This year, we welcomed more than 400 interns under the umbrella. We sat down with three of them to learn their stories and hear about their summer experience with us.
Anjali A.
While working towards earning her PhD in statistics, Anjali A. of Amherst, Massachusetts has spent this summer here at Travelers interning under the Data Science Leadership Development Program.
Anjali, who has one more year in her doctorate program at the University of Massachusetts Amherst, was introduced to Travelers through a modeling competition held at her school. She admits that although insurance was not necessarily her first choice for a career, her interest was piqued shortly after she learned about all the fascinating data and insights that could be collected from insurance, as well as the employees that she had the opportunity of engaging with.
“One thing I love about my team is how open everyone is to sharing knowledge; I really look forward to presenting my work and discussing my work with my teammates,” says Anjali.
At the conclusion of the summer, Anjali hopes to have gained as much knowledge about insurance products as possible and to have built a broader skill set as a data scientist. She says, “Every single call I’ve had with someone here, I’ve learned so much; I learn something new every single time.”
Rising senior at the University at Buffalo, Elijah K., joined Travelers this year as an LDP summer intern. Majoring in finance and working under the Operations Leadership Development Program, Elijah says an average day for him can begin anywhere from capacity reporting to mid-year cutoff reporting.
Elijah discovered Travelers three years ago through a family friend that had suggested he apply to the Claim internship program. Following his brief introduction to the company and several interviews, Elijah spent two summers virtually working in Claim until he accepted a position in Operations this summer.
He says, “[At Travelers] There are a lot of diverse roles you can be a part of. If you get tired of one thing, you won’t have to leave. There’s still another part of the company you can get training on and transfer to.”
By the end of the season, Elijah hopes to take his developed skill sets as an intern and apply them as a full-time employee in Operations. His advice to future interns is to truly understand the importance of networking. He says, “The more people that you meet, the better.”
Originally from Ukraine, Kateryna Y. is spending her second summer under the umbrella as an intern for the Finance Leadership Development Program. Arriving to the United States in 2004, she now resides in Connecticut where she attends Central Connecticut State University double majoring in accounting and finance.
The opportunity to intern at Travelers was offered to Kateryna through her sources and professors at her university. She says, “Once I learned more about Travelers, I realized how many opportunities there are for learning, especially so early on in your career.”
One of Kateryna’s biggest learning opportunities this summer so far has been co-leading the LDP Intern Newsletter. Her new leadership position has helped her create relationships with members of other Leadership Development Programs outside of Finance, as well as develop strategies to keep track of personal and collective deadlines.
After finishing undergrad, Kateryna aims to one day work full-time in the FLDP. She advises future interns at Travelers to never stop networking. She says, “Your internship is your opportunity to learn not only about your specific role, but also about how the company works, its goals and its culture. Building your network early on in your career is very helpful for your growth in the future.”
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At Travelers, innovation is part of our DNA. That’s never truer than during the Travelers Innovation Jam (InJam), an annual hackathon that provides Travelers employees the opportunity to develop new technologies that answer business challenges and aim to improve the experiences of our customers and employees. The inventions that come out of InJam and other working groups embody the spirit of innovation at Travelers, and several have become contenders for U.S. patents.
Travelers has filed 70 employee-driven U.S. patents in the last five years thanks to innovators like Michael Gammon, an Information Systems Engineer. Michael’s team created HomeSafe, an app-based system powered by machine learning which allows consumers to measure water usage more effectively. The team was inspired to create HomeSafe by personal experience. “Our team decided to focus on mitigating water damage after a particularly cold winter in the Northeast,” Michael said.
In creating this technology, they balanced researched-based findings and consumer needs to allow users to better protect their homes from water damage. In the same vein, the patented Wildfire Defender uses artificial intelligence (AI) to assess wildfire risk. “After the world experienced several years of devastating wildfires, we wanted to focus on the potential impact of vegetation when assessing wildfire risk in a proactive way,” said Stefanie Walker, Manager, Information Delivery.
