“Tell me about yourself.”
“What is your biggest strength? Biggest weakness?”
“Where do you see yourself in 5 years?”
At one point or another, we have all prepared ourselves to answer the cliché interview questions. However, with company cultures shifting and technologies evolving, the interview process is changing every day.
As hiring efforts continue at Travelers, we sat down with some of our senior recruiters to ask what advice they would give to jobseekers looking for opportunities under the umbrella.
Read below to learn their tips for: virtual interviewing, knowing yourself, resume best practices and remembering the basics.
With most companies interviewing candidates virtually, Erik suggests that preparation and follow up are key. Communication with the interviewer, before and after the interview, is especially important in a remote work environment. He also reminds jobseekers to not only mentally prepare for their interview, but to make sure their physical space is set up, too.
“Treat these interviews as if they were in person interviews making sure that you dress professionally and that you have a quiet place to be able to interview from,” Erik explains. For more tips, read our article on Preparing For a Video Interview
In order for our interviewers to get to know you, you have to get to know yourself. “The interviewers want to know who you are,” Lynn says.
Lynn advises candidates to know their skillset and make sure to ask questions during the interview to learn if they are a good fit for the job. Be authentic!
When applying for a job, your resume is the hiring team’s first impression of you. Rather than listing your previous work experience and respective duties, Nathan suggests building your resume using your experiences and accomplishments.
“That sets you apart before you even get started on your job hunt,” Nathan says. “As a side benefit, it may provide a nice little roadmap during your interview as well.”
In all the hustle and bustle of new interviewing methods, don’t forget the basics. Ruth reminds our jobseekers to be prepared for technical and behavioral questions, and to make sure to show up with questions of their own. For more tips, check out our infographic on Behavioral Interviewing.
Whether it be working on team projects with bottom-line impact, networking with senior leadership, or experiencing professional development workshops and events, there are many opportunities to take advantage of as a Travelers intern. We sat down with three interns who are spending their summer with us. Read on to hear about their first-hand experience under the umbrella.
Myron Adamson of Boston, Mass. is participating in a Bond & Specialty Insurance internship at Travelers this summer.
Adamson is currently studying Mathematics at Bunker Hill Community College. When it came to an internship at Travelers, Adamson says it was, “the perfect timing of the perfect opportunity.”
“I was ready to take the next step in my insurance career—earn an internship for growth and development at a prospective employer in the P&C sector, get a feel for their work culture, and develop relationships there,” Adamson says.
Adamson came across Travelers while networking at the 2019 CPCU annual conference, where he met a representative from the company who mentioned opportunities for the Underwriting Professional Development Program (UPDP) internship program. He kept an eye out for the position opening, applied, and is now working on the Commercial Surety team.
Although his role involves learning the insurance products offered, familiarizing himself with the enterprise, and delivering on individual and team projects throughout the summer, Adamson says his personal goal is to use these experiences to better himself as an underwriter.
“To this end, I deem this internship a professional evaluation experience that continues to make me more aware of who I am now while also indicating who I need to become, and how I may make those changes,” Adamson says.
A few years after moving from Dhaka, Bangladesh to Manchester, Conn. in 2014, Rubaiya Sultana attended Eastern Connecticut State University where she is currently studying Labor Relations and Human Resource Management.
This summer, Sultana is working with Travelers’ Talent Acquisition team, learning about the full cycle recruitment process. She came across the internship opportunity after attending an information session hosted by a member of the University Relations team.
“I always heard great things about Travelers from its current employees and former interns, but when I did my own research about the company, I just fell in love with their corporate ethics, employee benefits and the Travelers Promise – the commitment to take care of our customers, communities and employees.”
Sultana says her goal this summer is not only to learn about the recruitment process, but also to network with individuals from the company to, “add knowledge and value to the work that I do and enhance my growth as an aspiring HR professional.”
Travelers Risk Control intern Bach Tran grew up in Vietnam, attended Virginia Tech to earn a BS in Civil Engineering, and now currently attends Roger Williams University studying Construction Management.
While searching for a summer internship, Tran connected with a Travelers representative online to learn more about the company. After applying, he landed a spot as an intern in the Risk Control organization.
