Digital Forensics Specialist II

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$111,600.00 – $184,100.00

Target Openings

1

What Is the Opportunity?

Under general supervision, provide Claim business partners with the scientific and engineering aspects of a loss so they have the information available to make decisions.

What Will You Do?

• The Forensic Specialist II (Digital Forensics) will be given assignments related to claim and other investigations with the purpose of locating, capturing, preserving and analyzing relevant digital data. These data may then be used by business partners to more fully understand a claim or other event.
• The Specialist will be responsible for knowing and using proper forensic techniques and best practices for documenting their work, for supporting possible litigation, and for utilizing available tools and systems for producing work product as requested by clients with utilizing best-in-class software necessary for such services.
• This position includes working on damaged digital devices and media to access data as well as searching and preserving internet and social media content.
• Responsible for mentoring Forensic Specialists I and Forensic Technicians with regards to the proper elements of a forensic investigation including proper documentation, rules of evidence, scene and lab safety, as well as the various procedures and policies existing within the Travelers.
• Responsible for working with other operating units within the Travelers to ensure that the Lab provides timely, reliable and effective service as needed. To this end the Level Two Forensic Specialist will be required to attend meetings and make commitments of staff and resource as necessary to meet the needs of the laboratory business partners.
• Travel to loss scenes to manage and direct the investigative team and ensure that the various aspects of the investigation including evidence collection and preservation, witness interviews, analysis of the scene are conducted in accordance with good forensic practice.
• Provide technical advice and consultation to attorneys and claims staff associated with the loss.
• Conduct research and testing, prepare reports (verbal and written), and to aid the claims, legal staff and other forensic investigators with the scientific aspects of the case.
• May be required to become familiar with applicable codes and industry standards as well as laboratory testing protocols that may be required during an investigation.
• Provide testimony in legal proceedings including depositions, trial, mediations and arbitration.
• Prepare materials and data as needed to support the overall functions of Risk Control, Claims Services, and Underwriting. Such materials may include newsletters, reports, or presentations as needed to best fit the intended audience and subject matter.
• Maintain their knowledge and skills in their particular area of expertise by attending conferences, reviewing scientific journals and participating in specific industry standards organizations such as NFPA, ACS, ASME, etc.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Strong mechanical, electrical and chemical/materials aptitude with the desire to continuously expand base of knowledge.
• Technical aptitude
• Detail oriented
• Superior communication skills – both written and verbal
• Ability to quickly establish credibility and rapport with all others
• Experience working in a collaborative environment
• Critical thinking skills
• Influencing skills that effectively drive business needs
• Ability to give and receive coaching and feedback

What is a Must Have?

• BA/BS in science or engineering and three years of work experience in the field of study required.
• Three years of experience as a Forensic Specialist I or demonstrated equivalent skills from an organization other than Travelers required.
• Strong verbal and written communication skills required.
• Valid driver’s license required

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.