Where HomeSafe shook up the consumer technology space, other Travelers patents focus on innovating in commercial tech. “When cargo is stolen, the first 24 to 48 hours of an investigation are crucial,” says Scott Cornell, National Practice Leader for Inland Marine Transportation. In response to this issue, Scott and his team developed The Cargo Theft App, which uses AI to prevent theft and aid recovery. “This app makes it possible for drivers to photograph their truck, trailer and cargo, and warns them about areas where theft has recently occurred along their planned driving route. If something gets stolen, the app can instantly send pertinent information to Travelers, vastly accelerating the investigation and supporting recovery,” he said.
Scott’s teammate Ernesto Jaramillo, Senior Information Systems Director and Circle Lead, highlights how crucial their interdisciplinary team was to the app’s development. “The keys to our success were our agile mindset and the fact that our team was cross-functional. If I had been at InJam with just engineers, we’d have been coding without a business partner’s expertise. And if our business colleagues had been working on a concept without engineers, it could have remained a mere idea.”
After working on Intelligent Imagery, another patented technology that applies computer vision models to aerial image data to determine a building’s footprint and characteristics, Data Scientist Murat Yasar, Ph.D., also credited the app’s success to a multifaceted team. “We approached the idea for this system with an inclusive, collaborative mindset, which brought out each person’s perspective,” Murat said. “Our team included people from product development, data science and architecture. And from that we could better consider every angle, outlining how our solution would benefit not only Travelers but also our customers, agents and brokers.”
At Travelers, innovation and collaboration go hand in hand—and everybody benefits. Each of these patents, which benefit stakeholders from large companies to the average consumer, is proof of the power of tech and of teamwork.
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By Lynn Simon-Thomas
Manager, Diversity Engagement
Talent Acquisition
I often get calls from friends, colleagues, and family members seeking advice on how they should prepare for an interview after they’ve already scheduled it. Usually, the beginning of the conversation is loaded with anxiety because the mere thought of interviewing makes many people uncomfortable and nervous. On one hand, I can understand because some interviewers put candidates through an experience similar to a Senate confirmation hearing. On the other hand, I find it confusing because when you apply for a job, that usually means you believe you’re qualified to do it based on your experience. And who knows your experience better than you?
That question is the basis for one of the first questions I often ask when interviewing a candidate which is, “Why did you apply to the position?”
Point blank, why are you seeking another job? And particularly, why this job?
I always ask this question because it forces people to take a step back and really investigate the “why” behind their job search. It also inspires honest introspection and self-reflection, which can help determine whether a position may be the right opportunity. When you unequivocally understand your “why” and you are self-aware enough to know your strengths, as well as the things you need to improve upon, you become a much stronger and appealing candidate.
In addition to knowing your “why,” it’s also important that you have a solid understanding of the current job description. Do you clearly understand the tasks you will be asked to complete if given the role? One way to obtain this clarity is to ask the recruiter to share some insights into what the hiring manager seeks in a candidate. Armed with that information, be sure to ask yourself if you truly have the proper skills needed to succeed in the role. If you don’t, that can be okay if you consider the opportunity a “stretch” role and you have the desire to obtain those needed skills.
If and when the opportunity presents itself, be sure to ask potential co-workers to describe the culture within the company and department, as departmental culture can sometimes differ from the overall company culture. Enjoying what you do, and with whom you do it, is extremely important for your emotional well-being. It can impact your daily motivation, drive, and overall contribution to your job and the company. Take an honest look within yourself to uncover what makes you happy in your current job. Try to identify those things that bring you joy at work and make you excited to start your day. The ability to explain what you need from a job, as well as the opportunities you see in your next role, can go a long way towards ensuring the role is right for you.
Finally, once you have a better understanding of the role and what the hiring manager may be looking for in a candidate, you should be able to clearly articulate what you bring to the table through relevant examples of how your current skill set makes you an ideal candidate for the position. Perhaps you helped to improve a vital process that saved your current department a significant amount of money. Or maybe you were instrumental in turning overall customer sentiment from negative to positive. Regardless, when you can demonstrate that you have the expertise and experience to help a potential manager solve the problems they’re currently facing, you dramatically improve your chances of landing the role.
To help you remember these guidelines, I’ve created a short list of tips that can help you ace your next interview.
Interviewing Tips:
Concentrating on these four things can help you navigate your next interview successfully and remove some of the pre-interview anxiety many people experience. Good luck!
