Our Claim team is driven by its core values:
We always do the right thing, understanding that integrity is the foundation all our other values are built on. We are open and honest in our dealings with customers and colleagues. In all we do, we take pride in treating our customers, colleagues and business partners with respect and dignity.
We understand that customers have a choice and that our company’s success depends on our reputation for acting with honesty, empathy and dedication. We take pride in our ability to set clear expectations and explain our decisions. We believe that our customers should be satisfied with our service even when outcomes are not in their favor. After all, our customers are why we are in business.
We demonstrate discipline in our focused approach to financial management, execution, talent management and process improvement. We make decisions driven by solid data and rigorous analysis and execute with unwavering focus. We remain focused on long-term goals and never compromise standards for short-term gain.
We act in the knowledge that Claim and our business partners have a shared responsibility for creating positive outcomes that drive profitable growth.We take ownership of the claim through its entire lifecycle, understanding that each of us is responsible for both our personal work product and how it affects overall outcomes.
By sharing resources and working as a team, we complement each other’s skills and accomplish much more than we can by working alone. We support each other knowing that we are mutually responsible for achieving successful outcomes for all stakeholders.
Ours is a culture that rewards resourcefulness and innovation. We pride ourselves on being open to creative solutions and intelligent risk-taking.
Because we understand our role in Travelers’ success, we foster a culture of creativity and exercise a consistent sense of urgency in achieving our goals.