community (Military Friendly® Brands).
“Veterans and military service members bring a unique and valuable set of skills to the company,” said Diane Bengston, Executive Vice President and Chief Human Resources Officer at Travelers. “Fostering an environment of inclusion is a priority for us, and we’ve been focused on offering programs, benefits and services that resonate with and support military families.”
Travelers demonstrates its military-friendly commitment in a number of ways, including its:
The company has also signed the Statement of Employer Support of the Guard and Reserve at both state and national levels, reaffirming its commitment to service members and their families.
Travelers has earned recognition from VIQTORY for its military-friendly culture for more than a decade and has been named a Military Times “Best for Vets” company since 2014. The Military Friendly® lists are compiled each year based on extensive research using public and government data sources and responses from a comprehensive survey completed by each company. To view the full list, visit militaryfriendly.com/2020-mfc.
To learn more about Travelers and its commitment to recruiting military service members, visit careers.travelers.com/military.
The Travelers Companies, Inc. (NYSE: TRV) is a leading provider of property casualty insurance for auto, home and business. A component of the Dow Jones Industrial Average, Travelers has approximately 30,000 employees and generated revenues of approximately $30 billion in 2018. For more information, visit www.travelers.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190225005944/en/
Matt Bordonaro, 860-277-7014
Source: The Travelers Companies, Inc.