Lynn Simon-Thomas is Manager, Diversity Engagement within Talent Acquisition. Lynn has over 15 years of experience in recruiting and diversity engagement. She serves as the diversity and inclusion subject matter expert focused on the execution of targeted diverse talent sourcing strategies.
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In 2008, Travelers created Diversity Networks — voluntary organizations led by employees dedicated to fostering a diverse and inclusive work environment. Open to all employees, the networks help foster the retention, development and success of our employees through networking, mentorship and community volunteer opportunities.
Learning & Development Lead for the Asian & Allies Diversity Network (A&A DN), Susan M., as well as A&A DN member Varsha D. share their stories of moving to the U.S., growing up, and ultimately finding a community at Travelers.
Susan M.’s Story
“I was born in Taiwan and moved to the northeast United States with my parents and two brothers when I was ten years old. My story is similar to many Asians who moved here at a young age. Learning English and a new culture was a challenge for all of us.
Growing up, I was treated differently at school and in public for just looking Asian. Kids would make gestures pulling their eyes back or pretend to “Kung Fu chop” me with made up sounds poking fun. It became easier to blend in with the people around me than to show my Asian-ness. At that age, it was all about figuring out where and how I could belong. Over time, assimilating to the Western culture made it easier to box up my Asian history and put it away.
When I went to California for college, I experienced a huge culture shock. People all around me were minorities made up of many cultures. I began to notice how much my sense of identity had strayed.
I received my nursing degree and later joined Travelers in 1995. When the formal creation of our Diversity Networks was announced, I had the chance to mingle with other Asian colleagues. I started networking, getting involved, and mentoring others. I reconnected with my community and expanded my range of cultural awareness. Through story-telling, I was lucky to create friendships with employees across all of the countries in Asia, not just my own.
The Asian & Allies Diversity Network has allowed me to become a better mentor, it has allowed me to engage, and it has allowed me to be comfortable as an Asian. Finding my story was so important and with the opportunities to connect and share, it gave me back a true sense of belonging. I rediscovered my Asian voice in an unexpected way. Finding your voice is another way of opening yourself up to the world. It creates a ripple effect that inspires and empowers others to do the same.”
Varsha D.’s story
“I moved to the United States from India when I was 11 years old. We were the only Indians on our street and because of that, we were bullied throughout childhood. It wasn’t easy growing up in a place where you don’t look like everyone else.
In my career, I never quite found a place to connect with others like me until I joined the Asian & Allies Diversity Network at Travelers. In 2018, I went to speed networking event hosted by the DN. I enjoyed it and wanted to get more involved. Six months later, I saw that another speed networking event was coming up. I asked if the committee needed help planning, and now I have been on the committee for the past four years.
Joining a Diversity Network has meant getting outside of my comfort zone, gaining courage and finding a community at Travelers. I’ve grown so much, both personally and professionally. I have gotten the chance to meet people from different backgrounds and learn about their cultures, I’ve expanded my career network, improved my public speaking and I’ve been able to meet senior leaders across the company. I think that it’s very important for people to know that Travelers has this opportunity and that they can easily get involved. If you open up the door, it’s up to you how far you’d like to go.”
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Tara Kennedy, Claim Customer Services Vice President, has been at Travelers for almost three decades strong. Starting out as a Claim professional trainee, Tara learned about all lines of business and had the opportunity to network and learn skills that she would adapt to work with anyone. After serving in several different roles at Travelers, Tara now leads the Claim Customer Services organization.
According to Tara, the learning didn’t end with her first role. “Through hard work, curiosity and taking risks, I continue to learn through roles with increased complexity and responsibility,” she says.
When asked to give her top three reasons why somebody should join the Claim Customer Services organization at Travelers, Tara says:
“I lead a group of diverse, talented professionals,” Tara said, “We look for hard working, customer-passionate people who want to help our customers after they experienced a personal or professional loss.” Tara says.
One of those talented professionals is Kim Tallard, who currently serves as a Claim Operations Specialist after starting her career at Travelers as a Claim Customer Service Representative.
“The role gave me the opportunity to grow my career within Travelers,” Kim says, “Applying my prior knowledge as a Claim Customer Service representative helped greatly with my transition to the Operations Specialist role I’m currently in.”
