Job ID: R-38400
Job Category: Claim, Customer Experience, Customer Service,
Location: Spokane Valley, WA
Additional Locations: Coeur D Alene, ID;
Workplace Arrangement: Hybrid
Posted Date: August 5, 2024
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Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$35,400.00 – $58,500.00
Target Openings
3
What Is the Opportunity?
Come join us at our new office located at River View Corporate Center, 16201 E. Indiana Ave, Spokane Valley, WA! Besides working amongst a great team, the facility offers free on-site parking, a fitness center with showers and direct access to the Centennial Trail. Travelers offers a hybrid work location model to support flexibility.
This entry level position embodies Travelers’ mission to help provide peace of mind for our customers. Our Customer Service Representative is the first to give customers the assurance they need for life’s unpredictable moments.
By handling inbound calls from our existing customers, our Customer Service Representative is able to build and maintain effective relationships with our customers and provide support to those who need it most. This role may assist customers and agents with quotes, policy inquires and changes, address insurance billing questions or handle inquiries on technical support. This rewarding opportunity is not the only perk: access to great benefits, collaborative work environments, plus job growth and development all contribute to a fulfilling career with Travelers.
Currently accepting applications for:
• October 14th Start date – Schedule is 10 a.m. – 7:00 p.m. Eastern Time
Training – We invest in your future!
• The first 12 weeks consists of paid, on-the-job training (Monday-Friday) to prepare you for success in your Customer Service role.
• Following training, the schedule will remain the same (Monday-Friday, 10:00 a.m. – 7:00 p.m. Eastern Time) and you will support rotating weekends which consists of a Saturday every 5/6 weeks.
Pay Details:
• This position offers a starting base salary of $43,000 per year plus monthly incentives based on performance.
• Eligible for Full Benefits on Day One of employment.
As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job works under direct supervision and does not manage others.
What Will You Do?
What Will Our Ideal Candidate Have?
What is a Must Have?
What Is in It for You?
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Careers at Travelers
When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger. It also means being part of a team comprised of 30,000 + talented and passionate people that are evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.
$24 Million donated to the communities where we live and work globally in 2023 $900,000 raised by employees through our Community Connections Campaign in 2023
