WHO WE ARE.
Technology & Data Analytics Teams Recognized for Focus on Innovation
Solving for today and architecting for the future, teams at Travelers have been recognized, yet again, for developing innovative solutions to meet the rapidly evolving needs of our customers, agents, brokers and employees.
2020 CIO 100 Award
From a field of more than 400 nominations, Travelers made the 2020 CIO 100 Award honorees list for an innovation that is especially relevant today, the Wildfire Loss Detector (WLD), which uses high-resolution geospatial imagery and a deep-learning model to quickly identify properties that are total losses.
As a result of this tool, this year alone, Travelers has helped many of our customers in California and Oregon begin the recovery process before returning home following wildfire events.
Mojgan Lefebvre, EVP, Chief Technology and Operations Officer, was interviewed about WLD during a breakout session at the CIO 100 Virtual Symposium, Conference & Awards entitled “How Travelers Uses Artificial Intelligence (AI) to Accelerate Wildfire Damage Assessment and Claims.” She spoke about the positive business outcomes that AI-driven technologies can deliver directly to customers.
“By using AI – along with existing and emerging technologies – we can accelerate the transformation of our data into actionable insights that enhance the experience for our customers while allowing us to better manage risk,” Mojgan said. “And while advanced analytics have always been utilized in the insurance and financial services industry, the use of AI is amplifying that usage and giving it greater momentum.”
In addition to securing the CIO 100 Award for WLD, the solution also earned a Gartner Eye on Innovation Award in 2019.
2020 Gartner Eye on Innovation Award
For the second consecutive year, Travelers made the list of finalists for the Gartner Eye on Innovation Award for Financial Services – this time, for the AI Roof Shape Model.
This Personal Insurance (PI) innovation was named one of the top nine finalists out of more than 220 global nominations for the award, which recognizes innovative use of digital technology-enabled capabilities, products or services for financial services in the Americas.
The model can identify a roof’s shape with high accuracy using aerial imagery and machine learning. This provides rating consistency and pricing accuracy and improves the customer experience.
Mano Mannoochahr, SVP, Chief Data and Analytics Officer, says, “The AI roof shape work has led to several other imagery-based automations, including solar panel identification and roof condition assessment. It’s also helping us reduce friction from the underwriting process while improving risk segmentation and pricing.”
Read more about our 2019 Gartner Eye on Innovation Award.
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WHO WE ARE.
Tech Inventors Awarded U.S. Patents for Designing Forward-Looking Solutions
Members of the Car Dealer UAV Team.
For more than 165 years, Travelers’ innovative employees continually ask themselves and their colleagues, “what’s next?” And throughout the years, their curiosity has led to the development of creative solutions recognized by the U.S. Patent and Trademarks Office.
Check out what creativity looks like at Travelers in the following six U.S. patents received this year by members of the Travelers Technology team.
- Electronic Auto Policy ID Card (U.S. Patent No. 10,636,096). Jeffrey Carlson, Flinn Mueller and Michal Sterzycki are meeting our customers where they are by enabling auto customers to create and download an ID card, receive it via email or text, and save it to their Apple Wallet. The card contains instructions on filing a claim and deep links to the user’s policy info.
- Car Dealer UAV (U.S. Patent No. 10,592,934). Ian Michel, George Lee, Pee T Lim and John Han devised the use of unmanned aerial vehicles (UAVs) to capture images for immediate analysis and damage estimates. Imagine the system being used to efficiently determine the amount of damage to a vehicle fleet at an auto dealership after a severe weather event.
- Digital Forensics Lab (U.S. Patent No. 10,546,133). Krystopher Aurigemma, Luis Bedoya, Roy Emmerthal, Patrick Griffin, Eric Raabe and James Shanley received a patent for creating a system to analyze digital media devices infected with malware, using virtual desktop sessions to provide flexibility in the deployment of processing resources and isolation of threats.
- Mobile Risk Assessment Tool (U.S. Patent No. 10,586,193). Steve Roach participated on a team that identified how real-time video analysis of property conditions can aid the underwriting process. Consider a subject matter expert observing assessor data collection and providing real-time guidance to optimize the data collection process and minimize the need for multiple trips to gather supplemental information.
- Virtual Co-Location (U.S. Patent No. 10,574,942). Doug Roy and Ryan Scanlon introduced the use of an Internet of Things (IoT) device that connects remote workers with their teams using host device hardware sensors and a client software app to communicate status changes in each location.
- Data Archival and Retrieval Tool (DART) (U.S. Patent No. 10,635,688). Venkatraman Raman and the late Venu Challagolla designed a reusable metadata-driven, sustainable data transfer framework that simplifies data complexities, access, availability and analysis onto a single platform.
Through Travelers’ Innovation Jam Hackathons and day-to-day innovative thinking, our multi-disciplinary teams will continue to put their creative minds together to produce solutions that make a difference in the lives of our customers and each other.
As we look forward and wonder what’s next for our business, are you wondering what’s next for your career in technology?
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