Tara and Kim both turned their passion for others into a career, finding growth and opportunity along the way. Their stories are another example of the Travelers Promise – taking care of our customers, communities and each other.
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Kourtney Mason, Auto Liability Claim Manager, recently accepted a position as Regional Director for Claim Account Executives at Travelers. As she transitioned into the role in March 2022, we sat down with Kourtney to discuss her thoughts on this significant moment, her passion for diversity, equity and inclusion as well as her dedication to one other area of passion and servitude – mental health.
How long have you been at Travelers and what led up to this moment?
“I have been with Travelers for over 10 years. I’ve been a manager in the Claim organization for a little over seven and a half years. I’ve always wanted to serve in a higher level of leadership, which would be a Director role. This Regional Director opportunity came up and I just went for it. I felt like I could add value.”
Tell us about that moment when you learned you were to become a Regional Director for Claim Account Executives at Travelers.
“To be honest, I’m still trying to process so many emotions and come up with a good way to say how I feel but I’m just still so overwhelmed. I’ve been explaining to people that when you come from a background like mine, a person of color and, more specifically, a Black woman, you have dreams and you go for things but there is still a part of you that isn’t sure if you totally believe in yourself. So, when the moment happened, it was so surreal.”
How does diversity, equity and inclusion roll up into your leadership style?
“To me, diversity, equity and inclusion is far beyond race and ethnicity. It’s gender identity, sexual orientation, age, neurodiversity, there are so many different lanes. So, I’ve always had the leadership style of including everybody, making sure everyone feels they are a part of the team, and adapting my leadership style to whoever I’m with. Having one static leadership style won’t relate to everyone; it needs to be dynamic and adaptive. It’s about being authentic, being genuine, listening, and having empathy. I lead with this at work but it’s not very different from who I am at home, at church, at the grocery store or anywhere else. It’s who I am at my core.”
You’ve noted that mental health is something else you are very passionate about. Can you tell us more?
“Personally, I am very open about having anxiety. It took me several years to understand that I had it, but once I did and I began to unlearn the conditioning and pressure from my upbringing, it opened up a whole world for me. I thought, if I feel this way, I can’t imagine the percentage of the population I’m leading that also feels this way.
I co-lead a Diversity and Inclusion/Community Action group within Claim and for several years I wanted to have a platform to discuss mental health. My leaders supported me and gave me that platform and now we host panels and conversations where people can share their stressors, what they’re doing to cope and understand that they are not alone in their mental health journey.
If we understand what those around us are going through, we can create empathy and lead each other through it. If we ignore that people are dealing with life outside of work, we aren’t reaching them. Mental health shouldn’t be a taboo topic and I think if we keep fostering an open and safe environment, we’ll find that we’re all uniquely made, and we all deserve the resources and support.”
Is there anything else you’d like to share?
“I am just so grateful and blessed. I never thought I’d be where I am today, working in insurance, but here I am. Travelers is a place for everyone, and I mean that. Whether you are an attorney, an actuary, a nurse, you love math, you love science, you simply care for people, whatever it may be, there is a whole world within this company that will support who you are and what you do. The resources and the support are here. There is a place for you at Travelers.”
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Stephen Brand, Senior Director of Architecture on our Enterprise Architecture and Emerging Technology team, has been with us under the umbrella since April of 2021. During his time on our team, he has discovered the company culture we are proud of, opportunities to learn and grow and our commitment to innovation, technology and the growing field of architecture.
He is glad he chose to bring his career to Travelers and wants to share why you might also consider exploring a career on our team.
My Adventures in Architecture at Travelers
By Stephen Brand
Senior Director, Architecture
In the new year, I took some time to reflect on my career journey and how it has led me to my current position. Being in the technology industry, I have made a series of professional decisions that led me to one choice that I’m glad I made – joining the Enterprise Architecture and Emerging Tech team at Travelers.
While thinking about my time at Travelers, thus far, I have come up with three key factors any architecture job seeker should consider when choosing a career path with a new company:
Company Culture:
As any good architect or architecture leader will tell you, relationships are the lifeblood of the work we do. Yes, in a technology group, we always have our eye on the technology and the future directions it will undoubtedly take us, but it’s really the people who help drive you.
