Director, Strategic Initiatives – Claim Portfolio Management

Job ID: R-39256
Job Category: Operations, Project Management,
Location: Hartford, CT
Additional Locations: Saint Paul, MN; Richardson, TX;
Workplace Arrangement: Hybrid
Posted Date: October 1, 2024
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Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$105,900.00 – $174,800.00

Target Openings

What Is the Opportunity?

The Director, Strategic Initiatives is a key member of the planning & execution functions with accountability to drive effective execution of departmental projects and initiatives enabling successful achievement of business plans. This leader will be responsible driving various strategic initiatives, financial planning and operational execution in support of Claim’s portfolio management practice.

In this role, the individual will collaborate closely with a leadership team across business, technology, and analytics to ensure the portfolio aligns with Claim business and financial priorities, thereby fostering value creation. Key responsibilities include supporting investment prioritization, monitoring and reporting on portfolio health, and ensuring effective resource allocation to maximize portfolio value. Additionally, this person will support ongoing portfolio governance and reporting by establishing and maintaining processes to monitor portfolio health and risks. Effective cross-functional collaboration is essential, necessitating clear and actionable communication with stakeholders at all levels. This includes crafting messages and presentations for leadership teams and the broader organization. The ideal candidate will possess a strong background in strategic planning, portfolio management, and operations and demonstrates excellent analytical, communication, and leadership skills. Knowledge of claim processes is a plus.

What Will You Do?

Build and maintain strong relationship within business leadership team
Partners with other organizations, inclusive of other Strategic Planning & Execution organizations (SP&E), to ensure alignment on purpose, progress, and resource requirements needed to achieve business objectives.
Partners closely with Business Unit leadership to drive the alignment to strategy/planning for execution of strategic priorities including multi-year planning, resource planning, initiative prioritization and strategic roadmap development.
Drive effective management and execution of ongoing investment portfolio, close gaps between strategy development and execution and ensure strategy and budget alignment across.
Design and implement strategic planning infrastructure and ensuring clear processes, documentation and operating model to drive effective direction and ensure alignment of organization to overall goals and vision.
Establish and implement departmental reporting framework including reporting packages and regular analysis & report out of results, ensuring stakeholders are informed and support leadership in making key decisions.
Provides strong strategic leadership, direction, and execution focus to Strategy, Planning and Portfolio team, leading with a diverse and inclusive mindset and proactively engaging team members so they reach their full potential.
Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Bachelor’s degree in a related field preferred.
5 years of project management experience preferred.
Strong understanding of insurance industry and market dynamics.
Strong organization and communication skills.
Strong organization and communication skills.
Experience working with project-management methodologies and Agile principles.
Experience in developing strong, trusted partnerships with senior executives and constituent partners.
Ability to lead and inspire team members to achieve optimal results in a highly collaborative and matrixed organization.
Systemic thinker with strategic planning expertise, readily sees patterns and connections in a complicated environment.
Demonstrated ability to put strategic plans into action.
Strong facilitation and conflict resolution skillset.
Experience managing multiple complex projects simultaneously.
Strong analytical and problem-solving skills.
Understanding and appreciation for business, business intelligence/analytics, and technology components of program/portfolio management.

What is a Must Have?

Bachelors degree.
5 years business experience.

What Is in It for You?

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Careers at Travelers

When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger. It also means being part of a team comprised of 30,000 + talented and passionate people that are evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.

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$24 Million donated to the communities where we live and work globally in 2023 $900,000 raised by employees through our Community Connections Campaign in 2023