Tran says the opportunity to explore the insurance industry was exciting. “I had no experience in that field and was very curious,” Tran says, “The opportunity to learn more about construction risk exposures and how contractors can improve their safety plan really interested me to apply.”
This summer, Tran’s goal is to gain a better understanding of the different types of construction insurance coverages, learn how Travelers Risk Control consultants communicate with construction contractors, and understand the various risk exposures and ways to improve site management.
“One of my projects is assisting consultants in categorizing on-site observations into different types of risk exposures,” Tran says, “I am learning a lot by having conversations with other Risk Control consultants, Claim professionals, and members of the Underwriting organization.”
Our claim professionals are continuing to deliver on the Travelers Promise, to take care of our customers, communities and each other, which has become increasingly important during the upheaval and uncertainty caused by COVID-19.
Just before daybreak on a Monday in mid-April, a severe windstorm swept through Charlotte, North Carolina, damaging properties across the region. After the storm passed, Erin Karaffa packed up her drone and her personal protective gear, ready to start conducting property inspections and helping our customers recover.
Within a few hours, Erin, a Property Claim professional in our Virginia-Carolina Claim Center, had spoken to a customer whose home was damaged by a large falling tree. Because of the extent of damage to the attic, Erin couldn’t conduct a virtual inspection, so she set up an in-person inspection for the following day and arrived on site in protective gear, following social distancing guidelines.
“I like to give customers a heads-up and call from the driveway to say, ‘I’m here. Are you comfortable with me coming in? I have a mask and gloves on,’” Erin explained. “I want to make sure they’re prepared. Even though you see a lot of people wearing masks, it can still be intimidating.”
In addition to inspecting the interior damage, Erin used a drone to assess the damage to the roof and then issued the customer’s claim payment via ePay, Travelers’ secure electronic payment system. “The tree impacted a pipe that came out of her roof,” Erin stated, “and it shattered all the way into the attic and down into the crawlspace, so she needed to get a plumber in there right away. ePay helped her do that.”
The customer was so pleased with Erin’s prompt, professional response despite the challenges posed by COVID-19 that she sent a heartfelt letter of thanks. “You had a caring demeanor and were very thorough, professional, diligent and knowledgeable about what to do,” the customer wrote to Erin. “Travelers is fortunate to have an employee like you, especially during this pandemic that our world is dealing with.”
For more than 165 years, Travelers’ innovative employees continually ask themselves and their colleagues, “what’s next?” And throughout the years, their curiosity has led to the development of creative solutions recognized by the U.S. Patent and Trademarks Office.
Check out what creativity looks like at Travelers in the following six U.S. patents received this year by members of the Travelers Technology team.
Through Travelers’ Innovation Jam Hackathons and day-to-day innovative thinking, our multi-disciplinary teams will continue to put their creative minds together to produce solutions that make a difference in the lives of our customers and each other.
As we look forward and wonder what’s next for our business, are you wondering what’s next for your career in technology?
Many of the duties you performed in the service have a civilian counterpart in business and industry, including here at Travelers. Still, the job search process can be challenging. That’s why we want to help you along the way, with practical resume and interview advice that can make your transition from the military easier and more successful.
The goal of your resume is to obtain an interview. It should give potential employers an overview of your background, while highlighting your accomplishments. You want to stand out among your peers. At a minimum, your resume should include your professional experience in a themed or chronological order, as well as your education, achievements and volunteer interests.
Your resume is your chance to make a good first impression. But, the interview is where the job is won!
This is your chance to set the tone with a sort, interesting introduction.
“I grew up in ___. I decided to join the [military branch] because____. I had a great experience including___, and learned ___, ___ and ____. That brings me here today to learn more about [company] and your opportunity for [position].”
“Based on my visit and discussions today, I am very interested in joining [company]. I believe my ___, ___, and ___ skills position me well to both learn from and contribute to the success of the organization. Is there anything more that I can tell you about my experience, or are there areas where you feel I am lacking?”
Chances are, interviews and boards that you have participated in throughout your military care have adequately prepared you to take on an interview in the civilian corporate world. Still, it’s always helpful to have a toolkit for reference. For additional interview tips, read our post about Behavioral Interviewing.