Joining an organization full-time, remotely, during a pandemic was undoubtedly a risky proposition. That being said, to say that my manager and team embraced me when I joined is an understatement. I have been able to have conversations with colleagues from across the organization – from engineers to chief architects to CIOs and everyone in between.
When you work at Travelers, you will work with talented technologists who are innovating products that are impacting the lives of our customers and employees. What’s even more refreshing about Travelers’ culture is that all ideas are encouraged and welcomed by everyone at all levels. Hackathons, Competitions and Innovation Jams are commonplace and have resulted in incredible patents, product offerings and awards. The tech, collaboration and teamwork I have experienced at Travelers thus far has been exceptional.
Learning & Growth Opportunities:
When choosing a company, learning and development opportunities are paramount, particularly in the technology field that is constantly changing and evolving. It is important to understand how a company supports its employees’ development so everyone can learn and grow.
Not a day goes by where there hasn’t been something new to learn and a team of leaders who support education along the way. When I took this role as a Senior Director of Architecture supporting Bond & Specialty Insurance (B&SI), it was one of the few remaining areas of insurance technology in which I had no prior experience – but I was determined to learn.
Early on, I attended training courses designed to educate employees on the B&SI business. During these sessions, key executives from the unit were on hand to discuss business strategy and what differentiates Travelers in the market. This type of interaction also provided another opportunity to build relationships within the community. The learning tools I acquired during these courses will continue to come in handy as my career journey at Travelers progresses.
From a technology learning perspective, I’ve also seen a huge commitment to modernization efforts and the upskilling needed to get there. Travelers is funding the education and certification for AWS and our leadership is leading by example in this regard.
Commitment to Architecture:
I knew I was walking into something special from my first interview with the architecture teams and leaders at Travelers. I’ve been at big companies most of my career, including several Fortune 100 companies, but I’ve never been at a place that values architecture quite like Travelers does.
Travelers has already started its own agile, digital and cloud transformations. Whether working on the latest cloud technologies, using machine learning to analyze customer correspondence or helping to ensure our systems are modernized and reliable for our customers and employees, I’m proud that my team is at the forefront of these critical initiatives.
As Travelers focuses on performing for today and transforming for the future, it’s not only about our current work. We are focused on what’s next in architecture and technology, and our business is committed to ensuring that we have the talent to succeed by expanding roles and career opportunities for architects across the company. This considerable investment in architecture is really exciting.
I couldn’t be prouder of being here at Travelers and going through this journey with my team. I truly hope some of you will join us on our adventure.
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By Lynn Simon-Thomas
Manager, Diversity Engagement
Talent Acquisition
For some people, making professional connections can be a rather challenging and intimidating task. Then, when you throw in extraordinary times like those in which we’re currently living, the fear factor goes from, “What if I blow this because I say something silly?” to “What if I blow this because I look a mess on camera?” I know, I get it. Been there, done that, got the t-shirt.
One thing to keep in mind when you’re networking, whether virtually or in person, is that the other person is just that: a person. Just like you, they are a human being who has dreams and goals, family and friends, strengths and weaknesses, likes and dislikes, and, of course, quirks and idiosyncrasies that make them unique and interesting. Who knows? You may have something in common, but you’ll never know if you don’t accept the invite, phone call or email to connect.
Once you’ve made a new connection, it’s important to stay connected, even when you are unable to do it face-to-face. It’s no secret we’ve all had to get used to having more Zoom conversations than we care to count and learning how to “show up” in a virtual environment is an art in and of itself. But just about anything is possible when you focus and commit adequate time and effort.
If you stop to think about it, everyone (yes, even you) has a network. Starting with family and friends, you probably have people you can count on to help guide you with sound advice, as well as those who may periodically seek your advice. Professional networks are no different. They’re just as, if not more, important than personal ones, as they can impact the trajectory of your career path. And just like any living thing, they need to be fed and nurtured to remain healthy. As a Diversity Recruiting Manager, I regularly share articles or just send a note to my connections to say, “Hello.”
