Director, Strategy & Business Delivery
Job ID: R-34370
Job Category: Claim, Operations, Product,
Location: Hartford, CT
Workplace Arrangement: Hybrid
Posted Date: April 3, 2024
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Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$105,900.00 – $174,800.00
Target Openings
1
What Is the Opportunity?
Join us as the Director, Business Delivery – Claim and champion transformative initiatives shaping Straight Through Processing (STP) strategies. As a collaborative leader, you will translate high-level business aspirations into tangible outcomes, driving automation, self-service solutions, and digital capabilities within Claim. Collaborating closely with technology leaders, you will forge strong partnerships to identify and deliver innovative business solutions and operational efficiency.
In this role, you’ll have the opportunity to champion multi-year aspirational goals and translating them into actionable business plans. You’ll lead the definition of crucial capabilities, crafting epics that align with our strategic objectives across multiple Value Streams. Throughout the execution phase, you’ll remain at the forefront, ensuring seamless alignment between business vision and technological implementation.
Beyond strategy, you’ll play a pivotal role in change management and business readiness, guiding impacted areas through transformational shifts. If you’re ready to drive impactful initiatives and be a change agent in our organization, we want to hear from you. Join us and be a part of a dynamic team committed to delivering value for Claim.
What Will You Do?
- Responsible for strategic development of a high-level business vision for Straight Through Processing supporting multiple lines of business within Claim. Translating the vision into a strategy with identifying key business capabilities; partners with Finance and the business to ensure the business value of what is being delivered is defined.
- Understands the business vision, operating vision, business imperatives and capabilities and how they work together to define technology imperatives and business capabilities.
- Helps to define both employee facing, customer facing, and analytic capabilities, that align with business’s strategic imperatives, focusing on projects leveraging new technology to maintain and expand our competitive advantage.
- Directly leads definition and refinement of business need, solutions, business strategic roadmaps, current and future state process flows, and resulting epics and candidate features in partnership with the business leaders. Business vision and resulting strategies can be complex and crosslines focused and align with Enterprise capabilities/priorities and assists with defining the performance goals, KPIs/OKRs and key milestones for the proposed solutions.
- Supports business leaders in the analysis activities, requirements gathering and solution development to ensure business capability integrity is agreed to and works with business and technical architects to explore and define how the proposed solutions will fit into the overall Claim and Enterprise architecture.
- Partners with business leaders to ensure delivery and execution of epics or programs to ensure business capability is realized as well as to lead business readiness / change management / implementation of the capabilities being delivered as part of the achievement of the business goals and strategies.
- Assists in the development of the strategy business value, providing input and driving balance of solution cost and benefit realization against capability goals and objectives and in partnership with business and technology, develops the strategy roadmap identifying timeframes, deliverables, and dependencies; partners to proactively manage and mitigate risk and appropriately escalate issues.
- Leads and facilitates updates with Senior Leadership and ensures decisions are made at the appropriate level. Demonstrates executive leadership communication capabilities and serves as a liaison to the business community to ensure that its needs are fully understood by the project team.
- Participates in the acquisition of information and expertise to help inform forward looking capability strategies.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- 8+ years of related experience is preferred
- Prior experience in strategy development is preferred
- Prior experience in project management is preferred
- Prior software delivery experience preferred
- Bachelor’s or advanced degree preferred
- Prior experience within the P&C industry is preferred
What is a Must Have?
- A minimum of 5 years of related experience required.
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Careers at Travelers
When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger. It also means being part of a team comprised of 30,000 + talented and passionate people that are evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.
$24 Million donated to the communities where we live and work globally in 2023 $900,000 raised by employees through our Community Connections Campaign in 2023
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