Sr. Rating Quality Assurance Analyst
Job ID: R-40940
Job Category: Operations, Product,
Location: Hartford, CT
Additional Locations: Saint Paul, MN;
Workplace Arrangement: Hybrid
Posted Date: November 25, 2024
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Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$87,400.00 – $144,400.00
Target Openings
1
What Is the Opportunity?
Under general supervision, provides support for the product rating function including all variables associated with premiums to achieve financial and strategic objectives, both at the state/province and national level. These functions are performed using a business-controlled rating engine and other associated technologies. Works with other business unit teams and team members to support rating quality testing. Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned project. This position will support Business Insurance or Personal Insurance products. This job does not lead others.
What Will You Do?
- Analyzes and contributes to business requirements, such as rating and other related documentation; provides oversight to less experienced members of the team.
- Consults with business and actuarial to develop rating business requirements and rating testingrequirements.
- Designs and implements rating validation tools (ex. Excel) for existing products or implementation of new products.
- Performs consistency checks across multiple requirements for same project.
- Maintain other business owned tools and technologies that support the rating of products. Recommend enhancements or efficiencies, as applicable.
- Determines testing scope and conducts unit testing, validates changes in accordance with requirements and adheres to all required team best practices and processes per audit compliance requirements.
- Ensure creation of test plan scenarios align with scope of product deliverables.
- Triage and ensure resolution of issues surfaced during testing phases.
- May assist in test case execution as needed.
- Monitor/track testing progress and communicate/update business partners as needed.
- Provide testing direction/guidance to offshore resources.
- Meets or exceeds quality, timeliness, and service level agreements.
- Identifies and conduct analysis of rating discrepancies.
- Develops effective relationships and provides consultation to various business partners and teams.
- Other duties as assigned.
What Will Our Ideal Candidate Have?
- Bachelor’s degree in a related field.
- 5 years of programming/ configuration, development, actuarial, or rating experience.
- Solid working knowledge of relational databases or similar rating engine technology.
- Solid knowledge of property casualty insurance products (Personal or Business Insurance).
- Strong personal computing skills with expert experience using Microsoft Office Excel.
- Demonstrates an aptitude for learning assigned supported business systems and technology.
- Intermediate leadership, innovation and initiating skills.
- Results driven.
- Intermediate understanding of rating and pricing concepts.
- Customer-focused orientation (agent and consumer).
- Intermediate oral and written communication skills, with ability to influence others.
- Intermediate organization and time management skills.
- Strong attention to detail.
- Intermediate critical thinking and analysis skills to assigned work efforts. Also includes intermediate problem-solving skills.
- Actively invests in improving own capabilities.
What is a Must Have?
- A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience required.
- 3 years of programming, development, actuarial, or rating experience required.
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Careers at Travelers
When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger. It also means being part of a team comprised of 30,000 + talented and passionate people that are evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.
$24 Million donated to the communities where we live and work globally in 2023 $900,000 raised by employees through our Community Connections Campaign in 2023
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