In 2021 we started a program called Just Coffee at Travelers to help facilitate network building. The goal was to connect several passive candidates with leaders at Travelers for an informal, yet professional, conversation via Zoom. To ensure both parties remained at ease, we reminded them that the conversation was not an interview, but really an opportunity to make a new connection and build their respective networks. Just Coffee has been well-received by both candidates and Travelers’ leaders, which has shown me that many people are still open to the idea of spending 30 minutes with another human, simply for the sake of getting to know someone new. That’s networking at its finest.
Networking is an art that must be practiced regularly. Below I’ve included a few tips to help you improve your networking skills.
Lynn’s Top 4 Networking Tips:
Lynn Simon-Thomas is Manager, Diversity Engagement within Talent Acquisition. Lynn has over 15 years of experience in recruiting and diversity engagement. She serves as the diversity and inclusion subject matter expert focused on the execution of targeted diverse talent sourcing strategies.
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Have you ever considered a data science career within the insurance industry? This may not have crossed your mind before, but you may want to think again.
Kevin Mahoney, Vice President of Data Science at Travelers, understands the data and analytics that drive business decisions within the insurance industry and appreciates the innovative technologies used by our teams at Travelers that help provide the right solutions for the lives and businesses of the customers we’re privileged to serve.
Kevin appeared on an episode of The Data Standard Audio Experience podcast to answer the question: “What is data science like in the insurance space?” He described how the law of large numbers and predictive modeling connect to the world of insurance.
“I don’t have to predict exactly what will happen to any one customer, but I really have to be able to accurately predict what will happen in aggregate to millions of customers so I can adequately price insurance policies,” Kevin said during the interview.
He also shared his unique career path from serving in the U.S. Coast Guard to working as a math instructor at the U.S. Coast Guard Academy, and then onto his 15-year career in data science at Travelers.
“I remember having a conversation with a recruiter at Travelers and he asked me what I wanted to do, and I said I want to do something with statistics,” Kevin recalled.
He went on to say he wasn’t initially sure how statistics fit into insurance but has since learned that data and analytics are central to the industry and having the ability to apply his skills to practical applications has provided a rewarding career path at Travelers.
“You know when it all comes together: the math, the theory, the programming skills, the business challenge, that can be very gratifying to bring all those together and apply your skills to real-world problems.”
Are you a data scientist or a future data scientist considering an insurance career? Listen to the full podcast to learn more about the intersection between data science and insurance at Travelers.
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Let’s Get Moving
The power of supporting parents and caregivers isn’t just a movement – it will get you moving. For many of us, self-care continues to be a top priority. Travelers’ Working Parent & Caregiver Resource Group introduced its latest event with excitement, focusing on employee balance through mental and physical health for everyday living. Employee Joelle Rees walked our parents and caregivers through a 20-minute ‘Balance of Opposite Forces’ class that included strengthening, stretching and meditation right from the comfort of our home office!
Say Hello to Joelle Rees, your ‘Balance of Opposite Forces’ instructor
Joelle Rees is one of our talented employees in our Claim Operations organization out of the Ontario, CN office. Joelle was on the Canadian National Gymnastics Team and competed internationally for Team Canada. In 2000, she competed as a Junior in the Pan American Games in Brazil and in 2001, she went to the World Championships in Ghent, Belgium. After her gymnastics career, Joelle worked for Imagination Entertainment and was an Acrobat in Cirque De La Mer at Sea World in San Diego.
Joelle’s passion for the arts led her to continue her journey in teaching and coaching. She has taught both competitive and recreational dance as well as coached gymnastics and sports aerobics to children for many years. Joelle is a certified personal trainer, working with adults and designing sport-specific programming for children. In addition to instructing the ‘Balance of Opposite Forces’ class, Joelle has hosted virtual dance parties for the children of the Working Parent & Caregiver Resource Group.
The Power of Travelers is Us
It is because of passionate people like Joelle that this voluntary organization can provide a supportive environment for parents and caregivers. At Travelers, we are all committed to helping our employees be healthy and productive in every aspect of life. The Working Parent & Caregiver Resource Group is just one of the many resources available to all employees and temporary employees at Travelers. Some of the additional resources include:
If interested, learn more about our exciting career opportunities here.
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