For the second straight year, Travelers has been selected by the CIO 100 Awards competition, which honors 100 organizations whose teams use technology in innovative ways to deliver business value. This year’s recognition is based on our enterprise-wide approach to digitizing key aspects of our business value chain, and for transforming the way we engage with customers, collaborate with partners and maintain our competitive advantage in risk expertise.
The highlights of our nomination included our powerful use of deep-learning AI models, the Business Owner Policy (BOP) 2.0 product offering, the Claim Virtual Visit tool and our Unified Chat platform capabilities.
We’re applying our models to streamline the underwriting process and improve customer service – especially in the aftermath of weather catastrophes. Our Roof Shape Classification AI Model is one of the latest examples of how we use aerial imagery, deep learning models and geospatial data in an AI-powered tool now used by our agents.
For BOP 2.0, we built a product enabled by a technology platform that includes an AI-powered recommendation engine and uses geospatial and third-party data to predict the business type based on information submitted by agents to properly classify and accurately price businesses up the underwriting process.
And we rolled out a major release for our Unified Chat platform in response to the escalating customer needs during the COVID-19 pandemic, retraining an AI-powered, self-service chatbot within 24 hours to better answer pandemic-related questions.
Mojgan Lefebvre, Travelers Chief Technology & Operations Officer, says, “It is a tremendous honor for Travelers to receive this year’s award two years running. It further demonstrates how an innovative mindset plus advanced analytics and AI can power exceptional customer experiences.”
Read the CIO 100 press release to learn more about the award and consider joining a winning team through a technology career at Travelers.
By Hansford Johnson
Director, Human Resources
Enterprise Diverse Talent Sourcing & Engagement
Managing your career can be an arduous task, but a very necessary one. While managing one’s career is a priority, I find that many people will exhale after landing a job, settle into it and then stay in that job even after years of frustration or doubts about their career path. Who says you have to stop pursuing a “career” that is meaningful, gratifying and has some semblance of what you dreamed of or dressed up as during Career Day in elementary school?
There is something powerful about transferring what is in your head, what you dream about and what you envision, to what is on a piece of paper. A study done by Dominican University psychology professor, Dr. Gail Matthews, shows that those who write out their goals are 42% more likely to achieve their goals. You know what is even more powerful than writing down your goals? Following through with them. And it all starts with how you see and manage the 50 or so hours you spend working each week. I don’t have the exact answer because we are all uniquely different, but I hope these three principles can serve as maintenance or help you start managing you career – I call them The Three P’s of career navigation.
Passion is what gets you going. It is that “thing” you do until your brain hurts. It keeps you up at night, and then you wake up only to do it again. Steve Jobs famously said, “The only way to do great work is to love what you do.” The best way to accomplish this is by starting with your passion. Otherwise, you will waste a lot of time trying to find it.
Now you are probably asking yourself, “How do I find it?” Again, I do not have a “one size fits all” answer, but you can start with these questions:
Often, we hear the words “passion” and “purpose” used synonymously. However, I like to think of passion as the catalyst and purpose as the totality. If passion is what gets you started, then purpose is what keeps you going. If we organize our life around our passion, we can turn our passion into our story, and then turn our story into something bigger – something that matters and is purposeful. The concept of purpose can be difficult, however here are some building blocks to figure it out:
The Roman philosopher Seneca said, “Luck is when preparation meets opportunity.” If passion is your “what” and purpose is your “why,” then preparation is your “how.”
However you define success, and whichever ladder you choose to climb, it’s inevitable that you will face some adversity and setbacks in your professional pursuits, but it should not be for a lack of preparation. Here are a few tools that have helped me along the way:
Put your career in the right perspective. Breaking your career plan down into small action steps will keep your focus on your passion and your goals. Your career is a journey with many inflection points. Put pen to paper, begin with an end in mind, and start by figuring out your what (Passion), why (Purpose) and how (Preparation).
Here are a few more resources to help you figure out your what, why and how:
Hansford Johnson is Director, Human Resources for Enterprise Diverse Talent Sourcing & Engagement Strategies. Hansford has over 15 years of experience in human capital management and higher education leadership. He serves as the diversity and inclusion subject matter expert focused on the execution of targeted enterprise-wide diverse talent sourcing strategies.
How does a large company tackle complex business challenges in imaginative ways? One effective method is to tap into the creativity data-driven employees bring to the table, providing them development opportunities and generating outcomes to create the products that best serve our customers.
Bring on the friendly competition.
During the 2020 Virtual Predictive Modeling Competition, 75 companywide data scientists, data engineers and technology-oriented employees formed into 21 teams with one challenge: to develop a new model that helps our Claim organization more swiftly predict the severity of an accident at faster rates and improve payout predictions.
The eight-week competition gave participants the chance to work with new technologies and frameworks that deepened their skillsets and provided opportunities to collaborate across departments. The event was sponsored by Travelers Claim Business Intelligence and Analytics (CBIA) and Enterprise Data and Analytics (ED&A).
Teams relied on their knowledge of AWS cloud technology, graphics processing units, unstructured data sources and machine learning to analyze a range of information to develop and build their models.
According to the competition winners, reviewing data from customer interaction with claim handlers was paramount. “We didn’t reinvent the wheel, but our model predictions were sensible and could predict high severity claims with a high level of confidence,” said Murat Yasar, Analytics & Research, Business Insurance.
“I saw the competition as a great challenge. It was also a great way to network and share knowledge – which is really a precious opportunity, especially during the pandemic,” said Susan Ye, Data & Research, CBIA.
Travelers began these modeling competitions in 2016 with the goal of providing training opportunities around deep learning and image analytics. But the impact of the work goes far beyond training.
“The winning solution from the 2018 competition is still being used at Travelers – it’s like a Swiss army knife for data scientists,” said George Lee, who leads the Data Science team in ED&A’s AI Accelerator. “That’s our hope for this year’s winning solution.”
A career pause for family obligations, military commitments, or relocation can be challenging to overcome, even for the most qualified and experienced professional.
When faced with this very issue after two career breaks, Ginny Brzezinski found herself ready to reboot her career but was unsure how to do so, especially at the age of 52. Ginny reached out to her sister-in-law, MSNBC’s “Morning Joe” co-host Mika Brzezinski, founder of the women’s empowerment community, Know Your Value. The two dug deep into the topic and, in January 2020, published “Comeback Careers: Rethink, Refresh, Reinvent Your Success – At 40, 50, and Beyond.”
Crafting Your Comeback: An Interview with Ginny Brzezinski, moderated by Joan Woodward, President of the Travelers Institute, was featured on the Wednesdays With Woodward Travelers Institute Webinar Series.
Joined by Comeback Careers co-author Mika Brzezinski and Ashley Wilson, creator of the U.S. Chamber of Commerce’s “Women Taking the Lead,” the team shared insights from their research and job market trends for professionals thinking about revaluating, reinventing, or relaunching their careers.
The three women shared a wealth of career advice to empower the job-seeker, even amidst a pandemic. Key points focused on personal assessments, updating social media accounts, reaching out to former colleagues to up your network game and adapting to the new norm – video meetings and interviews.
Watch the full webinar to learn more about Ginny and how her career and life experiences encouraged her to educate and inspire women and men looking to relaunch their careers.
Wednesdays With Woodward Travelers Institute Webinar Series interviews thought leaders about topics that impact us both personally and professionally. Travelers created the Travelers Institute to engage in public policy dialogue on issues relevant to the insurance market.